SAP Support Specialist

Experience

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• Experience & Knowledge on Integration of SAP ME, MII with SAP ERP modules: PP, SAP EWM, SAP PCo, Knowledge on Integration of SAP ME with custom applications.
• Experience in support model & knowledge on Incident, Changes & Problem Management
• Provides service delivery as per ITIL process to accommodate flexible support. compliant with in the SLA to deliver effective resolution
• Provide Plant floor application Support in various site such as Wilton & San Diego
• Need to be involved in Transition plan activities with both Solution and Support teams to understand the complete application landscape
• Interact with customer and make sure high availability of application with on time support
• Coordinate with various support team and troubleshooting of technical problems.
• Coordinate & align with project & LCM team make sure application upgrades planned & executed well
• Evaluating customers factory requirements and problem areas
• Performing gap analysis of the key problem areas, evaluated multiple MES products for best fitment for the requirements and problems
• Drive the team of MES consultants to achieve the goal of integrate a most suitable manufacturing product globally for customer which is diversified enough to meet most of the problems and requirements
• Creating Functional and technical specification documentation.

Good-to-Have

• Develop PoCs, reports and web application in SAP ME & MII using AJAX, JavaScript, HTML5 and UI5.
• Knowledge in other MES products and solutions
• Data base management
• Integration standards

Role descriptions / Expectations from the Role

Part of Agile Release train for Manufacturing Execution in ASML