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Travel Customer Escalation Executive Brightsun Travel

4.0 - 7.0 years

3 - 6 Lacs

new delhi, gurugram, delhi / ncr

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Travel Customer Escalation Executive Ground Services & Cruises Role Overview As the Travel Customer Escalation Executive – Ground Services & Cruises, you will handle complex, high-priority customer cases involving cruise bookings, ground transfers, hotels, excursions, and other non-air travel components. You’ll act as the main escalation point for customer concerns, working closely with suppliers, cruise partners, and internal operations teams to ensure timely, and satisfactory resolutions. Your role will be pivotal in maintaining Brightsun’s long-standing reputation for exceptional service, empathy, and integrity. Key Responsibilities Take ownership of all escalated cases related to cruise ...

Posted 5 hours ago

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