Sales Support Rep Analyst

Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Join Adobe's dynamic Worldwide Sales Operations team as a Sales Support Rep Analyst, where you will be at the heart of our global sales execution. This role offers a distinctive opportunity to drive operational excellence, automation, and CRM optimization, making a significant impact on our sales processes. Based in Noida, Uttar Pradesh, India, this hybrid position provides the perfect balance between office collaboration and remote flexibility.

What you'll Do

• Offer outstanding support to our Global Sales Organization, addressing process, system, and access challenges within Salesforce, Dynamics 365, and other critical sales applications.
• Manage support tickets through ServiceNow and CRM workflows, ensuring strict adherence to SLAs and maintaining high-resolution quality benchmarks.
• Collaborate with Product Owners and Automation COE teams for customer concerns and recurring issue analysis.
• Support configuration and troubleshooting in Salesforce and Dynamics 365, validating CRM workflows, business rules, and integration flows.
• Identify operational gaps and propose process automation or simplification opportunities, contributing to our Gen AI transformation initiatives.
• Coordinate user access requests and perform data governance activities, ensuring compliance with global standards.
• Offer functional support and demonstrations on coordinated sales applications, collaborating with Field Enablement and Product Ops teams to develop user guides.

What you need to succeed

• Education: Bachelor's or equivalent experience in Computer Science or related field from Tier 1 Institutes preferred.
• Experience: Minimum 2 years in Sales Operations, CRM Operations, or Sales Support.
• Flexibility to work in a hybrid environment with rotational shift schedules, including night shifts.
• Technical Skills: Proficiency in Salesforce and/or Dynamics 365 (Core Admin & Support). Familiarity with Clari, Gainsight, CPQ, Anaplan, or similar ecosystems is a plus. Working knowledge of ETL tools and Power BI reporting.
• Soft Skills: Outstanding analytical, problem-solving, and communication skills. Strong collaborator management and ability to excel in a fast-paced, global environment. Proactive ownership attitude with a focus on continuous improvement.

Adobe is proud to be anemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, emailor call (408) 536-3015.