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Sap Concur Travel Acesoft Labs

6.0 - 9.0 years

1 - 1 Lacs

bengaluru

Work from Office

Description: Responsibilities (L1):FG 1. Act a single point for contact for all the ticket/incidents related to VMO 2. Ability to analyze issues, perform root cause analysis and solve them 3. Coordinate with L2 and VMO team to handover the analysis/report of the issues raised 4. Regular monitoring and responds to the tickets within given SLA based on priority 5. Escalate more complex issues to L2 support teams if they cannot be resolved at the L1 level 6. Keep end users informed about the status and progress of their incidents or requests through regular updates 7. Maintain detailed records of incidents and solutions to build a knowledge base for future reference 8. Conduct trainings for end...

Posted 1 month ago

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