SAP Customer Service | 6 To 12 years | Pan India

Role: SAP SD CS

Location: Pan India

Responsibilities:

• Actively engage with the client team by participating in the business process discussions, understand the current processes, pain points and new requirements to design an effective solution in SAP ERP.
• Lead the functional / technical consultants in ensuring successful delivery of the SAP Solution and ensure deliverables for Sales and Distribution and CS are successfully handed over for the closure of the project.
• Identify and escalate issues and risks within project structure as soon as discovered and not just when the delivery is due.
• Prepare Key user & End user training and workshop materials and conduct the meetings.
• Ensure documentation of all key project deliverable and execute smooth transition plan to the Application maintenance team.
• Support Effort Estimation, Solution Standardising, conduct Training, Mentoring and Coaching junior team members.
• Strong client facing experience, Analytical mind-set with a strong eagerness to learn and able to translate requirements into designs and code / configuration.
• Demonstrates excellent communication skills, both oral and written.

Primary Skills:

• Experience full-time relevant hands-on consulting experience in SAP CS & SD mandatory
• Project experience in SAP CS is mandatory.
• Mandatory Skills Significant: SAP SD application experience within SAP SD including configuration, design, testing, compliance & implementation (at least 3 full project lifecycle and 3 support project experience).
• Experience in basic functions, sales order processing, order fulfilment, consignment process and returns process.
• Experience in credit management, pricing, taxation, billing and outputs.
• Good knowledge in CS customisation.
• Excellent knowledge in Service Process Flow.
• Extensive knowledge of Service work orders and integration throughout repair processes.
• Configuration of Work Centers, Functional Locations, Contracts, Warranty, Equipment's, Serial Numbers.
• Revenue Recognition. Settlement processing - Integration with FI/CO.
• DIP profiles and pricing.
• Good knowledge in ALE/IDOCs.
• Excellent knowledge in third party interfaces.
• Credibility, Self-motivated, Strong team player but also able to work independently.
• Good verbal and written communication skills, Good analytical/ problem solving skills.