The Impact you will have in this role: Being a member of Identity and Access Management (IAM) team, you will be part of providing the analysis, guidance andcapabilities to effectively manage user access to the information assets of the firmin a way that complies with corporate security policies, satisfies regulatory compliance obligations and provides a positive end user experience. This Product Owner focuses on leading innovative identity lifecycle management initiatives, managing a team of developers and ensuring the delivery of robust Cyber and IAM solutions. The role requires advanced knowledge in programming, vendor management, strategic alignment across Cyber initiatives and a strong passion for technology. Your Primary Responsibilities: Develop and refine strategic direction for the department, ensuring alignment with DTCC's overall business objectives Manage DTCC's products across various environments, ensuring availability, scalability and stability Work in tandem with engineering teams to enhance DTCC's products and solutions, advocating for features that address evolving security needs and improve customer experience. Engage directly with customers to understand their challenges and requirements, acting as an advocate within the organization to ensure our solutions meet their needs. Assist in overseeing departmental processes to ensure operational efficiency and quality, supporting the implementation of management best practices. Participate in maintaining compliance with industry standards and security best practices and play an active role in security incident response planning and execution. Assist with budget management and resource planning for the department, supporting the management of vendor relationships and technology investments. **NOTE: The Primary Responsibilities of this role are not limited to the details above. ** Qualifications: Minimum of 8 years of related experience Bachelor's degree preferred or equivalent experience Talents Needed for Success: Minimum of 8 years of experience as a Product Owner specializing in the Identity space Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Proven ability to successfully define and deliver quality products in line with the company strategy, as well as meeting business objectives and budget targets Proven ability to manage complex projects across multiple teams providing all relevant deliverables to ensure a seamless product launch Translate product strategy and key customer and market requests into a business case with detailed product requirements Familiar with Identity protocol: OIDC, OAuth, and SAML; Step Up authentication technologies, standards, frameworks, and trends (FIDO, OAuth Step Up standard, Passwordless login; CIAM/IAM systems and their architecture Ability to motivate and inspire cross-functional teams. Experience working with senior stakeholders from Marketing, CS, Sales, BD, R&D, as well as C-suite executives.

The impact you will have in this role: The Web Security Engineering team is responsible for safeguarding critical and confidential information belonging to DTCC. Team is also responsible for following industry best practices in setting right security controls to ensure safety of information systems by providing protections from unauthorized access. What You'll Do : Production Support: Leverage strong process knowledge to manage and support production environments efficiently. Collaboration: Co-ordinate with the engineering team to participate in SSO implementations and gain necessary knowledge. Flexibility: Willing to support both production and engineering tasks as per team demand. Weekend and After-Hours Support: Participate in change implementations during weekends and provide disaster recovery support outside regular business hours. Programming & Automation: Experience in programming and automation is a plus, though not mandatory. Incident Management: Experience with incident management tools such as ServiceNow is preferred. Continuous Learning: Demonstrate a willingness to learn new technologies introduced by the team in the access management platform. Enthusiastic about learning new technologies and expanding technical expertise. Excellent collaboration and communication skills to work effectively with key stakeholders. Talents Needed for Success : Experience with Ping Access, Ping Federate, PingID suite of products. Experience in one of the IGA products SailPoint or OIM Experience in Access Management products tools such as ISAM or Access Management products Experience in SSO integration using security protocols OAuth, OIDC, SCIM, FIDO and SAML Knowledge of Incident Management Ticketing Tools. Experience with Splunk for Log Monitoring and Incident Analysis. Strong knowledge of ITIL processes.

Design and manage enterprise identity solutions using Azure AD. Implement and automate MFA, SSO, RBAC/ABAC, secure APIs, and compliance policies. Troubleshoot IAM issues and support identity lifecycle management. Required Candidate profile IAM expert with experience in Azure AD, SSO, OAuth, RBAC, and PowerShell. Strong knowledge of identity governance, automation, and authentication protocols.

Proficiency in at least 3 of the following IAM technologies o Active Directory o Identity and Access Management o Single Sign On (SSO) o Virtual Directories o PKI o Privileged Access Management o OKTA experience Mandatory Required Candidate profile *OKTA expert skills *Experience in IT regulation & compliance standards such as SOC1& 2 & ISO27001

Work directly with Atlassian customers and partners to help migrate their Atlassian products from On-prem to Cloud Jumping on to calls with customers to provide updates on migration. Engage support teams across multiple regions and/or cross functions within Atlassian like CSM , EAs, Devs for best outcomes towards the customers migration project Contribute to the creation and review of knowledge articles Participate in release readiness activities 8+ years of experience in support, software services, and/or system administration for a large end-user community 2+ years of experience working with enterprise customers in a high touch model Database skills, with the expertise to write and update SQL queries with ease Expertise to write Scripts (Python, bash/shell) Experience with SSO, SAML, LDAP, Active Directory, SSL, etc Experience with Splunk Experience with APIs and REST calls Worked with different operating systems, such as Linux, Unix, and Windows. Knowledge of networks Experience supporting Java, especially the JVM components Ability to handle problems, learn new technologies, and enthusiasm to evolve as a technical expert Experience working in an Enterprise environment or with Enterprise customers Exhibit team-oriented and the ability to work with several people and roles Experience in server-to-cloud migrations an added advantage

DC Technical Consultant: B.S. or above degree in Computer Science or related technical field. At least 3 years experience in an international Enterprise-level customer facing role, ideally in Enterprise Support or as a Technical Consultant. Excellent level of both English and German. Any level of French would be a bonus. Experience of working with Enterprise customers in both languages. Proven troubleshooting and problem-solving skills. Good knowledge of OAuth 2.0, OpenID Connect and SAML security standards with global identity providers including AADS, ADFS, GoogleID, OKTA, PING Azure platform experience with related certifications Remote software distribution technologies like SCCM/ARD etc. desirable Windows Application packaging and deployment experience desirable Windows Virtualisation technologies experience including Citrix, Windows Remote Desktop, App-V, Hyper-V VMware Horizon, Windows Virtual Desktop desirable. Basic knowledge of Python will be a bonus.Role & responsibilities

So, what’s the role all about? We are looking for a skilled and enthusiastic Software Engineer to join our R&D team. In this role, you will contribute to the design, development, and deployment of robust applications using .NET Core. You will work extensively with AWS services, CI/CD tools, and modern development practices to deliver scalable and efficient software solutions. How will you make an impact? Work with Team Lead and champion the feature development activities. Make sure best practices are followed and tech debt is avoided. Deliver high quality, sustainable, maintainable code. Mentor other junior developers as needed. Be ready to take up new challenges and learn new skills. Effectively communicate progress and challenges to the stakeholders. Have you got what it takes? 5+ years of experience. Problem-Solving: Strong analytical and problem-solving skills. Team Player: Excellent communication and collaboration abilities. Adaptability: Ability to work in a fast-paced, dynamic environment. Good knowledge of OOPS Fundamentals and programming standards. Core Technologies: Proficiency in .NET Core (6 & above) AWS Exposure: Hands-on experience with AWS You will have an advantage if you also have: Exposure to services such as AWS DynamoDB, ECR, ECS, and CloudWatch is a plus. CI/CD Tools: Working knowledge of CI/CD pipelines with tools like Jenkins and GitHub Actions. Experience on Golang is a plus. Experience using Security technologies like SAML, OAuth, Open ID connect, JWT or other IAM is good to have. Experience on Micro frontends will be a plus What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next Nicer! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6639 Reporting into: Tech Manager Role Type: Individual Contributor

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Intermediate Quest One Identity Manager Developer Role Overview: An Intermediate Quest One Identity Manager Developer is responsible for complex development and integration tasks within the One Identity Manager platform. This role focuses on custom connector development, advanced workflow configurations, and optimizing synchronization processes for large-scale identity management. Key Responsibilities: Design and implement custom workflows using Designer and Object Browser for complex provisioning tasks, including multi-level approval processes and conditional attribute assignment.Develop and maintain custom connectors for integrating with external systems (e.g., REST APIs, SOAP Web Services, SAP, HR Systems, Azure AD, Oracle), using Synchronization Editor and APIs.Write advanced SQL stored procedures, triggers, and custom queries for data reconciliation and manipulation within One Identity’s database.Configure and optimize Job Service and DBQueue to handle high-volume job processing and resolve performance bottlenecks.Develop complex VBScript and PowerShell scripts to implement business logic (e.g., dynamic role assignments, custom event handling, and email notifications).Implement and configure role mining and role lifecycle management processes, ensuring role compliance and SoD (Segregation of Duties) policy enforcement.Extend the functionality of the Web Portal by customizing the UI forms, adding new fields, and configuring specific approval workflows for access requests.Perform advanced troubleshooting using Job Queue Info, analyzing detailed logs, and debugging synchronization and provisioning failures.Implement and maintain the attestation process, ensuring compliance through periodic certification of user roles and entitlements.Lead efforts to implement custom reporting using SQL Server Reporting Services (SSRS) or One Identity Reporting Module to deliver access governance insights.Integrate One Identity Manager with cloud services (e.g., Azure AD, AWS IAM) and on-prem applications using custom-developed connectors. Technical Requirements: In-depth knowledge of Quest One Identity Manager architecture, including Application Server, Job Server, and Data Governance Edition.Advanced SQL skills for writing stored procedures, views, and triggers.Proficiency in VBScript, PowerShell, and knowledge of One Identity Manager API.Strong experience with Synchronization Editor for developing custom connectors.Deep understanding of Active Directory, LDAP, HR systems, Azure, and other integrated systems.Familiarity with SoD policies, role mining, and advanced RBAC configuration. Senior Quest One Identity Manager Developer/Manager Role Overview: A Senior Quest One Identity Manager Developer or Manager is responsible for the overall architecture, design, and delivery of large-scale IAM solutions using One Identity Manager. They lead the design of custom connectors, workflows, role management, and compliance processes, ensuring scalability, performance, and security. Key Responsibilities: Architect and design scalable IAM solutions using Quest One Identity Manager to handle complex identity lifecycle management processes, including HR-driven provisioning, custom entitlements, and federated identity models.Lead the design and development of custom connectors for integration with on-prem and cloud-based applications, using RESTful APIs, SOAP Web Services, and JSON/XML data handling.Implement complex provisioning workflows with multi-step approval processes, dynamic decision-making logic, and condition-based role assignments using One Identity Manager’s Workflow Engine and Object Layer (DalScript).Optimize Job Service and DBQueue configurations to ensure high availability and load balancing in large-scale deployments.Develop custom One Identity Manager Modules, extending the base platform by adding functionality using C# or One Identity Manager Framework (Dialog scripts and custom assemblies).Implement advanced Segregation of Duties (SoD) enforcement mechanisms, including cross-system policy validation, and ensure attestation processes are automated and integrated into the identity governance framework.Lead the configuration and customization of One Identity Manager Web Portal, including designing custom forms, access request pages, and integrating third-party authentication mechanisms (e.g., SAML, OAuth).Develop and implement automated compliance reporting and auditing processes, ensuring all identity governance data is readily available for audits and access certifications.Manage system upgrades, migration of connectors, and perform disaster recovery planning for One Identity Manager infrastructure.Lead the development team, mentor junior developers, and drive best practices in scripting, connector development, workflow design, and system performance tuning.Collaborate with security architects, auditors, and business stakeholders to ensure One Identity Manager meets all security, compliance, and business process requirements. Technical Requirements: Deep understanding of Quest One Identity Manager architecture, including One Identity Manager API, Job Server, Synchronization Engine, and Data Governance Edition.Expertise in SQL Server, with experience in writing complex SQL stored procedures, functions, and views.Advanced scripting skills in VBScript, PowerShell, and C#, with knowledge of building custom connectors and developing modules.Experience in integrating One Identity Manager with cloud platforms (e.g., Azure, AWS), and enterprise applications (e.g., SAP, Oracle, Workday).Knowledge of Role-Based Access Control (RBAC), SoD, and attestation processes.Strong experience with API integration and data synchronization. Experience leading IAM projects and development teams. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Intermediate Quest One Identity Manager Developer Role Overview: An Intermediate Quest One Identity Manager Developer is responsible for complex development and integration tasks within the One Identity Manager platform. This role focuses on custom connector development, advanced workflow configurations, and optimizing synchronization processes for large-scale identity management. Key Responsibilities: Design and implement custom workflows using Designer and Object Browser for complex provisioning tasks, including multi-level approval processes and conditional attribute assignment.Develop and maintain custom connectors for integrating with external systems (e.g., REST APIs, SOAP Web Services, SAP, HR Systems, Azure AD, Oracle), using Synchronization Editor and APIs.Write advanced SQL stored procedures, triggers, and custom queries for data reconciliation and manipulation within One Identity’s database.Configure and optimize Job Service and DBQueue to handle high-volume job processing and resolve performance bottlenecks.Develop complex VBScript and PowerShell scripts to implement business logic (e.g., dynamic role assignments, custom event handling, and email notifications).Implement and configure role mining and role lifecycle management processes, ensuring role compliance and SoD (Segregation of Duties) policy enforcement.Extend the functionality of the Web Portal by customizing the UI forms, adding new fields, and configuring specific approval workflows for access requests.Perform advanced troubleshooting using Job Queue Info, analyzing detailed logs, and debugging synchronization and provisioning failures.Implement and maintain the attestation process, ensuring compliance through periodic certification of user roles and entitlements.Lead efforts to implement custom reporting using SQL Server Reporting Services (SSRS) or One Identity Reporting Module to deliver access governance insights.Integrate One Identity Manager with cloud services (e.g., Azure AD, AWS IAM) and on-prem applications using custom-developed connectors. Technical Requirements: In-depth knowledge of Quest One Identity Manager architecture, including Application Server, Job Server, and Data Governance Edition.Advanced SQL skills for writing stored procedures, views, and triggers.Proficiency in VBScript, PowerShell, and knowledge of One Identity Manager API.Strong experience with Synchronization Editor for developing custom connectors.Deep understanding of Active Directory, LDAP, HR systems, Azure, and other integrated systems.Familiarity with SoD policies, role mining, and advanced RBAC configuration. Senior Quest One Identity Manager Developer/Manager Role Overview: A Senior Quest One Identity Manager Developer or Manager is responsible for the overall architecture, design, and delivery of large-scale IAM solutions using One Identity Manager. They lead the design of custom connectors, workflows, role management, and compliance processes, ensuring scalability, performance, and security. Key Responsibilities: Architect and design scalable IAM solutions using Quest One Identity Manager to handle complex identity lifecycle management processes, including HR-driven provisioning, custom entitlements, and federated identity models.Lead the design and development of custom connectors for integration with on-prem and cloud-based applications, using RESTful APIs, SOAP Web Services, and JSON/XML data handling.Implement complex provisioning workflows with multi-step approval processes, dynamic decision-making logic, and condition-based role assignments using One Identity Manager’s Workflow Engine and Object Layer (DalScript).Optimize Job Service and DBQueue configurations to ensure high availability and load balancing in large-scale deployments.Develop custom One Identity Manager Modules, extending the base platform by adding functionality using C# or One Identity Manager Framework (Dialog scripts and custom assemblies).Implement advanced Segregation of Duties (SoD) enforcement mechanisms, including cross-system policy validation, and ensure attestation processes are automated and integrated into the identity governance framework.Lead the configuration and customization of One Identity Manager Web Portal, including designing custom forms, access request pages, and integrating third-party authentication mechanisms (e.g., SAML, OAuth).Develop and implement automated compliance reporting and auditing processes, ensuring all identity governance data is readily available for audits and access certifications.Manage system upgrades, migration of connectors, and perform disaster recovery planning for One Identity Manager infrastructure.Lead the development team, mentor junior developers, and drive best practices in scripting, connector development, workflow design, and system performance tuning.Collaborate with security architects, auditors, and business stakeholders to ensure One Identity Manager meets all security, compliance, and business process requirements. Technical Requirements: Deep understanding of Quest One Identity Manager architecture, including One Identity Manager API, Job Server, Synchronization Engine, and Data Governance Edition.Expertise in SQL Server, with experience in writing complex SQL stored procedures, functions, and views.Advanced scripting skills in VBScript, PowerShell, and C#, with knowledge of building custom connectors and developing modules.Experience in integrating One Identity Manager with cloud platforms (e.g., Azure, AWS), and enterprise applications (e.g., SAP, Oracle, Workday).Knowledge of Role-Based Access Control (RBAC), SoD, and attestation processes.Strong experience with API integration and data synchronization. Experience leading IAM projects and development teams. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

JOB DESCRIPTION As a member of the Customer Success Services (CSS) organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves managing and supporting customer environments in the Oracle Cloud Infrastructure (OCI) and provide expert assistance to ensure the optimal performance, availability, and security of customer cloud environments. Your responsibilities include resolving technical issues, performing system monitoring, and collaborating with internal teams to implement best practices. You will also engage with customers to understand their needs, provide training, and deliver exceptional customer service. This position requires strong problem-solving skills, technical proficiency in OCI, and a commitment to enhancing customer satisfaction. As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Responsibilities Manage and support customer environments in OCI cloud. Designing a well architected cloud deployment design in OCI adhering to the best practices principles and guidelines. Applying automated configuration management & infrastructure provisioning. Communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technical problems identified in Oracle Cloud products. Manage customer’s escalations/expectations and ensure timely delivery of high-quality resolution on technical issue focusing on root cause analysis and prevention. Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments. The prospective candidate should draw upon all resources at Oracle, to advise and consult on the use of Oracle products to avoid such problems in the future. Educate and walk the customer through the problem-solving process. Adopt Oracle diagnostic methodology & procedures when handling and documenting technical issues that comply with Support processes, policies & SLAs. Collaborate on cross-team and cross-product technical issues by working with resources from other groups (e.g. Product support, Product development etc). Research and study product features and keep abreast of new releases and functionalities or related technologies to maintain product expertise. Requirements 3+ years of relevant Cloud (preferably OCI) experience and Ability to communicate effectively. 10+ Years of overall experience on Any domain preferably Database or system administration. Experience on Cloud Database Services - preferably OCI VMDB, EXACC,EXACS,ADB,ADW,MYSQL and NOSQL DB Knowledge on HA and DR Solutions for PAAS services like Exadata, Autonomous Databases (ATP, ADW), RAC & Dataguard. Proven experience in implementing, monitoring, and maintaining Cloud (AWS or AZURE or OCI) solutions Like. Cloud Compute - Creation and maintenance of instances, scaling, OS Management Services. Cloud IAM and IDCS - AuthN, AuthZ, federation using SAML & Identity cloud service, Create/Manage Compartments, User Groups, Policies, dynamic user groups. Cloud Networking - VCN, Subnets, Gateways (IG, NAT, DRG, Service, Local Peering), Security Lists, Route tables, Network Security Group, VPN tunnels, Fast Connect. Cloud storage - Storage best practices, storage performance metrics, Object Storage, Block Volume, File Storage, Storage Migration services. Cloud Security - Cloud guard Assessments, Configuration of Vault and Bastion. Export & importing of SSL Certificate and updating of SSH Public/Private Keys Knowledge on Observability and Management - Monitoring, Logging and Basic concepts of Logging Analytics. IaaC tools like ansible, terraform etc. Troubleshooting on URLs connection issues on OAC,SOA, JCS, WebLogic. Experience in handling performance management and Cost optimization. In-depth understanding of Advanced Architectures (Multi-Node, Data Guard, RAC, ASM) Should be able to understand Business requirements and map them to proposed solutions/enhancements Ability to drive performance issues and complex architecture issues. knowledge on OIC management of Oracle integrations Multi cloud exposure is a plus AWS,AZURE,GCP Certifications: OCI Architect Associate, OCI Architect/Operational professional Certification (preferred), or AWS Profession Architect or Azure Cloud Architect Career Level - IC4 RESPONSIBILITIES As a member of the Customer Success Services (CSS) organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves managing and supporting customer environments in the Oracle Cloud Infrastructure (OCI) and provide expert assistance to ensure the optimal performance, availability, and security of customer cloud environments. Your responsibilities include resolving technical issues, performing system monitoring, and collaborating with internal teams to implement best practices. You will also engage with customers to understand their needs, provide training, and deliver exceptional customer service. This position requires strong problem-solving skills, technical proficiency in OCI, and a commitment to enhancing customer satisfaction. As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Requirements 3+ years of relevant Cloud (preferably OCI) experience and Ability to communicate effectively. 10+ Years of overall experience on Any domain preferably Database or system administration. Experience on Cloud Database Services - preferably OCI VMDB, EXACC,EXACS,ADB,ADW,MYSQL and NOSQL DB Knowledge on HA and DR Solutions for PAAS services like Exadata, Autonomous Databases (ATP, ADW), RAC & Dataguard. Proven experience in implementing, monitoring, and maintaining Cloud (AWS or AZURE or OCI) solutions Like. Cloud Compute - Creation and maintenance of instances, scaling, OS Management Services. Cloud IAM and IDCS - AuthN, AuthZ, federation using SAML & Identity cloud service, Create/Manage Compartments, User Groups, Policies, dynamic user groups. Cloud Networking - VCN, Subnets, Gateways (IG, NAT, DRG, Service, Local Peering), Security Lists, Route tables, Network Security Group, VPN tunnels, Fast Connect. Cloud storage - Storage best practices, storage performance metrics, Object Storage, Block Volume, File Storage, Storage Migration services. Cloud Security - Cloud guard Assessments, Configuration of Vault and Bastion. Export & importing of SSL Certificate and updating of SSH Public/Private Keys Knowledge on Observability and Management - Monitoring, Logging and Basic concepts of Logging Analytics. IaaC tools like ansible, terraform etc. Troubleshooting on URLs connection issues on OAC,SOA, JCS, WebLogic. Experience in handling performance management and Cost optimization. In-depth understanding of Advanced Architectures (Multi-Node, Data Guard, RAC, ASM) Should be able to understand Business requirements and map them to proposed solutions/enhancements Ability to drive performance issues and complex architecture issues. knowledge on OIC management of Oracle integrations Multi cloud exposure is a plus AWS,AZURE,GCP Certifications: OCI Architect Associate, OCI Architect/Operational professional Certification (preferred), or AWS Profession Architect or Azure Cloud Architect QUALIFICATIONS Career Level - IC4 ABOUT US As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Job Description As a member of the Customer Success Services (CSS) organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves managing and supporting customer environments in the Oracle Cloud Infrastructure (OCI) and provide expert assistance to ensure the optimal performance, availability, and security of customer cloud environments. Your responsibilities include resolving technical issues, performing system monitoring, and collaborating with internal teams to implement standard methodologies. You will also engage with customers to understand their needs, provide training, and deliver exceptional customer service. This position requires strong problem-solving skills, technical proficiency in OCI, and a commitment to enhancing customer satisfaction. As a main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and increased issues. Responsibilities: Career Level - IC3 Responsibilities Manage and support customer environments in OCI cloud. Designing a well architected cloud deployment design in OCI adhering to the standard processes principles and guidelines. Applying automated configuration management & infrastructure provisioning. Communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technical problems identified in Oracle Cloud products. Manage customer’s issues/expectations and ensure timely delivery of high-quality resolution on technical issue focusing on root cause analysis and prevention. Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments. The prospective candidate should draw upon all resources at Oracle, to advise and consult on the use of Oracle products to avoid such problems in the future. Educate and walk the customer through the problem-solving process. Adopt Oracle diagnostic methodology & procedures when handling and documenting technical issues that stay in sync with Support processes, policies & SLAs. Collaborate on cross-team and cross-product technical issues by working with resources from other groups (e.g. Product support, Product development etc). Research and study product features and keep abreast of new releases and functionalities or related technologies to maintain product expertise. Requirements 3+ years of relevant Cloud (preferably OCI) experience and Ability to communicate effectively. 6+ Years of overall experience on Any domain preferably Database or system administration. Experience on Cloud Database Services - preferably OCI VMDB, EXACC,EXACS,ADB,ADW,MYSQL and NOSQL DB Knowledge on HA and DR Solutions for PAAS services like Exadata, Autonomous Databases (ATP, ADW), RAC & Dataguard. Proven experience in implementing, monitoring, and maintaining Cloud (AWS or AZURE or OCI) solutions Like. Cloud Compute - Creation and maintenance of instances, scaling, OS Management Services. Cloud IAM and IDCS - AuthN, AuthZ, federation using SAML & Identity cloud service, Create/Manage Compartments, User Groups, Policies, dynamic user groups. Cloud Networking - VCN, Subnets, Gateways (IG, NAT, DRG, Service, Local Peering), Security Lists, Route tables, Network Security Group, VPN tunnels, Fast Connect. Cloud storage - Storage standard processes, storage performance metrics, Object Storage, Block Volume, File Storage, Storage Migration services. Cloud Security - Cloud guard Assessments, Configuration of Vault and Bastion. Export & importing of SSL Certificate and updating of SSH Public/Private Keys Knowledge on Observability and Management - Monitoring, Logging and Basic concepts of Logging Analytics. IaaC tools like ansible, terraform etc. Fix on URLs connection issues on OAC,SOA, JCS, WebLogic. Experience in handling performance management and Cost optimization. In-depth understanding of Advanced Architectures (Multi-Node, Data Guard, RAC, ASM) Should be able to understand Business requirements and map them to proposed solutions/enhancements Ability to drive performance issues and complex architecture issues. knowledge on OIC management of Oracle integrations Multi cloud exposure is a plus AWS,AZURE,GCP Certifications: OCI Architect Associate, OCI Architect/Operational professional Certification (preferred), or AWS Profession Architect or Azure Cloud Architect Diversity and Inclusion: An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity toflourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almostevery industry.In order to nurture the talent that makes this happen, we are committed to an inclusive culture thatcelebrates and values diverse insights and perspectives, a workforce that inspires thought leadershipand innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity,consistency, and affordability. The overall package includes certain core elements such as Medical, LifeInsurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.At Oracle, we believe that innovation starts with diversity and inclusion and to create the future weneed talent from various backgrounds, perspectives, and abilities. We ensure that individuals withdisabilities are provided reasonable accommodation to successfully participate in the job application,interview process, and in potential roles. to perform crucial job functions Qualifications Career Level - IC3 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.