Overview The Tech Strategy & Enterprise Solutions Consumer Capability at PepsiCo drives personalization at scale by leveraging best-in-class technology stack. The team elevates consumer engagement through Salesforce Marketing Cloud, Data Cloud, MCP, and Service Cloud, enabling targeted campaigns and loyalty initiatives. Responsibilities Collaborate with cross-functional teams, including Business Analysts, Product Owners, and IT teams, to deeply understand Salesforce functionalities, assess risks, and develop robust solutions aligned with business requirements. Govern and maintain compliance with standards, including ISO and CMMI, to ensure alignment with organizational goals. Document solutions with a meticulous and detail-oriented approach, clearly articulating the how and why to build a comprehensive and accessible knowledge base. Act as the SPOC for Salesforce-related queries, ensuring timely and effective resolution. Manage user accounts, security settings, and data tasks such as imports, exports, and cleansing. Customize and maintain Salesforce objects, workflows, dashboards, and reports while ensuring usability and scalability. Monitor system performance, troubleshoot issues, and integrate Salesforce with third-party tools. Qualifications Mandatory Technical Skills Expertise in Salesforce administration, including custom objects, sharing settings, profiles, role hierarchies, Salesforce Shield, and GDPR compliance for secure system management. Proficiency in understanding the Salesforce Data Cloud elated metadata and working Proficiency in Salesforce reporting, analytics, and data visualization tools for decision-making. Familiarity with risk assessment frameworks for system development. Salesforce DataCloud Consultant (required) Salesforce Administrator Certification (required); Advanced certifications like Salesforce Advanced Administrator and Platform App Builder are preferred.Mandatory Non-Technical Skills A keen eye for detail and a proactive approach to identifying issues and inefficiencies. Strong problem-solving skills with the ability to develop and implement long-term solutions. A governance-focused mindset with a commitment to maintaining high operational standards. Effective communication and interpersonal skills to act as a trusted SPOC for stakeholders.
