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Incident / RCA - Support (L3) Agent Valtech

4.0 - 6.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

We are looking for profiles with 4 years of eCommerce L3 support experience to handle the day-to-day support activities (Ticket management, Problem Management, RCA, War rooms, conduct training and documentation for L2 team) What You Do 4+ years of experience in support activities on handling the L3 incidents. Solid understanding and hands-on experience on Salesforce (SFB2C, SFRA). Strong knowledge and experience on Business Manager (BM) features and modules. Knowledge on APIs (Mulesoft preferably). Expertise on analyzing System logs, server logs and application logs. Experience with support tools (Service Now, Dynatrace, Grafana, Open Search, Kibana, Jira, Confluence). Knowledge on cloud pla...

Posted 2 months ago

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