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SAP MDG Lead

SAP MDG Lead

Wipro

5 - 10 years

10 - 15 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

sap mdg sap abap sap hana sap mdg webdynpro sap netweaver sap implementation webdynpro abap master data management sap s hana odata idocs sap mdm sap fiori procurement sap fico sap mm smartforms abap sap workflow oo abap

Work Mode

Work from Office

Job Type

Full Time

Job Description

? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements

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Wipro

www.wipro.com

Information Technology & Services

Bengaluru

250,000+ Employees

11788 Jobs

Key People

Thierry Delaporte

CEO & Managing Director
Jatin Dalal

Chief Financial Officer
Saurabh Govil

Chief Human Resources Officer
Ravi Venkatesan

Chairman

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SAP MDG Lead

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Skills Required

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Job Description

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