633 Salesforce Platform Jobs - Page 17

job requisition idR007553 AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy, infrastructure, chemicals and minerals safely, efficiently and more sustainably. Were the first software business in the world to have our sustainability targets validated by the SBTi, and weve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. Weve also recently been named as one of the worlds most innovative companies. If youre a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at . For more information about our privacy policy and how to manage cookies, visit our . Role IT Technical Specialist Job Experience Salesforce Developer Experience Level5 -10 years Job LocationHyderabad, India Hybrid( 60% office, 40% remote) Employment TypeFull time (Regular) Job level D Benefits Competitive salary; high quality healthcare for employee, dependents and parents; annual healthcare assessments; employee provident fund; life and accident insurance; childcare reimbursements for working mothers; 3 days paid volunteering; optional meal cards. AVEVA is an Equal Opportunity Employer, and we take immense pride in the diversity of our people. Potential is as important as experience, and the perfect candidate doesnt exist, so dont be deterred if you dont meet every requirement we want to hear from you! The Job Join our team and take your Salesforce development career to the next level! Apply now to be part of our innovative and dynamic organization. Key Responsibilities Lead the design and development of complex Salesforce solutions, including customizations, integrations, and enhancements. Collaborate with business stakeholders to gather and analyze requirements and translate them into technical solutions. Architect scalable and robust Salesforce solutions that align with best practices and industry standards. Mentor and provide guidance to junior developers, sharing your expertise and knowledge of the Salesforce platform. Develop and maintain Apex code, Visualforce pages, Lightning components, and other custom solutions. Implement and customize Salesforce features, such as objects, fields, workflows, validation rules, and process automation. Conduct code reviews and ensure adherence to coding standards and best practices. Perform unit testing, debugging, and troubleshooting to ensure the quality and stability of Salesforce applications. Manage deployments and release management processes in Salesforce environments. Provide technical leadership and support for ongoing maintenance and administration of Salesforce orgs. Stay up to date on Salesforce updates, new features, and emerging technologies, and evaluate their impact on our Salesforce ecosystem. Collaborate with cross-functional teams to drive continuous improvement and innovation in Salesforce solutions. Knowledge, Skills & Experience Required Bachelors degree in computer science, Information Technology, or a related field. Minimum of 5 years of hands-on experience with the Salesforce platform, including configuration, customization, and development. Salesforce Certified Platform Developer II certification is required . Strong proficiency in Apex, Visualforce, Lightning Web Components, SOQL, SOSL, and Salesforce APIs . Experience with Salesforce integration technologies, such as REST/SOAP APIs, Platform Events, and Salesforce Connect. In-depth understanding of Salesforce data model, security model, and sharing settings. Experience with Salesforce development tools, including Salesforce DX, Git, Copado and CI/CD pipelines. Proven track record of delivering complex Salesforce projects on time and within budget. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. Desirable skills Experience with Agile/Scrum methodologies is a plus. Experience with lead-to-cash domain knowledge is a plus. Experience with DocuSign CLM, Zuora and MuleSoft is a plus. IT DD team @ Aveva As part of the strategic IT program , Digital Delivery team has been established around 10 years ago to streamline Avevas Business Systems and upgrade to the latest forefront digital app lications such as Salesforce, Oracle ERP and MS apps and many more tools and apps. AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

Job Type : Contract (6 Months) Work Hours : 1 PM to 10 PM IST Job Description : We are hiring Integration Developers (SAP CPI and Mulesoft) for a 6-month remote contract position. This role demands strong Salesforce integration experience and expertise in modern integration tools and methodologies. Key Responsibilities : - 5+ years of Salesforce platform experience with deep hands-on expertise across Sales Cloud, Experience Cloud, and Partner Relationship Management (PRM) - Strong command over Apex, Lightning Web Components (LWC), and Salesforce DX - Design and implement scalable integration solutions across enterprise platforms - Provide technical architecture support in agile environments - Lead distributed technical teams and ensure delivery of high-quality integration solutions - Develop and maintain detailed design and QA alignment documentation Preferred Skills : - Experience with integration patterns, performance tuning, and data modeling - Exposure to DevOps tools like Git, Copado, Gearset is a plus - Salesforce Architect certifications (Application Architect, System Architect, or Technical Architect) - Hands-on experience with Salesforce-to-SAP or similar complex integrations

Job Type : Contract (6 Months) Work Hours : 1 PM to 10 PM IST Job Description : We are hiring Integration Developers (SAP CPI and Mulesoft) for a 6-month remote contract position. This role demands strong Salesforce integration experience and expertise in modern integration tools and methodologies. Key Responsibilities : - 5+ years of Salesforce platform experience with deep hands-on expertise across Sales Cloud, Experience Cloud, and Partner Relationship Management (PRM) - Strong command over Apex, Lightning Web Components (LWC), and Salesforce DX - Design and implement scalable integration solutions across enterprise platforms - Provide technical architecture support in agile environments - Lead distributed technical teams and ensure delivery of high-quality integration solutions - Develop and maintain detailed design and QA alignment documentation Preferred Skills : - Experience with integration patterns, performance tuning, and data modeling - Exposure to DevOps tools like Git, Copado, Gearset is a plus - Salesforce Architect certifications (Application Architect, System Architect, or Technical Architect) - Hands-on experience with Salesforce-to-SAP or similar complex integrations

Job Type : Contract (6 Months) Work Hours : 1 PM to 10 PM IST Job Description : We are hiring Integration Developers (SAP CPI and Mulesoft) for a 6-month remote contract position. This role demands strong Salesforce integration experience and expertise in modern integration tools and methodologies. Key Responsibilities : - 5+ years of Salesforce platform experience with deep hands-on expertise across Sales Cloud, Experience Cloud, and Partner Relationship Management (PRM) - Strong command over Apex, Lightning Web Components (LWC), and Salesforce DX - Design and implement scalable integration solutions across enterprise platforms - Provide technical architecture support in agile environments - Lead distributed technical teams and ensure delivery of high-quality integration solutions - Develop and maintain detailed design and QA alignment documentation Preferred Skills : - Experience with integration patterns, performance tuning, and data modeling - Exposure to DevOps tools like Git, Copado, Gearset is a plus - Salesforce Architect certifications (Application Architect, System Architect, or Technical Architect) - Hands-on experience with Salesforce-to-SAP or similar complex integrations

Job Type : Contract (6 Months) Work Hours : 1 PM to 10 PM IST Job Description : We are hiring Integration Developers (SAP CPI and Mulesoft) for a 6-month remote contract position. This role demands strong Salesforce integration experience and expertise in modern integration tools and methodologies. Key Responsibilities : - 5+ years of Salesforce platform experience with deep hands-on expertise across Sales Cloud, Experience Cloud, and Partner Relationship Management (PRM) - Strong command over Apex, Lightning Web Components (LWC), and Salesforce DX - Design and implement scalable integration solutions across enterprise platforms - Provide technical architecture support in agile environments - Lead distributed technical teams and ensure delivery of high-quality integration solutions - Develop and maintain detailed design and QA alignment documentation Preferred Skills : - Experience with integration patterns, performance tuning, and data modeling - Exposure to DevOps tools like Git, Copado, Gearset is a plus - Salesforce Architect certifications (Application Architect, System Architect, or Technical Architect) - Hands-on experience with Salesforce-to-SAP or similar complex integrations

Company Name : Stanra Tech Solutions Location : Remote (Work From Home) Job Type : Contract (6 Months) Work Hours : 1 PM to 10 PM IST Experience : 5+ Years No. Of Positions - 4 Job Description : We are hiring Integration Developers (SAP CPI and Mulesoft) for a 6-month remote contract position. This role demands strong Salesforce integration experience and expertise in modern integration tools and methodologies. Key Responsibilities : - 5+ years of Salesforce platform experience with deep hands-on expertise across Sales Cloud, Experience Cloud, and Partner Relationship Management (PRM) - Strong command over Apex, Lightning Web Components (LWC), and Salesforce DX - Design and implement scalable integration solutions across enterprise platforms - Provide technical architecture support in agile environments - Lead distributed technical teams and ensure delivery of high-quality integration solutions - Develop and maintain detailed design and QA alignment documentation Preferred Skills : - Experience with integration patterns, performance tuning, and data modeling - Exposure to DevOps tools like Git, Copado, Gearset is a plus - Salesforce Architect certifications (Application Architect, System Architect, or Technical Architect) - Hands-on experience with Salesforce-to-SAP or similar complex integrations

Company Name : Stanra Tech Solutions Location : Remote (Work From Home) Job Type : Contract (6 Months) Work Hours : 1 PM to 10 PM IST Experience : 5+ Years No. Of Positions - 4 Job Description : We are hiring Integration Developers (SAP CPI and Mulesoft) for a 6-month remote contract position. This role demands strong Salesforce integration experience and expertise in modern integration tools and methodologies. Key Responsibilities : - 5+ years of Salesforce platform experience with deep hands-on expertise across Sales Cloud, Experience Cloud, and Partner Relationship Management (PRM) - Strong command over Apex, Lightning Web Components (LWC), and Salesforce DX - Design and implement scalable integration solutions across enterprise platforms - Provide technical architecture support in agile environments - Lead distributed technical teams and ensure delivery of high-quality integration solutions - Develop and maintain detailed design and QA alignment documentation Preferred Skills : - Experience with integration patterns, performance tuning, and data modeling - Exposure to DevOps tools like Git, Copado, Gearset is a plus - Salesforce Architect certifications (Application Architect, System Architect, or Technical Architect) - Hands-on experience with Salesforce-to-SAP or similar complex integrations

Responsibilities: Lead Salesforce implementation projects, focusing on Marketing Cloud solutions Develop project plans, timelines, and resource allocation Collaborate with clients to understand business requirements and define project scope Manage project delivery, ensuring timely and within-budget completion Coordinate with cross-functional teams (sales, marketing, technical) Ensure high-quality delivery, meeting client expectations Identify and mitigate project risks, issues, and dependencies Manage project stakeholders, communication, and expectations Develop and maintain project documentation, reports, and dashboards Requirements: 7+ years of Salesforce implementation experience 3+ years of Marketing Cloud expertise (Email Studio, Mobile Studio, Journey Builder) Proven delivery management experience, leading Salesforce projects Strong knowledge of Salesforce platform, CRM, and Marketing Cloud Understanding of marketing automation, email marketing, and customer engagement strategies Excellent project management, communication, and leadership skills Certification in Salesforce Marketing Cloud Administrator or Consultant Nice to Have: Experience with Salesforce Commerce Cloud or Community Cloud Knowledge of Pardot or other marketing automation tools Certification in Agile methodologies (Scrum Master, PMI-ACP) Experience with project management tools (Asana, Jira, MS Project) Technical Skills: Salesforce platform (Salesforce CRM, Service Cloud) Marketing Cloud (Email Studio, Mobile Studio, Journey Builder) Project management tools (Asana, Jira, MS Project) Agile methodologies (Scrum, Kanban) Marketing automation, email marketing, and customer engagement strategies

Responsibilities: Lead Salesforce implementation projects, focusing on Marketing Cloud solutions Develop project plans, timelines, and resource allocation Collaborate with clients to understand business requirements and define project scope Manage project delivery, ensuring timely and within-budget completion Coordinate with cross-functional teams (sales, marketing, technical) Ensure high-quality delivery, meeting client expectations Identify and mitigate project risks, issues, and dependencies Manage project stakeholders, communication, and expectations Develop and maintain project documentation, reports, and dashboards Requirements: 7+ years of Salesforce implementation experience 3+ years of Marketing Cloud expertise (Email Studio, Mobile Studio, Journey Builder) Proven delivery management experience, leading Salesforce projects Strong knowledge of Salesforce platform, CRM, and Marketing Cloud Understanding of marketing automation, email marketing, and customer engagement strategies Excellent project management, communication, and leadership skills Certification in Salesforce Marketing Cloud Administrator or Consultant Nice to Have: Experience with Salesforce Commerce Cloud or Community Cloud Knowledge of Pardot or other marketing automation tools Certification in Agile methodologies (Scrum Master, PMI-ACP) Experience with project management tools (Asana, Jira, MS Project) Technical Skills: Salesforce platform (Salesforce CRM, Service Cloud) Marketing Cloud (Email Studio, Mobile Studio, Journey Builder) Project management tools (Asana, Jira, MS Project) Agile methodologies (Scrum, Kanban) Marketing automation, email marketing, and customer engagement strategies

Req ID: 322024 We are currently seeking a Salesforce Solution Architect to join our team in Bangalore, Karntaka (IN-KA), India (IN). SFDC Solution Architect (Sales Cloud, Service Cloud and Experience Cloud) How You"™ll Help Us: As a Solution Architect, you will have the opportunity to get in on the ground floor of a new division created within one of the largest technology providers in the world. We are building the next generation of digital services company and believe clients are ready for a more nimble, agile partner to deliver outcomes across the SFDC platform- including Sales, Service, Marketing, Vlocity, MuleSoft, Tableau, etc. You"™ll help us by viewing this opportunity as more than a job, but an opportunity to mold the business and as a place to grow your career with a core group of highly talented individuals across the US, Costa Rica, Canada, and India. We put an emphasis on training, improving consulting skills, and helping you achieve certifications. You"™d be joining a company that has 3,000+ SF certifications, so you know you are part of a highly skilled team that values investing in team education and skill-building. Why the Role Is Important: Our Solution Architects are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of Solution Architects provides our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised Once You Are Here, You Will: Develop a comprehensive understanding of our client"™s needs to create thorough configuration designs, use cases, test conditions, and training documentation to support the successful implementation of initiatives and processes 76 Master | EAS - SFDC Identify and recommend Salesforce.com based solutions, integration points and related implementation architecture for business usage improvements, scalability, and performance Document business processes and wireframing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs Ensure the Salesforce.com technical design aligns to overall enterprise architecture of the client and can scale with it Required Qualifications: — 8 Years of experience implementing enterprise level projects in Salesforce.com / Force.com platform — 2 Years of experience creating solutions to business requirement — Including 3 project implementations that leverage the full capabilities (client, design, implement and optimize) of the Salesforce platform — 2 years of experience working with business and development teams to successfully design and manage solutions by creating solution design documents, requirement documentation, business process and workflow definitions and gap analysis Preferred Experience: — Strong understanding of Saleforce.com Lightning Platform Ideal Mindset: — Visionary. You are responsible for providing the technical vision for the solution. Location - Bengaluru,Chennai,Gurugram,Hyderabad,Noida,Pune

Req ID: 327084 We are currently seeking a Senior Salesforce FSC developer to join our team in Hyderabad, Telangana (IN-TG), India (IN). key Responsibilities: "¢ Develop and maintain customized solutions in Salesforce Financial Services Cloud, including Apex, Flows, and Lightning Web Components (LWC). "¢ Design and implement SSO authentication flows for Salesforce mobile applications using industry standards such as SAML, OAuth 2.0, and OpenID Connect. "¢ Build and support integrations between Salesforce and third-party systems using REST/SOAP APIs, Platform Events, and middleware tools (e.g., Mulesoft, Boomi). "¢ Collaborate with enterprise security teams and mobile developers to ensure seamless and secure access across platforms. "¢ Contribute to technical design documents, integration mappings, and deployment plans. "¢ Troubleshoot complex issues across web and mobile environments and drive root cause analysis and resolution. "¢ Follow coding best practices, perform code reviews, and ensure documentation for all deliverables. "¢ Participate in Agile ceremonies and work closely with product owners, architects, and QA teams Required Skills & Qualifications: "¢ 5"“8 years of experience in Salesforce development with a focus on Financial Services Cloud (FSC). "¢ Strong understanding of Salesforce data model, FSC-specific objects (e.g., Financial Accounts, Households, Goals). "¢ Hands-on experience with SSO implementation for mobile Salesforce apps using protocols like SAML, OAuth2, or OpenID Connect and Integration Patterns "¢ Proficiency in Apex, LWC, Flows, SOQL, and system integration techniques. "¢ Working knowledge of Salesforce Mobile SDK or experience integrating Salesforce with custom mobile apps. "¢ Salesforce Platform Developer I certification (mandatory); FSC or Identity & Access Management certification preferred. "¢ Strong analytical and debugging skills with attention to detail. Nice to Have: "¢ Prior experience in financial services, banking, or insurance domains . Familiarity with mobile security best practices and device-level authentication.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack MERN.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: FullStack Microsoft .NET Smart Web App.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack MERN.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: SDET.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: Power Automate Desktop.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: Servicenow - HR Service Management.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: SDET.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack Java Enterprise.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: Transformation Engineering.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: FullStack Microsoft .NET Smart Web App.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Coupa Implementation.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Microsoft PowerApps.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SQL Server.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Performance Testing.