4.0 - 8.0 years

0 Lacs

faridabad, haryana

On-site

As a Customer Support Executive, your primary responsibility will be to handle SAP-based order confirmations (OC), quotations (quote), and sales orders (SO) with precision. Your focus should be on ensuring customer satisfaction and driving operational excellence in all your interactions. Your key responsibilities will include managing SAP processes accurately, collaborating with sales, logistics, and supply chain teams to ensure timely delivery and resolution of order-related issues. You will be required to track and update supervisors on order status, delivery timelines, and any delays. Additionally, maintaining and updating customer records and documentation in SAP and CRM systems will be crucial. You will also be responsible for generating regular reports on customer support performance, order status, and key metrics. Quotation Creation and Management will be a significant part of your role, requiring you to create and manage accurate sales quotations in the SAP system in alignment with company guidelines and pricing policies. Your focus on Customer Satisfaction should drive you to ensure customer requirements are met efficiently through timely and accurate quotations. Addressing customer concerns or queries related to quotations in coordination with the sales team will be essential in this role. The ideal candidate for this position should have a Bachelor's degree and a minimum of 4 years of experience as a sales coordinator. Proficiency in English is required, and experience in SAP will be an added advantage. This is a full-time, permanent position with benefits including health insurance and provident fund. The work schedule will be a day shift, and the work location is in person. For further details or to speak with the employer, please contact +91 9810129906.,

Posted 3 days ago

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