36704 Salesforce Jobs - Page 38

Job Title:Customer Success Manager Location: Remote – India About Us At Supy , we are transforming the restaurant industry with our data-driven inventory management software. Our platform enables multi-branch restaurants to cut costs, reduce waste, and maximize profits by providing real-time data, actionable insights, and time-saving automation. Join our mission to revolutionize restaurant operations through innovative technology and seamless customer experiences. Role Overview We are seeking a Customer Success Manager (Remote – India) with a strong background in B2B SaaS, hospitality technology, or POS systems tailored for restaurants. Prior experience as a Cost Controller for restaurants will be highly valued, as this knowledge is critical for understanding the unique needs of the industry and delivering value through our solutions. As a CSM at Supy, you will be the primary point of contact for restaurants using our platform , ensuring they maximize its value and achieve their operational and financial goals. You will collaborate closely with restaurant teams to build long-term relationships, drive product adoption, and deliver exceptional results—all while working remotely from India. Key Responsibilities Onboarding Restaurants: Guide restaurants through smooth onboarding, ensuring seamless integration and adoption of Supy’s solutions. Restaurant Engagement: Act as a trusted advisor, providing insights to optimize inventory management and procurement. Driving Product Adoption: Train and support restaurant teams on features aligned with their operations. Relationship Management: Build and nurture long-term partnerships with stakeholders across restaurant teams. Resolving Issues: Proactively identify challenges and deliver tailored solutions, liaising with Supy’s internal teams. Upselling and Renewals: Spot opportunities to expand Supy’s impact and secure renewals. Feedback Sharing: Relay restaurant feedback to the product team to continuously improve the platform. Performance Reporting: Monitor and analyze KPIs, preparing reports that demonstrate ROI. Key Performance Indicators (KPIs) Restaurant Retention Rate – Ensure high satisfaction and minimal churn. Net Promoter Score (NPS) – Drive strong customer advocacy. Product Adoption Rate – Increase engagement with core features. Renewal Rate – Achieve strong renewal targets. Upsell Revenue – Contribute to revenue growth. Resolution Time – Resolve issues promptly within SLA commitments. Qualifications Experience: 3+ years in Customer Success or Account Management within B2B SaaS, hospitality tech, or POS/restaurant tech. Prior experience as a Cost Controller in restaurants is a strong plus. Industry Knowledge: Deep understanding of restaurant operations, procurement, and cost management. Skills: Strong interpersonal and communication skills. Ability to manage multiple restaurant accounts effectively. Analytical mindset; skilled at using data to drive decisions. Familiarity with CRM and customer success tools (e.g., Salesforce, Gainsight, HubSpot). Technical Knowledge: Basic understanding of SaaS platforms and APIs (preferred). Customer Focus: Passionate about helping restaurants succeed through technology. Education: Bachelor’s degree in Business, Hospitality Management, or related fields preferred. Application Instructions As part of your application, please record a 2–3 minute Loom video (or similar tool) answering the following: Why do you believe you’d be a great fit for Supy? Share an example of when you helped a restaurant or hospitality client improve cost control, inventory management, or overall success. Supy CSMs often manage multiple client onboardings at the same time. How would you ensure every client feels supported and successful?

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Finance Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role - Manager - Financial Planning & Analysis Location - Bangalore This is an exciting opportunity for someone looking to start a shared service center that focuses in Sales financial planning, forecasting and management reporting. This role will have a team and partner closely across F&S teams, Finance Data Office, and Controllership to deliver exceptional results through process improvement, enhanced management reporting, providing key access to data, and by acting as a subject matter expert for expense management and other related items for the sales organization. Job Responsibilities Lead and develop 2 newly hired analysts, providing guidances, training and development opportunities. Conduct regular one-on-one to provide feedback, set clear performance expectations and support career growth. Foster a collaborative and high-performance team environment, ensuring accountability and a shared understanding of goals. Oversee Financial Planning and Analysis cycle monthly, quarterly, annually. Translating high-level business goals from stakeholders to the analysts for system input. Review and approve financial models, reports and presentations prepared by the team to ensure accuracy and quality. Evaluate and enhance existing financial processes, methodologies and reporting tools to increase efficiency aand accruacy. Lead the adoption of new financial software or AI tools to automate workflows and improve analytical capabilities. Ensure integrity of financial data and reports by establishing and enforcing best practices and controls. Required Experience/Skills Technical Skills: 5 to 8 years of FP&A experience with forecasting and financial cycle deliverables, including at least 1 year of people-management experience. Strong skills in MS Excel, Hyperion, Smartview and Google Suite. Experience with SQL and snowflake a plus. Data extraction, analysis and presentation; Tableau or other data visualization a plus Excellent communication and interpersonal skills. Track record of successful and quantifiable process improvement projects. Non-Technical Skills Thrives in an environment of collaboration/teamwork but is also a self-starter, requiring limited guidance Get it Done attitude Ability to deal with a fast moving dynamic environment with high degree of ambiguity Ability to establish and manage stakeholder relationships Clear, concise and professional communications – written & verbal; interpersonal skills Emotional Intelligence, empathetic mindset and humility to create space for learning Sharp attention to details Strong desire to process improve and drive efficiencies Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Finance Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role - Analyst - Financial Planning & Analysis Location - Bangalore We are looking for forward-thinking, goal-oriented individuals that will succeed in a fast-paced environment and thrive in building and improving processes that will allow the company to scale with growth. This role primary responsibilities will be in expense and headcount management, month-end/quarter-end management reporting with stakeholders globally, partnering across F&S, Finance Data Office, and Controllership. Job Responsibilities Build, maintain and update financial models to support key business decisions Assist in preparation of monthly, quarterly and annual management reporting Conduct basic variance analysis for month-end and quarter-end financial close. Analyse historical and current financial data for trends, run-rates, opportunities and risks Collaborate with other stakeholders to gather data for insights and accuracy Support monthly, quarterly and annual forecasting process by working across stakeholders. Identify and recommend opportunities to improve existing financial processes, reporting and data collection methods. Leverage across software, platforms and tools to simplify and automate current reporting and tasks. Document financial procedures and best practices to ensure consistency and knowledge transfer. Required Experience/Skills Technical Skills: 2 to 5 years of post-qualification experience in an FP&A, Finance & Strategy, Accounting function of a multinational entity. Strong skills in MS Excel, Hyperion, Smartview and Google Suite. Experience with SQL and snowflake a plus. Data extraction, analysis and presentation; Tableau or other data visualisation a plus. Excellent communication and interpersonal skills. Track record of successful and quantifiable process improvement projects. Non-Technical Skills Thrives in an environment of collaboration/teamwork but is also a self-starter, requiring limited guidance Get it Done attitude Ability to deal with a fast moving dynamic environment with high degree of ambiguity Ability to establish and manage stakeholder relationships Clear, concise and professional communications – written & verbal; interpersonal skills Emotional Intelligence, empathetic mindset and humility to create space for learning Sharp attention to details Strong desire to process improve and drive efficiencies Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Salesforce Technical Lead- Commerce Cloud Mode: Remote Timing: 1pm - 10 pm Experience: 8+ years Duration: Contractual role for 6 months (might be extended) We are seeking a highly skilled Technical Lead with a architectural & functional background in Salesforce Commerce Cloud for B2B to design, develop, and manage Salesforce-based systems and applications. The Technical Lead will be responsible for gathering project requirements, creating scalable solutions (collaborating with the technical architect), providing data-driven analysis, and guiding the development team throughout the project. Key Responsibilities: Solution Design: Translate business requirements into well-architected solutions that leverage Salesforce Service Cloud. Must work with the CAE technical Architect and technical leads. Development: Lead the technical delivery of Salesforce implementations, including development of custom solutions and interfaces. Documentation: Create and maintain comprehensive technical documentation including design specifications, deployment

Position Summary: We are seeking a Associate, Global Customer Care, International Order Management to join our Global Customer Care team. In this role, you will take ownership of complex surgery order processing, corrections, invoicing, and dispute resolution, while driving accuracy, efficiency, and customer satisfaction. You will serve as a subject matter expert, guiding junior team members, collaborating cross-functionally, and supporting process improvement initiatives to enhance our global order-to-cash operations. Reports to: Manager – Global Customer Care Key Responsibilities: Order Management and Processing – Oversee timely and accurate entry, processing, and invoicing of high-volume and complex international surgery orders. Perform advanced corrections, pricing validations, and data entry for surgeon/lot details, ensuring compliance with internal controls and audit requirements. Use company platforms (SAP, Salesforce, EDI) to monitor order flow, proactively manage exceptions, and support seamless order clearance and invoicing. Act as a point of contact for order escalations and support order validation against PO and customer-specific requirements. Dispute Management and Issue Resolution - Lead the resolution of complex order-related issues and disputes, coordinating across Sales, Logistics, OMS, and regional Customer Service teams. Ensure timely and professional responses to customer queries and internal escalations, driving root cause resolution. Support investigation and documentation of recurring issues to reduce order fallouts. Support EDI and Process Improvement – Support implementation, optimization, and daily operations of EDI, Esker, and digital order management tools. Collaborate with Global Process and Systems teams to identify and drive continuous improvements in order cycle time, accuracy, and user experience. Provide feedback and mentorship to junior team members on best practices and system usage Order Block Management – Lead efforts to manage and distribute order blocks efficiently across teams for resolution within SLA. Monitor and report on key performance metrics such as order accuracy, invoice timeliness, and processing efficiency. Provide analysis and insights to drive strategic improvements in customer care delivery. Qualification: Bachelor’s degree or equivalent in Business Administration, Supply Chain, or related field 4 -6 years of experience in Order Management, Customer Service, or Supply Chain Operations. Hands-on experience with Order Management Systems (e.g., SAP, Esker, EDI) preferred. Strong analytical skills, problem-solving abilities, and a customer-first mindset. Proven ability to handle high-pressure situations and work cross-functionally with global stakeholders. Excellent written and verbal communication skills. Detail-oriented with a continuous improvement approach to processes. Physical Demands: 5 Days working from Office – US Shift [5:30 PM to 2:30 AM] Travel Requirements: NA Stay connected and receive alerts for jobs like this by joining our talent community. We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N. Explore our new website and learn more about our mission, our team, and the opportunities we offer.

Position Summary: We are seeking a Associate, Global Customer Care, International Order Management to join our Global Customer Care team. In this role, you will take ownership of complex surgery order processing, corrections, invoicing, and dispute resolution, while driving accuracy, efficiency, and customer satisfaction. You will serve as a subject matter expert, guiding junior team members, collaborating cross-functionally, and supporting process improvement initiatives to enhance our global order-to-cash operations. Reports to: Manager – Global Customer Care Key Responsibilities: Order Management and Processing – Oversee timely and accurate entry, processing, and invoicing of high-volume and complex international surgery orders. Perform advanced corrections, pricing validations, and data entry for surgeon/lot details, ensuring compliance with internal controls and audit requirements. Use company platforms (SAP, Salesforce, EDI) to monitor order flow, proactively manage exceptions, and support seamless order clearance and invoicing. Act as a point of contact for order escalations and support order validation against PO and customer-specific requirements. Dispute Management and Issue Resolution - Lead the resolution of complex order-related issues and disputes, coordinating across Sales, Logistics, OMS, and regional Customer Service teams. Ensure timely and professional responses to customer queries and internal escalations, driving root cause resolution. Support investigation and documentation of recurring issues to reduce order fallouts. Support EDI and Process Improvement – Support implementation, optimization, and daily operations of EDI, Esker, and digital order management tools. Collaborate with Global Process and Systems teams to identify and drive continuous improvements in order cycle time, accuracy, and user experience. Provide feedback and mentorship to junior team members on best practices and system usage Order Block Management – Lead efforts to manage and distribute order blocks efficiently across teams for resolution within SLA. Monitor and report on key performance metrics such as order accuracy, invoice timeliness, and processing efficiency. Provide analysis and insights to drive strategic improvements in customer care delivery. Qualification: Bachelor’s degree or equivalent in Business Administration, Supply Chain, or related field 4 -6 years of experience in Order Management, Customer Service, or Supply Chain Operations. Hands-on experience with Order Management Systems (e.g., SAP, Esker, EDI) preferred. Strong analytical skills, problem-solving abilities, and a customer-first mindset. Proven ability to handle high-pressure situations and work cross-functionally with global stakeholders. Excellent written and verbal communication skills. Detail-oriented with a continuous improvement approach to processes. Physical Demands: 5 Days working from Office – US Shift [5:30 PM to 2:30 AM] Travel Requirements: NA Stay connected and receive alerts for jobs like this by joining our talent community . We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You . Unlimited . , life, culture, and benefits at S+N. Explore our new website and learn more about our mission, our team, and the opportunities we offer.

Job Summary : We are looking for an experienced OpenText Architect to lead the design, development, and implementation of enterprise content management (ECM) solutions using OpenText technologies. The ideal candidate should have deep technical expertise in OpenText Content Suite, Extended ECM (xECM), Archive Center, OTDS, AppWorks, and strong integration experience with SAP, Microsoft, and cloud platforms. Key Responsibilities : - Lead the architecture, design, and deployment of OpenText-based ECM solutions. - Design scalable, secure, and performance-driven architectures using OpenText Content Server, xECM, and Archive Server. - Work with business stakeholders to gather requirements and translate them into technical designs and workflow solutions. - Integrate OpenText with enterprise applications like SAP, Salesforce, SuccessFactors, SharePoint, etc. - Provide technical leadership on migration projects, upgrades, and performance tuning. - Guide and mentor development teams; conduct code reviews and enforce best practices. - Ensure compliance with security, data privacy, and regulatory requirements. - Collaborate with infrastructure, DevOps, and security teams to deploy and monitor solutions. - Stay up to date with OpenText product upgrades and emerging ECM technologies. Required Skills & Qualifications : - 815 years of IT experience, with at least 5+ years in OpenText architecture/design. - Strong hands-on experience in : a. OpenText Content Server. b. OpenText Extended ECM (xECM). c. Archive Center, OTDS. d. AppWorks, InfoArchive, Content Intelligence. - Experience in integrating OpenText with SAP (VIM, xECM for SAP Solutions) and other enterprise applications. - Proficiency in Web Services (REST/SOAP), XML, Java, OScript, JavaScript. - Strong knowledge of ECM architecture, metadata models, workflows, and permissions. - Experience with cloud deployments (AWS, Azure, GCP) is a plus. - Knowledge of compliance, data privacy, and content lifecycle management. - Excellent communication, documentation, and stakeholder engagement skills. Preferred Qualifications : - OpenText Certifications (e.g., Content Server Architect, xECM Integration). - Experience with OpenText Cloud Editions (CE). - Exposure to Agile/Scrum methodology. - Experience working in regulated industries (Finance, Pharma, Manufacturing).

This job is with Morningstar, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. The Enterprise Architect will work with the Enterprise Architecture Automation team and directly collaborate with multiple internal teams such as Sales, Finance, Marketing, and Customer Success; this role also interacts with other engineering functions such as Enterprise Systems & IT Operations, Technology Operations, Cybersecurity, and any other parties involved throughout the architecting/design and rollout of those solutions. You will be part of the PitchBook Architecture function reporting to the PitchBook Director of Software Architecture, and working closely with our Senior Director of Enterprise Technology. As an Enterprise Architect within the PitchBook Engineering organization, you will be responsible for architecting the business workflows and integrations of different systems used across multiple enterprise business stream-aligned teams such as Sales, Finance, Marketing, Customer Success, Human Resources, and others. You will be essential in guiding other technical contributors to build exceptional enterprise solutions relied upon and used by hundreds of PitchBook internal users, delivering architecture that will drive PitchBook operational performance and efficiency. The team will rely on your broad and deep experience in establishing integrated workflows and comprehensive solutions involving 3rd party products and platforms such as Salesforce and Marketo. You will be operating within diverse business domains to shape principles and practices, capture just-in-time decisions based on trade-off analysis. With your strong analytical skills, you'll be able to break down abstract and complex problems into smaller problems and apply Domain Driven Design approaches such as identifying bounded contexts and establishing a decomposition process. You will be expected to devise solutions based on limited information and precedent to find creative ways to tackle challenges. You must be able to interpret, assess, and resolve a wide range of issues and be able to select the right course of action. You will collaborate with external and internal stakeholders of diverse roles and backgrounds, who may have varying degrees of understanding of the domain. You may need to adapt your style of communication based on the audience you are interacting with and will be relied on to influence decisions to build optimal solutions to complex challenges. Additionally, as a technical expert in a broad set of domains, you will be expected to engage actively in promoting architecture guidelines, principles, and practices across our team(s), and be a driver for consistency and alignment for cross-cutting concerns using influence and effective communication with technical and non-technical stakeholders. Lastly, you exhibit a growth mindset, are willing to solicit feedback, engage others with empathy, and help create a culture of belonging, teamwork, and purpose. If you love building enterprise solutions and integrations, strive for excellence every day, are adaptable and focused, and believe work should be fun, come join us! Primary Job Responsibilities Analyze and document the current architectural state of PitchBook enterprise systems and identify their respective domains, bounded contexts, and workflows Analyze the level of existing automation and technical debt and identify new automation opportunities Identify and apply system integration patterns establishing an integrated enterprise ecosystem that is efficient to operate, and easy to support and evolve Identify opportunities to evolve the technical ecosystem supporting Enterprise teams, including analysis of build vs. buy and new 3rd party systems and their technical, organizational, and commercial/business trade-offs supporting adoption decisions Identify and ensure qualities and non-functional requirements of the enterprise workflows within specific systems and across multiple integrated systems Document architecture evolutions (current state, future state, phasing) across a variety of business domains, communicate architecture, and elaborate with teams, including the notion of domains, bounded context, and ownership Provide technical guidance and perform architectural reviews with team members Design and deliver end-to-end initiatives with little to no guidance Define and participate in processes that improve products using return on experience and root cause analysis of incidents Support the vision and values of the company through role modeling and encouraging desired behaviors Participate in various company initiatives and projects as requested Skills And Qualifications Master's degree in Computer Science, Software Engineering, or related 12+ years of experience architecting, integrating, and automating large-scale software systems, including Engineering roles in the context of Enterprise Organization and systems 8+ years coding and delivering software as an engineer with languages such as Python and Java 2+ years of experience developing microservices Strong experience in Enterprise Architecture, including systems in sales and CRM systems (Salesforce), marketing automation systems (Marketo), Enterprise Resource Planning (ERP) systems, Content Management Systems (CMS), Digital Asset Management (DAM) systems, Billing and Payment systems, and more Experience in integrating systems with data warehouse, data platform, and data lake technologies (e.g. Snowflake, Redshift) Experience in Enterprise Architecture frameworks and related methodologies (Open Group TOGAF, SAFe, MEGA, UML/4+1, ATAM) Experience in Enterprise Integration Automation platforms (Workato, Flowgear, Boomi, Prismatic) Experienced with SaaS & Web technologies, standards, and architecture styles (e.g., JSON, REST) Experienced with Google Cloud Platform (GCP) and/or Amazon Web Services (AWS) Ability to handle an enterprise project through the entire software integration lifecycle, end to end Demonstrate ability to lead and/or provide guidance to junior peers across multiple teams Excellent communication skills, written, and verbal Strong problem-solving ability Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily Working Conditions The job conditions for this position are in a standard office setting. Employees in this position use PCs and phones on an ongoing basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events. Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues. 037_PitchBookDataInc PitchBook Data, Inc Legal Entity

This job is with Morningstar, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. As a Senior Engineering Manager in the Revenue Platform Automation division, you'll lead the engineering efforts driving our Sales, Customer Success (CS), and Finance technology stack. You'll ensure seamless integration and optimal performance across these platforms, with a strong focus on backend and data-driven solutions. Collaborating closely with cross-functional teams, you'll play a critical role in ensuring our systems are robust, integrated, and aligned with the company's strategic objectives. This role offers a unique opportunity to blend technical expertise with leadership skills, driving impactful change in a fast-paced and dynamic environment. You will build and lead a team of talented engineers responsible for developing and maintaining automation solutions for our Sales, Customer Success, and Finance technologies. You'll train and mentor team members, identify and resolve impediments, oversee the integrity of software estimations, and ensure that code and tests meet high standards while keeping scalability, reliability, and maintainability in mind. This is a backend-focused role, leveraging your strong background in Java, Python, workflow automation solutions (Workato), web services (REST/OpenAPI), messaging frameworks (Kafka), data platforms (Snowflake), cloud technologies (AWS/GCP), and containerization (Kubernetes/Docker) to build innovative solutions. You'll use your strong knowledge of Sales, Customer Success, and Finance business domains and tools to build complete solutions in sales automation (Salesforce, Service Cloud), finance automation (ERP/billing/CPQ/payment), and customer insights (Catalyst/Gainsight). You'll ensure your team masters their discrete business domains, maintaining ownership, and accountability for their deliverables. You will oversee the development of strong test automation suites, aligning with automated build & CI/CD pipelines and cloud-native delivery. Your ability to collaborate with product management, provide leadership across multiple locations, set high standards for the team, and hire, train, and retain exceptional talent is foundational to your success. You'll solicit feedback, engage others with empathy, inspire creative thinking, and help foster a culture of belonging, teamwork, and purpose. Your responsibilities span across the Sales & Customer Success Platform and Finance Platform teams, each of which are cross-functional teams consisting of product management, product ownership, and engineers who are responsible for our core Revenue Technology stack. The Senior Engineering Manager oversees the engineers/testers on the teams, identifying and overseeing the solutions that meet internal customers' needs. Primary Job Responsibilities Lead and inspire a team of skilled engineers, fostering a culture of collaboration, continuous learning, and accountability. Provide guidance and support to ensure team growth and success, empowering them with autonomy and ownership Oversee the design, development, and maintenance of automation solutions for our revenue platforms. Ensure the highest quality code with a focus on scalability, reliability, and maintainability. Your back-end expertise allows you to dive into the codebase when needed, ensuring alignment with best practices Ensure that our Sales, Customer Success, and Finance systems, particularly those centered around Salesforce and its ecosystem, are robust, optimized, and seamlessly integrated Lead efforts to enhance system performance, drive innovation, and implement scalable solutions that align with the company's strategic objectives Leverage your strong background in Java, Python, data platforms, workflow automation, software architecture, messaging frameworks, and cloud technologies to drive the technical direction of our revenue platforms. Ensure the adoption of best practices in automation, web services, test automation, and cloud-native delivery Work closely with Product Management, Sales, Customer Success, and Finance teams to align engineering efforts with business goals. Translate complex technical concepts into actionable business strategies to drive impactful change Oversee the integrity of software estimations and ensure high standards of performance, reliability, and security in the systems developed by your team. Vigilantly identify and resolve impediments, ensuring projects are delivered on time and within scope Drive innovation within the revenue technology stack. Continuously seek opportunities to improve processes, tools, and systems, ensuring our technology remains at the cutting edge Play a key role in hiring, training, and retaining top engineering talent. Set a high bar for performance, create opportunities for professional growth, and cultivate an environment where team members feel valued and motivated Establish and drive a culture rooted in belonging, psychological safety, candor, connection, cooperation, and fun. Solicit feedback, engage with empathy, and build strong relationships across the organization to foster an environment where innovative ideas can thrive Apply Agile, Lean, and principles of fast flow to enhance team efficiency and productivity Model and encourage desired behaviors to support the company's vision and values. Participate in various company initiatives and projects as requested Skills And Qualifications Bachelor's or Master's degree in Computer Science, Engineering, or a related field 10+ years of experience in Software Engineering with deep experience in software integration and workflow automation, particularly in Sales, Customer Success, and Finance technology stacks 7+ years in an Engineering leadership role with direct management responsibilities of at least 3 people 7+ years of experience in hands-on coding and delivering services that are provided "as a service" to other teams as part of a large-scale distributed microservices architecture Strong leadership skills with experience managing and mentoring engineering teams Expert-level skills in Java, Python, and SQL Deep understanding of sales automation platforms (e.g., Salesforce) and related technologies, including ERP tools, payment automation, billing automation, and CPQ Experience with containerization technologies, including Kubernetes and Docker, and an understanding of how to build cloud-scale delivery, including scalability, resiliency, and recoverability Solid understanding of software development methodologies, Agile practices, and DevOps principles Excellent problem-solving skills with a focus on innovation, efficiency, and scalability Strong communication and collaboration skills, with the ability to effectively engage with stakeholders at all levels of the organization Experience in the financial industry or B2B platforms is a plus Working Conditions The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events. Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues. 037_PitchBookDataInc PitchBook Data, Inc Legal Entity

Business growth and achieving all allotted targets are essential goals. Work with passion, dedication and team spirit to make work enjoyable. ? Actively participate in all campaigns, events, and promotional activities. ? Engage in daily door-to-door marketing activities in collaboration with BM/ABM/RO to enhance visibility and drive business development. ? Provide support to the Branch Manager/BIC in organizing monthly customer meetings at branches. ? Actively contribute to business development efforts and loan recovery initiatives. ? Ensure the quality of securities (gold ornaments) received against loans. ? Embrace healthy competition with other high-performing staff members within your branch and across other branches. ? Learn and implement successful strategies from both internal and external top performers. ? Be well-versed in all operational instructions, interest rates, scale of finance, insurance products, and other TP (Third Party) products. ? Demonstrate punctuality in attendance and diligently carry out assigned duties in a timely manner. ? Be willing to take on additional responsibilities or duties of other staff members when necessary due to office exigencies. ? Abide by all reasonable and lawful instructions of the BIC/Manager/Asst. Manager/Joint Custodian in administrative matters. ? Foster a cordial and harmonious atmosphere within the branch to promote a conducive work environment. Job Types: Full-time, Permanent, Fresher Pay: From ₹19,650.00 per month Benefits: Provident Fund Education: Bachelor's (Required) Location: Alappuzha, Kerala (Required) Work Location: Remote Expected Start Date: 22/08/2025

Our growth plans: We process close to 4% of the country's freight on our software platform. Our goal is to get to 20% of the country's freight by 2028. This gives us a bird’s eye view of the market. We’re already the largest road freight technology platform in the country and we plan to build on this base to drive growth in software, freight marketplace and supply chain financing to get to a 100M USD revenue by 2028. About the Role: We are looking for a detail-oriented and process-driven Invoicing Executive to manage the end-to-end invoicing cycle. The ideal candidate will be responsible for ensuring timely, accurate, and compliant invoicing for all services delivered, maintaining records, coordinating with internal teams, and resolving billing-related queries. Key responsibilities: Prepare, verify, and issue customer invoices based on live services, contract terms, and pricing agreements. Ensure accuracy in service/module-level billing across primary, secondary, and inbound/outbound logistics. Coordinate with operations, sales, and finance teams to validate shipment data, trip closures, and billing triggers. Monitor invoice timelines (monthly, quarterly, etc.) and upload invoices to customer-specific invoicing portals as required. Maintain structured invoice formats (Central / Branch / Plant / Business Type-wise). Track unbilled revenue and coordinate for timely rectifications. Support reconciliations by preparing trip-level and shipment-level summaries. Manage invoice categorization for bundled vs. unbundled services, and apply pro-rata adjustments where applicable. Incorporate penalties, SLA-based deductions, or discounts into final invoices as per agreements. Assist in audit support, documentation, and customer escalations. Preferred qualifications: Any graduation degree & above in Commerce, Finance, Accounting, or related field. 2–4 years of experience in invoicing, billing, or accounts receivable roles (preferably in logistics, SaaS, or B2B services). Working knowledge of Excel, ERP systems (e.g., SAP, Oracle, Tally, Zoho), and invoice portals. Familiarity with GST, PAN, credit terms, and revenue recognition practices Key Skills: High attention to detail and accuracy Strong coordination, Good communication and follow-up skills Process-oriented with documentation discipline Ability to work under strict deadlines Analytical mindset with a problem-solving approach Preferred (Not Mandatory): Experience in tools like Salesforce, or industry-specific invoicing platforms like Zoho Exposure to contract-to-cash processes and data reconciliation

Job Overview We are looking for a results-driven Business Development Executive/Manager to expand our client base, generate leads, and build long-term relationships. The ideal candidate will have a deep understanding of marketing services, client acquisition strategies, and business growth tactics. Key Responsibilities Identify and generate leads through networking, cold calling, and digital outreach. Develop and execute business growth strategies to increase sales and client engagement. Pitch marketing and advertising services to potential clients and close deals. Build and maintain relationships with clients to ensure customer satisfaction and long-term partnerships. Conduct market research to identify trends, customer needs, and competitor activities. Collaborate with the internal marketing and creative teams to develop tailored solutions for clients. Prepare business proposals, presentations, and contracts. Meet and exceed sales targets and revenue goals. Job Requirements Bachelor’s degree in Business, Marketing, or a related field. years of experience in business development, sales, or client acquisition (preferably in a marketing agency). Strong understanding of digital marketing, branding, and advertising services. Proven track record of meeting and exceeding sales targets. Excellent communication, negotiation, and presentation skills. Ability to work independently and collaboratively in a team environment. Proficiency in CRM tools, LinkedIn Sales Navigator, and other business development platforms. Required Skills Lead generation and sales prospecting Client relationship management Negotiation and closing deals Market research and competitive analysis Proposal writing and presentation skills Digital marketing knowledge (SEO, PPC, Social Media, Branding) CRM and business development tools (HubSpot, Salesforce, etc.)

We’re seeking a smart, confident, highly motivated and experienced candidate in our SMART sales team for our new venture GOOD ENOUGH. Roles & Responsibilities  Lead, inspire, and manage a team of sales professionals, providing strategic guidance, coaching, and fostering a culture of excellence.  Hunt new business opportunities and nurture relationships with developers, EPCs, and C&I clients.  Collaborate with cross-functional teams (marketing, product development, customer support) to align sales efforts with broader company goals.  Stay ahead of market trends, policies, and competitors move to seize opportunities.  Set and monitor sales targets, ensuring alignment with overall business objectives.  Lead negotiations with clients, oversee contract management, and ensure compliance with legal and regulatory requirements.  Represent the company at industry events, conferences, and networking opportunities to build professional relationships and expand the business network. Software Skills : Salesforce, Sales Navigator, SAP, Power BI or a similar one. Required Skills & Qualification  Master's Degree: MBA (Marketing, Sales & Power Management)  Graduate: B.Tech (Energy, Power Management, Electricals, Mechanical)

We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join our team. As a CSM, you will be responsible for building strong relationships with our clients, ensuring they receive maximum value from our product/services, and driving retention and growth. You’ll act as the trusted advisor, advocate, and liaison between the customer and internal teams. Key Responsibilities: Serve as the main point of contact for a portfolio of customers, ensuring their satisfaction and success with our offerings. Onboard new clients, providing product training and guidance to drive early adoption. Monitor customer health metrics and proactively address issues to ensure retention and renewals. Identify opportunities for upselling and cross-selling, collaborating with the Sales team where appropriate. Work cross-functionally with Product, Support, and Engineering teams to resolve client issues and improve the customer experience. Collect customer feedback and advocate for their needs internally. Prepare and lead regular check-ins, QBRs (Quarterly Business Reviews), and success planning sessions. Track customer milestones, usage patterns, and satisfaction levels to assess engagement and success. Maintain accurate records in CRM tools (e.g., Salesforce, HubSpot, Gainsight). Qualifications: Bachelor’s degree or equivalent experience in Business, Marketing, Communications, or related field. 7+ years of experience in a Customer Success, Account Management, or Client Services role (preferably in a SaaS). Strong communication, problem-solving, and relationship-building skills. Tech-savvy with experience using CRM and customer success tools. A proactive mindset with a focus on customer satisfaction and long-term value creation. Ability to work independently, manage multiple accounts, and thrive in a fast-paced environment.

Job Description Essential Functions : Manage and nurture overall relationships with top key hospital accounts to ensure value selling and sustainable growth. Drive and expand business within identified key accounts by monitoring competitor activity, anticipating barriers, and ensuring product access. Achieve monthly, quarterly, and annual sales targets for the assigned territory. Engage, develop, and maintain relationships with Key Opinion Leaders (KOLs) and Key Business Leaders (KBLs). Drive new conversions in large corporate accounts and develop a sales pipeline and conversion plan. Conduct regular reviews of key account performance and take corrective actions to meet targets. Build and maintain accurate sales forecasts (state-wise) to align with budget goals. Identify and manage relationships with internal and external stakeholders across key accounts. Ensure customer satisfaction through surveys, addressing concerns, and updating uncovered doctors in CRM (Must-See List). Promote Amneal’s brand differentiators to enhance recall among doctors. Build deep relationships with decision-makers and influencers in key accounts, adhering strictly to compliance guidelines. Execute account strategies with measurable KPIs to ensure effectiveness and efficiency. Provide channel performance reporting and execution analytics to support management reviews. Additional Responsibilities Support business development initiatives to enter new hospitals and expand account coverage. Collaborate with the Commercial Excellence team to design performance dashboards. Maintain sales reporting accuracy using Salesforce or other automation tools. Participate in strategic planning and contribute to market insights for product positioning. Adapt to changing priorities and competitive environments with agility and problem-solving mindset. Qualifications QUALIFICATIONS Education: Bachelor’s Degree in Science or equivalent; MBA preferred. Industry Knowledge: Hospital sales and account management experience within the pharma or medical industry. Technical Skills: Proficiency in Salesforce automation, CRM tools, and sales reporting platforms. Experience 6–9+ years of successful hospital sales and key account management. Proven track record in handling large hospital accounts and driving sales growth. Experience in cross-functional collaboration and project execution. Demonstrated success in managing high-value client relationships. Skills Strong critical thinking, analytical, and problem-solving abilities. Excellent verbal and written communication skills. Strategic account planning and execution excellence. Ability to work independently with high self-accountability and entrepreneurial mindset. Relationship-building skills with decision-makers and influencers. Resilience in managing shifting priorities and competitive demands.

Company Description Reach Talent Solutions is a recruitment agency with an extensive database and deep expertise to place candidates in open roles within organizations. We adapt to the dynamic job market and industry requirements, providing recruitment solutions for both IT and non-IT sectors. Our experienced team and global network enable us to find mid to senior-level candidates, including leadership roles. We utilize technology to optimize the end-to-end hiring process and offer customized solutions, ensuring a streamlined talent acquisition process. We are looking for a Lead Sourcing Administrator to support our client Marketing and Sales team by researching and compiling high-quality lead lists. This role focuses on sourcing and verifying contact details from platforms like LinkedIn Sales Navigator, Apollo.io, and RocketReach—no sales or outreach required. The ideal candidate is detail-oriented, organized, and comfortable working with data. ABOUT CLIENT: Leading provider of global securities reference data, corporate actions, and pricing services. We help financial institutions make informed decisions by delivering accurate, comprehensive, and timely data. Main Duties and Responsibilities: • Use LinkedIn Sales Navigator, Apollo.io, RocketReach, and other platforms to source leads based on given criteria. • Extract and verify contact details (emails, phone numbers, company info, job titles, etc.) for accuracy. • Maintain and organize lead lists in Google Sheets, Excel, and/or CRM system. • Ensure data integrity by removing duplicates and updating outdated records. • Collaborate with the sales team to refine sourcing strategies and improve data quality. • Meet weekly or monthly lead sourcing targets. Education/Qualifications: No formal qualifications required; relevant certifications in data entry, research, or CRM tools are a plus. Experience: • Experience in lead sourcing, data entry, data administration, or research. • Familiarity with LinkedIn Sales Navigator, Apollo.io, RocketReach, or similar tools. Skills/Knowledge: • Strong attention to detail and ability to ensure high-quality data. • Proficiency in Excel/Google Sheets for organizing and managing data. • Ability to work with CRM systems such as Salesforce or HubSpot. • Understanding of B2B generation and data management best practices. Job Title: Lead Sourcing Administrator Contract Duration: Full-Time, Permanent Job Location: Tiruchirappalli, Tamil Nadu Mode : Work from Office Immediate joiners will be preferred

The world leader in cosmetics, L’Oréal is present in 150 countries on five continents. Our 35 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men globally. Our ambition is to win over another one billion consumers around the world by inventing the cosmetic products that meet the infinite diversity of their needs and desires through continued digital innovation. L’Oréal supports diversity and sustainable, ethical sourcing for all our products, and we have reduced our emissions by approx. 78% since 2005. The DNA of L’Oréal is Innovation and we are driven by a real passion for the future. Our Research and Innovation Centres in India are the sixth innovation hub for L’Oréal worldwide to fuel local market innovations. The distance between beauty and tech is closing rapidly, and we are determined to be pioneers in this new beauty tech world. New digital technologies and services are making the world of beauty move faster than ever before. Data and artificial intelligence are opening new horizons for personalization and customization. By incorporating digital into everything that we do, we are creating a better relationship with our consumers. When beauty and tech collide, the impossible can happen! In our journey, we are looking for talented individuals who can lead us on this mission. Would you like to be a part of the adventure? We have a suitable opportunity in the CPD Division for the position of Regional Transformation Manager. In this role, you will be responsible for driving the O+O RTM Transformation (Project Ashwamedha) in their respective regions by leading the successful delivery and adoption of key initiatives. The Candidate should have 8-10 years of professional experience with FMCG/ Consulting. The location of the job will be Mumbai. Key Responsibilities The Regional O+O Transformation Lead will be the single point of contact for their respective region in driving the offline transformation initiatives and premediate/mitigate risk & issues within their purview with a robust tracker. They would also be responsible in providing timely updates to the Ashwamedha central project team. Distributor-led expansion Double the number of overall outlets to 400k via PSR incentive-based and Nielsen list Distribution Architecture Revamp Streamline and consolidate key distributors in top 200 towns (from 500 to 300 distributors) Drive deeper penetration through super and sub-distributor (multi-layer distribution) in remaining/ long tail towns Servicing frequency Tailored visit frequency based on outlet needs and unlock capacity to drive new store addition Higher top outlets extraction Drive and grow share & sales in top 50k outlets via retailer loyalty program and footprint expansion Salesforce productivity Increase +30% revenue/salesperson via strong adherence on market work (time in market, outlet visits per day, time in outlet) DMS & SFA adoption Drive the adoption of new ways of work with the improved DMS & SFA Key Deliverables Functional Skills: Lead and manage the initiatives from inception to completion, ensuring on-time and within-budget delivery Proactively identify, assess, and mitigate potential project risks and issues, escalating concerns as needed. Develop and maintain detailed project plans, tracking progress and providing regular status updates to stakeholders and steering committees. Soft Skills Exceptional Organizational & Communication Skills Collaborative Leadership Proactive & adaptable Strong interpersonal & influencing skills Analytical & data-driven mindset Growth mindset Key Competencies Distributor-led expansion Distribution Architecture Revamp Servicing frequency Higher top outlets extraction Salesforce productivity Key Relationships Commercial Team : Director, GT Channel Head, Planning Leads CBD Team : Category Leads Sales IT and Automation team External: BAIN & Co Consulting Team Physical Demands (e.g. % travel): Travel will be need based Education MBA L’Oréal is committed to building a diverse environment and is proud to be an equal opportunity employer. L’Oréal closely prohibits discrimination against any employee or applicant for employment because of the individual’s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.

We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join our team. As a CSM, you will be responsible for building strong relationships with our clients, ensuring they receive maximum value from our product/services, and driving retention and growth. You’ll act as the trusted advisor, advocate, and liaison between the customer and internal teams. Key Responsibilities: Serve as the main point of contact for a portfolio of customers, ensuring their satisfaction and success with our offerings. Onboard new clients, providing product training and guidance to drive early adoption. Monitor customer health metrics and proactively address issues to ensure retention and renewals. Identify opportunities for upselling and cross-selling, collaborating with the Sales team where appropriate. Work cross-functionally with Product, Support, and Engineering teams to resolve client issues and improve the customer experience. Collect customer feedback and advocate for their needs internally. Prepare and lead regular check-ins, QBRs (Quarterly Business Reviews), and success planning sessions. Track customer milestones, usage patterns, and satisfaction levels to assess engagement and success. Maintain accurate records in CRM tools (e.g., Salesforce, HubSpot, Gainsight). Qualifications: Bachelor’s degree or equivalent experience in Business, Marketing, Communications, or related field. 7+ years of experience in a Customer Success, Account Management, or Client Services role (preferably in a SaaS). Strong communication, problem-solving, and relationship-building skills. Tech-savvy with experience using CRM and customer success tools. A proactive mindset with a focus on customer satisfaction and long-term value creation. Ability to work independently, manage multiple accounts, and thrive in a fast-paced environment.

QUALIFICATION: MBA/PGDM – Marketing, Sales, or related fields (4 years of experience preferred) INDUSTRY: FMCG / Real Estate / Retail / B2C Consumer Goods LOCATION: Hyderabad TYPE: Full-Time Position WORK MODE: On-Site Only (No Work-from-Home / Flexi Option) EXPERIENCE Preferred: 2–4 years of experience in business development, sales, key account management, or strategic partnerships in B2C sectors. KEY SKILLS Strong communication, negotiation, and relationship-building skills Ability to identify and pursue business opportunities Analytical mindset with experience using data to drive strategy Proficiency in MS Office (Excel, PowerPoint, Word); CRM tools (like Salesforce, Zoho) a plus Strong presentation and proposal development skills Ability to manage multiple accounts and meet revenue targets Comfortable with fieldwork and face-to-face client interactions JOB DESCRIPTION Identify and pursue new business opportunities to drive revenue growth Build and maintain strong relationships with key clients, channel partners, and stakeholders Develop and execute strategies to penetrate new markets and expand customer base Collaborate with marketing teams to align lead generation and outreach efforts Monitor market trends, competitor activities, and consumer behavior to shape business strategies Represent the company at trade shows, client meetings, and networking events Create and deliver compelling business proposals and pitches Coordinate with internal teams to ensure seamless onboarding and client servicing Track performance metrics and prepare regular reports on sales and partnership outcomes Conduct regular field visits to understand market dynamics and gather insights BEHAVIOURAL TRAITS Self-driven and target-oriented Strong ownership and accountability Excellent interpersonal and collaboration skills Problem-solver with a growth mindset Resilient and adaptable to changing priorities

Job Title: Oracle CPQ Consultant (BML Coding & Implementation) Location: Remote Experience: 3–10 Years Employment Type: Contract Openings: 20+ Job Description: We are looking for experienced Oracle CPQ professionals with strong hands-on expertise in implementation and BML coding. You will work as part of a team to solve business challenges from strategy to execution, bringing technical depth and domain knowledge. Key Responsibilities: Implement and configure Oracle CPQ solutions. Work on product configuration, rules, commerce processes, and pricing setups. Develop and maintain BML queries and formulas. Design and configure Document Designer with XSL snippets. Integrate CPQ with ERP systems and CRMs like Salesforce or Oracle Sales Cloud. Collaborate with onshore/offshore teams and stakeholders to gather requirements and deliver solutions. Follow best practices for technical design, code quality, and documentation. Functional Skills: Deep understanding of Quote-to-Cash / CRM-to-ERP cycles. Strong CPQ knowledge including: BOM and Price Book setup ATO/PTO model configuration ABO functionality Minimum 2 full-cycle CPQ implementations. Experience working with Document Designer, Reports, and UI configurations. Technical Skills: Proficient in BML (Big Machines Language) Experience with: HTML, XML, Java, JavaScript, JSON SOAP-based web services Ability to customize and deploy ABO packages. Strong integration experience with Salesforce/OSC/CRM systems.

Role: Data Obfuscation Contract duration:12+months, likely long-term Location: Remote Responsibilities: Design and implement data obfuscation strategies using Thales CipherTrust Tokenization, FPE, and Data Masking modules. Define and build reusable obfuscation templates and policies based on data classification, sensitivity, and business use cases. Apply obfuscation to PII, PCI, and other regulated data across databases, applications, files, APIs, and cloud services. Install, configure, and administer CipherTrust Manager, DSM, and related connectors. Develop and deploy integration patterns with enterprise systems (e.g., Oracle, SQL Server, Kafka, Snowflake, Salesforce, AWS, Azure). Automate policy deployment and secret rotation using APIs, CLI, or scripting tools (e.g., Ansible, Terraform, Python, Shell). Work with or integrate secondary data protection tools (e.g. DLP, IRM, MIP etc.) Enable cross-platform key management and policy consistency for hybrid and multi-cloud environments. Align obfuscation patterns with internal data protection standards, classification schemes, and regulatory frameworks (GDPR, CCPA, DORA, SEBI, etc.). Provide obfuscation logs and audit evidence to support security assessments, audits, and compliance reviews. Implement monitoring and alerting for obfuscation control failures, anomalies, or unauthorized access attempts. Create detailed technical documentation, SOPs, and configuration guides. Train internal engineering teams and application owners on how to securely integrate with obfuscation services. Collaborate with data governance, security architecture, and DevSecOps teams to drive secure-by-design initiatives. Knowledge, Skill, Experience Required: Required: 3–6 years of hands-on experience with Thales CipherTrust Data Security Platform (Tokenization, DSM, FPE, Masking). Strong knowledge of data protection concepts: tokenization (deterministic and random), pseudonymization, static/dynamic masking, and encryption. Experience integrating obfuscation solutions with databases (Oracle, SQL, PostgreSQL, etc.), enterprise apps, and data pipelines. Proficiency in scripting and automation tools: Python, Shell, REST APIs, Ansible, CI/CD pipelines. Familiarity with key management, HSM integration, and data access policies. Beneficial: Thales Certified Engineer / Architect – CipherTrust CISSP, CISA, CDPSE, or CIPT will be a binus Cloud Security Certification (e.g., AWS Security Specialty, Azure SC-300) Personal Characteristics: Strong analytical and problem-solving mindset Ability to work independently in a fast-paced, global enterprise environment Excellent documentation and communication skills Comfortable collaborating with cross-functional teams (App Dev, Security, Compliance, Data Governance) Experience supporting enterprise data security transformations and data-centric protection strategies

Enterprise Architect Job Summary An Enterprise Architect is a senior leader responsible for the overall architecture and strategy of the platform ( Either Salesforce /Service Now / Oracle ) in an organization. This role provides a broad, strategic view of how the platform fits into the enterprise IT landscape, ensuring that platform solutions support long-term business objectives .The Enterprise Architect will lead the strategic design, development, and governance across the enterprise, aligning platform capabilities with the company’s technology roadmap and digital transformation goals. This includes defining technical direction, ensuring scalability and security, and maximizing the value of the platform in meeting cross-organizational needs. Key Responsibilities Platform Architecture & Roadmap: Define and maintain the enterprise-wide platform architecture and technical roadmap, ensuring solutions are scalable, maintainable, and aligned with business strategy. Establish architecture standards and reference architectures for using the platform across various business units. Governance & Best Practices: Develop and enforce governance frameworks, design principles, and coding standards for the platform. Oversee architecture reviews and change control processes to ensure consistency and compliance across the life cycle of the implementation. Integration & Interoperability: Lead the integration of the proposed platform with other enterprise systems (e.g. ERP, CRM, cloud services) to ensure seamless data flow and interoperability. Define integration strategies (APIs, middleware, data synchronization) and ensure ServiceNow plays well within the broader IT ecosystem. Technical Leadership: Provide deep technical leadership and mentorship to ServiceNow solution architects, developers, and admins. Guide teams in designing high-quality solutions, and offer oversight on complex configurations and custom development to ensure they meet performance and security requirements. Innovation & Continuous Improvement: Stay up-to-date with latest releases and features (including AI/ML capabilities, automation, Virtual Agent, App Engine, etc.). Evaluate new platform functionalities and third-party modules, and recommend their adoption to drive improvement and innovation on the platform. Stakeholder Collaboration: Work closely with business leaders, IT executives, and enterprise architects to translate business objectives into ServiceNow solutions. Act as a subject-matter expert and advisor, evangelizing platform capabilities and ensuring that the Digile team supports evolving business processes and digital transformation initiatives. Platform Performance: Ensure the platform’s reliability, security, and performance by implementing best practices for instance health, monitoring, and upgrade management. Required Qualifications Education: Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience). Work Experience: ~10+ years of experience in IT, including several years in an architecture leadership role. At least 5 years of hands-on experience with ServiceNow, designing and implementing enterprise-level ServiceNow solutions across multiple modules (e.g. ITSM, ITOM, HRSD, CSM). ServiceNow Expertise: Proven experience architecting ServiceNow implementations at scale – including designing platform architecture, data models, integrations, and customizations. Demonstrated success in leading large ServiceNow projects or platform initiatives from conception to delivery. ITSM/Process Knowledge: Strong understanding of IT Service Management and ITIL frameworks. Experience aligning ServiceNow processes (incident, problem, change, request, asset, etc.) with ITIL best practices and overall business workflows. Technical Skills: Broad knowledge of enterprise technology stacks and architecture principles. Familiarity with web technologies and integration methods relevant to ServiceNow (REST/SOAP web services, MID Server, SSO/SAML, etc.). Solid understanding of cloud infrastructure and hybrid environments as they relate to ServiceNow deployment. Analytical & Problem-Solving: Ability to analyze complex business requirements and translate them into an architectural blueprint for ServiceNow. Strong problem-solving skills to address platform issues, optimize performance, and design scalable solutions. Preferred Qualifications Advanced Education: Master’s degree in a relevant field or MBA is a plus, especially with a focus on Information Systems or Enterprise Architecture. Enterprise Architecture Frameworks: Familiarity with enterprise architecture methodologies (e.g. TOGAF or Zachman) and how ServiceNow aligns within those frameworks. Industry Knowledge: Experience implementing ServiceNow in multiple industries or large/global environments, demonstrating the platform’s adaptability to various use cases. Legacy Systems & Cloud: Background in integrating ServiceNow with legacy systems or modern cloud services (AWS, Azure, GCP) can be advantageous. Experience with data migration and enterprise integration platforms is a plus. Leadership Experience: Prior experience in a leadership role such as Lead Architect or Platform Owner. Demonstrated ability to mentor teams, manage architectural governance boards, and liaise with senior management on technology strategy. Desired Skills and Competencies Strategic Thinking: Ability to envision how ServiceNow can enable future-state business processes and digital transformation. Capable of developing long-term plans and translating strategy into actionable architecture. Communication & Influence: Excellent communication skills, with the ability to articulate complex technical concepts to both technical teams and non-technical stakeholders. Strong presentation and negotiation skills to drive decisions and build consensus on architectural choices. Leadership & Collaboration: Proven leadership and team-building skills. Comfortable leading cross-functional teams and coordinating between technical staff, project managers, and business stakeholders. Able to foster collaboration and drive alignment in a matrixed environment. Adaptability: Hands-on and adaptable, with a willingness to dive into details when necessary. Able to handle changing priorities and guide the organization in adopting new ServiceNow features or best practices as the platform evolves. Innovative Mindset: A continuous learner who keeps abreast of technology trends (e.g., AI-driven workflows, hyperautomation, low-code development) and identifies opportunities to leverage them via ServiceNow. Customer/Business Focus: Strong business acumen and user-centric mindset. Balances technical excellence with practical business value, ensuring that architectural decisions enhance user experience and Enterprise Architecture/Cloud: Certifications in enterprise architecture (e.g. TOGAF), cloud architecture, or related areas are a plus, reflecting a well-rounded architectural skill set. Typical Experience Range Typically 10-15+ years of overall IT experience, with a substantial portion in architecture and leadership roles. Most candidates for this role have 5+ years of dedicated ServiceNow experience in progressively senior positions (e.g. Solution Architect, Technical Lead, or Platform Architect). Experience leading multiple end-to-end ServiceNow implementations and working in large-scale, global environments is expected. This role is generally a senior-level position (often at the Principal Architect or Director level), suited for professionals who have a blend of technical depth and strategic business

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote in India Shift Timing: 6 pm – 3 am IST Role Description We are looking for a Supply Chain Analyst to join the Forecasting team. You will be responsible for supporting our Inventory Storage Capacity management system, data validations, modelling fullness, and communicating with Operations leadership for placement decisions. The broader team is also responsible for communicating and presenting our outbound and inbound forecasts to Operations leadership and monitoring merchant volume daily. You will help expand the scope of ShipBob’s forecasting program and provide coverage to a growing list of sites across different time zones. You will be responsible for providing accurate data-informed insights, decision making, and data input estimates for all operational functions to aid in FC planning. This role reports to Manager, Network & Capacity Planning. What You’ll Do Daily and weekly standard management in Excel, PowerBI, Salesforce, and other mechanisms for merchant placement validations, inventory fullness, and FC-storage bin map updates. Present regular forecasting updates to supply chain leadership, communicating key merchant volume deviations, new merchant placement, and risk mitigation measures to ensure all sites have sustainable growth plan that supports new merchant growth. Work directly with the Manager for Network & Capacity Planning to support alerts to Operations and Merchant teams and providing strategic recommendations for seamless solutions to ensure no barrier to continued new merchant growth within the growing FC network. Liaise with the Sales & Implementation teams on new merchant expectations and provide accurate current-state and future forecast numbers to supply chain leadership. Track new merchants and inbound shipments tied to potential large influxes of orders. Use data informed reports and analyses to identify process failure/ common issues within all forecasting, support tasks. Provide support in running and maintaining the storage capacity forecasting model and supporting other Supply Chain Forecasting models or duties as needed. Share knowledge with other teams, partner sites and management on effective practices, competitive intelligence, business opportunities and needs. Additional duties and responsibilities as necessary. What You’ll Bring To The Table 3+ years of experience in supply chain/e-commerce fulfillment operations is a must. Intermediate to Advanced SQL and Excel proficiency is a must. Willingness to learn about the above technologies and demand forecasting. Qualitative and quantitative research skills and creative problem solving required. Established ability to proactively work with and engage with a variety of stakeholders. Hard working with a focus on learning and passionate about helping small businesses compete online. Ability to work in complex situations and remain focused. Perks & Benefits Medical, Term & Accidental Insurance All Purpose Leave (casual & sick time): 12 days Earned Leave: 15 days Public Holiday: 12 days Generous Maternity & Paternity Leave Quarterly Wellness Day Work From Home Allowance See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

You’ll be our-Escalations Specialist You’ll be based at-IBC Knowledge Park, Bengaluru You’ll be aligned with-Customer Success Manager You’ll be joining our-Escalations Team Roles and Responsibilities De-escalation & Rapport Building – Effectively manage customer concerns, use appropriate retention strategies, and foster positive relationships during the resolution process. Cross-Functional Collaboration – Work closely with internal teams to ensure quick and effective issue resolution. Resolution Ownership – Take full ownership of customer concerns, track their progress, and follow up until a satisfactory resolution is achieved. Here’s what we’re looking for Excellent Communication Skills – Ability to communicate clearly and effectively with customers, internal teams, and stakeholders. Strong written and verbal communication is essential. Past Experience – Prior experience in handling customer escalations is mandatory. Good Product Knowledge – Strong understanding of our products and services to provide accurate and effective solutions to customers. A good knowledge about Salesforce ( optional) What you bring to Ather Minimum 2 years of experience in Customer Support & Escalations Handling A graduate in any field with strong acumen for customer service.

Key Responsibilities CRM & Process Management Log all call notes, follow-up actions, and outcomes in the CRM. Maintain opportunity records and update pipeline stages regularly. Ensure timely and accurate data entry, maintaining CRM hygiene. Reporting & Analytics Prepare weekly sales dashboards highlighting activities, pipeline health, and deal velocity. Identify and share trends, gaps, and performance insights with the sales leadership. Collateral & Content Coordination Gather feedback from the field on sales materials (pitches, decks, one-pagers). Coordinate with marketing to ensure up-to-date content, version control, and asset library maintenance. Knowledge Management Conduct win-loss debriefs with sales reps and document key takeaways. Maintain an internal playbook including objection handling, competitive intelligence, and case studies. Scheduling & Sales Support Manage calendars, schedule meetings, and coordinate hand-offs for senior reps. Prepare meeting agendas and share relevant materials in advance. Training & Onboarding Support onboarding of new sales team members as processes mature. Provide first-line coaching on CRM usage and best practices. Ideal Candidate Profile Experience & Skills 1–3 years of experience in sales support, sales operations, or marketing coordination. Proficient with CRM tools such as Salesforce, HubSpot, or similar platforms. Comfortable with Google Workspace and/or Microsoft Office Suite. Strong verbal and written communication skills. Exceptional attention to detail and task organization. Attributes Highly process-oriented with a disciplined approach to documentation. Curious mindset with a drive to understand and improve workflows. Strong team player who can bridge Sales, Marketing, and Leadership. Coachable and eager to learn about the product, market, and sales strategy.