Salesforce Platform Specialist

Role Overview: Join TeamViewer, the leader in remote connectivity software, and be part of a diverse team of over 1,500 employees across different continents, cultures, and disciplines. Embrace cutting-edge technologies like Augmented Reality and Artificial Intelligence to drive innovation and shape the future of digitalization. With inclusive values, TeamViewer fosters a dynamic work environment where new ideas thrive. Key Responsibilities: - Platform Operations & Administration: - Support and guide the initial platform setup and implementation project from an IT perspective. - Configure and maintain Salesforce objects, flows, permissions, and security settings. - Oversee user access, security model (IAM), data privacy compliance (GDPR), and license usage. - Establish internal platform standards and contribute to documentation (in Confluence). - Evaluate AppExchange apps and mobile enablement for future use. - Manage environment strategy, metadata structure, and platform limits. - Monitor and optimize license usage based on Salesforce licensing models and business needs. - Release Management & Deployment: - Actively support the rollout and technical delivery of the Salesforce implementation. - Set up and manage CI/CD workflows using SFDX and Azure DevOps Integration & Architecture. - Coordinate sandbox strategies and promote release readiness and deployment quality. - Track metadata and configuration changes and ensure smooth go-lives. - Ensure consistency and quality across development and production environments. - Collaborate with architecture and integration teams on connecting Salesforce to Magento (eCommerce) and D365 FO (ERP). - Collaborate on scalable, modular platform design and ensure alignment with enterprise architecture (best practices). - Support API-based integrations (Salesforce APIs, REST/SOAP, middleware, Azure Integration Services). - Governance & Documentation: - Define internal standards, naming conventions, and configuration rules. - Ensure all implementation work is properly documented and transitioned internally. - Serve as internal technical representative in collaboration with external delivery partners. - Collaboration & Tools: - Work closely with external Salesforce implementation teams and internal business/IT stakeholders. - Use Azure DevOps for backlog, releases, and issue tracking. - Collaborate via Confluence and Microsoft Office tools (Excel, Outlook, PowerPoint, Word) for alignment and reporting. Qualifications Required: - Professional Experience: - 3+ years in Salesforce-related roles (Admin, Platform Engineer, Technical Consultant). - Hands-on experience with platform operations and release management in Salesforce. - Exposure to integrated system environments (CRM, ERP, E-Commerce) ( ideally Salesforce + Magento + D365 FO). - Experience managing Salesforce licenses and understanding licensing models (e.g., Sales Cloud, Revenue Cloud, CPQ). - Technical Skills: - Strong knowledge of Salesforce Sales Cloud and CPQ. - Proficient in SFDX, Git, CI/CD tools and Salesforce metadata management. - Experience with DevOps Tools (e.g. Azure DevOps) for issue tracking, pipelines, and backlog management. - Solid understanding of API integrations and middleware, ideally including Azure Integration Services. - Familiar with metadata management, sandbox strategies, and data flow design. - Experience with IAM, security standards, and platform compliance. - Comfortable using Confluence for technical documentation and collaboration. - Excellent proficiency in Microsoft Office, especially Excel, Outlook, PowerPoint, and Word (essential).,