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Genesys Cloud Engineer NationsBenefits India

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

Role Overview: As a Genesys Cloud Engineer, you will be responsible for Genesys Cloud IVR Development and Quality Analysis using Agile and Waterfall methodologies. Your role will be crucial in ensuring the smooth operation and maintenance of the telecommunications infrastructure by providing 24/7 support. Key Responsibilities: - Design and architect IVR solutions. - Develop and customize IVR flows. - Design and customize agent scripts. - Work with voice Bot. - Manage Outbound Campaign design. - Handle Integrations/APIs. - Monitor performance and troubleshoot issues. - Configure telephony SIP and VoIP. - Generate reports and analytics. - Analyze intent mining and manage topics. - Integrate SB...

Posted 6 days ago

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