35615 Salesforce Jobs - Page 18

Objective: The objective of the position is to facilitate Advisor productivity within the organization through Best-in-Class Call Audits, Audit Documentation & feedback, to assist with enhancement in advisor conversation quality Roles and Responsibilities: Quality Audit professional with hands-on experience in all aspects of contemporary Conversion centric (Sales Process) Call Audits. Monitor and evaluate inbound and outbound sales calls for adherence to quality standards and compliance. Provide detailed feedback and recommendations to Outreach Advisors for continuous improvement. Document call assessments, identify trends, and report on key performance indicators (KPIs). Collaborate with the training team to develop coaching programs based on audit findings. Assist in creating and updating quality guidelines and performance criteria. Ensure compliance with company policies, procedures, and relevant regulations. Work with management to identify areas for process optimization and improved customer interactions. Parameters key to the successof this positionare: Bachelors degree or equivalent experience in a relevant field. Proven experience 3+ years as a Call Quality Auditor or in a quality assurance role within a sales-oriented call center. Strong understanding of consultative sales processes in a high-ticket sales environment and Inside Sales Outreach operations. Excellent analytical and observation skills. Effective communication and feedback delivery. Proficiency in using call monitoring tools and CRM software. Familiarity with EdTech industry standards is a plus. Key Skills: Call Quality Audit Consultative Sales Process Knowledge Delivering Feedback Critical thinking Coach & develop teams Growth mindset Conflict resolution Decision Making Technical: MS Office applications like Excel, Powerpoint, Planner, etc. Reporting skills for formulating and basic automation, trend analysis using Excel Working knowledge of any tools/applications to implement instructional design process preferred Working Knowledge of Salesforce is an added plus Show more Show less

Job Description: Business Development Manager Oxrow (Division of Duckman Studio) Location: Mumbai, Maharashtra About Oxrow Oxrow is a forward-thinking IT services division under Duckman Studio, renowned for our expertise in Salesforce, Odoo, Mobile App Development, Artificial Intelligence, and Website Development. We provide end-to-end Salesforce servicesfrom implementation and data migration to custom development and robust integrationsand deliver tailored Odoo ERP solutions that streamline operations, boost productivity, and offer unified system views. Alongside, we specialize in building scalable mobile apps, AI-driven solutions, and modern websites that help businesses achieve digital transformation. ???? Heres the website: www.oxrow.com Role Overview We are seeking a dynamic and experienced Business Development Manager to drive our growth across Salesforce, Odoo, Mobile Apps, AI, and Web Development services. Youll be the driving force behind client acquisition, strategic partnerships, and revenue growthworking closely with technical teams and leadership to shape our market presence and business trajectory. Key Responsibilities Develop and execute sales strategies to expand Oxrows IT services portfolio (Salesforce, Odoo, Mobile App, AI, Web Development). Identify, qualify, and engage new enterprise and mid-market clients across multiple technology verticals. Build and nurture strong relationships with clients, partners, and internal stakeholders. Create and deliver compelling sales proposals, presentations, and RFP responses. Collaborate with delivery teams to define and align client needs with solution capabilities. Negotiate contracts and close deals that align with revenue targets and business goals. Track and report on sales pipeline metrics, forecasting, and performance against targets. Stay abreast of market trends, competitive landscape, and emerging opportunities in CRM, ERP, AI, Mobile, and Web tech sectors. Act as a brand ambassadorrepresent Oxrow at events, conferences, and industry forums. Minimum Qualifications 5+ years of business development experience in IT services, with a strong emphasis on CRM (Salesforce), ERP (Odoo), or emerging technologies (Mobile Apps, AI, Web). Proven ability to sell enterprise software solutions or IT services, ideally Salesforce/Odoo implementations, custom app development, or AI/web projects. Excellent communication, presentation, and negotiation skills. Strategic thinker with strong problem-solving and relationship-building capabilities. Self-starter with target-driven mindset and demonstrated success in pipeline management. Familiarity with Salesforce ecosystem, Odoo modules, and experience in mobile/web/AI project sales is a plus. What Oxrow Offers Opportunity to work with cutting-edge projects across Salesforce, Odoo, Mobile, AI, and Web domains. Collaborative, innovation-driven culture under the umbrella of Duckman Studiocombining creative craft and technical depth. A chance to contribute to end-to-end digital transformation for clients globally. Room for professional growth and long-term impact. Show more Show less

Why Join Us Are you inspired to grow your career at one of Indias Top 25 Best Workplaces in IT industry Do you want to do the best work of your life at one of the fastest growing IT services companies Do you aspire to thrive in an award-winning work culture that values your talent and career aspirations Its happening right here at Iris Software. About Iris Software At Iris Software, our vision is to be our clients most trusted technology partner, and the first choice for the industrys top professionals to realize their full potential. With over 4,300 associates across India, U.S.A, and Canada, we help our enterprise clients thrive with technology-enabled transformation across financial services, healthcare, transportation & logistics, and professional services. Our work covers complex, mission-critical applications with the latest technologies, such as high-value complex Application & Product Engineering, Data & Analytics, Cloud, DevOps, Data & MLOps, Quality Engineering, and Business Automation. Working at Iris Be valued, be inspired, be your best. At Iris Software, we invest in and create a culture where colleagues feel valued, can explore their potential, and have opportunities to grow. Our employee value proposition (EVP) is about Being Your Best as a professional and person. It is about being challenged by work that inspires us, being empowered to excel and grow in your career, and being part of a culture where talent is valued. Were a place where everyone can discover and be their best version. Job Description Role Summary: Supports quality assurance planning by analyzing current application components and team testing practices, with a focus on streamlining QA processes for future validation activities. Key Responsibilities Review existing QA practices across teams and identify overlaps and gaps. Analyze current application components to identify test scenarios. Define quality metrics and acceptance criteria. Collaborate with the BA and Architect to ensure testability of application components. Develop test strategy and planning for subsequent phases. Identify risks and dependencies that may impact quality. Skills & Experience 4+ years in QA, preferably with Salesforce experience. Strong understanding of SDLC and testing methodologies. Experience with test management tools (e.g., JIRA, TestRail). Detail-oriented with strong analytical skills. Mandatory Competencies QA - Testing Process QA/QE - QA Manual - Acceptance Testing Programming Language - Salesforce - OOPS Concepts QA - Test Management QA/QE - QA Manual - Qtest, QC, JIRA and other Tools Beh - Communication and collaboration Perks And Benefits For Irisians At Iris Software, we offer world-class benefits designed to support the financial, health and well-being needs of our associates to help achieve harmony between their professional and personal growth. From comprehensive health insurance and competitive salaries to flexible work arrangements and ongoing learning opportunities, we&aposre committed to providing a supportive and rewarding work environment. Join us and experience the difference of working at a company that values its employees' success and happiness. Show more Show less

Role: Direct Technician Location: Gurgaon, India Full/ Part-time: Full time Build a career with confidence Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. About This Role You will uniquely impact our customers, becoming the face of the confidence we stand by while ensuring their comfort. Your knowledge of Commercial HVAC will be critical in working on a variety of installations, repairs, and maintenance projects. Chances to work independently and as a team will highlight your ability to both collaborate and individually make on-the-job decisions. This is an excellent opportunity for someone who is passionate about their trade and wants to take their skills to the next level. Key Responsibilities Diagnosing mechanical and electrical malfunctions and making recommendations Performing regularly scheduled maintenance on heating and cooling units Installing, replacing, or repairing equipment; including the need to calibrate thermostatic controls; worn heating, ventilation and air-conditioning parts and equipment; repair or replace low- and high-pressure liquid lines etc. Assembling and installing metal ductwork Assisting in planning and designing of new installations of heating and air-conditioning systems Providing estimates of materials required Repairing and replacing damaged parts and equipment Reading blueprints, floor plans and wiring diagrams Reading and interpreting City, State, and EPA regulations Establishing and maintain effective relationships with customers and their representatives Safely operating company vehicles, machinery, and equipment Recognizing risks and safety hazards commonly found in HVAC operations, and implementing appropriate controls to ensure safe work; collaborate with management personnel to maintain safe working environments Identify situations that require escalation or elevation to Supervisor or Manager for guidance or need to request additional support Regularly rig and properly set up gantry for safely lifting equipment, overhauling pumps, chillers etc. Participating in all required safety training and actively carry all state or national required licensing. Required Qualifications You need understand the importance of providing expert and quality service. We are looking for an individual who has: A minimum of 5 years practical working experience in the HVAC Industry This role may also require passing examination regarding the abilities and know how of Building Trades Journeyman, conducted by an Examining Board Must be able to lift 50lbs Must be able to stand, crawl, sit, squat of extended period of times High School Diploma/GED Preferred Qualifications Other experience and qualities you may have that would be beneficial in this role include: Basic understanding of building automation controls Excellent communication skills both written and verbal Experience using Salesforce and ServiceMax is a plus Benefits We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary. Make yourself a priority with flexible schedules, parental leave Drive forward your career through professional development opportunities Achieve your personal goals with our Employee Assistance Programme Our commitment to you Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way . Join us and make a difference. Apply Now! Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice Click on this link to read the Job Applicant's Privacy Notice

We are looking for an experienced Senior Sales Development Representative (SDR) with 6+ years of proven expertise in prospecting, lead qualification, and pipeline development. The Senior SDR will play a pivotal role in identifying target accounts, engaging with decision-makers, and booking qualified meetings for the sales team. This position demands a strong mix of strategic outbound execution, process ownership, and team mentorship. Key Responsibilities Outbound Prospecting: Execute multi-channel outreach (email, LinkedIn, phone, bidding platforms) to engage decision-makers. Lead Qualification: Assess inbound and outbound leads to ensure alignment with Ideal Client Profiles (ICP). Meeting Generation: Consistently schedule qualified discovery calls and demos for the sales team. Proposal & Messaging: Tailor outreach campaigns, write compelling proposals, and adjust messaging based on market feedback. Pipeline Management: Maintain accurate and up-to-date lead data and activities in CRM (HubSpot, Salesforce, or equivalent). Process Optimization: Drive improvements in cadence design, outreach personalization, and performance tracking. Mentorship: Coach and support junior SDRs to improve productivity, messaging quality, and qualification skills. Collaboration: Work closely with Account Executives and Marketing teams to align campaigns with market positioning. Requirements Experience: 6+ years in SDR/BDR roles, preferably within IT services, SaaS, or technology consulting. Track Record: Consistent success in lead generation and meeting quota targets. Skills: Expert in outbound sales tactics and cold outreach Strong proposal writing and business communication Familiarity with CRM and automation tools (HubSpot, Salesforce, Apollo, Lemlist, LinkedIn Sales Navigator) Ability to analyze performance metrics and optimize campaigns Mindset: Self-starter, target-driven, and comfortable in a fast-paced, high-growth environment. KPIs & Targets Qualified Leads Generated: Minimum 40–50 qualified leads per month. Conversion Ratio: At least 20–25% of leads progressing to proposal/demo stage. Revenue Contribution: Expected to contribute $250K+ annual pipeline opportunities. Response SLA: All inbound and warm leads responded to within 24 hours. CRM Hygiene: 100% accuracy in updating lead status, notes, and follow-ups. Outreach Activity: Minimum 120 – 150 targeted outreach attempts per week (emails, LinkedIn connects, calls). Benefits Health insurance. Hybrid working mode. Provident Fund. Parental leave. Yearly Bonus. Gratuity. Location: Kolkata Full time

Qualifications Proficiency in Front-End Development Strong Software Development skills Frontend: React, PWAKit, TypeScript, SCAPI, .isml, SCSS Excellent Communication and Customer Service abilities Experience in Training and mentoring team members Ability to work in a hybrid environment Bachelor’s degree in Computer Science or a related field Familiarity with SFCC (Salesforce Commerce Cloud) platform Previous experience in a leadership role is a plus

Job Title: Marketing Operations Specialist Location: Bangalore, India About Unifize At Unifize, we&aposre building a SaaS platform that revolutionises process efficiency for product development, quality, and operations teams in ISO and FDA regulated companies, especially in the medical device, pharmaceutical, nutritional supplement, and cosmetics industries. By integrating communication, data, documents, and workflows into a single source of truth, we help our customers deliver better products on time, on budget, and with reduced risk. Please review: Case studies and testimonials from customers who talk extensively about their transformational experience using Unifize. Platform page that explores the various pioneering platform features About us, which includes a questionable piece of amateur dramatics by the founders The Role We are hiring a Growth & Revenue Operations Associate to take full ownership of multichannel GTM execution, build scalable systems, and drive KPI-driven growth across the sales and marketing funnel. This is a high-impact, high-ownership role that&aposs ideal for someone who thrives in fast-paced environments, is data-obsessed, and excels at bringing structure to ambiguity. Responsibilities Channel Ownership & Campaign Execution Lead the execution of PPC, PPL, outbound, and inbound campaigns Coordinate campaign workflows including landing pages, assets, automation sequences, and tracking Design and run experiments across channels to uplift acquisition and conversion KPIs KPI Monitoring & Optimization Track funnel performance metrics (MQL-SQL conversion, pipeline velocity, CAC) Identify bottlenecks and optimization opportunities using data-driven insights Build dashboards and automate performance reporting for the Sales and Marketing teams Feedback Loops & Cross-Team Collaboration Act as the bridge between Sales, Marketing, and Product teams Own the marketing-to-sales handoff and lead qualification process Establish feedback loops to align messaging, targeting, and GTM initiatives with real-time sales insights Systems, Automation & Process Building Manage CRM and campaign tools like HubSpot, GA4, and attribution systems Set up lead scoring, reporting frameworks, and qualification workflows Ensure data hygiene and system scalability to support performance visibility You&aposre a Great Fit If You... Have 2-3 years of experience in Growth Ops, RevOps, or B2B SaaS Marketing/Sales Ops Are highly analytical and self-driven, with a strong inclination toward data and experimentation Are familiar with CRM and automation tools (Salesforce, GA4, Account Identification tools, etc.) Experience with PPC channels like LinkedIn, Gartner, and Google Experience with Sales Engagement tools like Salesloft, Outreach, etc. Thrive in cross-functional settings and can work independently in fast-paced environments Enjoy building scalable processes from scratch and iterating continuously Bonus Points Hands-on experience with SQL, funnel analytics, and attribution tracking Familiarity with Zapier, Notion, Google Data Studio, or other automation and no-code tools Prior experience in early-stage SaaS startups or GTM teams Why This Role is Unique You&aposll be at the heart of our growth enginestrategizing, executing, and optimizing at the intersection of Sales, Marketing, and Product. This is a rare opportunity to build foundational systems and drive experimentation at a fast-growing SaaS company. Show more Show less

???? We&aposre Hiring! ?Position: Progress 4GL Developer Experience: 4 to 8 years Location: Noida (Hybrid Work Mode) Notice Period: Immediate Joiners, 15 Days, or 30 Days Company: Echo Managed Services (Product-Based Company) About Us: Echo Managed Service is a thriving product-based company with a strong focus on growth and innovation. We are urgently looking for an experienced Progress 4GL Developer to join our team immediately. Key Responsibilities: Develop and maintain applications using Progress 4GL Collaborate with cross-functional teams to implement solutions Troubleshoot and resolve issues in a timely manner Ensure high-quality and efficient code delivery Skills & Experience: 4 to 8 years of hands-on experience in Progress 4GL development Expertise in product-based development and support Progress 4GL With adm, Webspeed, HTML, Javascript. Secondary Skills: OpenEdge Salesforce Savvion Knowledge is an added advantage. Show more Show less

Start2 Group is a global innovation leader taking your startup journey to the next level. As a premier startup ecosystem platform, Start2 Group serves as the ultimate destination for growth-oriented startups, corporations, investors, and governments to shape and scale ventures with growth potential. Founded in 2008, Start2 Group has consistently played a pivotal role in the success stories of thousands of startups, guiding them seamlessly from initial fundraising to global expansion. We operate in key markets across Europe, the Americas, Asia, and the Middle East, shaping the future of innovation on a global scale. We are looking for a Marketing & Ecosystem Manager based in India to join our fun team of passionate and positive individuals in creating meaningful and engaging marketing campaigns for our programs in the innovation ecosystem in Asia and beyond. In this role, you will be responsible for developing and executing effective online and offline marketing campaigns, including co-marketing, content development, demand generation, thought leadership and events for Start2 Groups programs. You will work closely with the marketing lead and the regional marketing team to create awareness and build the startup network and ecosystem for our programs. The successful candidate will need to be a problem-solver, thrive on new challenges and have high self-initiation. Essential Duties & Responsibilities Marketing Ideate, strategize and develop marketing collaterals to drive top of funnel for Start2 Group programs and initiatives. Develop and execute marketing campaigns for Start2 Group programs, using a wide range of marketing tools (website, social media, blog, newsletters, press releases, videos, events etc.) across all channels. Source and liaise with marketing partners (e.g. agencies, editors) and other third parties for collaboration and approvals for marketing and creative collaterals. Produce and project manage events and joint partner activities from beginning to end. These include webinars, mailers, networking events, exhibitions, trade shows, delegation visits, market immersion trips. Continuously evaluate and provide suggestions to improve marketing strategy. Ecosystem Drive the growth and mapping of Start2 Group&aposs ecosystem by identifying, analyzing, and prioritizing collaboration opportunities across governmental bodies, corporates, startup multipliers, and innovation agencies. Develop strategies to engage stakeholders, nurture upper-funnel relationships, and ensure alignment with market trends. Build community by fostering engagement and maintaining an active presence. Moderate online community platforms (social media, Slack, newsletters) and ensure high-quality interactions. Act as a connector within the ecosystem, facilitating partnerships and supporting initiatives that foster innovation and growth. The ideal candidate: Demonstrates a range of marketing skills from strategic thinking to creative and execution Has experience with product and performance marketing Possesses a positive attitude and thrives in a team environment Is a self-starter, be forward-thinking, and resourceful Has excellent communication skills, including writing, public speaking, emceeing and delivering presentations Displays strong project management skills and is highly organized with great attention to detail, ensuring operational excellence in a dynamic and fast-paced environment Is highly flexible and adaptable; able to juggle multiple projects efficiently with a can-do, roll-up-your-sleeves attitude Has a mindset of continuous learning and improvement Exhibits cross-cultural awareness, understanding, and sensitivity Willingness to travel (estimated once per month), subject to business requirements. Photography and basic video editing skills are a plus. Qualifications: Minimum 5-8 years of experience working in marketing and communications Degree from a reputable educational institution in Marketing, Business or equivalent Experience in CRM systems (HubSpot, Salesforce), Adobe Creative Suite, marketing automation tools, and tracking tools to assess campaign effectiveness Excellent command of written and spoken English in a business context We regret that only shortlisted candidates will be notified. Show more Show less

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill role of Senior Associate, Global Customer Care, International Order Management to join our dynamic Global Customer Care team. In this role, you will take ownership of complex surgery order processing, corrections, invoicing, and dispute resolution, while driving accuracy, efficiency, and customer satisfaction. You will serve as a subject matter expert, guiding junior team members, collaborating cross-functionally, and supporting process improvement initiatives to enhance our global order-to-cash operations. What will you be doing Order Management and Processing Oversee timely and accurate entry, processing, and invoicing of high-volume and complex international surgery orders. Perform advanced corrections, pricing validations, and data entry for surgeon/lot details, ensuring compliance with internal controls and audit requirements. Use company platforms (SAP, Salesforce, EDI) to monitor order flow, proactively manage exceptions, and support seamless order clearance and invoicing. Act as a point of contact for order escalations and support order validation against PO and customer-specific requirements. Dispute Management and Issue Resolution - Lead the resolution of complex order-related issues and disputes, coordinating across Sales, Logistics, OMS, and regional Customer Service teams. Ensure timely and professional responses to customer queries and internal escalations, driving root cause resolution. Support investigation and documentation of recurring issues to reduce order fallouts. Support EDI and Process Improvement Support implementation, optimization, and daily operations of EDI, Esker, and digital order management tools. Collaborate with Global Process and Systems teams to identify and drive continuous improvements in order cycle time, accuracy, and user experience. Provide feedback and mentorship to junior team members on best practices and system usage Order Block Management Lead efforts to manage and distribute order blocks efficiently across teams for resolution within SLA. Monitor and report on key performance metrics such as order accuracy, invoice timeliness, and processing efficiency. Provide analysis and insights to drive strategic improvements in customer care delivery. What will you need to be successful Education: Bachelor&aposs Degree or equivalent experience in Business Administration, Supply Chain or related field Operating Mode: Work from office Monday to Friday, working in US Shift (5:30 PM to 2:30 AM IST). Flexible working in any shift. Experience: 5-7 Years of experience in Order Management, Customer Service, or Supply Chain operations. Hands-on experience with Order Management Systems (e.g., SAP, Esker, EDI) preferred. Strong analytical skills, problem-solving abilities, and a customer-first mindset. Proven ability to handle high-pressure situations and work cross-functionally with global stakeholders. Excellent written and verbal communication skills. Detail-oriented with a continuous improvement approach to processes. You. Unlimited. We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve. Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/ Other reasons why you will love it here! Your Future: Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance. Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave. Your Wellbeing: Parents / Parents in Laws Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave. Flexibility: Hybrid Work Model (For most professional roles) Training: Hands-On, Team-Customized, Mentorship Extra Perks: Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances. Stay connected and receive alerts for jobs like this by joining our talent community . We&aposre more than just a company - we&aposre a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You Unlimited , life, culture, and benefits at S+N. Explore our new website and learn more about our mission, our team, and the opportunities we offer. #YS1 Stay connected and receive alerts for jobs like this by joining our talent community. We&aposre more than just a company - we&aposre a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N. Explore our new website and learn more about our mission, our team, and the opportunities we offer. Show more Show less

Company Description LinkedIn is the worlds largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. Were also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture thats built on trust, care, inclusion, and fun where everyone can succeed. Join us to transform the way the world works. Job Description At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. The GTM Vendor Solutions team is searching for a Sr. Business Lead who will drive scalable WFM solutions and vendor compliance aligned with the go-to-market strategy, while also innovating vendor management frameworks. Additionally, contribute to developing a world-class outsourcing strategy and standardizing vendor programs for scale. Responsibilities: Implementation of WFM system and build and lead frameworks for outcome based billing. Project Manage the outsourced WFM program with a vendor Collaborate closely with Sales Operations teams to understand how workforce and quotas are planned to bridge the gap with the vendors to help forecast volumes and headcount. Collaborate closely with cross-functional teams to develop and implement scalable solutions for WFM and vendor staffing compliance, aligning with the organization&aposs go-to-market strategy. Drive the development and execution of project plans, ensuring timely delivery and adherence to quality standards. Develop and maintain processes for monitoring and ensuring compliance with staffing regulations and internal policies. Conduct regular audits and assessments to identify areas for improvement and implement corrective actions as necessary. Monitor compliance, shrinkage, gaps in contractual agreement executions, and drive accountability for the same and raise early flags around attrition. Provide strategic insights and recommendations to senior leadership based on data-driven analysis of workforce and vendor performance metrics. Use their extensive knowledge about LinkedIns vendor programs and Microsofts best practices to help build vendor standardisations to help scale programs Think like an owner and have an impact outside of your core functions by demonstrating leadership, providing leverage, and producing results that will help our team effectively scale Qualifications Basic Qualifications: 9+ years of experience in management consulting, program management, SaaS, operations, or sales operations Experience in MS Office (Outlook, Word, PowerPoint, and Excel) Ability to travel both domestically and internationally Preferred Qualifications: Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision Advanced communication, organizational, presentation, and client-service skills Experience working with Salesforce, Microsoft Dynamics, Tableau, and project management software solutions PMP or COPC certified Ability to present data in an effective, actionable manner Works well in ambiguity with the ability to think strategically with a proven track record of providing consultative and data driven solutions Ability to work effectively with cross-functional teams Life-long learner who embraces change w/ the ability to pivot based on team and business needs Experience in configuring NICE IEX/NEVA, etc WFM systems Suggested skills: Program Management Stakeholder Management Effective Communication Additional Information India Disability Policy LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf Global Data Privacy Notice for Job Candidates Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal. Show more Show less

About Axtria Axtria is a global provider of award-winning cloud software and data analytics to the life sciences industry. Axtrias solutions are used to digitally transform the entire product commercialization process, supporting RWE/HEOR, medical affairs, pricing and market access, product launch and post-launch, and marketing and sales operations to drive growth and improve healthcare outcomes for patients. Our focus is on delivering solutions that help pharmaceutical, medical device, and diagnostics companies complete the journey from data to insights to action and get superior returns from their investments. As a participant of the United Nations Global Compact, Axtria is committed to aligning strategies and operations with universal principles on human rights, labor, environment, and anti-corruption and taking actions that advance societal goals. For more information, visit www.axtria.com About Axtria&aposs Products and Solutions Axtria is proud to work with 16 of the top 20 life sciences companies. From our roots as a trusted consultant to our status as one of the worlds leading providers of cloud-based pharmaceutical management software, Axtria has been powering the digital transformation of life sciences. Our experts call upon years of domain experience in the industry to guide pharma giants from brand launches to retirement. Our products go even further. Axtria InsightsMAx helps everyone from the C-suite to junior associates uncover trends to make better decisions. Axtria SalesIQ helps optimize field forces and provider engagements. Axtria CustomerIQ leverages AI-enabled next-best-action omnichannel choices. Axtria MarketingIQ turns investment analyses into pinpoint strategies. And Axtria DataMAx and DataMAx for Emerging Pharma is the data management framework that pulls it all together with best-in-class security and integration. Role & Responsibilities at Job: Job Responsibilities Lead Generation. Develop a 30:60:90 plan of your key activities to plan the acquisition of new customers. Understand Pharma and Life Sciences industry in depth, along with the various SaaS products and services provided by Axtria Understand and support our marketing channels; to drive high quality marketing leads Understand and document our buyers process, including where they get information, and the who, what, when and why behind the decisions they make. Market intelligencebe the expert on our buyers, who are they, how they buy and their key buying criteria. Understand the competitive landscapebe an expert on our competition and how they are positioned. Education Master of Business Administration in Marketing Work Experience 5+ years of SaaS Solution Sales for International Markets (including, delivering presentations to prospects, demos, conducting competitor analysis and market research) 2+ years in the life sciences industry preferred Experience working with a global company preferred Have sold solutions like CRMs (Salesforce preferred), ERPs, and other complex SaaS solutions Behavioural Competencies Customer focus Learning on the fly Problem solving Drive for result Technical Competencies Business development Show more Show less

About us: The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, were creating a level playing field where businesses and individuals (like you) can compete, grow, and succeed, regardless of geography. Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity. Were backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Lets build it together. Whats the opportunity The Sales Operations team at Multiplier is key to our GTM strategy and responsible for all sales metrics and sales motions in the Americas. This role requires a high degree of ownership and accountability owning the operational responsibilities for our NAMER business. You will work with a high performing Revenue Operations team to drive the overall sales strategy, analytics, and programs impacting our overall business. What you&aposll do: Be the go-to person for all things Salesforce and the surrounding tech stack for NAMER sales & BD teams You know the business metrics and the goals for the region to define and drive initiatives focused on achieving them Identify problems before they show up: proactive vs reactive SalesOps Define and execute programs to help sales team attain their goals and improve overall productivity Liaison cross functionally to execute on GTM deliverables for NAMER Look into the historical data to assess and benchmark and chart a course of action on what could have been done differently Optimize GTM motion by defining sales processes, design commission plans, define account segmentation methodology Establish repeatable and scalable processes What are we looking for 5+ years of working in a Sales Operations role in a B2B SaaS organization Administrative knowledge of Salesforce is non-negotiable Knowledge of SQL scripts is a plus Must have working knowledge of drafting Commission plans and conducting Forecast reviews Having worked in a startup environment is an advantage Ability to think non-linear given you will deal with variables to make decisions Strong spreadsheet and good communication skills Go-getter attitude: Able to operate independently with minimum supervision Result oriented, numbers driven and empathetic (acknowledge that behind all numbers is another human being) Equal Employment Opportunity Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions. Show more Show less

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what&aposs possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An Overview Of This Role GitLab is seeking an experienced Director of Support Experience and Strategy to help guide the evolution of our customer support organization. This role combines strategic vision with operational excellence to deliver world-class support experiences that drive customer satisfaction, retention, and business growth. You&aposll be responsible for working with the senior management team defining and executing the support strategy while championing innovative approaches to our customers' experiences. What Youll Do Support Experience Innovation Design and implement innovative support experiences that exceed customer expectations and differentiate GitLab in the market Lead and guide the development of self-service capabilities, knowledge management systems, and community-driven support initiatives Champion emerging technologies including AI-powered support tools, chatbots, and predictive analytics to enhance customer interactions Establish feedback loops and voice-of-customer programs to continuously improve support touchpoints Drive omnichannel support strategy ensuring seamless experiences across all customer interaction points Partner with Product and Engineering teams to influence product development based on support insights Strategic Planning and Vision Develop and execute comprehensive support strategy aligned with GitLab&aposs business objectives and customer goals Create long-term roadmaps for support transformation, including technology investments, process improvements, and organization evolution Define support experience metrics and KPIs that align with business outcomes and customer value Lead annual planning processes, budget allocation, and resource optimization across support functions Establish strategic partnerships with vendors, technology providers, and industry organizations Drive cross-functional alignment with Sales, Product, Engineering, and Customer Success teams Operational Excellence Design and implement quality assurance programs to maintain consistent support delivery standards Assist in definition of capacity planning and workforce management to ensure appropriate coverage across global time zones Drive continuous improvement initiatives through process automation, workflow optimization, and tool consolidation Data Analysis and Performance Management Develop comprehensive analytics framework to measure support performance, customer satisfaction, and business impact Create executive dashboards and reporting systems that provide actionable insights for leadership decision-making Conduct deep-dive analysis on support trends, customer behavior patterns, and operational metrics Implement predictive modeling to forecast support demand, identify at-risk accounts, and optimize resource allocation Establish data-driven decision-making culture within the support organization Partner with Business Intelligence and Data Science teams to leverage advanced analytics capabilities Team Leadership and Development Establish talent development programs, career progression frameworks, and succession planning Help drive diversity, inclusion, and belonging initiatives to build representative and inclusive teams Implement performance management systems that recognize and reward exceptional customer advocacy What Youll Bring 10+ years of progressive leadership experience in customer support, success, or related customer-facing roles 5+ years of experience in director or VP-level positions with P&L responsibility Proven track record of building and scaling support organizations in high-growth technology companies Experience with DevOps, software development tools, or related technical products Strong analytical skills with experience in data-driven decision making and performance optimization Demonstrated expertise in support technology platforms, CRM systems, and analytics tools such as Zendesk, Salesforce, Tableau, and Snowflake Excellent communication and presentation skills with ability to influence at all organizational levels Preferably youll also bring Experience with open-source software communities and development workflows Background in SaaS, enterprise software, or developer tools Experience with GitLab or similar DevOps platforms Track record of successful digital transformation initiatives Experience with remote-first organizational models and global team management About The Team The Support team is distributed all over the world across AMER, EMEA, and APAC regions. Support Engineers and Managers work on Support Tickets and helping GitLabs customers, but they also dig into the code and logs to find out why something is not working as expected. The Collaboration here at GitLab is extraordinary and exciting - Support Engineers solve complex problems together and participate in regular pairing sessions and 1:1s, as well as coffee chats and Slack conversations that help them stay connected. Support Team members are core contributors to our customer experience. We think a healthy customer experience is delivered by a healthy team. We focus on building processes at the intersection of our customer needs and our teams wellbeing. GitLab Team Members have the opportunity for flexibility in their days to achieve that healthy balance. Thanks to our Transparency value, you can see what we are working on in our Support Team page. Additionally, you can see our company roadmap and listen to some of our meetings. How GitLab Will Support You Benefits to support your health, finances, and well-being All remote, asynchronous work environment Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and development budget Parental leave Home office support The base salary range for this roles listed level is currently for residents of the United States only. This range is intended to reflect the role&aposs base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $153,000$287,000 USD Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLabs policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLabs EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process. Show more Show less

Job description Job Title : IT Marketing Specialist. Experience : Fresher Employment Type : Full-Time Industry : IT Services and IT Consulting Role Summary We are seeking a proactive and results-oriented IT Marketing to manage enterprise IT software clients across their lifecyclefrom onboarding and implementation to upselling and renewal. This hybrid role combines elements of Customer Success , Enterprise Sales , and Account Management , with ownership of both relationship and commercial outcomes. Youll work closely with C-level executives , IT leaders, and cross-functional internal teams to ensure client satisfaction, drive revenue growth, and deliver measurable business value through our software solutions. Key Responsibilities 1. Customer Success & Engagement Lead end-to-end onboarding and implementation planning for enterprise IT software deployments. Build and maintain strong, trust-based relationships with key stakeholders and decision-makers. Conduct regular check-ins, product usage reviews, training sessions, and QBRs (Quarterly Business Reviews). Drive customer engagement and adoption strategies, ensuring clients realize product value. Monitor and act on usage metrics, NPS scores, and feedback. 2. Sales, Revenue & Account Growth Own and exceed revenue goals across assigned accounts through upsells, cross-sells, and expansions. Lead contract renewals with a value-focused and consultative approach. Work with pre-sales and product teams to deliver personalized presentations and demos. Identify and convert whitespace opportunities within accounts by understanding client business evolution. 3. Commercial Negotiation & Closure Prepare proposals, conduct pricing discussions, and negotiate contracts with enterprise clients. Manage end-to-end deal closure in alignment with internal finance and legal teams. Support the RFP/RFI process with tailored, client-specific responses. Ensure accurate forecasting, pipeline health, and CRM hygiene. 4. Internal Collaboration & Feedback Loop Collaborate with Product, Delivery, Support, and Engineering teams to resolve issues and align on expectations. Act as the voice of the customer internallycontribute insights to the product roadmap and go-to-market strategies. Share feedback to improve onboarding flows, support processes, and customer engagement best practices. 5.Required Skills & Qualifications Bachelor&aposs degree in Computer Science, Information Technology, Business, or related fields. MBA is a plus. Freshers and combined experience in Customer Success , Enterprise Sales , or Solution Consulting for B2B software. Proven experience managing end-to-end sales cycles and renewals for enterprise clients. Familiarity with SaaS platforms , enterprise IT systems (ERP, CRM, SCM, etc.), and cloud architecture. Strong commercial acumen, negotiation skills, and solution selling mindset. Proficient in CRM tools (e.g., Salesforce, Zoho CRM) and sales enablement platforms. Excellent communication and presentation skills; ability to engage C-suite leaders. What We Offer Competitive salary and performance-based incentives. Opportunity to work with enterprise clients and modern technology stacks. Exposure to global markets, strategic projects, and leadership development. A collaborative work environment with focus on growth, innovation, and continuous learning. Show more Show less

Job Title: CRM Sales Executive Location: Gurgaon, Haryana Company: CarTrends About Us: CarTrends is a one-stop solution for multibrand workshops, car detailing, spare parts, and accessories. We are growing rapidly and are looking for dynamic sales professionals to join our team. Role Overview: We are seeking a highly motivated CRM Sales Executive who will be responsible for managing customer relationships, driving sales, and ensuring client satisfaction. The role involves handling CRM tools, following up with leads, converting prospects into customers, and maintaining long-term relationships. Key Responsibilities: Manage and update customer data in the CRM system. Follow up on leads, inquiries, and client requirements. Build and maintain strong relationships with customers to drive repeat business. Identify cross-selling and upselling opportunities for spare parts and services. Collaborate with the sales and marketing teams to achieve monthly targets. Prepare and share regular sales reports. Ensure timely resolution of customer queries and concerns. Requirements: Bachelors degree in Business, Marketing, or a related field. 13 years of experience in Sales/CRM (automotive or related industry preferred). Strong communication and interpersonal skills. Proficiency in CRM tools (ERP/Zoho/Salesforce or similar). Target-oriented with a proven track record in sales. Ability to work independently and in a team Interested candidates can apply directly on LinkedIn or share their CV at [HIDDEN TEXT] Show more Show less

About Kennametal With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com . Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube. ob Title: Deputy General Manager Sales Job Location: Bangalore (Onsite) Job Summary Drive the Strategic Business Growth Plan for MSG Develop & Drive Order Book and Sales Growth Plans month on month. Review and improve Commercial Organizational effectiveness by developing processes, overseeing & guiding employees success, establishing a highly motivational work environment, and implementing innovative changes. Adhere to company standards for excellence and quality. Seek out opportunities for expansion and growth by developing new business relationships. Provide guidance and feedback to help others strengthen specific knowledge/skill areas. Key Job Responsibilities Be Accountable for MSG Order Book & Sales Targets. Drive and deliver Monthly Order Book Target across all SBUs and Product Portfolio. Actively Lead Pan India Sales Team & Export Sales to achieve / exceed order target. Understand Market Trend Analysis and take growth Measures. Decide Product pricing Strategy. Formulate & Drive Business Growth Strategy for all SBUs, Product Lines and Regional Sales Team Implement Key Account Management across all Regions. Enhance Market share by expanding to new customers and increasing customer base. Identify and drive new products. Develop potential for New Product Releases with market research. Drive Customer Satisfaction. Enhance Team & Employee Engagement). Ensure SOX , ISO and Audit compliances are implemented and followed Drive process improvement to enhance productivity. Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals. Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share Maintain project timelines to ensure tasks are accomplished effectively. Develop, implement, and maintain budgetary and resource allocation plans. Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values. Resolve internal staff conflicts efficiently and to the mutual benefit of all involved. Promote products and services in order to achieve assigned sales goal; favorably influence the product selection in targeted accounts in Regions . Make customer sales calls. Attain assigned volume objectives by responding to customer inquiries, Identify and close short term sales Take a lead role in the new account sales process coordinating various resources to successfully close business. Negotiate contracts, programs and other agreements. Support and participate in team sales initiatives where applicable by gathering and communicating pertinent information for assigned accounts, provide leadership in account Education, Work Experience, Skills, Certificates Should have 5+ years in Sales Leadership position in Capital Equipment or Project Sales An Engineering Graduate with an MBA would be preferable Should have overall 20+ years of work experience in Sales and Marketing Demonstrable Business Acumen & Sales Leadership Skills Good Techno- Commercial knowledge with Exposure to Machine Tool / Capital Goods .In depth professional knowledge and expertise of a specialized or multiple disciplines. Strong verbal and written communication skills; Good analytical skills with conceptual mindset; Strong Demonstrable knowledge of SalesForce or Sales CRM for Business Management and leveraging the same Strong leadership, project management, analytical, critical thinking and problem-solving skills Equal Opportunity Employer Show more Show less

Job description: Must Have Skills: 9+ years of IT experience with strong focus on Salesforce Service Cloud Proven developer background with hands-on coding experience (Apex, Lightning Components, Visualforce, SOQL/SOSL) Strong expertise in designing and implementing Salesforce solutions Good experience with integrations, customizations, and workflows in Service Cloud Excellent stakeholder management skills with ability to communicate effectively across teams Prior experience in leading engagements and collaborating with cross-functional teams

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Position Overview Amex GBT is seeking a Manager of Strategic Pricing to join the global Pricing and Revenue Management organization. This pricing leader will partner with the Sales and Client Management organizations and will drive the design and development of commercial offers for new sales and retentions that generate profitable growth for Amex GBT. The manager will use market data, insights, commercial feedback and a deep understanding of pricing standard processes to lead deal-specific pricing strategy, execution and profitability measurement. What You'll Do: Provide consultative pricing support for global and local-market Business Travel commercial opportunities. Partner with Sales & Client Management organizations, Marketing, Finance and other key stakeholders to ensure that business strategy translates into profitability gains. Use market data, commercial trends and competitive insights in the creation of commercial offers that create a competitive edge for Amex GBT while remaining profitable. Create and present strategic analysis to senior leaders and influence decision-making. Determine ways to mitigate risk and boost profitability. Manage end-to-end pricing processes for Business Travel opportunities, including RFP responses, preparation of financial analyses and pricing schedules, contract reviews and approvals in CRM system. Support projects and initiatives that require pricing SME support. What We're Looking for: Bachelor’s degree in relevant fields such as Finance, Economics, Business Administration or Mathematics. 8+ years of experience in pricing, product management, or financial analysis. Highly analytical and collaborative disposition. Curious and eager to learn, willing to take measured risks to improve success rate. Self-motivated, detail oriented and able to deliver results with minimal supervision. Able to work in a fast-paced and ever-changing environment. Able to communicate effectively with senior leadership. Ability to adapt quickly, manage priorities and expectations of multiple stakeholders at different levels in the organization. Ability to influence and motivate others at all levels of the organization, successfully build and manage relationships with stakeholders and colleagues, and work in a matrix environment across multiple geographies and functional areas. Demonstrated knowledge of pricing principles, practices and strategic levers to improve profitability. Demonstrated knowledge of pricing in a B2B environment. Proficiency in Excel. Working knowledge of other MS Office tools. Experience with or willingness to learn management of Salesforce CPQ cases/opportunities/quotes. Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Role : The Manager of Sales Systems Administration is responsible for the management and execution of software systems including Salesforce.com. This role reports works closer with the company’s sales and marketing teams, and the leadership team, to provide real-time data, reporting, decision making, process improvement and training. Additionally, the Manager of Sales Systems Administration strives to maintain high data quality in each system and ensuring continuous improvement of each application. Primarily Roles & Responsibilities: The role of Manager of Sales System Administration is to enable sales leaders and front-line sales executives to take full advantage of Black Box’s CRM system. This includes education and adoption of new and current users, development of reports and dashboards to manage the business, development of new processes to keep pace with the business and discovery of new apps to enable efficiency in the sales team. Due to the complexity of Black Box’s industry and business, this role is essential to the success of the sales, engineering, operations and marketing teams. The primary objective for this role is to manage the systems that support the sales team, so as to ensure that its use is optimized to fully enable the company’s sales activities. Management of Salesforce.com includes training, monthly reporting, maintaining data integrity, prioritization and execution of business requirements. This role also requires significant interactions with the IT team at Black Box to manage and monitor the Salesforce.com integration with the company’s various sales, marketing and finance automation applications. The role is also required to maintain the overall quality, completeness and value of the data in the systems. This includes data from the MDM, third party data and information entered by the end user. Additionally, this role requires the ability to manage multiple initiatives simultaneously, interface with senior leadership, manage outside vendors, and guide direct reports. Management and execution of the company’s CRM strategy Design, develop and configure customized solutions using the full Salesforce.com subscription, including custom objects and fields, validation rules, workflows, triggers, etc. Create and maintain fields, views, reports, dashboards, campaigns and other Salesforce.com objects, fields, page layouts, custom objects, new applications when necessary. Support annual sales/revenue goals and initiatives with programs, analysis and reports. Maintain and improve CRM data quality and user adoption of Salesforce and other integrated tools. Understand and maintain various data/system integrated with Salesforce.com and work cross-functionally to maintain and improve upon integrations with both internal and third-party systems. Administer Salesforce.com Education and Knowledge base, to new and existing users, through classes, update meetings, user guides, and knowledge transfer documentation. Collaborate with various organization departments to develop business requirements and translate into Salesforce.com features, functionality and processes. Maintain CRM data integrity through ongoing data governance, customer master data maintenance, data analysis, record de-duplication and other related tasks. Fluency in core CRM concepts with a strong analytical mindset; self-starter with excellent communication and organizational skills. Experience customizing Salesforce.com using Visualforce/Apex/Trigger code and willingness to learn new features and drive adoptions. Resolve platform and technical issues and respond to issues, change requests, and other needs through help desk and other channels. Remain current with Salesforce.com updates, new technologies and best practices within the industry and develop best practices documentation. Education/Experience Requirements: Minimum of 4- 8 years’ experience Salesforce Systems Administrator. Bachelor’s degree in a related field is strongly preferred. Experience in report-building and presentation development utilizing Salesforce.com and BI application for visualizations required. Experience in Tableau strongly preferred. Salesforce.com Administrator certification required. Intermediate level of experience with Microsoft Office applications required, including Excel (and be able to use formulas, pivots, charts effectively). Ability to quickly learn new analytic techniques and related tools. Strong analytical, conceptual, and problem-solving abilities paired with excellent communication skills and high attention to detail Strong Business Acumen – working understanding of sales, marketing, marketing automation systems. Ability to display strong self-initiative and support recommendations with sound thinking. Proven record of meeting/exceeding established goals. Ability to communicate with and present to all levels of the organization, including company executives, divisional leadership, sales professionals and administrative support team members.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Description Salesforce is seeking a highly motivated Director of Professional Services for it’s Global Delivery Centre. The ideal candidate will have experience working in a Global Delivery Centre set up and a strong Salesforce background with a passion for development and growth. As a Director of Professional Services you should have expertise in building strong competency with large teams across geographies. Should have pre-sales management experience with a deep knowledge of enterprise sales cycles. Should have Salesforce project implementation experience with the different engagement models. We seek an outstanding and experienced leader who will lead a highly motivated and performant industry focused Services team to deliver maximum value and satisfaction to our customers and teams. Skills The successful candidate will be a key member of the Leadership Team. You will have a depth and breadth of experience managing a team of service engineers, across industries & domains and multiple product lines. You will have exceptional leadership, communication, strategic, analytical, pre-sales, and consulting skills, as well as a track record of building high performing teams. Additionally, you will have a track record of success in the following areas: Internal and external stakeholder management C level relationships and the ability to translate these into revenue Transformational thinker and leader, taking the business to the next level through disruptive thinking and innovation People and Organisational leadership Responsibilities Manage and grow an industry focused professional services team with the top talent and organization structure Provide leadership, technical direction, and mentor to maintain a high-performing, highly engaged team with maximum utilization Build and foster relationship for a greater and closer collaboration with the Regional Salesforce Professional services teams Business Development - Leverage existing relationships to help win new Salesforce clients. Participate in business development with prospective clients including solution definition, pre-sales, estimating, negotiating and project planning. Present solutions and proposals to internal and external stake holders. Focus on innovation to ensure the team is constantly innovating in their approach to deliver maximum value of Salesforce products. Build and nurture relationship with internal teams like product & engineering, external system integrator and technology partners to solidify our partnership and commitment to the customer while penetrating deeper within accounts. Hire world class talent, promote diversity (age, gender, experience, and heritage) and manage performance to ensure career growth opportunities Embody Salesforce values and provide exemplary leadership Experience/Skills Required 15+ years of experience working for a consulting firm or a professional services division of a software company that delivers software based business solutions related to Sales, Marketing, Services and Support Strong Salesforce experience in Sales, Services and/or Industry clouds Proven success in building a Salesforce consulting organisation with a will to win and a track record of leading a team of 100 plus members while demonstrating continuous improvement. Track record of at least 5 successful Salesforce cloud project implementations. Experience of one or more large scale transformation projects successfully completed Track record of selling solutions at the C-level Track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth Passion for technology and innovation, and a proven “forward thinker” Ability to quickly grasp and distinctly explain technology and business concepts Strong understanding of business processes and their implementation into enterprise applications Excellent analytical, influencing and communication skills: Demonstrate the ability to collaborate effectively across teams (both internal and external) to garner support and achieve outsized impact Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

We are seeking a highly skilled Java Developer to lead and execute a large-scale java project. This role involves working on complex backend systems, ensuring seamless data transformation, high-performance application logic, and robust integration with databases and external systems. Requirements Responsibilities Develop and maintain Java-based backend systems using Java 8+ and Spring Boot Perform large-scale data migration and transformation from legacy databases Optimize MySQL queries, manage database design, and implement performance tuning Integrate with APIs and external services as needed Collaborate with cross-functional teams to deliver robust and scalable solutions Write and maintain unit and integration tests for high-quality deliverables Ensure code quality, version control, and CI/CD processes are followed Primary Skillsets Java Programming: Strong proficiency in Java, including object-oriented programming concepts. Java 8+ (Streams, Lambdas, Functional Programming) Spring Boot Framework: In-depth knowledge and experience with the Spring Boot framework, including its core features and modules. JPA/Hibernate (Entity Mapping, Custom Queries, Performance Tuning) JSON processing (Jackson) RESTful APIs: Experience designing and implementing RESTful APIs. Database Knowledge: Familiarity with databases and database design, including SQL. Agile Methodologies: Experience working in an Agile development environment, such as Scrum. Version Control: Experience with version control systems like Git. Testing: Knowledge of testing methodologies and experience writing unit and integration tests. Strong MySQL experience (Complex Queries, Indexing, Procedures) Experience with Maven/Gradle, Git, IntelliJ/Eclipse Problem-Solving: Strong analytical and problem-solving skills. Communication: Excellent communication and collaboration skills Nice to have skillsets Experience integrating with Salesforce APIs Knowledge of Salesforce data structures (standard/custom objects) Familiarity with Microservices architecture Exposure to AWS services (EC2, RDS) Benefits Group Medical Insurance

About The Role Grade Level (for internal use): 09 The Team: You will join a very collegial and professional global marketing operations team that optimizes processes, technology, data and analytics to power a high-performing marketing organization and drive alignment across the funnel by managing critical, high-visibility projects, leveraging a wide variety of platforms. The Impact: Your position on the Global marketing operations team is critical to driving alignment and focus on campaign creation and launch via both marketing automation and content experience platforms, as well as in managing the day-to-day execution and fulfilment of marketing campaigns; responsibilities also include aligning campaigns with Marketo programs and related assets, performing assigned tasks in a workflow management tool for managing daily projects. The Senior Specialist plays an integral role in driving and refining critical elements of our marketing projects, with respect to overall process improvement, data quality and key operational excellence performance metrics. What’s In It For You Our marketing team is responsible for capturing the attention of target audience, promoting the strong SPGMI brand and facilitating our clients’ decision-making processes. If you are a meticulous person, have a technical mindset and love to think outside the box, we want to talk to you! The ideal candidate will partner with SPGMI Marketing Managers on executing promotional campaigns, running and analyzing reports and driving in the campaign design process. Senior Specialist – Marketing Operations Responsibilities Plan, manage, and execute marketing campaigns using an integrated marketing automation platform (Marketo) and CRM system (Salesforce) to drive pipeline growth. Design and manage lead nurturing programs to move prospects efficiently through the sales funnel. Implement and optimize lead scoring and grading models to help Sales prioritize the highest-quality leads. Monitor and analyze campaign performance; deliver actionable insights and recommendations for continuous improvement. Ensure all campaigns align with overall marketing goals, brand guidelines, and messaging standards. Own and support process development, implementation, and continuous improvement initiatives for assigned marketing teams, including rollouts and change management to enhance workflows and efficiency. Collaborate closely with marketing stakeholders and the events, website, and social media teams to integrate marketing automation, email marketing, and other digital tactics into campaign execution. Manage daily tasks, deadlines, and requests using the Monday.com workflow management tool to ensure timely delivery of marketing projects. Oversee calendars, processes, and program documentation to enable smooth execution and on-time delivery of campaigns and initiatives. Develop and maintain a strong understanding of universe list creation methodologies, providing guidance and recommending optimizations for audience targeting and list builds. Compile, analyze, and present data through reports and dashboards to support marketing strategy and performance measurement. Proactively identify gaps and opportunities in workflows and processes, and recommend solutions for continuous improvement. Stay current on industry trends, best practices, and new technologies in marketing automation, CRM, and digital marketing operations. ________________________________________ What We’re Looking For Basic Qualifications MBA or Bachelor’s degree in Marketing, Business, or a related field — or equivalent experience. Minimum 2 years of experience in marketing operations or a similar role, ideally within the financial services sector. Marketo Certified Expert preferred At least 2 years of hands-on experience with a Marketing Automation Platform (e.g., Marketo, Eloqua, Pardot) or an Email Service Provider (ESP). Excellent oral and written communication skills; strong command of Microsoft Office tools, especially intermediate-to-advanced Excel skills. Strong organizational skills with the ability to manage multiple priorities and projects simultaneously while meeting tight deadlines. Self-starter with a proven track record of taking initiative and driving results. Ability to work independently and collaboratively in a fast-paced, team-oriented environment. Strong analytical and problem-solving skills with high attention to detail. Experience with database management or report building tools is a plus. Willingness to work rotational shifts based on business needs. Preferred Qualifications Prior experience with marketing automation tools (e.g., Marketo, Eloqua, Pardot, MailChimp, Constant Contact), CRM tools (Salesforce.com or equivalent), and/or webinar hosting platforms (ON24, Webex, Adobe Connect, etc.). Basic understanding of AI Automation concepts or tools. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our Benefits Include Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring And Opportunity At S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 318210 Posted On: 2025-08-20 Location: Ahmedabad, Gujarat, India

Skill required: Partner Onboarding & Enablement - Oral Communications Designation: Sales Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Transforming sales to become a future-ready and digital B2B revenue engine. The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles. Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action. What are we looking for? "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Experience with CRM systems like Salesforce, or similar platforms Excellent communication and interpersonal skills, with the ability to build rapport with diverse partners Problem-solving and troubleshooting skills with the ability to identify root causes and provide effective solutions Proficiency in customer relationship management (CRM) tools and ticketing systems Detail-oriented with strong organizational skills and ability to manage multiple priorities Ability to work independently and as part of a cross-functional team Knowledge of partner ecosystem dynamics and best practices for managing relationships Has experience delivering trainings" "Strong verbal and written communication skills to interact with customers effectively Team Handling Experience Stakeholder Management Open to night shifts" "- Ability to establish strong client relationship - Ability to manage multiple stakeholders - Adaptable and flexible - Collaboration and interpersonal skills - Problem-solving skills" Roles and Responsibilities: "A Partner Support Specialist is responsible for providing dedicated support to a company s external partners, addressing their inquiries, troubleshooting technical issues, resolving concerns, and maintaining strong relationships to ensure successful partnership outcomes, often acting as a liaison between the partner and internal teams to facilitate smooth operations and achieve mutual goals. Key Responsibilities: Partner Onboarding: Assisting new partners with the integration process, providing training on company products, services, and partner portal functionalities. Issue Management: Receiving and managing partner inquiries, complaints, and feedback, escalating complex issues to relevant internal teams when necessary. Knowledge Base Maintenance: Contributing to and updating internal knowledge base with partner-specific information, troubleshooting guides, and best practices. Communication Management: Maintaining open and regular communication with partners via phone, email, and online platforms, providing timely updates and status reports on issues. Relationship Building: Developing strong working relationships with partner contacts, understanding their needs and proactively addressing concerns to foster mutual trust and satisfaction. Performance Monitoring: Tracking key partner metrics, identifying areas for improvement, and reporting on partner performance to internal stakeholders. Partner Training: Delivering training sessions to partners on new features, updates, and best practices to maximize their utilization of the company s platform. ", Any Graduation

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Delivering end-to-end contact center digital transformation projects for global clients· Managing consulting engagements and being accountable for committed Client outcomes· Building curated transformation solutions for prospective and existing clients· Market research across best-in class practices, contact center demands, evolving trends etc. Participate in pre-sales activities for digital transformation– identify opportunity, pitch the right digital solution, solution building, business case creation etc. Developing and creating collateral, new capabilities working closely with cross-function teams (internal and external) Understand client digital transformation needs & consult/provide customized solutions, develop business case· Well versed with process diagnostics, due-diligence, blueprinting activities etc. and savvy with PowerPoint and Excel· Understand, propose and pitch the key levers/differentiators to new/existing customers for transformation journey· Participation in special / strategic digital transformation projects from time to time· Excel in developing strong client dialogue, at CXO levels- Experience in design thinking and re-imagining customer journeys, future operating model, best in-class practices- Experience in CX transformation opportunity identification, solutioning, comparative studies keeping in mind customer effort reduction, improve straight through processing- Exposure to contact center economics through improved channel containment, right channeling methodology etc Qualifications – AI and Tech consulting and implementation background, experience in Chatbots, AI components understanding and implementation experience, tech consulting experience, good to have Salesforce exposure, conducting client workshops and managing client, partner relationships + regular DT profile.