Get to know Okta Okta is The Worlds Identity Company We free everyone to safely use any technology?anywhere, on any device or app Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth At Okta, we celebrate a variety of perspectives and experiences We are not looking for someone who checks every single box were looking for lifelong learners and people who can make us better with their unique experiences Join our team! Were building a world where Identity belongs to you Senior Data Quality Analyst Location: [Bengaluru] Summary Detail-oriented and results-driven Data Quality Lead with an extensive background in managing a team while improving data accuracy, completeness, and consistency in our CRM (Salesforce) Adept at identifying data quality issues, developing processes to clean and maintain data, and providing actionable insights to enhance the overall customer data management strategy Proficient in data governance, data profiling, and leveraging tools to ensure optimal data integrity for business operations Responsibilities Team Leadership: Overseeing a local regional team, ensuring processes are followed, being the first point of contact Data Enrichment: Regularly audit and clean account data and hierarchies within Salesforce to ensure its accuracy, completeness, and relevance Data Quality Monitoring: Deduplication, and reporting Data Governance: Ensure data management practices align with internal policies, compliance requirements, and industry best practices Process Improvement: Identify and raise data quality issues regarding processes and procedures Collaboration: Work cross-functionally with sales, marketing, and regional teams, seeing to resolution Reporting: Create and modify reports to suit personal and field needs Ticketing Systems & Support: Provide guidance to end-users with data entry, account creation, and general requests Qualifications Degree: Bachelors at minimum with 5+ yrs of experience Data Manipulation: Knowledge of ETL (Extract, Transform, Load) tools and methodologies Familiarity with Data Obligations (Company & Legal level): Understanding of GDPR, Office of Foreign Asset Controls (OFAC) Experience Team management, ensuring SLAs are met, and all requests are met to resolution Worked on data quality improvement initiatives for Salesforce, improving data accuracy Conducted regular data audits to identify duplicates, missing information, and other discrepancies, implementing corrective actions Created reports in Salesforce to flag potential data issues in real-time You are use to: Taking point and delegating tasks, divided amongst team Managing large datasets to prepare for analytics & upload Working with cross-functional teams to implement or transform data to increase system integrity Developing dashboards and reports to track key data quality metrics which can be actioned on Running regular data audits to identify duplicates, missing information, and other discrepancies, implementing corrective actions Consistently adheres to company policies and maintains a high standard of professionalism, both written and verbal Ability to multitask between ad-hoc requests and daily commitments You are known for: Attention to Detail: Exceptional focus on data accuracy and the ability to spot discrepancies or inconsistencies Problem-Solving Skills: Creative and proactive in developing solutions to data-related problems and improving data quality processes Process Documentation: Ability to document processes, guidelines, and best practices for maintaining data integrity Technical Skills CRM System: Salesforce Data Manipulation: Advanced Excel / Gsheet Data Querying: Salesforce Reporting Data Quality Tools: DemandTools, Dataloader, SalesforceInspector Data Enrichment Tools: Dun & Bradstreet, HG Insights, Zoominfo, 6sense Preferred Skills: Optional Data Visualization: Tableau, Anaplan Data Querying: SQL / SOQL Certifications (Optional) Salesforce Certified Administrator or Salesforce Certified Data Architect What you can look forward to as an Full-Time Okta employee! Amazing Benefits Making Social Impact Fostering Diversity, Equity, Inclusion and Belonging at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live Find your place at Okta today! https://www okta com/company/careers/ Okta is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws If reasonable accommodation is needed to participate in the job application, interview process, or onboarding please use this Form to request an accommodation Okta is committed to complying with applicable data privacy and security laws and regulations For more information, please see our Privacy Policy at https://www okta com/privacy-policy/
