Sales Excecutive

Position

Sales Executive

Department

Sales & Marketing

Reporting To

Sales Manager / Deputy General Manager / Director

Job Purpose

The Sales Executive is responsible for converting sales leads through phone calls, digital inquiries, and other marketing channels & handling counter sales. The role involves maintaining strong customer relationships, preparing quotations, coordinating with internal departments, and supporting the company's sales and marketing activities to achieve business targets.

Key Responsibilities

1. Sales & Lead Management

• Handle all incoming sales inquiries through phone calls, email, WhatsApp, website, and social media.
• Generate new business opportunities by making outbound sales calls.
• Convert inquiries into qualified leads and sales orders.
• Maintain regular follow-up with prospective customers until closure.
• Achieve monthly sales and lead conversion targets.

2. Customer Relationship Management

• Build and maintain long-term relationships with customers and dealers.
• Provide product information, technical specifications, pricing, and availability.
• Handle customer queries and complaints professionally.
• Coordinate with the service team for after-sales support when required.

3. Quotation & Documentation

• Prepare quotations, proforma invoices, and sales proposals.
• Maintain customer records and sales documentation.
• Follow up on pending quotations and purchase orders.
• Coordinate with the Accounts Department regarding payment follow-ups.

6. Coordination

• Coordinate with Production, Purchase, Dispatch, and Service departments for order execution.
• Ensure timely communication regarding order status and deliveries.
• Assist in resolving customer issues related to dispatch or service.

7. Market Research

• Monitor competitor pricing, products, and market trends.
• Collect customer feedback to support product improvements.
• Identify new market opportunities and potential customers.

8. Reporting

• Maintain daily call reports and lead tracking sheets.
• Prepare weekly and monthly sales reports.
• Update CRM/Excel records with customer interactions.
• Report sales performance and market feedback to management.

Key Performance Indicators (KPIs)

• Number of calls made per day
• Number of qualified leads generated
• Lead-to-order conversion rate
• Monthly sales revenue achieved
• Customer satisfaction level
• Follow-up completion rate
• Number of quotations submitted
• New customer acquisition

Required Skills

• Strong communication and negotiation skills
• Customer relationship management
• Microsoft Excel, Word, and Outlook
• Quotation preparation
• Time management and multitasking
• Problem-solving and coordination skills

Qualification

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.

Experience

• 1–3 years of experience in Sales, counter sale or industrial/agricultural products is preferred.

The candidate should be capable of converting digital inquiries into business opportunities while ensuring prompt customer support and effective coordination with the sales and service teams.

Job Types: Full-time, Permanent

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Required)

Work Location: In person