632 Salesforce Platform Jobs - Page 14

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Platform Development. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Platform Development. Experience5-8 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Salesforce Platform Development. Experience3-5 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Salesforce Platform Development. Experience5-8 Years.

salesforce developer Responsibilities Configure and customize solutions using Salesforce platform to support critical business functions and meet project objectives and client requirements Ensuring Salesforce best practices are followed in configuring and customizing the application Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solutions feasibility and functionality Develop, test, and document working custom development, integrations, and data migration elements of a Salesforce implementation Follow and understand Salesforce product and technical capabilities resulting from product releases and acquisitions Communicate with project manager, scrum master, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements , including specifications for user interfaces, customized applications and interactions with internal Salesforce instances Certifications Salesforce AppBuilder Platform Developer I Platform Developer 2 Sales Cloud Service Cloud

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Platform Development. Experience5-8 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Salesforce Platform Development. Experience5-8 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Salesforce Platform Development. Experience3-5 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Platform Development. Experience5-8 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Salesforce Platform Development. Experience3-5 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Salesforce Platform Development. Experience5-8 Years.

Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. Do 1. Responsibilities Meeting with the IT manager to determine the companys current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. 2. Technical Architect Bachelors degree in information technology or computer science. Previous work experience as a technical architect. 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. Mandatory Skills: Salesforce Platform Development. Experience8-10 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Salesforce Platform Development. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Platform Development. Experience5-8 Years.

Ability to configure Litify ELM and demonstrating the ability to independently problem solve and research solutions Write high quality code with test coverage that accounts for both positive and negative test cases Experienced in Agile/SCRUM and TDD development methodologies Experience developing managed packages on the Salesforce Platform, as a part of the ISV Partner Program

Jd. Location Bangalore. Experience 5+ years. Key Responsibilities. Product Management Lead the CRM product initiatives, ensuring alignment with business goals and stakeholder expectations. Agile Management skilled in Agile methodologies, manage EPICs and user stories, and ensure timely delivery of engineering tasks. Stakeholder Collaboration Collaborate with product owners and business stakeholders to define product vision and roadmap. Technical Expertise Provide technical guidance on the Salesforce platform, ensuring best practices and optimal use of the system. Team Leadership Manage onshore and offshore squads, ensuring effective communication and collaboration across teams. Resource Management Identify and manage resources on the bench, filling gaps as needed to maintain project momentum. Supplier Management Oversee supplier records and management, ensuring compliance and effective partnership. Travel Willingness to travel as needed to support project needs and team collaboration. Required Skills And Experience. Product Mindset Strong understanding of product management principles and practices. Agile Management Proven experience in Agile methodologies and managing EPICs and user stories. Technical Skills Expertise in Salesforce platform and CRM systems. Soft Skills Excellent communication, leadership, and stakeholder management skills. Strategic and Tactical Thinking Ability to think strategically and execute tactically to achieve business goals. Experience Minimum of 5 years in a product management role, preferably in CRM or related fields. Preferred Qualifications. Experience working with both onshore and offshore teams. Strong background in business analysis and Agile management. Proven track record of successfully managing CRM projects. (ref:hirist.tech).

Salesforce Technical PM1 A Salesforce Project Manager oversees Salesforce projects, ensuring they are delivered on time, within budget, and aligned with business goals, requiring strong project management skills and Salesforce expertise. With minimum 4 end to end project lifecycle management, 10+ years of experience. Key Responsibilities Project Planning & Execution Develop and manage project plans, including timelines, tasks, milestones, and resource allocation. Ensure projects are delivered on time and within budget, adhering to Salesforce best practices. Manage project scope, risks, and issues throughout the project lifecycle. Stakeholder Management Communicate effectively with stakeholders, including business users, IT teams, and clients. Manage stakeholder expectations and ensure alignment on project goals. Gather and document business requirements to ensure projects meet needs. Salesforce Expertise Possess a strong understanding of the Salesforce platform and its various modules (e.g., Sales Cloud, Service Cloud, Marketing Cloud). Lead and participate in Salesforce implementations, customizations, and enhancements. Collaborate with Salesforce developers and consultants to design and implement solutions. Team Leadership & Management Lead and motivate project teams, ensuring effective collaboration and communication. Manage team performance and provide guidance and support. Identify and mitigate potential risks and develop solutions to manage them. Communication & Reporting Provide regular status updates to stakeholders, highlighting progress, risks, and issues. Prepare and present project reports and dashboards. Effectively communicate project information to both technical and non-technical audiences. Required Skills: Technical Skills: Strong understanding of Salesforce platform and its functionalities. Experience with Salesforce project management methodologies (e.g., Agile, Waterfall). Familiarity with project management tools (e.g., JIRA, Microsoft Project). Soft Skills: Excellent communication, interpersonal, and leadership skills. Strong problem-solving and analytical skills. Ability to manage multiple priorities and work under pressure. Ability to work effectively in a team environment.

Salesforce CPQ Developer5 Must Have: 5+ years experience with Salesforce CPQ, Apex and Force.com Good knowledge about End-to-End Lead to cash Lifecycle Hands on experience to implement product rules, price rules in CPQ Good knowledge of Salesforce CPQ processes like Upsell, Downsell, product swap, cancellation, auto-renewal scenarios Design and develop custom solutions on the salesforce platform including significant work in LWC, Aura, Apex, Visualforce, application integration, and data migration Experience of at least one full-lifecycle of Salesforce CPQ implementations as techno-functional, CPQ Design and Implementation Experience Strong functional and configuration expertise in Sales/ Sales Cloud Experience in implementing Enterprise Salesforce integration with (Soap/ REST/ Web services/ Boomi) and data migration Experience desired in using data migration solutions (Apex Data Loader, DB Amp etc.) and integration tools (web API) Must be up to date with features in latest releases in Salesforce platform and have experience with Lightning, LWC Passionate, technology leader and like to lead a team of people in delivering robust, scalable solutions then this is your opportunity! CertificationsSalesforce Salesforce CPQ Consultant Salesforce Sales Cloud Consultant Salesforce Administrator Salesforce PD1 Nice to Have: Certification in Service/ Community Cloud, Marketing Cloud Consultant Certified Application Architect (Advantage)

Service Cloud Tech Lead1 Must Have 7+ years experience with LWC , Apex, Trigger, VisualForce and Force.com Experience of at least 2+ full-lifecycle SFDC implementations as individual contributor to team Strong expertise in at least two of the following the areas/modulesService Cloud, Experience Cloud, Force.Com Deep dive in Salesforce.com capabilities and constraints of the system, adhere Salesforce Best Practices Extensive experience in technical and some functional aspects delivering Salesforce implementation and support projects Experience in implementing Enterprise Salesforce integration with (Soap/ REST API/ Web services/ Boomi) Experience desired in using data migration solutions (Apex Data Loader, DML) Must be up to date with features in latest releases in Salesforce platform and have hands-on experience on Lightning Good communication skills and Customer orientated Passionate, technical, Active contribute, self-starter, self-motivated, flexible, go-getter to resolve technical and some functional aspects, work with team Certifications - Salesforce Platform Developer I & II certification is a MUST. Salesforce Certified App Builder is MUST Salesforce Certified System Administrator is a MUST. Salesforce Service Cloud Consultant is a MUST Salesforce Lightning Component Framework Specialist (Trailhead Super Badge) Salesforce Lightning Experience Specialist (Trailhead Super Badge) Preferable to have Salesforce Architect Certificates BE/ BTECH/ MCA/ M TECH Nice to Have: Exact Targets/ Marketo/ Pardot Experience UI/ UXJavaScript, jQuery, CSS, AJAX, MVC Experience in Agile based projects . Roles and Responsibilities Active and effective individual contributor to project as technical and some functional aspects Work with team wrt solution/ approach and resolve technical queries/ challenges along with workarounds Coordination with stakeholders for requirements and design technical solution with workarounds Coordinate releases, product enhancements/ implementation, bug fixes Responsible for Design/ Approach, Implementation - Best Practices, Documentation, Escalations Key Skills/ Keywords Service Cloud, Apex, Visualforce, Lightning, Integration, DML, Data Loader, Force.com, Triggers, Workflows, CSS, JavaScript, jQuery, SFDC

Salesforce LWC Developer2 Job Overview: The Salesforce LWC Developer plays a key role in developing, customizing, and maintaining Salesforce Lightning Web Components to meet the organization's needs. This individual will work closely with stakeholders to gather requirements, design solutions, and implement functionality within the Salesforce platform. This is an Individual Contributor role and requires the developer to manage, coordinate with other team / team members and communicate with the customer effectively. Key Responsibilities: LWC DevelopmentDesign, develop, and implement Lightning Web Components (LWC), APEX Classes to enhance and customize Salesforce functionalities. Adhere to the standard Salesforce Coding Best Practices. GatheringCollaborate with business analysts/users and other stakeholders to gather and understand requirements for Salesforce-based solutions. Solution DesignCreate technical designs for LWC solutions, ensuring they align with best practices and Salesforce architecture standards. CustomizationCustomize Salesforce components, including objects, fields, page layouts, record types, validation rules, and workflows, to meet specific business requirements. IntegrationBuild integrations with external systems or applications, such as REST/SOAP services, to ensure data consistency and streamline processes. Testing and Quality AssuranceDevelop and execute test cases, perform unit testing, and ensure the quality and stability of LWC solutions. MaintenanceMaintain and enhance existing LWC components and Salesforce configurations as business needs evolve. Performance OptimizationOptimize the performance of LWC components and troubleshoot issues when necessary. SecurityImplement and maintain security best practices within the Salesforce platform, ensuring data integrity and compliance with security standards.

Salesforce Field Service Developer2 Key Responsibilities : Solution Design Collaborate with business stakeholders and architects to understand requirements and design custom solutions within the Salesforce platform, focusing on Field Service Lightning (FSL) capabilities and integrations. Custom Development Develop custom components, features, and functionalities within Salesforce using Apex, Visualforce, Lightning Components, and other programming languages and tools to meet business requirements related to field service operations. Field Service Lightning Configuration Configure and customize Field Service Lightning (FSL) modules, including service appointments, work orders, service resources, service territories, and mobile solutions, to support field service workflows and processes. Integration Design and implement integrations between Salesforce and other enterprise systems, such as ERP, inventory management, and IoT platforms, using REST APIs, SOAP APIs, middleware, and other integration tools to ensure seamless data flow and process automation. Mobile Solutions Develop and customize mobile solutions within the Salesforce mobile app and Field Service Lightning (FSL) mobile app to enable field technicians to access, update, and complete work orders, manage inventory, and communicate with dispatchers and customers. Testing and Quality Assurance Develop test plans, execute test cases, and perform quality assurance activities to validate custom developments and integrations, ensuring accuracy, reliability, and compliance with business requirements. Deployment and Release Management Manage the deployment process for custom developments and integrations, including code migration, environment management, and release documentation, following best practices and change management processes. Documentation and Knowledge Sharing Document custom developments, configurations, and integrations, and contribute to knowledge sharing within the team and across the organization to promote understanding and reuse of solutions. Troubleshooting and Support Provide technical support and troubleshooting assistance for field service applications, custom developments, and integrations, working closely with stakeholders and end-users to resolve issues and optimize performance. Continuous Improvement Stay abreast of Salesforce platform updates, Field Service Lightning releases, and industry trends in field service management, and proactively identify opportunities for enhancements and optimizations to drive business value. Qualifications : Bachelor's degree in computer science, information technology, or a related field. Salesforce certifications, such as Salesforce Certified Platform Developer I and Salesforce Certified Field Service Lightning Consultant, are required. Minimum of 3 years of experience as a Salesforce Developer, with a focus on custom development and integrations within the Salesforce platform, preferably in the field service domain. Proficiency in Apex, Visualforce, Lightning Components, JavaScript, HTML, CSS, and other programming languages and tools used for Salesforce development. Strong understanding of Salesforce platform capabilities, including data model, security model, process automation, and customization options. Experience with Field Service Lightning (FSL) modules and features, including service appointments, work orders, service resources, and mobile solutions. Knowledge of integration patterns, protocols, and tools used for integrating Salesforce with other enterprise systems, such as REST APIs, SOAP APIs, middleware, and ETL tools. Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels. Preferred Skills : Experience with Salesforce Lightning Web Components (LWC) and Salesforce mobile app customization. Knowledge of IoT (Internet of Things) technologies and their integration with Salesforce Field Service Lightning (FSL) for predictive maintenance and remote monitoring. Familiarity with agile methodologies and project management practices. Ability to develop and maintain reports and dashboards in Salesforce for field service analytics and performance tracking. Experience with version control systems and continuous integration/continuous deployment (CI/CD) pipelines for Salesforce development.

Salesforce CPQ Business Analyst1 Job TitleSalesforce CPQ Business Analyst Job SummaryWe are seeking a skilled Salesforce CPQ (Configure, Price, Quote) Business Analyst to join our team. The ideal candidate will possess a deep understanding of CPQ processes and functionality, combined with strong business acumen. This role will be responsible for analyzing business requirements, designing solutions, and collaborating with stakeholders to optimize CPQ implementation and configuration within Salesforce. Key Responsibilities Requirement GatheringCollaborate with stakeholders to gather, analyze, and document business requirements related to CPQ processes, pricing, product configurations, and quoting workflows. Solution DesignTranslate business requirements into functional specifications, design CPQ solutions, and configure Salesforce CPQ to meet business needs, ensuring alignment with best practices and industry standards. Process OptimizationEvaluate existing CPQ processes and identify opportunities for optimization, efficiency gains, and automation, leveraging Salesforce CPQ capabilities and features. Configuration and CustomizationConfigure and customize Salesforce CPQ, including price rules, discount schedules, product bundling, quote templates, and approval workflows, to support complex pricing and quoting requirements. IntegrationCollaborate with integration teams to design and implement integrations between Salesforce CPQ and other enterprise systems, such as CRM, ERP, and billing systems, to ensure data consistency and seamless end-to-end processes. User Training and SupportProvide training and support to end-users on Salesforce CPQ functionality, processes, and best practices, ensuring adoption and proficiency across the organization. Testing and Quality AssuranceDevelop test plans, execute test cases, and perform quality assurance activities to validate CPQ configurations, ensuring accuracy, reliability, and compliance with business requirements. Documentation and Knowledge ManagementCreate and maintain documentation, user guides, and training materials for Salesforce CPQ configurations, processes, and workflows, and contribute to knowledge sharing within the team. Change ManagementManage change requests, assess impacts, and coordinate with stakeholders to prioritize and implement changes to Salesforce CPQ configurations, ensuring minimal disruption to business operations. Continuous ImprovementStay abreast of Salesforce CPQ releases, updates, and industry trends, and proactively identify opportunities for enhancements and improvements to CPQ processes and systems. Qualifications Bachelor's degree in business administration, information technology, or a related field. Proven experience as a business analyst, consultant, or administrator with a focus on Salesforce CPQ. In-depth knowledge of Salesforce platform capabilities, particularly Salesforce CPQ, including product configuration, pricing, quoting, and contract management. Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions. Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels. Salesforce certifications, such as Salesforce Certified CPQ Specialist or Salesforce Certified Administrator, are highly desirable. Experience with agile methodologies and project management practices. Familiarity with sales, pricing, and quoting processes in industries such as manufacturing, technology, or telecommunications is a plus. Preferred Skills: Knowledge of Salesforce integration tools and techniques, such as Salesforce Connect, MuleSoft, or API integrations. Familiarity with advanced Salesforce CPQ features, such as product rules, price rules, and constraint-based configurators. Ability to develop and maintain reports and dashboards in Salesforce for CPQ analytics and insights. Experience with data migration and data management in Salesforce CPQ implementations. Strong project management skills, including the ability to manage multiple priorities and deliverables simultaneously.

Mandatory skills: Salesforce Platform Developer I - Certified, Salesforce Marketing Cloud - Skill, Cloud Integration - Knowledge, Salesforce Certified Marketing Cloud Consultant - Skill Optional skills: HTML5 - Knowledge Roles and Responsibilities: Works within standard procedures and work instructions, and under close guidance of more experienced colleagues. Tests software or applications, fixes straightforward bugs and escalates problems related to functionality issues. Suggests recommendations for bug / problem resolution. Portfolio: Shell IDT/Downstream & Renewables IDT/Mobility IT/MB - Fleet Solutions Program: Project: SFS SF Marketing Cloud activities (2022-2024) Description: The project will engage Shell IT, Shell Salesforce CoE and Salesforce resources in order to continue enhancements & implementation of the Salesforce Marketing Cloud capability for Fleet Solutions Rollout the features as per the Agile Roadmap for Salesforce Marketing Cloud for 2022-24 & our scale up our pilot features like Lead Nurture journeys, WebToLead forms & In life journeys (Welcome, Nursery, NPJ) across markets that already have the Marketing Cloud (H3 and non-H3) & continue to deliver

Job Responsibilities : Define and manage the Salesforce product roadmap, aligning with business goals and user needs. Collaborate with business leaders and technical teams to gather requirements and design scalable solutions. Partner with developers and architects to define workflows, data models, and automation. Lead the Agile product development lifecycle, maintaining the product backlog and driving UAT processes. Ensure high-quality releases that adhere to Salesforce best practices and compliance standards. Drive user adoption through training, documentation, and engagement metrics. Job Requirements : Bachelor's/Master's degree in Computer Science, Engineering, or a related field. At least 8+ years of experience in product management, including 2+ years on Salesforce initiatives. Deep knowledge of Salesforce platforms, including Sales Cloud, Service Cloud, and Marketing Cloud. Hands-on experience with Salesforce automation tools (Flows, Process Builder, Apex, etc.). Proficient in Agile methodologies and tools such as Jira or Trello. Excellent communication and stakeholder management skills, with a focus on cross-functional collaboration.

Job Responsibilities : Define and manage the Salesforce product roadmap, aligning with business goals and user needs. Collaborate with business leaders and technical teams to gather requirements and design scalable solutions. Partner with developers and architects to define workflows, data models, and automation. Lead the Agile product development lifecycle, maintaining the product backlog and driving UAT processes. Ensure high-quality releases that adhere to Salesforce best practices and compliance standards. Drive user adoption through training, documentation, and engagement metrics. Job Requirements : Bachelor's/Master's degree in Computer Science, Engineering, or a related field. At least 8+ years of experience in product management, including 2+ years on Salesforce initiatives. Deep knowledge of Salesforce platforms, including Sales Cloud, Service Cloud, and Marketing Cloud. Hands-on experience with Salesforce automation tools (Flows, Process Builder, Apex, etc.). Proficient in Agile methodologies and tools such as Jira or Trello. Excellent communication and stakeholder management skills, with a focus on cross-functional collaboration.