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SAP Support (application support and Maintenance Leader)

15 - 17 years

0 Lacs

bengaluru karnataka india

Posted:4 weeks ago| Platform: Foundit logo

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Skills Required

itil practices service management tools

Work Mode

On-site

Job Type

Full Time

Job Description

  • 15+ years of experience in SAP application support and management, with a strong understanding of SAP modules like FI/CO, SD, MM, PP, etc.
  • Proven experience managing large-scale SAP production environments and driving process improvements.
  • Experience with ITIL practices and service management tools
  • Lead, mentor, and manage a global team of SAP support professionals, providing clear direction and fostering a culture of accountability, collaboration, and customer service excellence.
  • Oversee day-to-day operations of the SAP production support team, ensuring timely resolution of incidents, problems, and service requests.
  • Establish and track team KPIs, SLAs, and operational metrics to ensure the team's performance meets business expectations
  • Own the process for managing SAP system incidents and issues across all modules, ensuring that problems are resolved quickly and root cause analysis is conducted for major incidents.
  • Implement best practices for incident, problem, and change management aligned with ITIL standards.
  • Act as the main point of contact for SAP support issues globally, liaising with internal business units, IT leadership, and external partners/vendors
  • Work closely with the SAP implementation teams to ensure a smooth transition from projects to operations and that the support team is prepared to handle any new systems or functionalities
  • Maintain an audit-ready environment, ensuring thorough documentation and system logs for compliance purposes3 must havesSAP 4/5Account / Program manger 4/5

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