SAP Service Mgmt. Functional with SAP CRM Service

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Job Summary

Service Management Functional Consultant

SAP S/4HANA Service Management (Customer Management)

SAP CRM Service

Customer Service

After-Sales processes

FI

PM

S/4HANA

Key Responsibilities

• Configure and manage Service Management processes within SAP S/4HANA for Customer Management.
• Handle customer service notifications for complaints, service requests, and problem tracking.
• Prioritize and classify notifications to ensure efficient issue resolution.
• Create and manage service orders for planning, execution, and monitoring of service activities.
• Track service order status, resources, materials used, and associated costs.
• Manage inventory and stock movements related to service operations.
• Plan on-site interventions, including technician and equipment scheduling.
• Monitor and adjust intervention schedules in real time.
• Configure and manage service contracts, including SLAs, conditions, and billing terms.
• Monitor contract compliance and manage renewals and amendments.
• Manage service billing, including invoice generation based on service activities and parts consumption.
• Integrate Service Management processes with SAP FI for payment and accounts receivable.
• Utilize reporting and analytics tools for monitoring service performance and KPIs.
• Generate customized reports to track SLAs, productivity, and cost performance.
• Work on integration points between Customer Service (CS) and Plant Maintenance (PM) modules.
• Collaborate with business stakeholders and technical teams to deliver functional solutions and enhancements.
  

Required Skills & Experience

• Minimum 5 years of hands-on experience in SAP CRM Service or SAP S/4HANA Service Management.
• Strong knowledge of Customer Service processes, including notifications, service orders, and contracts.
• Experience in service billing and integration with FI and PM modules.
• Proficiency in configuration and customization within SAP S/4HANA Service Management.
• Good understanding of master data related to service management (business partners, materials, equipment, etc.).
• Experience with reporting and analytics tools for service performance monitoring.
• Hands-on experience with S/4HANA environment is mandatory.
• Exposure to SAP Fiori apps for Service Management is good to have.
  

Preferred Qualifications

• SAP Certified Application Associate S/4HANA Service Management (preferred).
• Prior experience with SAP CRM Service or SAP CS Module.
• Excellent communication and stakeholder management skills.
• Strong analytical, documentation, and problem-solving capabilities.