Software Program Analyst - Salesforce Amgen

1.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

In this vital role at Amgen, you will be responsible for supporting, monitoring, maintaining, and enhancing software applications and solutions that meet business needs, ensuring the availability and performance of critical systems and applications. Your primary focus will involve working closely with the product team, the Salesforce Platform team, and other engineers to create high-quality, scalable software solutions, automate operations, monitor system health, and respond to incidents to minimize downtime. Your responsibilities will include supporting, monitoring, maintaining, and enhancing existing business solutions using Salesforce, implementing automation solutions using Flow Builder, Apex triggers, and Workflow Rules, managing Salesforce security models, deploying code from sandbox environments to production, staying updated with the latest trends, collaborating with product and business teams, designing and implementing applications and modules, analyzing functional and technical requirements, developing and executing tests, identifying and resolving software bugs, maintaining detailed documentation, customizing modules to meet specific business requirements, integrating with other systems and platforms, and providing ongoing support and maintenance for applications. To qualify for this role, you should have a Master's degree with 1 to 3 years of Computer Science, IT, or related field experience, a Bachelor's degree with 3 to 5 years of experience, or a Diploma with 7 to 9 years of experience. Preferred qualifications include strong knowledge of information systems and network technologies, hands-on experience developing SFDC applications, integrating Salesforce.com with other applications, maintaining SaaS and COTS solutions, understanding Agile and Scrum methodologies, and working in a DevOps environment. Additionally, good-to-have skills include experience in Mulesoft or cloud technologies, Veeva MedComms, Komodo Publication Planning, and Copado DevOps. Professional certifications such as SAFe for Teams, Salesforce Administrator, Salesforce Advanced Administrator, and Platform App Builder are preferred. Soft skills required for this role include excellent analytical and troubleshooting skills, strong communication skills, ability to work effectively with global teams, initiative and self-motivation, multitasking abilities, and a team-oriented focus. This position will require you to work the second shift, including evening shifts based on business requirements. Amgen offers competitive benefits, comprehensive Total Rewards Plans, and a supportive culture for your professional and personal growth. Join us at Amgen and make a lasting impact with our team. Apply now at careers.amgen.com.,

Posted 5 days ago

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Marketing Administration Manager Black Box

4.0 - 8.0 years

0 Lacs

navi mumbai, maharashtra

On-site

The Manager of Sales Systems Administration is responsible for the management and execution of software systems, including Salesforce.com. In this role, you will work closely with the company's sales and marketing teams, as well as the leadership team, to provide real-time data, reporting, decision-making support, process improvement, and training. Your primary focus will be on maintaining high data quality in each system and ensuring continuous improvement of each application. Your responsibilities will include enabling sales leaders and front-line sales executives to leverage the Black Box CRM system effectively. This will involve educating and onboarding new and current users, developing reports and dashboards for business management, creating new processes to align with business needs, and identifying new apps to enhance the efficiency of the sales team. Given the complexity of Black Box's industry and business, your role will be crucial to the success of the sales, engineering, operations, and marketing teams. Your main objective will be to manage the systems that support the sales team to optimize their use and fully enable the company's sales activities. This will involve training users, generating monthly reports, maintaining data integrity, prioritizing and executing business requirements, and collaborating with the IT team to ensure seamless integration with other sales, marketing, and finance automation applications. You will also be responsible for maintaining the quality, completeness, and value of data in the systems, including data from MDM, third-party sources, and user inputs. Additionally, you will need to manage multiple initiatives simultaneously, interact with senior leadership, oversee external vendors, and supervise direct reports. Key responsibilities include: - Managing and executing the company's CRM strategy - Designing, developing, and configuring customized solutions using Salesforce.com - Creating and maintaining fields, views, reports, dashboards, and other Salesforce.com objects - Supporting sales/revenue goals with programs, analysis, and reports - Ensuring CRM data quality and user adoption - Maintaining integrations with internal and third-party systems - Educating and supporting users through various channels - Collaborating with departments to translate business requirements into Salesforce.com features - Ensuring data integrity through governance and maintenance tasks - Staying updated with Salesforce.com updates, new technologies, and industry best practices Requirements: - 4-8 years of experience as a Salesforce Systems Administrator - Bachelor's degree in a related field preferred - Salesforce.com Administrator certification required - Experience in report-building and presentation development - Intermediate level experience with Microsoft Office applications - Strong analytical, conceptual, and problem-solving abilities - Excellent communication skills and attention to detail - Business acumen in sales, marketing, and marketing automation systems - Self-initiative and ability to support recommendations with sound thinking - Track record of meeting/exceeding goals - Ability to communicate and present effectively to all levels of the organization In summary, as the Manager of Sales Systems Administration, you will play a critical role in optimizing and enhancing the company's sales systems to drive business success and efficiency.,

Posted 2 weeks ago

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