sap CPI consultant II

SAP CPI Consultant - Application Management Services (AMS) Support

Role Overview

Level 2/3 support

Key Responsibilities

Incident and Problem Management

Incident Resolution:

Root Cause Analysis (RCA):

Ticket Management:

Interface Monitoring:

Maintenance and Change Management

• Minor Enhancements:

  Implement minor changes, bug fixes, and continuous improvement initiatives for existing iFlows, mappings, and configurations.

• Deployment and Transport:

  Manage the transport of CPI artifacts (iFlows, value mappings, security artifacts) across tenants (DEV, QA, PROD) following established

  Change Management

  processes.

• Documentation:

  Maintain and update technical documentation, knowledge articles, run books, and interface landscape diagrams to ensure knowledge transfer and effective future support.

• System Upgrades:

  Participate in testing and validation efforts during SAP system upgrades, patches, and CPI version updates to ensure integration compatibility.

Technical and Collaborative

Technical Deep Dive:

Collaboration:

On-Call Support:

Required Skills and Qualifications

Technical Expertise:

1. SAP CPI/Integration Suite: Strong hands-on experience in designing, developing, and supporting iFlows in SAP CPI.
2. Adapters/Protocols: Proficiency with various CPI adapters: SOAP, REST, OData, SFTP, IDoc, HTTP, Process Direct.
3. Data Transformation: Expertise in XML, JSON, XSLT, and Groovy Scripting for complex data mapping and transformation logic.
4. SAP Landscape: Good understanding of integration points with SAP systems like SAP S/4HANA, SAP ECC, and cloud solutions (e.g., SuccessFactors, Ariba, C4C).
5. Security: Knowledge of security concepts including OAuth 2.0, SAML, Basic Auth, and Certificate-based authentication.
6. Cloud Connector: Experience with SAP Cloud Connector for secure connectivity to on-premise systems.
7. Experience 6+ years of experience in SAP integration, with at least 2+ year specifically in SAP CPI/Integration Suite.
8. Prior experience in an Application Management Services (AMS) or L2/L3 support role is a significant plus.

General Skills:

1. Problem Solving & Analysis: Exceptional analytical and troubleshooting skills to diagnose and resolve complex integration issues quickly.
2. ITSM Knowledge: Familiarity with ITIL processes, specifically Incident, Problem, and Change Management.
3. Communication: Excellent verbal and written communication skills to articulate technical issues to both technical and non-technical stakeholders.
4. Education: Bachelor's degree in Computer Science, Information Technology, or a related field.