Job
Description
Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise. Our Mission is to empower millions of service professionals by delivering services at home in a way that has never been experienced before. About the job As a Sales Consultant for premium projects, you will be responsible for the timely delivery of the project with spectacular quality. You will be the SPOC for the customer and will be responsible to maintain a good customer experience throughout the project timeline in the partial design & complete execution stage till handover. What You'll Do Customer Relationship Management: Act as the single point of contact for customers throughout their home beautification journey, ensuring a seamless and personalized experience. Consultative Sales: Understand customer needs and present appropriate beautification offerings, guiding them through the selection process and driving end-to-end sales conversion. Project Oversight: Manage the execution of home beautification projects, coordinating with internal teams and service professionals to ensure timely and high-quality delivery. Team Coordination: Lead and supervise a team of service professionals, ensuring alignment on project goals, timelines, and customer expectations. Quality Assurance: Monitor all aspects of service delivery to maintain high standards of quality and customer satisfaction across every touchpoint. Problem Resolution: Address and resolve any customer concerns or project-related issues promptly and effectively to ensure a positive customer experience. Performance Tracking: Maintain accurate records of customer interactions, project progress, and sales metrics to support continuous improvement and business growth. What We Need Passionate about sales and customer relationship Keen to work in the home decor and beautification space Should be excited for an on-ground role Excellent interpersonal and communication skills Proactive and capable of prioritizing work Extremely high level of ownership and learning aptitude Show more Show less
