Company Description Welcome to Samosa Singh, a thrilling start-up on a mission to revolutionize the beloved Indian snack—the samosa, along with many other Indian snacks. Our vision is to become the global leader in samosas, driven by our anthem, India's "SnacKing with Samosa Singh." We cater to a variety of regional preferences with innovative flavors and unique combinations, filling the gaps in the unorganized Indian samosa market. Located in India, Samosa Singh offers a delightful culinary journey that leaves our customers craving more. Role Description This is a full-time on-site role for a Franchise Manager located in New Delhi. The Franchise Manager will be responsible for overseeing daily franchise operations, developing strategies to increase sales, managing franchise relationships, ensuring compliance with company standards, and providing training and support to franchisees. The role also involves market analysis, business planning, and implementing marketing initiatives to drive brand growth and success. Qualifications Strong understanding of franchise operations and business management Experience in sales strategy development and market analysis Excellent communication and interpersonal skills Ability to provide training and support to franchisees Knowledge of compliance and standard operating procedures Strategic thinking and problem-solving skills Bachelor's degree in Business Administration, Management, or a related field Experience in the food and beverage industry is a plus Proficiency in English and Hindi
You will be joining the Telecalling department of Samosa Singh as an Entry-Level Telecaller in the Food/Beverages industry. Your role will be crucial in communicating with customers, sharing information about products and services, and ensuring customer satisfaction. This full-time position is based at our Bommasandra location. If you possess strong communication skills and enjoy engaging with people, we welcome you to be part of our team! Your responsibilities will include making outbound calls to potential customers to introduce our offerings, handling incoming calls professionally, understanding customer requirements, providing suitable solutions, and maintaining positive customer relationships. Additionally, you will be expected to keep accurate records of customer interactions and transactions. We are looking for individuals with excellent verbal communication skills in English and Hindi, the ability to effectively manage customer inquiries and issues, strong listening and problem-solving abilities, basic computer proficiency, and familiarity with CRM systems. Prior experience in customer service or telemarketing would be an added advantage. Join us at Samosa Singh and play a vital role in delivering exceptional customer service while promoting our products and services effectively.,