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7.0 - 9.0 years
0 Lacs
noida, uttar pradesh, india
On-site
Requirements Description and Requirements Must have 7-9 years of experience. Follows company software development lifecycle to design, code, configure, test, debug, and document system and application programs. Assists in preparing technical design specifications based on functional requirements and analysis documents. Reviews functional requirements, analysis and design documents and provides feedback. Collaborates with other development staff to achieve quality and consistency. Participates in architecture, design and code reviews. Develops and maintains operational and system level documentation. Use Apex to execute flow and transaction control statements on Salesforce servers in conjunction with calls to the API. Use Lightning Component, Visualforce, and JavaScript UI frameworks for developing single page applications for desktop and mobile in the Salesforce application. Use web services, including SOAP API, REST API, Bulk API, and Metadata API, to integrate Salesforce with systems and create APIs that can be consumed by external applications. Use SOQL and SOSL Salesforce database languages to search Salesforce data using field based and text-based search queries. Strong expertise in code optimization & various design pattern techniques Strong expertise in data modeling and backend logic(Apex). Strong expertise Lightning web component. Experience working with Version control software (GIT, SVN etc.) Experience working in an agile environment. Ability to deliver against several initiatives simultaneously. Ability to prioritize and organize effectively. Additional Job Description Excellent written and verbal communication skills. Excellent analytical and troubleshooting abilities. EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Posted 1 day ago
7.0 years
0 Lacs
noida, uttar pradesh, india
On-site
Requirements Description and Requirements Must have specialized skills listed under the specializations tab. Follows company software development lifecycle to design, code, configure, test, debug, and document system and application programs. Assists in preparing technical design specifications based on functional requirements and analysis documents. Reviews functional requirements, analysis and design documents and provides feedback. Collaborates with other development staff to achieve quality and consistency. Participates in architecture, design and code reviews. Develops and maintains operational and system level documentation Must have 7+ years of experiance. Use Apex to execute flow and transaction control statements on Salesforce servers in conjunction with calls to the API. Use Lightning Component, Visualforce, and JavaScript UI frameworks for developing single page applications for desktop and mobile in the Salesforce application. Use web services, including SOAP API, REST API, Bulk API, and Metadata API, to integrate Salesforce with systems and create APIs that can be consumed by external applications. Use SOQL and SOSL Salesforce database languages to search Salesforce data using field based and text-based search queries. Strong expertise in code optimization & various design pattern techniques Strong expertise in data modeling and backend logic(Apex) Strong expertise Lightning web component Experience working with Version control software (GIT, SVN etc.) Experience working in an agile environment Ability to deliver against several initiatives simultaneously Ability to prioritize and organize effectively Excellent analytical and troubleshooting abilities Additional Job Description Must possess good verbal written communication skills. Ability to Multi-task in a fast-paced, deadline driven environment. Highly organized and detail-oriented. Must be aware of common information security principles and practices. EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Posted 1 day ago
5.0 - 10.0 years
1 - 2 Lacs
japan, hyderabad
Hybrid
be the be ,and,the About the job Hi there If you are reading this then you are on an exciting, daunting, fun, hard (or all combined) journey to find the perfect new career. We at Katzion don't think work is the most important part of your life, but let's be honest, we spend far too much time in it not to enjoy it. We make our hiring decisions based on experience, skills, and passion to make an impact. We don't expect individuals to be perfect, and we don't believe in unicorns - although that would be very cool. We also know that time is precious, so we better get into it, so we do not take up too much of yours. THE ROLE Our Salesforce Team is growing rapidly, and we are looking for passionate Salesforce Technical Leads to join our global team (7 offices) of rock stars and help take our organization to the next level. We are looking for a skilled Salesforce QA Engineer to join our team. The ideal candidate will have a deep understanding of Salesforce, strong analytical skills, and should be proficient in Japanese language. You will be responsible for developing and executing test plans, identifying defects, and working closely with the development team to ensure that our Salesforce solutions meet the highest standards of quality. The role is a permanent position based in India be Responsibilities Test Planning & Execution: Develop, document, and execute test cases and test scripts for Salesforce applications. Ensure comprehensive test coverage by analyzing business requirements and technical specifications. Perform functional, integration, regression, and user acceptance testing. Defect Management: Identify, document, and track defects using [your preferred bug tracking tool]. Collaborate with developers and business analysts to resolve issues. Conduct retesting to confirm defect resolution. Automation: Design and implement automated test scripts using tools such as Selenium, JUnit, or others. Maintain and update existing automation scripts to ensure coverage of new features. Quality Assurance Process: Participate in requirements review meetings and provide feedback on testability. Work closely with the development team to ensure timely delivery of high-quality software. Contribute to continuous improvement initiatives within the QA team. Documentation: Create and maintain detailed test plans, test cases, and test scripts. Prepare test summary reports and metrics to track testing progress and outcomes. Qualifications: 1 to 5 years of experience in QA testing with at least 1 years focused on Salesforce. Strong understanding of Salesforce platform, including Sales Cloud, Service Cloud, and custom applications. Experience with QA methodologies, tools, and processes. Hands-on experience with test automation tools (e.g., Selenium, JUnit, or similar). Familiarity with Apex, Visualforce, and Lightning Web Components (LWC) is a plus. Excellent analytical and problem-solving skills. Strong communication skills and ability to work collaboratively with cross-functional teams. Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform App Builder) are a plus.
Posted 1 day ago
3.0 years
0 Lacs
bhubaneswar, odisha, india
On-site
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Conga CLM Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to support organizational goals. You will also participate in testing and refining applications to enhance user experience and efficiency, while staying updated on industry trends and best practices to continuously improve your contributions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of application processes and workflows to ensure clarity and consistency. - Engage in code reviews and provide constructive feedback to peers to foster a culture of continuous improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Conga CLM. - Strong understanding of application development methodologies and best practices. - Experience with integration of Salesforce applications with other platforms. - Familiarity with user interface design principles and user experience optimization. - Ability to troubleshoot and resolve application issues efficiently. Additional Information: - The candidate should have minimum 3 years of experience in Salesforce Conga CLM. - This position is based at our Bhubaneswar office. - A 15 years full time education is required., 15 years full time education
Posted 1 day ago
0.0 - 3.0 years
4 - 4 Lacs
indore, madhya pradesh
On-site
About the Role: We are looking for a motivated and detail-oriented Customer Success Analyst to join our client’s team. In this role, you will be responsible for processing and delivering Identity Verification reports while managing related client communications. You’ll work closely with customers and the Customer Success team to ensure requests are handled smoothly from intake to final delivery. This is a full-time onsite role in Indore , and prior experience in a customer-facing position is required. Local candidates will be preferred. What You’ll Do: Communicate directly with customers to process Identity Verification orders and deliver reports on time. Manage email queues: confirm receipt of new orders, provide updates, and handle ad hoc requests. Initiate verification checks, review results for accuracy, and deliver final reports within agreed timelines. Organize and prioritize daily tasks to ensure requests are completed efficiently. Respond promptly and clearly to customer inquiries while setting proper expectations. Escalate issues and provide feedback to enhance overall service quality. Support additional responsibilities as assigned. Key Requirements: 3–5 years of experience in Customer Support / Customer Success or a similar role. Experience using CRM tools (e.g., Salesforce Service Console or similar) is a plus. Strong communication skills – written, verbal, and interpersonal. Excellent organizational skills with high attention to detail. Ability to multi-task, prioritize, and follow structured processes. Proactive and self-motivated, able to work independently with minimal supervision. Work Environment: Onsite role based in Indore. Requires ability to sit, talk, hear, and work on a computer/phone for extended periods. Close vision required for computer-based tasks. Job Type: Full-time Pay: ₹400,000.00 - ₹440,000.00 per year Application Question(s): What is your Current and Expected CTC ? What is your Notice Period ? Experience: Customer Success Analyst : 3 years (Required) Location: Indore, Madhya Pradesh (Required) Work Location: In person
Posted 1 day ago
0 years
0 Lacs
gurugram, haryana, india
Remote
Job Summary: We are seeking a results-driven Project Manager to lead and manage a high-performing team of 100+ remote sales executives. The ideal candidate will be responsible for driving sales performance, ensuring operational efficiency, and fostering a collaborative virtual work environment aligned with organizational goals. Key Responsibilities: Lead, motivate, and manage a remote team of 100 sales executives across diverse geographies. Develop and implement strategic sales plans to meet and exceed targets. Monitor team performance using KPIs and CRM tools, and provide actionable insights. Coordinate daily operations, ensuring timely execution of campaigns and initiatives. Facilitate effective communication across the team using digital collaboration platforms. Resolve conflicts, remove roadblocks, and maintain high team morale. Prepare regular performance reports and present findings to senior leadership. Continuously optimize processes for remote team productivity and engagement. Required Skills & Qualifications: Proven experience in project management and leading large remote teams. Strong understanding of sales operations, CRM systems (e.g., Salesforce, HubSpot), and performance metrics. Excellent leadership, communication, and interpersonal skills. Proficiency in remote collaboration tools (e.g., Slack, Zoom, Microsoft Teams). Analytical mindset with the ability to interpret data and drive decisions. Bachelor's degree in Business, Management, or related field (MBA preferred). PMP or similar project management certification is a plus.
Posted 1 day ago
4.0 - 8.0 years
11 - 15 Lacs
pune
Work from Office
Responsible for implementing the oracle CPQ application functionalities Developing and Enhancing business requirements across the modules within Oracle CPQ cloud Technical detailed designing, solution designing of CPQ application, Implementing the CPQ solution Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Strong implementation experience in Oracle CPQ cloud Experience in BML,CCS/jQuery and XML Experience in configuration, commerce, integration, and document designer /Doc Engine Experience in integrating SFDC,External systems with CPQ cloud Strong experience in BOM & ABO implementation Preferred technical and professional experience Good to have Oracle CPQ certification Strong Analytical and conceptual skills
Posted 1 day ago
4.0 - 6.0 years
9 - 14 Lacs
coimbatore
Work from Office
As Microsoft Power developer you will design, develop, customize, and support application solutions using Microsoft Power Apps. Responsibilities Microsoft Power developer will do designs, develops, customizes, migrates, and supports business process workflow solutions using Microsoft Power Automate or Microsoft Flow. These may include implementing standalone Apps or integrating Apps with other products such as SharePoint, MS Teams etc If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 4-6 years of experience in Power Apps. Experience with Canvas PowerApps, Model-driven PowerApps and PowerApps portals leveraging Power Dataverse. Able to guide clients on DLP and Governance Preferred technical and professional experience Strong problem solving and troubleshooting skills. Excellent communication skills. We always believe that it is deeply important to have the right person for the right job and you are a flawless fit to this strategy. We want people with an openness and ability to learn and who are ready to put good ideas into action. So, go ahead, and grab the opportunities - we wish you outstanding success in your career and inspire you to bring your best self to work with IBM
Posted 1 day ago
3.0 - 8.0 years
3 - 7 Lacs
bengaluru
Work from Office
As a Campaign Specialist, you are responsible for handling clients across industries within the quality space. You will be responsible for managing the complete investigation process related to quality and compliance controls. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here. Your primary responsibilities include: Build campaign journeys, filter entry audience Build emails using content builder in SFMC Creation email communication by drag and drop Communicate with market point of contacts Investigate journey bugs Create and update data extensions for send and personalization requests Attach creatives to a journey for final deployment Build cloud pages whenever required to connect the email using CTAs Creation of user input form pages Ability to write to Data Extensions Build required automation in Automation Studio whenever required Build error and exception handlers to prevent unhandled risk Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate with 3+ years of experience in Marketing Automation Minimum 2+ years of experience using AMP scripting Minimum 2+ years of responsive HTML, CSS & JavaScript coding experience Basic HTML knowledge Understand campaign brief and campaign flow Able to communicate with market representatives to clarify campaign Good Communication skills Understand the data model and how the database works (primary + foreign key, relations) Able to read and edit HTML/CSS code Basics of SQL Salesforce Marketing Cloud knowledge
Posted 1 day ago
2.0 - 6.0 years
5 - 9 Lacs
bengaluru
Work from Office
As an entry level Package Consultant at IBM, you will help to assist clients in the selection, implementation, and production support of application packaged solutions, such as SAP, Oracle, Salesforce, Microsoft Dynamics, Workday, or SharePoint solution suite, to meet client needs. Leveraging a growth mindset, you're ready and willing to deliver business value, wherever needed. In your role, you may be responsible for: Assisting clients in selection, implementation, and support of packages Make strategic recommendations and leverage business knowledge to drive solutions for clients and their management Run or support workshops, meetings, and stakeholder interviews Develop process maps to understand As-Is and To-Be scenarios Use IBM's Design Thinking to help solve client's challenges Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Ability to translate business solutions into technical requirements Openness to assist clients in the design, business architect, process development, functional implementation, and support of applications. Ability to thrive in an ever changing, technology-based Consulting environment A passion for innovative ideas, coupled with the ability to understand and assimilate different points of view Exceptional quantitative analysis skills and ability to derive recommendations informed by data and insights Preferred technical and professional experience Assist clients in selection, implementation, and support of packages Leverages business knowledge to drive solutions for clients and their management Ability to handle multiple tasks concurrently and meet deadlines, while maintaining focus in an environment with conflicting demands
Posted 1 day ago
4.0 - 8.0 years
11 - 15 Lacs
pune
Work from Office
As a Oracle Cloud Consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. You will work developing solutions that excel at user experience, style, performance, reliability and scalability to reduce costs and improve profit and shareholder value. Your primary responsibilities include: Tailored Oracle Cloud Solutions: Shape solutions within Oracle Cloud based on key client requirements following Agile methodology. Application Configuration and Testing: Configure and test applications to check that it meets business requirements. Continuous Improvement and Problem-Solving: Work within a continuous improvement framework, challenging ideas and finding solutions to problems Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Hiring manager and Recruiter should collaborate to create the relevant verbiage Should be able to understand implementation done in the system, Should be able to understand the issues raised by users and replicate it in non PRD system. Convert and explain key business requirement to technical specification document for development for any changes. Configure SAP System with CO module as per the requirements specified, Convert and create impact analysis document. Understand integration requirement with other SAP modules and Non SAP systems. Analyze, Research, Troubleshoot and help resolve defects arising out of process, Able to do regression testing and System integration testing Preferred technical and professional experience Good to have Oracle CPQ certification Strong Analytical and conceptual skills
Posted 1 day ago
4.0 - 8.0 years
11 - 15 Lacs
bengaluru
Work from Office
Responsible for implementing the oracle CPQ application functionalities Developing and Enhancing business requirements across the modules within Oracle CPQ cloud Technical detailed designing, solution designing of CPQ application, Implementing the CPQ solution Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Strong implementation experience in Oracle CPQ cloud Experience in BML,CCS/jQuery and XML Experience in configuration, commerce, integration, and document designer /Doc Engine Experience in integrating SFDC,External systems with CPQ cloud Strong experience in BOM & ABO implementation Preferred technical and professional experience Good to have Oracle CPQ certification Strong Analytical and conceptual skills
Posted 1 day ago
4.0 - 6.0 years
9 - 14 Lacs
mysuru
Work from Office
As Microsoft Power developer you will design, develop, customize, and support application solutions using Microsoft Power Apps. Responsibilities Microsoft Power developer will do designs, develops, customizes, migrates, and supports business process workflow solutions using Microsoft Power Automate or Microsoft Flow. These may include implementing standalone Apps or integrating Apps with other products such as SharePoint, MS Teams etc If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 4-6 years of experience in Power Apps. Experience with Canvas PowerApps, Model-driven PowerApps and PowerApps portals leveraging Power Dataverse. Able to guide clients on DLP and Governance Preferred technical and professional experience Strong problem solving and troubleshooting skills. Excellent communication skills. We always believe that it is deeply important to have the right person for the right job and you are a flawless fit to this strategy. We want people with an openness and ability to learn and who are ready to put good ideas into action. So, go ahead, and grab the opportunities - we wish you outstanding success in your career and inspire you to bring your best self to work with IBM
Posted 1 day ago
5.0 - 10.0 years
6 - 11 Lacs
mysuru
Work from Office
As a Salesforce Consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. You will work on projects that help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs and improve profit and shareholder value. You can take advantage of opportunities to master new skills, work across different disciplines, move into new challenges and develop a robust understanding of different. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 5+ years of hands-on experience in Salesforce development, including LWC and Apex. Strong proficiency in Lightning Web Components (LWC), JavaScript, and HTML/CSS. Expertise in Apex programming, including classes, triggers, and batch processing. Experience working with Salesforce APIs (REST/SOAP) and integrations. Familiarity with Salesforce security model, including profiles, roles, sharing settings, and permission sets Preferred technical and professional experience Experience with Aura Components (though primary focus is LWC). Knowledge of Salesforce Experience Cloud (Communities). Experience with Salesforce Flows, Process Builder, and declarative automation
Posted 1 day ago
5.0 - 10.0 years
6 - 11 Lacs
bengaluru
Work from Office
As a Salesforce Consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. You will work on projects that help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs and improve profit and shareholder value. You can take advantage of opportunities to master new skills, work across different disciplines, move into new challenges and develop a robust understanding of different industries. Your primary responsibilities include: • Innovative Salesforce CRM Solutions: Collaborate with clients and development team to design and implement creative solutions with Salesforce CRM Applications. • Strategic Consulting and Functional Leadership: Use your consulting skills and business knowledge to lead functional discussions to understand client's business challenges and address them with solution architecture. • Architectural Best Practices Advocacy: Establish and promote with internal teams the design and architecture guidelines and best practice standards. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 5+ years of hands-on experience in Salesforce development, including LWC and Apex. Strong proficiency in Lightning Web Components (LWC), JavaScript, and HTML/CSS. Expertise in Apex programming, including classes, triggers, and batch processing. Experience working with Salesforce APIs (REST/SOAP) and integrations. Familiarity with Salesforce security model, including profiles, roles, sharing settings, and permission sets Preferred technical and professional experience Experience with Aura Components (though primary focus is LWC). Knowledge of Salesforce Experience Cloud (Communities). Experience with Salesforce Flows, Process Builder, and declarative automation
Posted 1 day ago
3.0 - 8.0 years
5 - 9 Lacs
pune
Work from Office
As a Campaign Specialist, you are responsible for handling clients across industries within the quality space. You will be responsible for managing the complete investigation process related to quality and compliance controls. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here. Your primary responsibilities include: Build campaign journeys, filter entry audience Build emails using content builder in SFMC Creation email communication by drag and drop Communicate with market point of contacts Investigate journey bugs Create and update data extensions for send and personalization requests Attach creatives to a journey for final deployment Build cloud pages whenever required to connect the email using CTAs Creation of user input form pages Ability to write to Data Extensions Build required automation in Automation Studio whenever required Build error and exception handlers to prevent unhandled risk Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate with 3+ years of experience in Marketing Automation Minimum 2+ years of experience using AMP scripting Minimum 2+ years of responsive HTML, CSS & JavaScript coding experience Basic HTML knowledge Understand campaign brief and campaign flow Able to communicate with market representatives to clarify campaign Good Communication skills Understand the data model and how the database works (primary + foreign key, relations) Able to read and edit HTML/CSS code Basics of SQL Salesforce Marketing Cloud knowledge
Posted 1 day ago
0 years
0 Lacs
gurugram, haryana, india
On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Senior Analyst - Insights & Enablement Job Description Summary Mastercard Overview Mastercard is a global technology company behind the world’s fastest payments processing network. It serves as a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. Mastercard ensures every employee has the opportunity to be a part of something bigger and to change lives. The company believes that as it grows, so should its employees, connecting everyone to endless, priceless possibilities. Services within Mastercard The Services team is a key differentiator for Mastercard, providing cutting-edge services that help customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Insights & Enablement within Services The Insights & Enablement team ensures the right infrastructure and tools are in place to enable data-driven decisions and optimize productivity. They partner across Services to enhance reporting insights, increase efficiency, and automate processes. The Services Business Development Insights & Enablement Team (Services BD I&E) supports the front-line business development sales team for Mastercard Data & Services. This team ensures that BD teams focus on what they do best - selling. This Sales Enablement function designs and builds the sales capabilities that the Services team needs to effectively materialize its revenue growth potential, while simplifying current sales support activities to enable the team to spend more time with clients. Role & Responsibilities: Reporting To The Director, Services BD Insights And Enablement, The Senior Analyst Will Lead And Support The Implementation, Optimization, And Ongoing Enhancement Of The Contract Lifecycle Management (CLM) Platform For The Services Organization. This Role Demands a Proactive Contributor Who Can Drive Strategic Improvements, Mentor Junior Team Members, And Collaborate Cross-functionally To Deliver Impactful Outcomes. Key Responsibilities Include: Lead the preparation and refinement of Services Contracting workflows, ensuring alignment with evolving business needs. Drive the definition and documentation of business requirements for migrating legal and contractual constructs into the CLM environment. Oversee testing and validation of new CLM features, proactively identifying issues and coordinating resolution efforts. Strategically leverage tools such as Ironclad, Salesforce, Signavio, CPQ, and other Sales Enablement platforms to enhance execution and efficiency across responsibilities. Provide guidance and mentorship to Analysts and junior team members within the team. All About You: Advanced proficiency in MS Office applications, including Excel (data modelling and analysis), PowerPoint (executive-level presentations), Word (professional documentation), and Visio/ Signavio (process mapping). Proven experience in Sales Enablement, Automation, and Business Process Transformation, with a track record of delivering measurable improvements. Strong collaboration skills with internal stakeholders and cross-functional teams; able to influence and align diverse perspectives. Effective communicator with experience presenting to and engaging with senior leadership. Demonstrated leadership in managing multiple initiatives, prioritizing deliverables, and ensuring timely execution. Comfortable navigating ambiguity and responding to urgent, unanticipated requests with agility and confidence. Flexible and adaptable to work with global teams across multiple time zones. Note: THIS IS NOT A DATA SCIENCE/ DATA ANALYTICS ROLE. While we are open to such profiles, but this role is not focused on growing technical Data Science/ Analytics competencies. Corporate Security Responsibility All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Posted 1 day ago
15.0 years
0 Lacs
hyderabad, telangana, india
On-site
About the role: As an Associate Director – Functional Pre-Sales at Darwinbox, you will be at the forefront of shaping enterprise HCM transformation journeys for our most strategic customers. Leveraging deep functional expertise in HR, a strong consultative mindset, and comprehensive knowledge of the Darwinbox platform, you will lead the functional sales engagement—crafting solutions, influencing buying decisions, and driving functional wins throughout the sales cycle. You will be the trusted advisor who connects business needs with product capabilities—leading discovery sessions, workshops, proof of concepts (POCs), and solution demonstrations that articulate the differentiated value of Darwinbox in competitive, high-stakes enterprise evaluations. About Darwinbox: Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries. Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more. Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners. Additional Roles & Responsibilities Lead discovery workshops with client stakeholders to gather, understand, and document complex HCM business requirements and processes. Design end-to-end functional solutions aligned to customer needs, leveraging Darwinbox’s capabilities and showcasing them through compelling demos, POCs, and workshops. Develop and communicate value-based solution narratives and business cases that resonate with both business and IT decision-makers. Collaborate with sales, product, implementation, marketing, and value teams to build winning value propositions and industry-specific solution messaging. Lead RFP responses and solution design for functional and implementation aspects, ensuring timely, differentiated, and well-aligned submissions. Own and execute enterprise-grade POCs across multiple HCM modules—drive configurations, conduct evaluation workshops, manage documentation, and secure functional buy-in. Build and nurture trusted relationships with senior client stakeholders—including CHROs, CIOs, and transformation leaders—guiding them through the evaluation journey. Research and articulate Darwinbox’s advantages over legacy ERP systems and competing SaaS platforms in specific industry contexts. Drive continuous learning and maintain up-to-date knowledge of Darwinbox’s evolving product roadmap, industry best practices, and enterprise HR trends. Serve as a key partner in shaping the go-to-market strategy for strategic accounts and industry verticals. Requirement: 10–15 years of experience in HCM functional consulting, pre-sales, or implementation in enterprise environments. Proven track record in value-based, consultative selling of HCM or SaaS solutions to large enterprises. Deep understanding of end-to-end HR processes (core HR, talent, payroll, performance, etc.) across industries. Strong problem-solving, critical thinking, and solutioning abilities in complex, multi-stakeholder environments. Experience engaging and influencing C-level executives and senior business stakeholders. Strong experience in building HCM implementation strategies and roadmaps. Excellent presentation, communication, and stakeholder management skills. Prior experience in project management or consulting roles is a strong plus. Familiarity with Microsoft Project (MPP) or similar tools is advantageous.
Posted 1 day ago
8.0 years
0 Lacs
hyderabad, telangana, india
On-site
Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Manager Information Systems What You Will Do Let’s do this. Let’s change the world. In this vital role you will be leading and charting the course for the Salesforce Platform team that builds and transforms technology capabilities that positively impacts business outcomes. This individual will be responsible for developing and leading a very hardworking team that is built for delivering high-end and innovative technologies. The ideal candidate will have a consistent track record of leadership in technology-driven environments for the Salesforce platform and has a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with cross-functional and global teams is required to ensure seamless development and operational excellence. The ideal candidate will have a strong background in the end-to-end software development lifecycle and a Scaled Agile practitioner, coupled with leadership and transformation experience. This role demands the ability to drive and deliver against key organizational pivotal initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure. Roles & Responsibilities: Lead and manage large, diverse teams within a matrixed organization. Collaborate with geographically dispersed teams, including those in the US and other international locations. Oversee the software development lifecycle Develop and implement strategic plans for technology and workforce. Follow global standards and practices. Foster a culture of collaboration, innovation, and continuous improvement. Develop talent, motivate the team, delegate effectively, champion diversity within the team and act as a role model of servant leadership. Understand the decision-making process, workflows, and business and information needs of business partners and key collaborators Contribute and define business outcomes + requirements, technology solutions, and services Improve activities being measured by crafting, monitoring, and optimizing relevant feedback loops through 'test & learn' activities Work with Product Owners, Service Owners and/or delivery teams to ensure that delivery matches commitments, acting as a critical issue point and facilitating communication when service commitments are not met Ensure ongoing alignment with strategy, compliance, and regulatory requirements for technology investments and services What We Expect Of You We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of Business, Engineering, IT or related fields Preferred Qualifications: Must-Have Skills: Demonstrated experience in managing technology initiatives and teams with a track record of successful innovation Experience in people management and leading matrixed teams, and passion for mentorship, culture and fostering the development of talent. Experience in applying technology best practice methodologies: Scaled Agile (SAFe), ITIL, etc. Good-to-Have Skills: Experience in a leadership role within a pharmaceutical or technology organization Extensive experience in the software development lifecycle. Experience using and adoption of Scaled Agile Framework (SAFe) Strong analytic/critical-thinking and decision-making abilities. Ability to work effectively in a fast-paced, dynamic environment. Established business partnerships and IS governance practices involving senior business stakeholders Exposure to or basic understanding of Salesforce Platform. Knowledge of cloud platforms (e.g., Salesforce, AWS, Azure) or container technologies (Docker) Professional Certifications (please mention if the certification is preferred or mandatory for the role): Scaled Agile Framework (SAFe) for Teams (preferred) Soft Skills: Excellent leadership and team management skills. Strong transformation and change management experience. Exceptional collaboration and communication skills. High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented with a focus on achieving team goals. Strong presentation and public speaking skills. Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams What You Can Expect Of Us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Posted 1 day ago
3.0 years
0 Lacs
gurugram, haryana
On-site
ClearView Healthcare Partners is a premier life sciences strategy consulting firm headquartered in Boston, with offices in San Francisco, New York City, London, Zurich and Gurgaon. Serving clients in the biopharmaceutical, medical device, and diagnostic spaces, we provide world-class strategic decision-making support across a diverse range of business issues. Our goal is to inform actionable recommendations that allow companies to achieve their business objectives. Role Overview We are seeking a detail-oriented and motivated Administrative Assistant to join our India team in our Gurgaon office. This role is part of the global administrative team, supporting the business and the India office with a range of administrative tasks to keep our organization running smoothly. This position will report to our India Administrative Manager. Manage Non-Urgent Travel Manage and submit expenses in a timely manner (as needed) Monitor main line phone calls (Zoom Voicemail) Coordinate support tickets in fresh service Responsible for proposals inbox with entry into Salesforce Manage logistics for large team meetings – including lunch orders, web conference set up Support set-up of new offices and desks for new hires In charge of kitchen and supply inventory (coordinated with Office Manager) Record keeping, document management, data entry Ownership for mail and package delivery Front desk support Requirements 3+ years of experience in an office environment required Previous experience in an administrative assistant or office support role preferred Professional written and oral communication skills Technological literacy required, familiarity with Microsoft Office suite (e.g., Outlook and Excel) preferred Ability to lift up to 50 pounds Bachelor’s degree preferred What We Value We recognize that not every candidate will meet every qualification listed. If you’re excited about this role and believe you have relevant experience or transferable skills, we encourage you to apply. We value curiosity, a growth mindset, and a commitment to collaboration. We encourage you to apply even if you don’t meet every single qualification. We are looking for individuals who are passionate about our mission and are eager to grow and learn. ClearView Healthcare Partners ("CV") is an Equal Opportunity employer. All qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
Posted 1 day ago
0 years
0 Lacs
hyderabad, telangana, india
On-site
Job Responsibilities Analyzing and capturing requirements, documenting and relaying those to the Technology team members. Modelling business processes and identifying opportunities for process improvements. Identifying issues, risks and benefits from the existing (as-is) and proposed (to-be) solutions and outlining their impact on business. Writing concepts, functional design, user stories and acceptance criteria’s, use cases and business process design/requirement documents. Being involved in implementation, training, and testing of the solutions Supporting business transition and helping to establish change. Building relationships with customers at ground level and mid management level, to help manage the account, with support from the Program/Implementation Manager/Lead. Mandatory Skills B.E or B.Tech or MCA. Relevant experience in business analysis –FSL field. Technical Skills: Proficiency in Salesforce platform, including FSL, and understanding of business processes. Communication Skills: Excellent verbal and written communication skills to effectively interact with stakeholders. Problem-Solving Skills: Ability to analyze business needs and develop effective solutions. Must have experience in writing the functional design documents and user stories for agile development projects. Experience in leading requirements gathering workshops and business analysis for relevant years in agile projects. Experience in complicated software projects. Optional Skills Effective stakeholder management. Fast and independent decision maker. Confident presenter.
Posted 1 day ago
15.0 years
0 Lacs
jaipur, rajasthan, india
On-site
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Skills Salesforce is seeking a highly motivated Director of Professional Services for it’s Global Delivery Centre. The ideal candidate will have experience working in a Global Delivery Centre set up and a strong Salesforce background with a passion for development and growth. As a Director of Professional Services you should have expertise in building strong competency with large teams across geographies. Should have pre-sales management experience with a deep knowledge of enterprise sales cycles. Should have Salesforce project implementation experience with the different engagement models.We seek an outstanding and experienced leader who will lead a highly motivated and performant industry focused Services team to deliver maximum value and satisfaction to our customers and teams.The successful candidate will be a key member of the Leadership Team. You will have a depth and breadth of experience managing a team of service engineers, across industries & domains and multiple product lines. You will have exceptional leadership, communication, strategic, analytical, pre-sales, and consulting skills, as well as a track record of building high performing teams. Additionally, you will have a track record of success in the following areas: Internal and external stakeholder management C level relationships and the ability to translate these into revenue Transformational thinker and leader, taking the business to the next level through disruptive thinking and innovation People and Organisational leadership Responsibilities Manage and grow an industry focused professional services team with the top talent and organization structure Provide leadership, technical direction, and mentor to maintain a high-performing, highly engaged team with maximum utilization Build and foster relationship for a greater and closer collaboration with the Regional Salesforce Professional services teams Business Development - Leverage existing relationships to help win new Salesforce clients. Participate in business development with prospective clients including solution definition, pre-sales, estimating, negotiating and project planning. Present solutions and proposals to internal and external stake holders. Focus on innovation to ensure the team is constantly innovating in their approach to deliver maximum value of Salesforce products. Build and nurture relationship with internal teams like product & engineering, external system integrator and technology partners to solidify our partnership and commitment to the customer while penetrating deeper within accounts. Hire world class talent, promote diversity (age, gender, experience, and heritage) and manage performance to ensure career growth opportunities Embody Salesforce values and provide exemplary leadership Experience/Skills Required 15+ years of experience working for a consulting firm or a professional services division of a software company that delivers software based business solutions related to Sales, Marketing, Services and Support Strong Salesforce experience in Sales, Services and/or Industry clouds Proven success in building a Salesforce consulting organisation with a will to win and a track record of leading a team of 100 plus members while demonstrating continuous improvement. Track record of at least 5 successful Salesforce cloud project implementations. Experience of one or more large scale transformation projects successfully completed Track record of selling solutions at the C-level Track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth Passion for technology and innovation, and a proven “forward thinker” Ability to quickly grasp and distinctly explain technology and business concepts Strong understanding of business processes and their implementation into enterprise applications Excellent analytical, influencing and communication skills: Demonstrate the ability to collaborate effectively across teams (both internal and external) to garner support and achieve outsized impact Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Posted 1 day ago
2.0 - 5.0 years
2 - 5 Lacs
pune
Work from Office
Quotations/Renewal-Order Management PUNE Loc-Pune Exp-2-5yrs Must have-Renewal, Quotation exp Pckg-5.5 LPA Order Management,contract renewal quotation process,SLA,Q2O,Quote to Order NP-Imm-30Days Excellent communication rashibimaginators@gmail.com Required Candidate profile Order Management, order fulfillment renewal, quotation, agreement, End to End Order taking/tracking, BPO Quotations, Service Contract Renewal environment Retail/CPG ERP systems SAP Order Amendments
Posted 1 day ago
5.0 - 10.0 years
30 - 45 Lacs
gurugram
Remote
Key skills : GTM ops, GTM engineer, GTM tools like Salesloft, Zoominfo Timings : 6:30 PM to 3:30 AM What you'll do: Birdeye is hiring a Sales Operations Manager to manage and optimize our Go-to-Market (GTM) systems and tools. This role is part of the global Revenue Operations team. It will be a key partner to Sales, Marketing, and Customer Success in driving system adoption, efficiency, and ROI across our GTM tech stack. Youll own the sales tech stack, lead vendor relationships, monitor usage and license allocation, and coordinate closely with internal stakeholders and IT to ensure our tech stack adoption and usage is optimal. Youll also support integration opportunities, data governance, and process improvement initiatives tied to our tech stack. The ideal candidate will have 5-10 years of experience in sales operations (reporting, data analysis, sfdc admin, dashboards) with a focus on managing the sales tech stack. Admin level knowledge of SFDC, and tools like ZoomInfo, LinkedIn Sales Navigator, Salesloft, Nooks, Clay, Gong, Chorus is helpful. Role & responsibilities Closely monitor usage and settings of tools like ZoomInfo, Salesloft, Clay, Nooks, and Gong. Coordinate with the vendor CSM to implement new features/debug. Maintain department-wise user hierarchy in Salesforce and other tools to ensure accurate reporting Maintain a centralized repository of all sales tools that we have, along with other relevant information like IT and functional SPOCs, renewal dates, number of licenses, etc Interact closely with IT and functional SPOCs to understand ideal usage level, and then flag inactive/redundant users and optimize license allocation Keep a close track of renewal dates, pricing, and important contract terms, and flag them in a timely manner Maintain relationships with vendor CSMs to ensure scheduled governance meetings and training are held, and ensure the participation of the relevant stakeholders Act as a Single point of contact internally for any issues pertaining to any of the systems and tools and coordinate with the vendor CSM/support team for resolution Publish regular reports on these areas and seek feedback from the leadership and other stakeholders Look for synergies between various systems and opportunities for optimizing spend Stay abreast of the landscape (pertaining to some of the tools we use) and provide ideas on new technologies that can help us improve efficiencies or reduce spend Provide support to the revenue operations team on various analytical projects Preferred candidate profile 5-10 years of experience as a Sales Ops Manager, preferably in the SaaS space managing tools and systems Prior experience of popular tools like Salesforce Data Loader/Workbench, ZoomInfo, Chorus, Salesloft, etc. Admin experience/certification will be great. Strong project and program management skills. Excellent spreadsheet and presentation skills Excellent communication skills, with experience building reports, presentations, and analyses for the leadership. Ability to operate autonomously with demonstrated experience, knowledge, and expertise within SaaS / Enterprise Software. Startup experience is a plus.
Posted 1 day ago
0 years
0 Lacs
india
Remote
Job Title : Project Manager - CCaaS - NICE CXone Job Location : India, remote Job Type : Long Term Contract Industry : Customer Experience/ Contact Center/ Saas Job Summary: We are seeking a NICE CXone Implementation Project Manager to lead and deliver end-to-end implementations of CXone solutions. The ideal candidate brings a blend of strong project management experience , hands-on knowledge of NICE CXone , and exceptional leadership and communication skills . You will be responsible for planning, coordinating, and executing implementation projects, ensuring they are delivered on time, within scope, and with high client satisfaction. Key Responsibilities: Lead full lifecycle project management for NICE CXone implementation and migration projects. Serve as the primary point of contact for internal stakeholders, clients, and third-party vendors. Develop detailed project plans including scope, milestones, budgets, resources, and timelines. Apply appropriate project management methodologies (Agile, Waterfall, Scrum, etc.) to meet client and business needs. Monitor project progress and proactively manage risks, dependencies, and changes in scope. Ensure compliance with internal processes and industry standards throughout project execution. Manage internal and external resources, assigning tasks and tracking deliverables. Conduct regular status meetings, generate reports, and ensure transparent communication with stakeholders. Support user acceptance testing (UAT), issue resolution, and go-live readiness. Provide post-implementation support and ensure knowledge transfer. Required Skills & Qualifications: Hard Skills: NICE CXone certification in project management or implementation is required . Proven experience implementing NICE CXone contact center solutions. Strong grasp of project management methodologies : Agile, Scrum, Waterfall, Kanban, Lean, PRINCE2. Proficient in project planning and scheduling , including task dependencies, milestones, and resource allocation. Excellent skills in risk identification and mitigation planning . Experience with project management tools such as: Microsoft Project / Jira / Confluence Familiarity with documentation, compliance standards, and change management. Background in resource and budget management across cross-functional teams. Soft Skills: Excellent verbal and written communication skills for effective stakeholder management. Strong leadership with the ability to drive collaboration across technical and non-technical teams. Adaptability in fast-paced, dynamic environments. Effective conflict resolution and stakeholder alignment techniques. Advanced time management and task prioritization capabilities. Strong negotiation skills with both clients and internal stakeholders. Demonstrated critical thinking and problem-solving ability during complex implementations. Preferred Qualifications: PMP, CSM, or PRINCE2 certification. Experience managing contact center transformations or cloud-based SaaS deployments. Familiarity with CRM systems like Salesforce, ServiceNow, or Zendesk. Experience working with BPOs or customer service organizations is a plus.
Posted 1 day ago
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