Sales Agent

Qualification:

• Bachelor's degree in Business Administration, Communications, or related field
• Minimum 1-4 years of experience in quality assurance
• Proven experience in both voice and chat support quality monitoring
• Strong analytical skills with proficiency in data analysis and reporting
• Excellent verbal and written communication skills

Relevant Industry:

Preferably from a Health n Wellness background

Job Description / Job Responsibilities:

We are looking for a Sales Associate to join our team. In this role, you will be the primary point of contact for potential clients, guiding them through our healthcare services/products. You will manage the end-to-end sales funnel using a combination of voice calls and digital chat platforms. This is a target-driven role where your success is measured by conversion rates and revenue generation.

Key Responsibilities:

• Multichannel Prospecting: Handle inbound and outbound sales inquiries via phone calls and live chat.
• Consultative Selling: Understand the medical/healthcare needs of prospects and provide tailored solutions from our service portfolio.
• Target Achievement: Consistently meet and exceed daily, weekly, and monthly sales targets and conversion KPIs.
• Relationship Building: Build trust with clients by providing clear, accurate, and empathetic information.
• Objection Handling: Confidently address concerns regarding pricing, procedures, or service efficacy to close sales.

Desired Profile of the candidate:

Technical Skills

• Proficiency in quality monitoring tools and systems
• Experience with Learning Management Systems (LMS)
• Advanced knowledge of Microsoft Office Suite
• Familiarity with call center technologies and chat platforms
• Understanding of speech analytics and quality monitoring software

Competencies

• Strong attention to detail and analytical mindset
• Excellence in coaching and feedback delivery
• Ability to manage multiple priorities and meet deadlines
• Strong presentation and facilitation skills
• Problem-solving and decision-making capabilities
• Team collaboration and stakeholder management

Minimum Experience:

1-4 Years

Compensation Range:

Rs.3 to 4 LPA.

Job Types: Full-time, Permanent

Pay: ₹28,000.00 - ₹31,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person