SAP Service Delivery Manager Hitachi Careers

12.0 - 16.0 years

0 Lacs

karnataka

On-site

The ideal candidate for the SAP Service Delivery Manager position will be responsible for overseeing the end-to-end incident lifecycle within the SAP environment, ensuring that incidents are detected, logged, resolved, and closed according to agreed SLAs. As the primary point of contact for incident communication, you will provide timely updates to affected users, management, and stakeholders. Monitoring incident queues, escalating issues as needed, and coordinating efforts across the support team will be crucial to ensure swift resolution of incidents. You will be expected to triage, lead, and facilitate major incidents to ensure timely resolution and conduct post-incident reviews to identify root causes and implement preventive measures for future occurrences. Continuous evaluation and improvement of incident management processes, tools, and workflows will be part of your responsibilities. It will be essential to ensure that incidents are resolved efficiently to restore normal service operations promptly. Furthermore, you will be accountable for ensuring compliance with relevant external and internal regulations, procedures, and guidelines while embodying Hitachi Energy's core values of safety and integrity. To qualify for this role, you should ideally possess a Bachelor's or Master's degree, along with a minimum of 12 years of experience managing SAP Application Management Services (AMS) portfolio. Proficiency in SAP Functional or ABAP is necessary, along with a proven track record in Incident Management, IT Service Management (ITSM), or a related field. Strong communication and interpersonal skills, the ability to work under pressure, and handle multiple priorities are essential. An analytical mindset with problem-solving skills is crucial, as is experience with incident management tools such as Service Now and Power BI. Good familiarity with SAP/ERP processes and proficiency in both spoken and written English are required for this role. If you have a disability and require accommodation or assistance to access the Hitachi Energy career site or during the job application process, you may request reasonable accommodations through the general inquiry form on the company's website. Please provide specific details about your required accommodation along with your contact information. This accommodation request process is exclusively for job seekers with disabilities needing accessibility support during the application process. Any messages left for other purposes will not receive a response.,

Posted 4 days ago

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