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4.0 years

0 Lacs

Kolkata, West Bengal, India

On-site

JOB_POSTING-3-72786-2 Job Description Role Title: AVP, Portfolio Credit Analytics (L10) ­­­­­ Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women Talent We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recovery – we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviors. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives. Role Summary/Purpose AVP, Portfolio Credit Analytics will be responsible for providing end to end analytical support and solutions to PCMs supporting Verizon within the Digital platform space. The role requires collaboration with Strategy, Infrastructure, Client, Finance and Marketing teams to provide analytical support, development and implementation of new strategies, products, and capabilities. It further requires a deep understanding of products, data, processes and the use analytical methods/tools for credit risk evaluation, delinquency/loss mitigation and portfolio monitoring as well as providing guidance to junior level resources as needed. The position reports into VP, Portfolio Credit Analytics Leader within the India Credit Organization. Key Responsibilities Partnering with various PCMs to understand analytic needs and provide insight and recommendations to support portfolio growth and loss mitigation. Lead deep-dive analyses on Verizon device financing credit reporting to identify growth opportunities and optimize program scalability and performance. Own batch quick screen tracking, waterfall reporting, and detailed performance deep dives to support data-driven decision-making. Monitor and analyze cash flow underwriting metrics, including delinquency, spend behavior, and comparative performance (Verizon vs. broader market). Support instant provisioning initiatives by leveraging data sharing and MRCT, including pre/post-launch performance tracking and champion/challenger testing. Identify the key trends associated with portfolios using advanced analytics and help the business to deploy necessary strategies to mitigate credit losses. Develop and support best-in-class analytic solutions/algorithms for assigned clients with minimum guidance. Ability to solve business problems independently as well as coordinate and lead credit tasks in cross functional projects. Study and analyze existing business trends and provide actionable insights to Portfolio Credit Managers and senior leadership on-ways to increase profitability. Support tracking and reporting of champion/challenger tests including preliminary analysis of the performance of the different strategies. Responsible for developing new and/or maintaining existing daily/weekly/monthly reporting (e.g., Acquisition metrics, VIP tracking, Account Management reporting etc.) Partner with Commercial and Fraud teams to research ad hoc questions / customer complaints and improve CX Work cross-functionally to support the implementation of new products and capabilities. Work on multiple projects simultaneously and manage projects independently across portfolios. Coach analysts in various business/technical aspects, establishing priorities and coordinating work. Investigate and resolve various customer and client issues. Expand support to other PCMs and team members based on need. Perform other duties, as necessary. Required Skills/Knowledge Bachelor's degree with quantitative underpinning (i.e., Data Science, Computer Science, Risk, Accounting, Business, Economics, Finance, Mathematics, Statistics, Engineering) with 4+ years of experience in consumer and/or commercial Credit/Risk, or Analytics role. OR in lieu of a degree, 6+ years of experience in Programming/Analytics ideally in support of Risk, Credit, Finance, Accounting, Consumer Lending, or other relevant professional experience. 4+ years of experience in SAS, SQL and other Analytical tools. 2+ years of experience in Tableau Ability to work with large or complex datasets. Experience working with cross-functional project teams. Experience presenting to senior leadership. Excellent analytical and presentation skills. Provide guidance to analysts as needed. Strong PC proficiency (Microsoft Suite, including: Word, Excel and PowerPoint). Provide guidance to analysts as needed. Strong self-starter balanced with desire to achieve team goals. Ability to handle sensitive issues with uncompromising integrity and confidentiality. Desired Skills/Knowledge Experience developing Consumer Credit Risk or Fraud Strategies 4+ years demonstrated success developing and delivering analytics solutions. Proven analytical and decision-making skills Strong presentation skills with ability to interact with all levels of the organization and external clients/partners. Ability to independently manage processes, Self-motivated and drive continuous process improvement Strong communications, problem solving skills & attention to detail. Experience presenting to senior leadership teams. Demonstrated ability to apply strategic thinking toward tactical execution. Experience working with cross-functional project teams. Eligibility Criteria Bachelor's degree with quantitative underpinning (i.e., Data Science, Computer Science, Risk, Accounting, Business, Economics, Finance, Mathematics, Statistics, Engineering) with 4+ years of experience in consumer and/or commercial Credit/Risk, or Analytics role. OR in lieu of a degree, 6+ years of experience in Programming/Analytics ideally in support of Risk, Credit, Finance, Accounting, Consumer Lending, or other relevant professional experience. Work Timings This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal) L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible. Employees at L8+ can apply for this opportunity. Grade/Level: 10 Job Family Group Credit

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5.0 - 9.0 years

0 Lacs

noida, uttar pradesh

On-site

The Smart Cube, a WNS company, is seeking Assistant Managers who will collaborate with the Project Lead to design effective analytical frameworks aligned with client objectives. The Assistant Managers will translate requirements into clear deliverables, manage data preparation, perform quality checks, and ensure analysis readiness. They should possess expertise in implementing analytical techniques and machine learning methods such as regression, decision trees, segmentation, forecasting, and algorithms like Random Forest, SVM, and ANN. Additionally, they are responsible for sanity checks, quality control, and interpreting results in a business context to identify actionable insights. Assistant Managers will independently handle client communications, interact with onsite leads, and manage the entire project lifecycle from initiation to delivery. This includes translating business requirements into technical specifications, overseeing data teams, ensuring data integrity, and facilitating communication between business and technical stakeholders. They will lead process improvements in analytics and act as project leads for cross-functional coordination. In terms of client management, Assistant Managers will serve as client leads, maintain strong relationships, participate in deliverable discussions, and guide project teams on execution strategies. Proficiency in connecting databases with Knime, understanding SQL concepts, and designing Knime ETL workflows to support BI tools is required. They must also be proficient in PowerBI for building dashboards and supporting data-driven decision-making. Knowledge of leading analytics projects using PowerBI, Python, and SQL to generate insights is essential. Ideal candidates should have 4-7 years of experience in advanced analytics across Marketing, CRM, or Pricing in Retail or CPG. Experience in other B2C domains is also acceptable. Proficiency in handling large datasets using Python, R, or SAS, and experience with multiple analytics or machine learning techniques is required. Candidates should have a good understanding of consumer sectors such as Retail, CPG, or Telecom, and experience with various data formats and platforms including flat files, RDBMS, Knime workflows and server, SQL Server, Teradata, Hadoop, and Spark. Strong written and verbal communication skills are essential for creating client-ready deliverables using Excel and PowerPoint. Basic knowledge of statistical and machine learning techniques like regression, clustering, decision trees, forecasting, and other ML models is also necessary. Knowledge of optimization methods, supply chain concepts, VBA, Excel Macros, Tableau, and Qlikview will be an added advantage. Qualifications: - Engineers from top tier institutes (IITs, DCE/NSIT, NITs) or Post Graduates in Maths/Statistics/OR from top Tier Colleges/Universities - MBA from top tier B-schools,

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0.0 - 4.0 years

0 Lacs

pune, maharashtra

On-site

We are seeking a Python Trainee with a strong background in Data Analytics & Data Science to join our team in Pune. As a Data Analytics Trainee, you will be responsible for understanding client requirements, developing and delivering analytical solutions, and ensuring the successful completion of analytics projects. The ideal candidate should possess a good understanding of statistical modeling, problem-solving skills, and a solid business acumen. Your key responsibilities will include managing end-to-end analytics projects, building Machine Learning (ML) & Deep Learning (DL) Models, conceptualizing analytical problem-solving approaches, coordinating with technical teams, developing presentations for clients, and documenting solutions. You should have a BE/ B.Tech/ MCA degree with proficiency in Python, along with knowledge of Data Analytics & Data Science concepts, Machine Learning, and Deep Learning. Experience with Numpy, Panda, Power BI, Tableau, Python, Excel, R, JSON, SPSS/SAS will be advantageous. The successful candidate will demonstrate excellent problem-solving skills, a strong understanding of data modeling and statistical techniques, and the ability to structure analytical solutions effectively. Additionally, you should have exceptional client relationship management, project coordination, written and verbal communication skills, and the ability to quickly grasp new concepts and technologies. A collaborative mindset, teamwork skills, ownership, and accountability are essential for this role. This is a full-time position for freshers, requiring in-person work at our Pune location.,

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6.0 - 8.0 years

10 - 20 Lacs

Hyderabad

Work from Office

Job Title: Data Analyst SAS Location: [Hyderabad] Experience: [6 Years] Employment Type: [Full-Time] Job Description: We are looking for a skilled Data Analyst SAS to join our team and support data-driven decision-making through detailed analysis and reporting. The ideal candidate will have strong expertise in SQL, PL/SQL, and SAS, with a background in handling complex datasets and providing actionable business insights. Key Responsibilities: Map data fields from source systems to the enterprise data model, ensuring consistency and data integrity. Gather, clean, and preprocess customer data from multiple sources. Analyze customer data to detect trends, patterns, and anomalies to support business strategies. Use data analysis tools such as SAS , SQL , and Python to perform deep-dive analyses. Conduct comprehensive data assessments to identify quality issues, inconsistencies, and redundancies. Interpret business requirements to define data needs and align with data governance and management strategies. Create detailed and clear documentation of data sources, mappings, and findings for reference and compliance. Must-Have Skills: Proficiency in SQL and PL/SQL Hands-on experience with SAS for data analysis and reporting Experience in data mapping, data cleansing, and quality assessment Strong analytical and problem-solving abilities Experience working with large datasets across multiple data sources Good-to-Have Skills: Working knowledge of Python for data analysis Familiarity with data visualization tools and reporting platforms Experience in customer data analytics or domain-specific knowledge (e.g., BFSI, healthcare)

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5.0 - 10.0 years

0 Lacs

maharashtra

On-site

You are an experienced Lead Model Developer/Validator with a strong background in credit risk modeling, particularly focusing on Internal Credit Risk Rating modeling. Your main responsibility will involve leading the development and validation of advanced credit risk models, including PD, EAD, LGD, with a special emphasis on Expert judgment-based PD models for Corporate, Specialized Lending, and Financial Institutions. Your role will require you to conduct thorough data preparation and preprocessing using tools such as SAS, Python, R, and SQL. You will collaborate with various stakeholders to analyze, interpret, and communicate complex model results and insights. Additionally, you will be responsible for creating technical documentation including regulatory compliance model documentation, test plans, validation reports, findings report, and business requirements documents where applicable. Continuous improvement of models will be a key aspect of your job, involving identifying optimization opportunities, implementing advanced modeling techniques, and enhancing model performance and predictive accuracy. Moreover, you will be expected to provide mentorship and technical guidance to junior team members, promoting a culture of knowledge sharing and professional development. To qualify for this position, you should have 5-10 years of hands-on experience in credit risk model development and validation, proven expertise in modeling across retail and wholesale credit portfolios, and advanced proficiency in SAS, Python, R, and SQL. A deep understanding of IFRS9 and CECL regulatory frameworks and guidance, exceptional analytical and problem-solving skills, as well as excellent written and verbal communication abilities are essential. Preferred qualifications include an advanced degree in Statistics, Mathematics, Economics, or a related field, professional certifications in risk management or financial modeling, experience with IRB modeling, machine learning/advanced statistical modeling techniques, and knowledge of Basel regulatory guidance. Your technical skills should encompass model development (PD, LGD, EAD, Qualitative PD Models), programming (SAS, Python, R, SQL), regulatory knowledge (IRB, IFRS9, CECL), statistical modeling, data preprocessing, and machine learning techniques. If you meet these qualifications and are looking for a challenging opportunity to leverage your expertise in credit risk modeling, this role offers a platform to lead and drive sophisticated credit risk modeling initiatives across various portfolios.,

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3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As a Strategic Analytics Senior Associate, you will collaborate with the risk team to develop insightful analytics and recommendations for the business related to Fraud & Scam Risk-Prevention strategy development, implementation, operational controls, and performance monitoring. Your responsibilities will include developing and maintaining periodic analytics to offer management a comprehensive view of emerging fraud & scam trends and the quality of the originated accounts. You will also be tasked with gaining a detailed understanding of key performance metrics and profitability drivers to deliver insights across the full account lifecycle. Acquiring knowledge of operational processes such as manual underwriting, portfolio management, and collections will assist in comprehending acquisition performance drivers. Additionally, you will conduct ad hoc analytics and contribute to various projects on behalf of Risk Management. The ideal candidate should possess an MS degree and at least 3 years of experience in Risk Management or other quantitative fields. In the absence of an MS degree, a BS degree and a minimum of 5 years of experience in Risk Management or similar quantitative roles are required. Proficiency in risk analytic techniques, strong analytical and problem-solving skills, and effective written and oral communication abilities are crucial for this role. Experience in presenting recommendations to senior management, adeptness in independently solving complex business problems, and an intermediate to advanced understanding of tools like SAS, SQL, SAS Enterprise Miner, or other decision tree software are desirable. The ability to extract insights from large datasets and translate raw data into actionable management information is also essential.,

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175.0 years

0 Lacs

Gurgaon, Haryana, India

On-site

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Identify needs, opportunities, gaps, enhancements, and resolve user challenges within Business Conduct Monitoring Application (BCMA). Perform research and analysis of business process and products to identify where and how technical solutions and improvements may be developed Obtain and/or develop documentation and capture requirements that enable technical resources to determine how solutions and improvements may be implemented Perform user acceptance testing on new software solutions Monitor activities to meet deadlines and commitments relative to: monitoring end to end process, risk assessment, program documentation, testing plan, reporting, and action plans Utilize broad set of analytical tools/techniques for data mining, data cleansing, data extraction, analysis & transformation, data interpretation & insights, turn-key bundled analytic & reporting solutions Assess and validate application performance and integration of component systems and provide process flow diagrams. Assess and incorporate user story analysis and elaboration to optimize software solutions Participate in code reviews and automated testing Debug basic software components and identify code defects for remediation Support, and monitoring of software across test, integration, and production environments Critical Factors to Success · Demonstrated willingness to take initiative and act decisively · Creative mind that is not afraid of thinking differently to solve complex problems that have regulatory or compliance requirements · Exhibits an exceptional degree of ingenuity, creativity and resourcefulness in ensuring that we are delivering on our customer promise · Effectively works independently within a team construct, while supporting teamwork and achievement of team objectives · Solid evidence of leadership with the capacity to quickly understand critical linkages and business strategies in a dynamic, ambiguous environment · Ability to present complex information clearly to groups and individuals · Excellent communication and relationship building skills · Strong written and oral communication skills coupled with solid presentation skills. This includes the ability to take analyze large sets of data and concisely convey messages to leadership and peers · Strong attention to detail and superior organizational and follow through skills Ability to operate in a complex environment and work on multiple projects at the same time Support business initiatives and foster positive relationships with the team and larger organization · Provide exceptional thought leadership while working with business partners · Obtain and/or develop documentation and capture requirements that enable technical resources to determine how solutions and improvements may be implemented · Monitor activities to meet deadlines and commitments relative to: monitoring end to end process, risk assessment, program documentation, testing plan, reporting, and action plans Utilize broad set of analytical tools/techniques for data mining, data cleansing, data extraction, analysis & transformation, data interpretation & insights, analytic & reporting solutions · Function as member of a development team by contributing to software builds through consistent development practices (tools, common components, and documentation) Qualifications: Bachelor’s in Information Technology/Computer Science/Engineering and/or relevant work experience. 2 years of relevant work-related experience in driving agile development processes with a consistent record of strong performance 1+ years of programming experience with Java, C#, .NET, or Python Strong analytical skills and experience with reporting and ability to drive business insights from data and provide actionable steps 1+ years of experience with SAS/SQL coding in a business environment (standard SAS/SQL functions, monitoring jobs, reviewing log files, macros) is a plus Experience with Tableau/Power BI is a plus 1+ year of experience with Big Data, MS Excel for data reporting and modeling, Hive, LINUX, SQL, Python, and Splunk. Highly organized and self-motivated individual who can combine problem-resolution, and critical thinking to apply a business lens to design customer-obsessed solutions Advanced knowledge using computer software programs and tools including Word, Outlook, Visio, Access, Excel, PowerPoint, etc We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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1.0 - 2.0 years

6 - 6 Lacs

Bengaluru

Work from Office

Join the Optum – UHG Team and be a part of a global leader in healthcare services. We are hiring candidates with exceptional English Speaking Skills, with AMCAT score of 65 and above for back-end operations. Call Zoya - 9035001415

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3.0 - 8.0 years

8 - 12 Lacs

Bengaluru

Work from Office

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we'do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. BA Subledger and Accounting - Possess a degree in Finance preferably a Chartered Accountant or a Certified Public Accountant - Have a strong understanding of business and accounting knowledge of Insurance companies and governing accounting standards preferably IFRS17 - Experience with subledger accounting engine tools like Financial Accounting Hub - Conceptual Understanding of Event based accounting treatment such as understanding lifecycle events and resulting accounting - Working experience on the Finance transformation, Sub-ledger/ledger redesign, ERP Implementation projects - Hands on in the areas of System configuration and testing - Good Communication skills to collaborate with cross-functional teams and senior stakeholders Overview The candidate will be responsible for analysing business processes, identifying areas for improvement, and implementing IT solutions that enhance efficiency and productivity. The role will involve working closely with stakeholders to understand their needs, documenting requirements, and translating them into technical specifications. He/she will also be responsible for conducting feasibility studies, cost-benefit analyses, and risk assessments to ensure that proposed solutions are viable and aligned with business objectives. Key Responsibilities Analyse financial data and prepare reports. Review of any accounting inputs required to support the commentary of IFRS 17 results. Carry out changes in SAS accounting application based on the requirements from different stakeholders. Conduct variance analysis and identify trends. Collaborate with departments to ensure financial accuracy. Assist in budgeting and forecasting processes. Present financial information to stakeholders. Use financial software to streamline processes. Support strategic decision-making with financial insights. Ensure compliance with accounting standards. Analyse business processes and identify areas for improvement. Document business requirements and translate them into technical specifications. Conduct feasibility studies and cost-benefit analyses. Perform risk assessments for proposed IT solutions. Coordinate with stakeholders to gather and validate requirements. Oversee the implementation of IT projects from inception to completion. Collaborate with developers, testers, and other IT professionals. Ensure projects are delivered on time and within budget. Train end-users on new systems and provide ongoing support. Monitor and evaluate the effectiveness of implemented solutions. Prepare and present reports to management. Stay updated with the latest industry trends and technologies. Facilitate communication between business and IT teams. Develop and maintain project documentation. Assist in the development of business cases for new IT projects. Ensure compliance with regulatory requirements. Identify and mitigate project risks. Provide technical support and troubleshooting as needed. Participate in continuous improvement initiatives. Qualifications Bachelor s degree in accounting or finance. (CA - Candidates) Proven experience as a business analyst or similar role. Strong understanding of accounting principles. Knowledge of IFRS 17 reporting, its requirement, and its application to life insurance business. Proficiency in financial software and tools. Expertise in Excel skills and ETL knowledge. Preferred Qualifications Experience working in financial/ insurance industries. Excellent analytical and problem-solving skills. Strong communication and presentation skills. Attention to detail and accuracy. Ability to work collaboratively in a team environment. Work Location: Whitefield Bangalore Working Mode: Hybrid (3 Days WFO) .

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9.0 - 15.0 years

30 - 35 Lacs

Bengaluru

Work from Office

Ensono is looking for an experienced and motivated mainframe technical pre-sales leader to lead, coach, grow, and partner with technically skilled, customer-facing Solution Architects. You will help develop the industry s best solutions architects team by enabling and coaching them on best practices, solution selling, presentation, and speaking skills, as well as how to create and present value-driven architectures of widely varying size and complexity. In collaboration with sales, you will enable business outcomes across a broad set of customers. If you think you have what it takes to lead the best in the industry, Ensono is hiring. This role is to lead the Pre-sales Solutions Architecture (SA) function in India . The India presales SA team comprises Individual Contributor SAs across Mainframe, Infrastructure, and Cloud business. The role is tasked with three primary responsibilities: 1) Recruit, hire, and develop pre-sales Solution Architect talent that addresses the needs of Ensono 2) Demonstrate technical thought leadership through direct customer/partner engagement at the most senior levels and delivering significant work that has strategic implications for the business 3) Help design, develop, and drive strategic and cross-functional initiatives to achieve business objectives In this role, you will need to be technically capable and credible as well as effective in shaping the customer and solutions-focused skills of your team. You must enjoy learning and introducing new technology to help colleagues and customers embrace and adopt new technology. Furthermore, thought leadership of looking beyond the technology and considering the value technology creates for our customers, and helping to change how technology is viewed are important aspects of the role. You will help team members ramp up on Ensono as well as develop speaking, writing, presentation, and executive interaction skills. What we are looking for: Well-versed in the mainframe hosting technology landscape with 15+ years of overall experience in technology Enjoy developing technical talent to achieve great things. You will have a passion for educating, training, and enabling presales SA experts for a diverse and challenging set of Enterprise customers. Experienced communicator at all levels of our client environments from C-level to engineering Previous experience as an SA (Sales/Solutions Engineer, Solutions Architect) with hosting service providers preferred Experienced with large Cloud, IaaS, Mainframe, and Datacenter outsourcing solutions Ability to create multi-platform, multi-year transformation roadmaps Has experience with (and preferably certified on) hyper-scale cloud platforms (AWS and Azure) Comfortable with executive-level positioning of complex solutions that span multiple disciplines (hosting, network, security, storage and backup, DR, etc) Familiar with complex sales cycles and contracting process Experienced in planning and executing discovery and design workshops internally and at client sites Familiar with and can help create complicated financial (pricing) models to support technical solutions Have a strong understanding of solutions innovation. The ideal candidate will have experience working with customers or similar roles and leading architecture teams Our focus on customer service and our experience in managing business complexity distinguishes us from our competitors. From current platforms to evolving technologies and everything in between, we'deliver results for our clients by flawlessly executing infrastructure operations so our clients can focus on what they do best. We are looking for talented individuals who share this passion. Key Areas of Focus for this Role Hire, on-board, train, and develop new pre-sales Solutions, Architects, from internal and external sources Coach Pre-sales Solutions Architects in the skills needed to conduct one-to-few and one-to-many training sessions Engage closely with C-level executives to lead enterprise-wide transformation programs Identify business drivers and goals and develop compelling board-ready proposals and value-driven business cases to achieve desired business outcomes Collaborate with cross-functional technology experts to drive plan and execute roadmaps to accelerate our customer s business outcome Support strategic client(s) as the Lead technical adviser for all initiatives Collaborate with counterparts in the Sales and Consulting organizations to create Pursuit, Solution, and Sales strategies for Enterprise clients Conduct discovery, assessment, and solution development workshops (often in collaboration with resources from consulting, operations, and product teams) to craft winning solutions Develop and document solutions that meet clients (technical and business) requirements and allow them to adapt to changing industry needs with a focus on transformation and re-platform efforts Conduct solution development sessions and present technical solutions and business cases to a wide variety of audience Gain executive buy-in for complex solutions by engaging in executive and senior-level technology discussions Work with finance and pricing teams to create complex multi-year financial models Gain clients confidence as a trusted adviser by offering consultation and recommendations drawn from insights, technology know-how, and past experiences Align and partner with Product Management to help drive appropriate product enhancements and changes to the technology roadmap Aid in driving stability and innovation within the client s current and future state and create solutions based on client requirements and available product offerings Push for higher value/value-added services and solutions to the customer in line with Ensono s offerings Requirements Strong mainframe pre-sales technical background with the ability to communicate and design at a master architect level Client-Facing / Pre-Sales Solutioning Experience Mainframe (Must have), Infrastructure, and Cloud Business Experience Experience setting up offshore teams and enabling workload movement Leadership experience in managing teams of presales solution architects Exceptional business acumen and high judgment be able to use business and technology depth and breadth to understand customer needs and shape transformation initiative 7+ years of relevant leadership experience in enterprise IT, consulting, and/or engineering/development Experience selling and delivering enterprise IT professional services or cloud services Highly credible with CxO and board-level audiences as well as technology leaders, engineers, and developers Experience in the technical documentation to capture solution components on time while ensuring an acceptable level of detail, data integrity, and accountability Exceptional interpersonal and communication (both written and verbal) skills. Experience communicating with both technical and non-technical stakeholders across multiple teams. Well-versed in the hosting technology landscape including compute, storage, backup, network, security, DR, DevOps, and IT governance Key Attributes: Independent, Self-directed, Results-oriented Advanced presentation & communication skills Strong empathy, self-awareness, and interpersonal skills Able to challenge the status quo in a non-confrontational way Comfortable with low-level technical details as well as executive-level strategy work Analytical and Creative skills to structure and execute workshops to strategy roadmaps Seniority Level: 15+ years of experience as an architect or equivalent in the hosting and network space (preferably with a service provider and/or cloud MSP).

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3.0 - 7.0 years

7 - 11 Lacs

Bengaluru

Work from Office

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we'do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. BA Subledger and Accounting - Possess a degree in Finance preferably a Chartered Accountant or a Certified Public Accountant - Have a strong understanding of business and accounting knowledge of Insurance companies and governing accounting standards preferably IFRS17 - Experience with subledger accounting engine tools like Financial Accounting Hub - Conceptual Understanding of Event based accounting treatment such as understanding lifecycle events and resulting accounting - Working experience on the Finance transformation, Sub-ledger/ledger redesign, ERP Implementation projects - Hands on in the areas of System configuration and testing - Good Communication skills to collaborate with cross-functional teams and senior stakeholders Overview The candidate will be responsible for analysing business processes, identifying areas for improvement, and implementing IT solutions that enhance efficiency and productivity. The role will involve working closely with stakeholders to understand their needs, documenting requirements, and translating them into technical specifications. He/she will also be responsible for conducting feasibility studies, cost-benefit analyses, and risk assessments to ensure that proposed solutions are viable and aligned with business objectives. Key Responsibilities Analyse financial data and prepare reports. Review of any accounting inputs required to support the commentary of IFRS 17 results. Carry out changes in SAS accounting application based on the requirements from different stakeholders. Conduct variance analysis and identify trends. Collaborate with departments to ensure financial accuracy. Assist in budgeting and forecasting processes. Present financial information to stakeholders. Use financial software to streamline processes. Support strategic decision-making with financial insights. Ensure compliance with accounting standards. Analyse business processes and identify areas for improvement. Document business requirements and translate them into technical specifications. Conduct feasibility studies and cost-benefit analyses. Perform risk assessments for proposed IT solutions. Coordinate with stakeholders to gather and validate requirements. Oversee the implementation of IT projects from inception to completion. Collaborate with developers, testers, and other IT professionals. Ensure projects are delivered on time and within budget. Train end-users on new systems and provide ongoing support. Monitor and evaluate the effectiveness of implemented solutions. Prepare and present reports to management. Stay updated with the latest industry trends and technologies. Facilitate communication between business and IT teams. Develop and maintain project documentation. Assist in the development of business cases for new IT projects. Ensure compliance with regulatory requirements. Identify and mitigate project risks. Provide technical support and troubleshooting as needed. Participate in continuous improvement initiatives. Qualifications Bachelor s degree in accounting or finance. (CA - Candidates) Proven experience as a business analyst or similar role. Strong understanding of accounting principles. Knowledge of IFRS 17 reporting, its requirement, and its application to life insurance business. Proficiency in financial software and tools. Expertise in Excel skills and ETL knowledge. Preferred Qualifications Experience working in financial/ insurance industries. Excellent analytical and problem-solving skills. Strong communication and presentation skills. Attention to detail and accuracy. Ability to work collaboratively in a team environment. Work Location: Whitefield Bangalore Working Mode: Hybrid (3 Days WFO)

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11.0 - 20.0 years

25 - 40 Lacs

Bengaluru

Work from Office

*** JOB DESCRIPTION *** KEY TASKS & RESPONSIBILITIES Perform the role of Lead Statistical Programmer for assigned projects Continually seek ways and means to provide more efficient and effective programming practices Develop specifications for SDTM datasets and SDTM datasets specifications for Clinical Data Analysis (CDA configuration) module in elluminate. Develop SAS programming to produce SDTM datasets and SDTM datasets for CDA configuration Develop specifications for Analysis Data Model (ADaM) datasets Develop SAS programming for ADaM datasets Responsible for developing and maintaining programming and validation specifications for TLGs as per requirements provided by the Biostatistician Create and maintain SAS programs to produce outputs to support the analysis and reporting of clinical trials Develop analysis datasets for trial level reporting and integrated safety and efficacy activities Program and QC data listings, summaries and Graphs as defined in SAP. If required, validate the statistical models used for programming Develop re-usable utility macros in order to build a macro library to support programming tables, listing and graphs for phase 1-4 clinical trial reporting Collaborate with the project team to ensure the deliverables are completed on time with high quality Create submission-ready standard data presentations and data sets using standard coding and following standard industry processes including SDLC Maintain all project documentation as required by SOP and Processes Mentor statistical programmers Ensure compliance with eClinical Solutions and industry quality standards, guidelines and procedures Other duties as assigned CANDIDATES PROFILE Education & Experience: Basic Science/Bachelor of Science degree (Master in Statistics or related science preferred) in health-related field, computer science or equivalent preferred Excellent knowledge of English Professional Skills Experience in Pharmaceutical/Biotechnology industry or equivalent IT consulting role preferred. Strong experience in preparations for NDA filings Strong knowledge of ICH/GCP guidelines, 21 CFR Part 11 and clinical trial methodologies Knowledge of coding dictionaries (WHO, COSTART, ICD-9, MedDRA) Knowledge of CDISC® related data models like SDTM, and ADAM. Experience of working on multiple clinical protocols at the same time. Excellent verbal and written communication skills Detail oriented, ability to multitask with strong prioritization, planning and organization skills Excellent team player Technical Skills Experience of extracting, manipulating, merging, summarizing, analyzing, and presenting data using SAS procedures Strong experience of base SAS programming, Proc SQL, macro programming, ODS and various SAS modules: SAS/GRAPH, SAS/STAT and other modules like SAS/Connect and SAS/Access is a must. Experience with reporting environments and reporting tools related to SAS programming in pharmaceutical industry; proc report, proc summary and proc tabulate. Strong experience in SAS programming in various phases of clinical trial. Experience in pooled data analysis and programming. Strong experience in efficacy reporting with regards to development of analysis sets and treating missing values. Experience in working with relational databases and performance tuning of SAS programming Experience with writing batch scripts and/or shell scripts is a plusRole & responsibilities Preferred candidate profile

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2.0 - 4.0 years

0 Lacs

Mumbai Metropolitan Region

On-site

About Us Liberis is on a mission to supercharge the power of small businesses all over the world - delivering the financial products they need to grow through a network of global partners. Before all else, Liberis is a technology company, connecting finance with small businesses. We use data to help partners understand their customers’ real time needs and tech to offer tailor-made funding and financial products. Empowering small businesses to grow and keep their independent spirit alive is central to our vision. Up to now we have funded almost 40,000 small businesses with over $1.5bn - but we believe there is much more to be done. The team We are the Risk team responsible for managing the credit risk of Liberis’ portfolios, which include designing effective new strategies, managing the credit quality of our products across geographies, and providing specialist credit risk advice to the business. The Risk team is based in London and covers Risk analytics, Decision Science, Underwriting and Collections. Our mission is to grow Liberis profitably to become the leading embedded business finance provider and we are now looking for a Analyst/Senior Credit Risk Analyst to join us on this journey. The role You are someone that is excited by the prospect of a challenge, appreciate autonomy and the space to generate your own ideas and are passionate about finance that serves to support small businesses, not just turn a profit. Reporting to the Senior Manager in the Risk Management team you will develop best in class credit risk strategies that reward our members and deliver value to Liberis. You will have the opportunity to work on a broad range of projects and workstreams that provide credit risk insights while ensuring we stay within the organisation’s risk appetite. You should have experience in a similar analytical role where you have used statistical and analytical tools to drive innovative strategy changes. You should be able to derive insights from data and be able to present results in a concise way to relevant stakeholders. What You’ll Be Doing Develop and monitor credit risk strategies, balancing risk against returns. These strategies may cover a variety of different channels and products, and cover the full credit lifecycle, from new business to Collections Develop framework to monitor risk performance of portfolios to ensure that they are performing within expectations. Review acquisitions and portfolio trends, transforming data into recommendations to the business, identifying both risks and opportunities that require action Represent risk to the wider business, driving changes via the product team and presenting analytical work to senior management Deliver insights and optimisation of our risk performance and applying this to all of Liberis’s existing and new products globally Closely collaborate with colleagues across Liberis, especially in the Analytics, Data Science, Growth, Partnerships and UK/US/European teams What We Think You’ll Need Experience in an analytical role - ideally around 2-4 years experience Ability to drive forward initiatives especially in a rapidly evolving environment Demonstrated ability to drive high-quality analysis, with robust understanding of how this will be used practically Willingness and ability to do hands-on work using a range of data sources and analytical tools A collaborative mindset and willingness to work with a wide range of teams Exceptional Excel skills, with proficiency in SQL or SAS or Python and experience with Google Cloud Platform tools such as Looker, DBT and BQ would be a plus but not a must-have. Ability to convey complex findings in a logical and easy-to-understand style Turns rigorous analysis into clear, reasoned recommendations Ability to refocus as needed to support a rapidly growing and evolving company By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview, or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing recruitment@blenheimchalcot.com – but please note that this means we will no longer consider you for the role you have applied for. You can review our privacy policy here.

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0 years

0 Lacs

Mumbai Metropolitan Region

On-site

Pricing implementation analyst plays a very important role to ensure that customer gets right price at right time for right FedEx services in right format. He/she is key business partner in driving Pricing Contract Management for FedEx global and regional customers across the globe. The Pricing Implementation analyst should be comfortable collaborating in a truly multinational environment, working with different cultures across all the levels and functions in an organization – such as pre-sales, sales, product, pricing, IT, legal, audit, Compliance, etc. Grade T5 Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date What Your Main Responsibilities Are Pricing implementation analyst will be responsible for validating the completeness of approved prices and implementing them for FedEx customers. He/she will specialize in facilitating the deployment of pricing across different FedEx operating companies - this includes execution, testing, documentation, and optimizing contract administration pricing processes. This position is responsible for entering pricing discount and rates information into FedEx enterprise pricing systems, setting necessary parameters within the FedEx pricing systems and for auditing data entered in pricing ecosystem. This position shares responsibility for planning, implementing pricing changes, and validating them for Pricing Contract administration. This role manages several pricing specific processes that support all FedEx US Domestic lopricing and operating companies. This would require working with key business partners to effectively implement customer’s pricing and discounting requirements, planning and streamlining pricing processes through optimization and automation – helping manage costs and achieve business efficiencies. Key Responsibilities Ensure timely, accurate and quality checked setup of discounts and pricing for all large customers\accounts using the FedEx Pricing systems and relevant tools. Transform and optimize pricing processes and systems for improved efficiency, reduced turnaround times and human intervention through various process simplification and automation initiatives. Functional Skills (Must Have) Ability to independently run complex projects with minimal supervision. Excellent communication skills and able to communicate with people across all levels. Key skills in business process configuration and project management tasks like creation of project plan and task scheduling. Performing the setup, configuration and necessary data customization for pricing systems: Defines and executes on process delivery and implementation plans. Tests and troubleshoots final system setups. Provides training and end-user support during and after the implementation process. Takes accountability and responsibility for process implementation for pricing systems. Ability to work interactively with sales teams and business analysts across time zones for delegation, feedback, process approvals and monitoring of key deliverables and milestones. Ability to document process specifications/configurations/customizations for pricing systems. Ability to work under pressure & respond to quick TAT requests. High attention to detail and no hesitation to escalate if needed. On-hands experience in working across complex enterprise systems (preferably pricing systems) with good understanding on data flow to downstream underlined by strong governance methodology Ideating and co-creating automation solutions to assist Pricing implementation teams in performing implementation tasks efficiently and with quick TAT. Good To Have Skills Data extraction using SQL or SAS (Good to Have) Data visualization skills using Power BI, Tableau, Excel (VBA coding), Excel Macros (Good to Have) What We Are Looking For Education: Bachelor's degree or equivalent in Computer Science, MIS, Mathematics, Statistics, or similar discipline. Master's degree or PhD preferred. Relevant work experience as in data analysis based on the following number of years: Standard I: Two (2) years Standard II: Three (3) years Senior I: Four (4) years Senior II: Five (5) years Knowledge, Skills And Abilities Fluency in English Analytical Skills Accuracy & Attention to Detail Numerical Skills Planning & Organizing Skills Presentation Skills Statistical Knowledge Data Modeling and Visualization Skills FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

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2.0 - 7.0 years

3 - 7 Lacs

Kumbakonam, Thanjavur

Work from Office

We are looking for a highly skilled and experienced Credit Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, with expertise in credit management. Roles and Responsibility Manage and analyze credit data to make informed decisions on loan approvals. Develop and implement effective credit policies and procedures to minimize risk. Collaborate with cross-functional teams to identify and mitigate potential risks. Conduct thorough credit assessments and provide recommendations for approval or denial. Monitor and report on credit portfolio performance, identifying areas for improvement. Stay up-to-date with regulatory changes and industry trends to ensure compliance. Job Requirements Strong understanding of credit principles, including credit scoring and analysis. Experience with credit management systems and software. Excellent analytical and problem-solving skills, with attention to detail. Strong communication and interpersonal skills, with the ability to work effectively with stakeholders. Ability to work in a fast-paced environment and meet deadlines. Strong knowledge of financial regulations and industry standards.

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2.0 - 7.0 years

1 - 3 Lacs

Ahmedabad

Work from Office

We are looking for a highly skilled and experienced Credit Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, with expertise in credit analysis and risk management. Roles and Responsibility Conduct thorough credit analysis to assess customer creditworthiness. Develop and implement effective credit policies and procedures to minimize risk. Collaborate with cross-functional teams to ensure seamless credit processing. Monitor and analyze credit portfolio performance to identify areas for improvement. Provide expert guidance on credit-related matters to internal stakeholders. Stay updated with regulatory changes and industry trends to enhance credit operations. Job Requirements Strong understanding of credit principles, including credit scoring and risk assessment. Proficiency in credit software applications and systems. Excellent analytical and problem-solving skills with attention to detail. Effective communication and interpersonal skills to build strong relationships. Ability to work in a fast-paced environment and meet deadlines. Strong knowledge of financial regulations and compliance requirements.

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8.0 - 13.0 years

30 - 45 Lacs

Hyderabad

Remote

Key Responsibilities: Prepare and analyze ongoing remediation reporting, identifying trends and/or anomalies warranting additional research. Oversee ongoing reporting and deep dive analysis into KPIs and KRIs. Establish mechanisms and technical queries to combine available data, and conduct detailed analysis to identify opportunities for process enhancements, early warning triggers, and health drivers Engage with Issue Management teams to support opportunities for improvements and consistent reporting/monitoring across the teams. Oversee and ensure compliance with model and non-model governance requirements for the full lifecycle of applicable tools. Develop presentations synthesizing analysis for reporting to both internal and regulatory audiences. Lead projects for reporting development and data integration. Provide process focused analytics support to remediation and related process stakeholders. Analyze all aspects of the remediation experience by developing indices using additional variables, including but not limited to, remediation volume, key drivers, and similar. Qualifications/Requirements: Bachelor's degree and a minimum of 8+ years of hands-on reporting and analytics experience OR in lieu of a Bachelor's Degree, a High School Diploma / GED and a minimum of 11+ years of hands-on reporting and analytics experience Minimum 2 years experience in Artificial Intelligence services including transcription, natural language processing, and speech technologies. Minimum 2 years’ experience utilizing statistical techniques, e.g., modeling, A/B testing, and segmentation. 3+ years of experience with proven ability to extract unstructured and structured data with strong programming ability in SAS, SQL, R, Python or other programming language. Desired Characteristics: Bachelor's degree, preferably in a quantitative discipline, such as statistics, mathematics, or engineering. Strong project management, communications, multi-tasking, ability to work independently, relationship management skills are keys to success. Solid understanding of card industry financial P&L drivers and key sensitivities, with business performance reporting experience. Demonstrated ability to manage complexity and multiple initiatives. Ability to perform ad-hoc analysis, glean and form business insights under aggressive timelines. Results-oriented; ready to challenge the status quo for continuous improvement. Eligibility Criteria: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must

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8.0 - 9.0 years

20 - 32 Lacs

Bengaluru

Hybrid

Work Timings : 12:30 PM to 9:30 PM Hybrid Work: 3 days' Work from office as of now and may subject to change in future Role Purpose : Manage all the analysts in the Bangalore based team and develop their skills in using various risk management tools and techniques. Assist the department head in maintaining and enhancing productivity of the department. Key Responsibilities : As the second senior-most member of the team, assist the department head in all matters and depute for the department head when required. Develop competencies to assume the department head role at short notice. Design and implement risk management models for consumer lending products. Manage Projects, train and supervise team members in various risk management tools and techniques. Acquire and update knowledge of 1FBSSPLs customer information database and overall business economics. Work on development and deployment of risk management systems and processes. Undertake preparation and upgradation of risk related systems and policies. Preferred candidate profile Key Requirements : Professional with analytics experience preferably in Credit Card Domain . Must have 5 to 6 years hands-on experience in analytical tools like SAS, SQL (advanced) , and advanced excel functions. Experience in R, Python, and BI tools (Tableau, PowerBI, etc.) would be an added advantage. Should have good understanding of statistical concepts specially related to classification, regression, and time-series models. Must have worked on at least one of the following statistical techniques like logistic regression, forecasting, segmentation, etc. Extensive experience in production deployment of MIS reports as well as ad-hoc analysis. Self-driven, ability to work independently, as well as handle a small team. Minimum 8 years of relevant experience. Should have excellent communication skills to interact with senior Bank personnel.

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3.0 - 8.0 years

25 - 30 Lacs

Bengaluru

Work from Office

Assistant General Manager - Customer Delight: Job Summary: We arelooking for a dynamic and experienced Assistant General Manager (AGM) Customer Delight to lead and oversee large-scale contact centre operationsacross multiple processes. This role demands strong leadership, strategicvision, and operational expertise to drive superior customer service, enhancecustomer satisfaction, and optimize operational efficiencies across diverseteams and service channels. Key Responsibilities: Strategic Leadership & Operational Oversight: Provide leadership and direction for large contact centre operations involving multiple teams and processes, ensuring alignment with company goals and customer experience strategies. Should have managed more than 150+ FTEs spread across multiple processes/contact centres. Multi-Process Management: Oversee the delivery of multiple customer service processes (e.g., inbound/outbound calls, chat, email, social media support), ensuring consistent service quality and performance standards across channels. Team Management & Development: Manage, mentor, and motivate a large workforce including team leads, supervisors, and agents. Drive talent acquisition, training, succession planning, and career development programs. Performance Management & Analytics: Define and monitor comprehensive KPIs such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), Average Handle Time (AHT), First Contact Resolution (FCR), and Service Level Agreements (SLAs). Utilize data analytics to identify trends, optimize workflows, and drive continuous improvements. Process Optimization & Innovation: Lead initiatives to streamline processes, improve operational efficiency, and enhance the customer journey through automation, technology upgrades, and best practices. Customer Escalations & Quality Assurance: Handle escalated customer issues promptly, ensuring effective resolution and maintaining customer trust. Oversee quality assurance programs to maintain high service standards. Budget & Resource Management: Develop and manage operational budgets, resource planning, and vendor relationships to support scalable and cost-effective contact centre operations. Compliance & Risk Management: Ensure all operations comply with regulatory requirements, data privacy laws, and company policies. Lead risk mitigation and business continuity planning. Cross-Functional Collaboration: Work closely with other departments such as IT, Sales, Marketing, and Product teams to align customer experience initiatives and resolve systemic issues impacting customer satisfaction. Automation and AI deployment Ensuring the right deployment of AI solutions which results in the overall contacts volume reduction and increased efficiency as well as the quality of service. Qualifications & Experience: Bachelors degree in Business Administration, Management, or related field; MBA or advanced degree preferred. Minimum 10 years of progressive experience in contact centre management or customer experience leadership roles. Proven experience managing large teams (100+ employees) across multiple processes in a complex contact centre environment. Strong strategic thinking, analytical skills, and data-driven decision-making abilities. Excellent leadership, communication, and interpersonal skills. Proficient in CRM platforms, workforce management, and contact centre technologies. Demonstrated ability to drive transformation and deliver results in fast-paced, high-pressure environments. Key Competencies: Strategic leadership & vision Multi-channel customer service expertise Large team & multi-process management Operational excellence & process improvement Data analytics & performance management Stakeholder management & collaboration Change management & innovation mindset

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2.0 - 5.0 years

0 Lacs

Chennai, Tamil Nadu, India

On-site

Support Engineer, IP Role Description Summary The IP Global Support Engineer is responsible for ensuring the optimal performance and security of network systems through continuous monitoring and proactive troubleshooting. They respond promptly to complex technical issues, documenting incidents and resolutions within a ticketing system, while delivering exceptional customer support to both internal and external clients. The IP Global Support Engineer manages change requests related to network configurations and upgrades, ensuring seamless implementation without disruption. Additionally, they collaborate with cross-functional teams and vendor support to escalate and resolve issues effectively, contributing to overall network enhancement. Primary Responsibilities / Key Result Areas Network Monitoring and Troubleshooting (Shared Responsibility): Continuously assess the health, performance, and security of network systems using monitoring tools. Proactively identify and resolve network issues to minimize downtime and optimize performance. Incident Management (Shared Responsibility): Respond promptly to complex technical and hardware/software issues. Document incidents, troubleshooting steps, and resolutions in the ticketing system, and escalate significant alerts to the appropriate teams as needed. Customer Support (Shared Responsibility): Deliver exceptional support to internal and external clients. Engage professionally to diagnose and resolve issues in accordance with Incident Management Procedures, ensuring a positive customer experience. Change Management (Shared Responsibility): Develop and manage change requests (CRs) for network configurations, maintenance, and upgrades. Monitor implementation to ensure changes are executed effectively without disrupting network performance. Collaboration and Escalation (Shared Responsibility): Collaborate with cross-functional teams and vendor support to ensure timely escalation during outages or performance issues. Work with other departments to resolve problems and enhance network capabilities. SAS L1 Support (Shared Responsibility): Deliver 24/7 first-level support for service assurance troubleshooting, ensuring critical tools remain stable and operational. Act as an escalation point to higher-level support teams, facilitating prompt resolution of major incidents. competencies Network Routing & Switching Expertise: Proficient in routing (BGP, OSPF, ISIS, MPLS) and switching protocols (VLAN, RSTP, MSTP, LACP, VRRP), with hands-on experience on Cisco and Juniper Networks platforms. Technical Proficiency: Skilled in advanced networking technologies including BGP, MEF Services (EPL, L2VPN, L3VPN), load balancers, SDWAN, and MPLS, with experience on key hardware like Cisco ASR, ASA, and Juniper MX and EX series. Team Collaboration: Fosters teamwork and collaboration by ensuring effective communication with peers during shifts. Adaptability & Problem-Solving: Ability to quickly adapt to changing environments and resolve technical issues efficiently under pressure. Client-Focused Communication: Strong interpersonal skills with the ability to communicate effectively across cultures, ensuring customer satisfaction and understanding throughout interactions. Organizational Skills & Documentation: Highly organized with meticulous attention to detail, ensuring accurate documentation and prioritization of tasks in a dynamic, fast-paced environment. Required Qualifications & Experience 2-5 years of technical support experience in satellite, wireless communications, or network operations environments Hands-on experience with networking, routing, and switching technologies, including BGP, OSPF, MPLS, EIGRP, VRRP, and SDWAN. Proficiency with key platforms such as Cisco ASR, ASA, Juniper MX, and EX series. Experience in network troubleshooting, load balancers, VPNs, and firewalls. Familiarity with network management systems (e.g., Compass, Dataminer, Helix, ScienceLogic (EM7), Service Now, SATNMS, Zenoss) and other monitoring tools. Ability to work a 24/7 rotational shift, providing operational support in fast-paced environments. ITIL Certification or demonstrated equivalent experience with incident and change management processes. Preferred Bachelor’s degree in Telecommunications, Information Technology, or related field. CCNP or equivalent certification. Proven experience in network infrastructure management, disaster recovery planning, and network optimization initiatives. Proficiency with Microsoft applications (Excel, Word, PowerPoint, Visio) and documentation tools. SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. For more information on SES, click here.

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5.0 - 7.0 years

8 - 12 Lacs

Bengaluru

Work from Office

Skill required: Property & Casualty - Actuarial Science Designation: Actuarial Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 7 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. What are we looking for Adaptable and flexible Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Qualification Any Graduation

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3.0 - 10.0 years

7 - 11 Lacs

Pune

Work from Office

About the job About ProcDNA ProcDNA is a global consulting firm. We fuse design thinking with cutting-edge tech to create game-changing Commercial Analytics and Technology solutions for our clients. Were a passionate team of 275+ across 6 offices, all growing and learning together since our launch during the pandemic. Here, you wont be stuck in a cubicle - youll be out in the open water, shaping the future with brilliant minds. At ProcDNA, innovation isnt just encouraged, its ingrained in our DNA. What We Are Looking For Clinical Database Programmer with a solid understanding of Clinical Protocol, Medical and Scientific Principles of conducting clinical trials. We are seeking an individual who not only possesses the requisite expertise but also thrives in a fast-paced environment. What You ll Do Design the eCRF layout and the database corresponding to the eCRFs to hold the data from the EDC system and Setup Core Configurations. Implementing the Dynamic rules as per the Sponsor requirements. Create, test, and maintain trial-specific plausibility and consistency Edit Checks as per Data Validation Specification. Analyze complex checks and Develop Custom Functions using C# for Rave studies or other EDC. Incorporate internal feedback and update programs as required. Incorporate Sponsor Acceptance Testing (SAT) feedback. Maintain and update the eCRFs and their components as required for protocol amendments or required metadata updates. Perform second/final review for peer deliverables. Create RAVE System Configuration Specification (Core config, Report Config, e-learning config, Appendix config & coding spec in RAVE or other EDC). Incorporate RAVE Configuration Specification. Facilitate Internal Configuration Review Meeting (ICRM). Revise and update eCRF booklet, DVS and Configuration Specification. Facilitate Sponsor Acceptance Meeting (SAM). Handle issues related to QC/UAT/PROD and tracking issues to closer. Review of the DVS for clarity and to ensure checks are consistent and appropriate based on eCRF design. Provide feedback to DVS author. Support CRO trial activities, including CRF annotation, database setup, specification generation, Clinical view settings, and dataset comparison. Create reports as per the Sponsor specification document using JReview, SAS, BOXI. Estimate and perform migration process for Post Go-Live studies (handling RFCs). Performe DB Coordinator role for multiple trials. Mentor new hires in CRO and EDC activities. Must Have Protocol reading and understanding Expertise in Critical Data Point Strategy (CDPS) or SDV implementation. Scientific background: A solid understanding of Clinical Protocol, medical and scientific principles of conducting clinical trials. Strong writing and communication skills: The ability to clearly articulate and concisely explain complex information. Research and analytical skills: Ability to gather, interpret, and synthesize data into insightful information. Attention to detail: Ensuring accuracy and adherence to guidelines such as Protocol, Specification, Library Standards, ICH GCP, etc. Project management skills: Managing the document development process and meeting timelines. People management skills: Managing the team of highly qualified individuals (applicable for Team Lead role only). Certified Medidata Study Builder (SDBE), Oracle - InForm/ Central Designer, Veeva Studio B.E./B.Tech - Computer Science-based courses or Circuit Branches) M.Sc./ MCA in the stream of Computer Science B.Sc./ BCA in the stream of Computer Science) Why Join Us Be part of a fast-growing consulting firm making a real impact in the healthcare space. Work directly with leadership and stakeholders. Own and shape the marketing strategy, with full freedom to innovate and experiment. Locations we are currently hiring for this role: Pune, Gurgaon, Bangalore, Kochi, Hyderabad, Chennai

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3.0 - 4.0 years

5 - 8 Lacs

Ahmedabad

Work from Office

Job Summary: We are seeking an experienced Azure Admin / DevOps Engineer to manage and optimize our Azure cloud infrastructure with a strong emphasis on security, compliance (HIPAA, GDPR, SOC2), scalability, and cost-efficiency. The ideal candidate will have deep expertise in Azure services, automation, RBAC, monitoring, and enterprise-grade security configurations. Key Responsibilities: Azure Infrastructure Management: o Deploy, configure, and maintain core Azure services (VMs, VNets, Azure Functions, Blob Storage, etc.). o Automate infrastructure provisioning using ARM/Bicep templates or Terraform. Security & Compliance: o Implement and enforce security policies adhering to HIPAA, GDPR, and SOC 2 standards. o Configure and audit Azure Security Center, Defender for Cloud, and related tools. o Harden resources using best practices (NSGs, private endpoints, disk encryption, key vaults). Access & Identity Management: o Configure Microsoft Entra ID (formerly Azure AD) for identity and access management. o Design and manage RBAC with custom roles and permissions. o Enable secure identity lifecycle management and conditional access policies. Storage & Serverless Management: o Configure and manage Azure Blob Storage, including lifecycle management, encryption, firewalls, and SAS tokens. o Deploy and monitor Azure Functions with proper networking and scaling. Monitoring & Optimization: o Implement end-to-end monitoring using Azure Monitor, Log Analytics, Application Insights. o Set up proactive alerting, dashboards, and cost optimization mechanisms. o Analyze and improve performance, availability, and usage patterns. DevOps & Automation: o Support CI/CD pipelines in Azure DevOps or GitHub Actions for infrastructure and app deployment. o Automate patching, scaling, and failover processes. o Maintain backup, disaster recovery, and business continuity plans. Required Skills: 3 - 4 years of hands-on experience as Azure Administrator or DevOps Engineer. Strong experience with Azure Functions, Blob Storage, ARM templates, Terraform, or Bicep. In-depth knowledge of Microsoft Entra ID, RBAC, and custom role definitions. Familiarity with compliance standards (HIPAA, GDPR, SOC2) and how they apply to cloud infrastructure. Proficiency in scripting (PowerShell, Bash) and automation tools. Solid understanding of Azure networking, firewall, private links, and service endpoints. Experience in cost management and resource tagging strategies. Preferred Qualifications: Microsoft Certified: Azure Administrator Associate or equivalent certification. Experience working in a regulated environment (healthcare, finance, etc.). Familiarity with DevSecOps and policy-as-code using Azure Policy or Open Policy Agent. Soft Skills: Strong analytical and problem-solving capabilities. Excellent verbal and written communication skills. Ability to work independently and collaboratively with cross-functional teams.

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10.0 - 12.0 years

14 - 19 Lacs

Mumbai

Work from Office

The role sits within our Decision Analytics business, one of our four Global Business Lines. Experian Decision Analytics helps client achieve and sustain significant growth. We do this by enabling clients to make analytics-based customer decisions that support their strategic goals. As experts in uniting business understanding with consumer and business information, analytics and strategy execution, we empower clients to optimize customer value and actively manage it over time. This role therefore has clear accountability for creating measurable value within our client organizations. What you ll be doing This will be a client - facing role, requiring direct interaction with clients to understand their needs and delivery tailored solutions. Delivering high quality analytical and value-added services for clients while adhering to timelines Build next in class risk Models for our Clients leveraging bureau and alternate data Provide subject matter expertise on acquisition and limit assignment strategies You ll play an integral role to Engage Business/Technical Consultants and delivery teams appropriately so that there is a shared understanding and agreement as to deliver proposed solution You will have the opportunity to use analysis and customer insights to develop value propositions for customers Manage the delivery of multiple, complex analytics projects Flexible and expertise to perform hands-on modelling work Motivate project team to ensure quality deliverables and achieve milestones Mentor and coach junior team members in model development process Develop industry best practice on model development/validation Drive high standards of customer service and proactive client communication throughout the project term About Experian Experian unlocks the power of data to create opportunities for consumers, businesses and society. We gather and analyse data in ways others cant. We help individuals take financial control and access financial services, businesses make smarter decision and succeed, lenders lend more responsibly, and organisations prevent identity fraud and crime. For more than 125 years, weve helped consumers and clients prosper, and economies and communities flourish and were not done. Our 17,800 people in 45 countries believe the possibilities for you, and our world, are growing. Were investing in new technologies, experienced people and new ideas so we can help create a better tomorrow. Experience and Skills 10 -12 years experience in credit risk modelling across customer life cycle A strong understanding of machine learning techniques and algorithms, such as Gradient Boost, KNN, etc. Knowledge of different modelling frameworks like Linear Regression, Logistic Regression, Decision Tree Experience working on large data sets using Modern languages like Python Good understanding and hands-on experience of statistical modelling/data analysis tools (SAS, Python) and techniques Good applied statistics skills, such as distributions, statistical testing, regression etc. Understanding of decisioning and portfolio management in banking and financial services would be added advantage Understanding of credit bureau would be an added advantage Extensive experience of managing large projects Experience of working in a financial services environment or Modelling department of International Banks Able to interpret technical features into commercial benefits Additional Information Benefits package includes: Great compensation package. Core benefits include, Group mediclaim Insurance, Sharesave scheme and more! 25 days annual leave & 10 sick leaves. Car Lease policy Role Location: Mumbai Experian is an equal opportunities employer #LI-Onsite Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here

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7.0 - 12.0 years

18 - 22 Lacs

Bengaluru

Work from Office

Job Title - Solution & Advisory Senior Consultant - S&I Products practice Management Level: 9-Team Lead/Consultant Location: Bengaluru, BDC10A Must-have skills: Consumer Goods Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. We are: Accentures Strategy & Consulting Global Network is a network of over 9,000 strategy and management consulting specialists connecting across industries and functions to support clients and partners from business development through sales to delivery. Specialty areas entail Strategy, CFO & Enterprise Value, Technology Strategy & Advisory, Talent & Organization, Supply Chain & Operations, Industry X, AI, and Song. Solution and Innovation (S&I) Advisory. The S&I Advisory team is a specialty sales advisory service within Accentures Strategy & Consulting Global Network. We are specialists aligned to Accentures priority business offerings with expertise in how to go-to-market and best position Accenture to win consulting work. We are a sales lab that works closely with sales leadership, equipping them with relevant market insights, customized sales messages, and curated sales assets to originate, sell, and win. You are: A seasoned consulting professional with 7+ years of relevant digital commerce experience in the Consumer Goods industry. From Digital Commerce standpoint, you have demonstrated following expertise: Business Management Capabilities : Proven experience working on direct-to-consumer (D2C) or business-to-consumer (B2C) models, with a track record of success in growing brands online. Marketplace P&L Management (good to have) :Hands-on experience in managing brand performance, profitability, and growth on platforms like Amazon, Flipkart, and other marketplaces. Technology Expertise : Proficient in using D2C commerce platforms (any among Adobe Commerce - Magento, Salesforce Commerce, CommerceTools) and CRM platforms (e.g., Salesforce, HubSpot, Zoho CRM). Good Knowhow of building Headless Commerce Solutions The Work: As part of the Consumer Goods team of S&C (Strategy & Consulting) S&I (Solution & Innovation) Advisory practice, you will work on: Planning and Origination Support annual planning to outline sales targets, target clients, and enhancement of sales assets. Conduct ongoing research to identify which companies to target over next 6-12 months. Lead sales / pipeline reviews with leaders. Prepare for and support first conversations with potential clients. Architecting Proposals / Orals Define proposal response requirements and best sales messaging approach. Bring the latest knowledge and best of content to each opportunity (e.g., industry trends benchmarking, competitive insights, etc.) Help shape the overall solution (approach, team, pricing, differentiators, etc.) to best fit the deal requirements. Prepare for and support orals with innovating ways of selling to help differentiate Accenture. Content Management / Continuous Improvement Develop go-to-market approach / assets. Maintain global repository of sales assets (e.g., proposals, stage 0 decks credentials, etc.) Conduct reviews (loss / delivery) with client teams to understand how we can improve and harvest deliverables. Stay relevant through training, research, client interaction and feedback sessions. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Qualifications: Industry Expertise : 7+ years of experience in the Consumer Goods industry, with a focus on D2C/B2C, B2B or B2B2C (marketplaces) commerce. ( D2C or B2C is mandatory ) Proven experience in managing the various aspects of e-commerce business:product development, CRM, PIM, MDM, pricing strategies, consumer promotions, digital marketing, supply chain management, and analytics. Technology Expertise : Proficient in using D2C commerce platforms (any among Adobe Commerce - Magento, Salesforce Commerce, CommerceTools ) Proficient in any CRM platforms (e.g., Salesforce , HubSpot , Zoho CRM ). Good knowhow of building Headless Commerce Solutions Generative AI in multiple facets of Digital Commerce Operations Business Acumen & Communication : Excellent communication and stakeholder management skills, with the ability to influence senior client decision-makers in the Consumer Goods industry. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 8-10Years Educational Qualification: Any Degree

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