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SFMC Production support engineer Tekskills

3.0 - 6.0 years

10 - 12 Lacs

Hyderabad, Bengaluru, Delhi / NCR

Hybrid

Job Title: SFMC Production support engineer Location : PAN India (Hybrid) Experience: 3-6 years Job Responsibilities Below are key role and responsibilities for this position: Interact with L1 and keep run-books and Standard support operational procedures(SOP) up-to-date Perform Ad-hoc support tasks and prepare reports for business Troubleshoot all the new incidents/issues for which knowledge base is not available and escalated by L1 team Resolve the incidents/issues as per agreed SLA Address the service requests as per agreed SLA Follow the escalation process to escalate to L3 team or next level of support as per escalation metric if unable to resolve the issue within agreed time window Pre...

Posted 4 months ago

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