Customer Service Manager- Shipping ( Saudi Port Operations) Teamlease Services Limited

10.0 - 15.0 years

15 - 27 Lacs

Mumbai

Work from Office

Role & responsibilities Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd Analyzing data to identify trends in customer preferences, satisfaction levels, and complaints about products or services and having joint review with sales to increase wallet share. Setting goals for performance and deadlines in ways that comply with company's plans and vision and delegate responsibilities accordingly. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment. Reviewing reports from managers about customer service performance to identify areas for improvem...

Posted 3 months ago

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