3.0 - 5.0 years

7 - 9 Lacs

Bengaluru

Work from Office

We are looking for a proactive and customer-focused individual to join our team as L1 Support for Salesforce. In this role, you will serve as the first line of contact for end-users, assisting with basic Salesforce issues, routing complex problems to L2/L3 teams, and ensuring timely resolution and communication. Key Responsibilities: Monitor and respond to user queries and tickets related to Salesforce. Perform basic troubleshooting (login issues, data visibility, profile/permission errors). Provide support on standard Salesforce functionalities (Leads, Accounts, Opportunities, Cases, etc.). Escalate unresolved or complex issues to L2/L3 support or Salesforce admins/developers. Document issues, resolutions, and root causes in the ticketing system. Follow standard operating procedures (SOPs) and adhere to SLAs. Coordinate with internal teams and vendors if needed. Generate simple reports or assist users in generating them. Maintain user access and perform basic user management under supervision. Skills & Qualifications: Bachelors degree in Computer Science, IT, or related field. Basic understanding of Salesforce (Sales Cloud/Service Cloud is a plus). Familiarity with CRM systems and ITSM/ticketing tools (e.g., ServiceNow, Jira). Good communication and problem-solving skills. Willingness to work in shifts (if applicable). Salesforce Admin Certification (optional, but preferred).

Posted 3 months ago

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