2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a Customer Support Representative, your primary responsibility is to address client inquiries and concerns related to company products, contractual agreements, licensing, and billing. You will be required to respond to client queries via telephone calls, written correspondence, email, and system work queues. Your role involves reviewing and researching account inquiries according to established policies and procedures, coordinating with various departments for problem resolution, and following up on internal and leader requests. To excel in this role, you must possess strong communication skills, both verbal and written, to effectively interact with clients, provide updates, and address their needs. Customer Relationship Management (CRM) knowledge is essential, including experience with CRM systems to manage client interactions and personalize support. Your problem-solving and conflict resolution skills will be crucial in addressing client concerns promptly and professionally. Having a deep understanding of the company's products and services is necessary to assist clients effectively. Time management and organization skills are vital for managing multiple clients and tasks simultaneously while prioritizing requests and ensuring timely follow-ups. Your focus should be on client retention and satisfaction, identifying opportunities for upselling additional services and gathering feedback to maintain high client satisfaction levels. Proficiency in office software, industry knowledge, analytical skills, empathy, multitasking ability, and team collaboration are also key competencies required for this role. Attention to detail in client records and service agreements, as well as knowledge of Service-Level Agreements (SLAs) and cultural sensitivity, will contribute to your success in maintaining client relationships and supporting business growth. Overall, your role as a Customer Support Representative involves a combination of interpersonal skills, technical knowledge, and a client-centric approach to ensure excellent service delivery and client satisfaction.,

Posted 4 days ago

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