SAP Support Center Lead For Hyderabad - Immediate Joiners ISS Softtech

8.0 - 13.0 years

18 - 22 Lacs

Hyderabad, Chennai

Work from Office

SAP Certified Senior (SD/MM) Lead Consultant is required for managing SAP S/4HANA Support Center from our Chennai/Hyderabad location. Job Responsibilities: - Oversee the SAP Application Managed Services (AMS) service line at IntelliSoft managing project budgets, resource allocation, resource utilization, customer management, contract management, (contract negotiations, SLA & support model defining, estimating support hours based on past ticketing trends or through assessing the need of the customer) change request management, service continuity & timely delivery. • Be the Single Point of contact for AMS Services across the organization, own and managed end to end service delivery through the team of qualified consultants & provide consolidated management reporting to the Customer and IntelliSoft on the services performance & delivery. • Laise with Sales & Delivery Management teams and help them cross position AMS services in net new & existing accounts. • Maintain and manage annual resource planning, budgeting, up skilling of the resources in the AMS service line and increase project profitability by optimal utilization of resources. • Enhance and improve the service delivery models, service level agreements, use of ITSM tools for ticketing workflow, monthly SLA based reporting, contract terms with respect to the industry standards. • The management of the delivery of the services and other agreed deliverables in all its aspects: specification, estimation, planning, control, acceptance, SLA compliance for the applications in scope Implementing and controlling all agreed procedures and processes • Induct all team members on relevant templates, guidelines, process, and best practices to be used in the AMS service delivery mechanism. • Evaluate engagement risks, identify and execute risk mitigation actions. • Plan and work in engagement prioritization, identification & assigning of resources on service delivery activities. • Drive- End-to-End the problem, change, release, capacity, performance management and reporting Required Skills:- Must have 7+ years of experience in any of the SAP modules MM/SD/PP/QM/PM currently managing AMS support as a module lead. • Hands on experience in S/4HANA is a must along with experience of respective module related Fiori apps. • Good domain experience and business knowledge in trading is desirable. Domain knowledge and Experience in Automotive Dealer business is an added advantage. • Good understanding of Configuration, Transaction and Master data and the relevant upload programs. • Knowledge of ServiceNow, Fresh Service, JIRA or any ticketing tool Other Requirements:- Should have excellent communication and presentation skills, client handling and delivery capability. Must have strong delivery skills in SAP modules.

Posted 1 month ago

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SAP Application Maintenance Manager Safran Engineering Services

10 - 16 years

18 - 33 Lacs

Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)

Work from Office

The Application Maintenance Manager will be part of the IT SAP department, responsible for SAP customization maintenance and support business applications and services. Role & responsibilities 1. Work directly with functional consultants, solution architects and Key Users to maintain and support key software solutions under SAP. 2. Provide support for these solutions developments. 3. Proactively anticipate application problems. 4. In charge of the release management process Preferred candidate profile Develop a good knowledge about Safran businesses. Minimum 5 years of SAP Application Manager experience.

Posted 2 months ago

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