Sales And Service Engineer

Key Roles:

Sales Leadership & Strategy

• Develop and implement regional sales strategies to achieve business targets for pumps, valves, motors, and related products.
  
• Identify new business opportunities across industrial, commercial, and infrastructure sectors.
  
• Forecast regional demand and sales potential based on market analysis and customer requirements.
  
• Drive product promotion, pricing, and positioning strategies to maximize regional market share.
  

• Team Management

• Lead, guide, and mentor regional sales and service teams to achieve sales and service objectives.
  
• Conduct training programs to enhance technical and product knowledge of team members.
  
• Monitor performance and implement performance improvement plans where necessary.
  

• Customer Relationship Management

• Build and maintain strong relationships with OEMs, EPC contractors, consultants, and end-users.
  
• Ensure customer satisfaction by addressing concerns promptly and professionally.
  
• Gather market intelligence and customer feedback for continuous product and service improvement.
  

• After-Sales Service & Technical Support

• Supervise service operations including installation, commissioning, troubleshooting, and warranty handling.
  
• Coordinate with service engineers to ensure minimal downtime and prompt issue resolution.
  
• Maintain service KPIs such as turnaround time, service quality, and customer feedback.
  
• Provide technical support to customers and assist in product selection, sizing, and system integration.
  

• Business Development

• Identify and develop new dealers, distributors, and channel partners in the assigned region.
  
• Explore new segments and projects related to water treatment, HVAC, oil & gas, process industries, and utilities.
  
• Negotiate contracts and close sales while ensuring profitability and compliance with company policies.
  

Key Skills Required:

• Strong background in

  pumps, valves, motors, or related rotating equipment

• Excellent leadership and communication skills
  
• Technical understanding of flow systems and mechanical components
  
• Customer relationship and negotiation skills
  
• Strategic planning and team management abilities
  
• Problem-solving mindset and service-oriented approach