SECTION II: ROLE SUMMARY
The incumbent is required to manage the collections ( 30+, 90+ NCL, Recoveries) as per business standards.He/ She are to drive Productivity and Performance & Manage/ Reduce Expense.The incumbent needs to ensure process design and governance to mitigate risks from outsourcing, information security- reputational risk / operational risk / credit risk / information security risk.Further this role should provide insights to Credit Risk / Credit Policy to ensure Credit Quality.SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIES
Core Responsibilities
Ensure adequate collections infrastructure at all times.Management of Flow/ loss rates as per collection plan- 30+, 90+, NCL, NPA, Provisions.Ensure productivity and Performance metrics set by business are met and improved upon.Expense reduction by improvement in productivity and performance.Operational risk/ credit risk/ market risk/ information security risk governance.Credit Quality/ Feedback to Credit Policy.Digitization and productivity enhancement.People Management Or Self-Management Responsibilities
Management of Flow/ loss rates as per collection plan- 30+, 90+, NCL, NPA, Provisions.Ensure productivity and Performance metrics set by business are met and improved upon.Expense reduction by improvement in productivity and performance.Credit Quality/ Feedback to Credit Policy.Digitization and productivity enhancement.Risk And Internal Control Responsibilities
Operational risk/ credit risk/ market risk/ information security risk governance. Timely reviews & Audits to manage the same.
