442 Sap Security Jobs - Page 6

TCS is Hiring SAP GRC Consultant For Pune Location Experience: 4 - 13 years Mode of interview: Walk-in Location: Chennai Please apply only if you can attend a in person drive at TCS Chennai Office on 28 thJune 2025 (Saturday). JOB DESCRIPTION: Should be an expert in performing SAP Security related activities like User Management, Role Management. Must have a strong understanding of the GRC 10.1 AC components Access Risk Analysis, Access Request Management, and Emergency Access Management and be an expert with Hands-on in GRC administration activities Must be an expert in understanding the requirements and performing Role Design Changes. Should have experience working on various Audit and compliance reports in Security and GRC Knowledge on handling User Access reviews and Role Approver Reviews Comprehensive Experience of Impact and gap analysis & Corrective action plans to support priority tickets for the End users. Must be comfortable and experienced in Training the end users and preparing end user training material. Understand and evaluate the Security changes in the business requirements, and Create Technical Security design documents. Knowledge of Change Control processes, testing and release documentation Collaborate with team members to find solutions for complex problems and promote continuous improvement on services.

TCS is Hiring SAP GRC Consultant For Chennai Location Experience: 4 - 13 years Mode of interview: Walk-in Location: Chennai Please apply only if you can attend a in person drive at TCS Chennai Office on 28 thJune 2025 (Saturday). JOB DESCRIPTION: Should be an expert in performing SAP Security related activities like User Management, Role Management. Must have a strong understanding of the GRC 10.1 AC components Access Risk Analysis, Access Request Management, and Emergency Access Management and be an expert with Hands-on in GRC administration activities Must be an expert in understanding the requirements and performing Role Design Changes. Should have experience working on various Audit and compliance reports in Security and GRC Knowledge on handling User Access reviews and Role Approver Reviews Comprehensive Experience of Impact and gap analysis & Corrective action plans to support priority tickets for the End users. Must be comfortable and experienced in Training the end users and preparing end user training material. Understand and evaluate the Security changes in the business requirements, and Create Technical Security design documents. Knowledge of Change Control processes, testing and release documentation Collaborate with team members to find solutions for complex problems and promote continuous improvement on services.

Over-all experience with 9 - 12 years in SAP BASIS Security Well versed with SAP tools like maintenance planner, dependency analyser, SOLMAN, ATC checks etc Experience in both ECC & S/4 HANA SAP experience includes SAP Installations & Maintenance Experience with SAP Database like Oracle, Microsoft etc Expertise in UNIX, Windows based OS and Oracle database Should be able to manage the team of 5 10 Well versed with Project Management Should have good communication skills Proactive in identifying issues and coming out with solution Experience in running the upgrade projects in SAP ECC, CRM etc Experience in planning and executing the migration projects for SAP applications Experience in Cloud based infrastructure like Azure, AWS etc Experience in application performance optimization Experienced in Database and application-level DR implementation and drills Experienced in application design and architect client landscape for SAP products including 3rd party products Implementation and Application Support Project Experience SAP product migration with downtime optimization approach Database administrator with HANA, Oracle and MSSQL

Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns and vulnerabilities Completing all tactical security operations tasks associated with this engagement. Analyses all the attacks and come up with remedial attack analysis Conduct detailed analysis of incidents and create reports and dashboards Stakeholder coordination & audit assistance Liaise with stakeholders in relation to cyber security issues and provide future recommendations Maintain an information security risk register and assist with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance to employees on issues such as spam and unwanted or malicious emails Deliver No. Performance Parameter Measure 1. Customer centricity Timely security breach solutioning to end users, Internal stakeholders & external customers experience 2. Process Adherence Adherence to SLAs (90-95%), response time and resolution time TAT Mandatory Skills: SAP Security. Experience5-8 Years.

Roles and Responsibilities Design, implement, and maintain SAP security solutions to ensure data privacy and integrity. Develop and execute test plans for SAP security projects, including user acceptance testing (UAT) and system integration testing (SIT). Collaborate with cross-functional teams to identify business requirements and develop technical solutions that meet those needs. Provide expert-level support for SAP HANA implementation projects, ensuring seamless integration with existing systems. Conduct regular audits to identify areas of improvement in process control and authorization processes. Desired Candidate Profile 6-8 years of experience in SAP Security & GRC domain with expertise in Process Control, Authorization, S4H, Hana Implementation, Rest APIs. Strong understanding of SAP Governance Risk Compliance (GRC) framework and its applications. Experience working on multiple projects simultaneously under tight deadlines while maintaining high-quality deliverables.

Install and configure all required SAP HANA database servers/application servers. Maintain and support all SAP DB. To plan and execute system installation, upgrades & migrations, monitoring performance, configuration of system design, and application

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.. Bringing out the best in people. As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.. Working At Dentsply Sirona You Are Able To. Develop faster with our commitment to the best professional development.. Perform better as part of a high-performance, empowering culture.. Shape an industry with a market leader that continues to drive innovation.. Make a difference -by helping improve oral health worldwide.. Scope. The SAP GRC & Authorization Expert role is working on GRC Access control and SAP S/4 and the connected system in security and authorization management. In this role, you will design and implement robust GRC and authorization solutions, ensuring compliance with audit guidelines and enhancing our IT security framework.. Key Responsibilities. The job holder must have the following expertise:. Deep understanding of SAP authorization concept.. Knowledge of Segregation of Duties (SOD) with an understanding of business processes and applicable mitigating controls.. Understanding of periodic SAP security reviews/audits.. Experience with BRF+ and MSMP.. Firefighter configuration and maintenance.. GRC request administration and GRC (12.0) configuration.. Risk analysis configuration.. Experience in maintaining GRC risk library, roles and authorizations.. Experience in role design.. Preferred understanding on FIORI apps.. Handling high-priority requests.. Liaising with ABAP/Functional team on customized t-code development.. Clear understanding of business roles and processes.. Support team members on technical issues.. Understanding and working experience with a ticketing tool (Service-Now).. Excellent expertise in SAP GRC Access Control and SAP authorization/security.. Role design and Segregation of Duties conflict remediation related projects.. User and authorization management for SAP systems.. Review critical and sensitive authorizations.. Ensure high level of compliance and user support.. Maintain Data.. The SAP GRC & Security Expert will be responsible for the availability and integrity of security.. Other responsibilities as assigned.. Typical Background. Education. Bachelor’s degree in a related area (Computer Science, Computer Engineering, Information Technology. Language skill. English Advanced (C1), any other language is an advantage.. Years And Type Of Experience. Experience in 5 years of experience in similar role.. Experience with SAP GRC and S4/Hana.. Key Required Skills, Knowledge And Capabilities. Internationally and culturally aware. The ability to handle multiple and shifting priorities without losing focus is necessary.. Ability to communicate complicated issues in an easy to understand and concise method.. Pro-active, positive attitude, high-energy, motivated, enthusiastic with an outgoing, can-do attitude.. Personal computer skills are required and advanced skills with excel, word and access is a must.. Key Leadership Behaviors. Teamwork – Defines success in terms of the whole team. Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers and seeking to make improvements with the customer in mind. Strategic Thinking – Applies experience, knowledge, and perspective of business and external or global factors to create new perspectives and fresh thinking. Problem Solving – Can analyze problems and put together a plan for resolution within her scope of responsibility. Drive for Results – Can be counted on to reach goals successfully. Accountability – Acts with a clear sense of ownership. Innovation and Creativity – Brings creative ideas to work and acts to take advantage of opportunities to improve business. Leading Change – Adapts to changing priorities and acts without having the total picture. Consistently meets Dentsply Sirona standards, ethics and compliance requirements. Self-motivated, conscientious with a desire to exceed. DentsplySirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in DentsplySirona.. If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include “Accommodation Request” in the subject.. Show more Show less

Aras Developer 1. Developers with 5-8 Years of Experience 2. Resources who can Work Independently 3. Knowledge of Aras PLM Configuration & Customization 4. Experience on Working on Part & BOM management Change Management CAD Data Management etc.

Responsible for SAP security implementation, role/catalog design, authorization adjustments, and user support. Works on GRC, regression testing, role builds, S/4 HANA maintenance, & security tool configuration under the SAP Security Lead's guidance. Required Candidate profile 5+ years SAP security exp, SAP GRC, NetWeaver, Fiori, S/4 HANA & SoD expertise. Strong communication, process modeling, and global implementation skills. Flexible, detail-oriented, and self-motivated. Perks and benefits 5 Days Working Work with Globally present company.

Seeking SAP Security Trained Freshers to handle user access, roles, authorizations. Good communication skills. Eagerness to learn and grow. Immediate joiners preferred. FIRST 1.5MONTHS INTERNSHIP. NO PAYMENT DURING INTERNSHIP. Required Candidate profile Strong knowledge of role design, user access, and authorizations. Strong problem-solving and communication skills preferred. Analytical skills with attention to detail. Perks and benefits PF Benefits Medical Insurance

Lead the technica design and impementation of SAP soutions for simpicity, ampification, and maintainabiity Work from strategy deveopment to soution impementation using your knowedge of SAP and working with the atest technoogies such as S4Hana. Partner with a cross-functiona goba team to ensure customer success in an agie environment Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Must have experience on SAP Soution Manager for the foowing: Administration of existing SAP Systems in a 24X7-support mode Handed administration of SAP may incude SAP ECC, CRM, PI/PO, BW/BI, GRC, FIORI, HANA, -Net weaver, SSO, Porta, Net Weaver components, and Open text and Soution Manager. Must have SAP Soution Manager Configuration (eg CHaRM Configuration) Experience have experience in Rea word SAP HANA BASIS Preferred technica and professiona experience S/4 HANA certification and impementation project is a pus Must have SAP Soution Manager Configuration (eg CHaRM Configuration

Shoud be abe to understand impementation done in the system Shoud be abe to understand the issues raised by users and repicate it in non PRD system. Convert and expain key business requirement to technica specification document for deveopment for any changes. Configure SAP System with CO modue as per the requirements specified. Convert and create impact anaysis document. Understand integration requirement with other SAP modues and Non SAP systems Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Knowedge in Finance (FI) in SAP S/4HANA and ECC versions. Knowedge in the management of financia instruments. Minimum 2 years of experience in technica consuting in SAP projects. On E2E impementation on SAP Controing with CO-PA, PC. Product Costing Configure SAP System with CO modue as per the requirements specified Preferred technica and professiona experience Knowedge in Finance (FI) in SAP S/4HANA and ECC versions. Knowedge in the management of financia instruments. Minimum 2 years of experience in technica consuting in SAP projects. On E2E impementation on SAP Controing with CO-PA, PC. Product Costing Configure SAP System with CO modue as per the requirements specified

As a senior SAP Consutant, you wi serve as a cient-facing practitioner working coaborativey with cients to deiver high-quaity soutions and be a trusted business advisor with deep understanding of SAP Acceerate deivery methodoogy or equivaent and associated work products. You wi work on projects that assist cients in integrating strategy, process, technoogy, and information to enhance effectiveness, reduce costs, and improve profit and sharehoder vaue. There are opportunities for you to acquire new skis, work across different discipines, take on new chaenges, and deveop a comprehensive understanding of various industries. Your primary responsibiities incude Strategic SAP Soution FocusWorking across technica design, deveopment, and impementation of SAP soutions for simpicity, ampification, and maintainabiity that meet cient needs. Comprehensive Soution DeiveryInvovement in strategy deveopment and soution impementation, everaging your knowedge of SAP and working with the atest technoogies Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise 4-12 years of experience required. Proven knowedge in Enterprise Mobiity Architecture. Design and Deveopment of Mobie Apps, FIORI. Experience with designing appication in any of the patforms as iOS(I-phone Operating System), Android, Backberry, and Windows Mobie, incorporating mobie UI(User Interface)/UX(User Experience) concepts. Experience in deveoping reusabe artifacts/frameworks, re-usabe assets, Industry soutions, reference architecture Preferred technica and professiona experience Preferred to have knowedge on anguages ike Java, Objective-C, HTML5, CSS(Cascading Stye Sheets), and JavaScript. Understands how SAP Mobiity fits into comprehensive, innovative SAP soutions and strategies

Combine Source to Pay process expertise with knowedge of Ariba appications to articuate and present Suppy Chain soutions to cients at the cient management eve. Hep IBM's cients to transform their Suppy Chains to word cass eve using Ariba appications. Perform and Lead teams in transating cient requirements into to/be designs that everage the best practices embedded with in Ariba appications. Participate / Lead the configuration, testing and depoyment of Ariba soutions. Participate in saes opportunities by conducting opportunity assessments, answering functiona questions regarding Ariba’s software and providing Ariba focused saes materias. Act as an ambassador to the IBM Ariba community through knowedge sharing, mentoring and networking Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Overa experience 8+ years of in SAP Ariba Experience and its integration with SAP ECC and SAP HANA modues At east 5 years of technica knowedge of Ariba soutions and products At east 2 fu ife-cyce impementations of Ariba appications At east 2 years of experience of Ariba integration with backend ERP systems At east 2 years of experience in team ead roe & At east 5 years of experience in a consuting roe Preferred technica and professiona experience Proven work experience in Goba Tempate of SAP ARIBA. Knowedge of S/4 HANA 1909 New features

Your Focus will be the area of SAP Security and Authorization. You will be member of Cyber alert response center (CARC) team in the daily operations and continuous improvement of detecting, monitoring and documenting security threats for SAP ABAP and JAVA ERP systems. You will be Using Security Information and Event Management (SIEM) tool you will be responsible for analyzing SAP security authorization alerts and coordinating with the responsible teams to remediate, mitigate or resolve security threats. SIEM monitored SAP production systems must meet and pass the strict audit requirement for KRITIS and NIS2 guidelines. We use SIEM to monitor and identify vulnerability and track the resolution. Although it will be good experience in SIEM, it is not mandatory. You will go trained in SIEM. Therefore, you will need to become familiar with all SAP authorization Listeners and Use cases configured in SIEM Baseline and Template to analyze or assess authorization risk. You will be responsible for monitoring SIEM alerts thru Security and Compliance Monitor and Event Monitor and documenting any findings daily. You will collaborate with global teams a minimum of twice a month to report, perform security assessments, root cause analysis, and review processes etc. You will participate in organizing and facilitating SAP Security Authorization meetings to follow-up, track and discuss the progress or status of reported incidents. You will meet with CARC team daily to report or discuss very high or high security authorization alerts with plans to resolve. In addition, you will participate in meeting/discussion regarding application owners, SAP Security Patching and notes and SAP parameters, SAP Code Vulnerability, and Event monitor (threat detection). Following our continuous improvement concept, you will identify potential improvement areas and design & implement solutions for the handling of security alerts. You will become familiar and utilize the possible solution listed to manage the SIEM Alerts. This will help reduce the overall numbers in HighLevel monthly report. You will be responsible for including comments or providing an explanation for the number of changes related to authorization: Incident Manager and documentation Risk Acceptance (Whitelisting) Risk Acceptance (SAP Role/ SAP Profile) Action & Filters Roadmap SAP Role removal/SAP role modification(Security Team) Work environment: Working in an international, virtual team in close collaboration being able to function as a cross functional backup for other members of the CARC team. Working very closely with SAP authorization team and other cross functional teams Bachelors or Masters degree and minimum 8 years comparable job experience. Experience in SAP Security design, administration, troubleshooting and operational experience is mandatory. Experience with SAP JAVA security and administration. Experienced in Cybersecurity framework for SAP ERP support. Good knowledge of service support processes and SLA Skills: Excellent, fluent communication in English speaking and writing. Strong analytical and conceptional skills Organisational talent and intercultural competence Communicative and Team Player Self-driven and flexible Excellent Microsoft Word, PowerPoint and Excel skills Tools: SAP Security and SAP ERP Excellent Microsoft Word, PowerPoint and Excel Experience with any SIEM tool will be good to have Power BI is a plus

- Should have 5+ years of SAP Security experience (in implementation projects) - ECC: SU24 changes, Template/Derived/Composite role Role Design/build, Tracing, Access issue trouble shooting - BW: Role build, Analysis Auth build/maintenance, Tracing, Access issue trouble shooting - HANA DB role build, Access issue trouble shooting Good to know: - Hands on support experience in performing risk analysis/ARM/BRM/EAM in GRC - Cloud application: SAC/BTP role build/user management - CRM/Ariba/Fiori security

About The Role Job Name Branch Operations Manager Grade M3 (Manager) JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

About The Role Job Name Branch Operations Manager Grade M3 (Manager) JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

About The Role Job Name Branch Operations Manager Grade M3 (Manager) JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

About The Role Job Name Branch Operations Manager Grade M3 (Manager) JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

About The Role Job Name Branch Operations Manager Grade M3 (Manager) JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

About The Role Job Name Branch Operations Manager Grade M3 (Manager) JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

About The Role Job Name Branch Operations Manager Grade M3 (Manager) JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

About The Role Job Name Branch Operations Manager Grade M3 (Manager) JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

About The Role JOB ROLE Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping. Regular generation of leads for New To Bank- customer and cross sell various products like TD/MF/ CASA/Gold. Ensuring regulatory and procedural compliance To co-ordinate the audit of the branch Ensuring service excellence to enhance portfolio, control retention and better cross sell Authorize and check RO / SO entries Check end products Check vouchers to clear transactions of Rs. 10 lakhs & above Vault / Key custodian JOB REQUIREMENT MBA/Graduate Minimum work exp. 5 years Customer service oriented Meticulous Eye for details Ability to manage and motivate front office staff. Thorough overall understanding of banking Graduate/MBA Graduates with 5-8 years"™ experience Should possess customer orientation and team leader qualities