Salesforce Functional Lead - 8 To 13 years || Kolkata

Role & responsibilities

SFDC Functional Lead:

1. Perform analysis of User requirements and translated requirements into functional solutions in the form of User Stories
2. To support a team of developers and QAs to implement solutions while providing proactive feature suggestions
3. To conduct Client Demos during User Acceptance Testing (UAT) / release cycles phase along with triaging the bugs and preparing test scenarios with business users
4. To collaborate with the QA team to review the test cases and define the scope for various projects for QA team during implementation
5. Actively participate in QA activities including A/B testing to identify and resolve issues early in the development cycle
6. Support the update of functional documentation to reflect any changes to the functional design, including Training material
7. Support the Support/admin member in responding user requests as needed
8. Support Cross workstream solution discussion bringing Salesforce perspective, dependency and impact management (upstream/ downstream)
9. Support and coordinate Data Migration activities as applicable SAP/ Non-SAP ERP systems in Salesforce
10. Pipeline management with grooming, refining and execution of the stories across minor/ major releases and hot fixes
11. Use Azure DevOps as platform for pipeline management and delivery
12. Work closely with the Program Manager and Core team to establish communication with stakeholders on upcoming changes with minor/ major releases / salesforce release impact and changes
13. Support cross-workstream co-ordination, alignment and risk management

Must have experience:

• 8-13 years of hands-on experience as a Functional consultant with Salesforce
• In-depth knowledge of Sales Cloud end to end flow, configurations and be able to understand and do setups
• Be able to navigate and coordinate a large user base spread across geographies - understand their business needs and work with the team to come up with the industry leading practice usage of Salesforce features to meet expectations.
• Excellent communication skills. Prepare high quality WSR and other collaterals.
• Work with the client leadership for Staffing, Planning, Requirement gathering, technical solutioning and overall engagement execution.
• Experience of working with Azure tools – ticketing, Devops
• Experience working on the process improvement to ensure reduced re-work, minimum number of defects and regular and continuous implementation.

Preferred candidate profile

Immediate Joiners