Sales Admin Specialist 3

Role Overview: As a Service Renewal Advanced Quoting Representative, you will play a crucial role as the main point of contact for Juniper/Partners regarding quote creation, modification, and management. Your responsibilities will include supporting internal Sales Reps to meet team quotas and grow the renewal business by responding to service-related queries, quotes, and opportunity management. You will collaborate with the Juniper Service Business Manager on specific assigned tasks and interface with various stakeholders such as partners, distributors, Juniper Sales, Logistics, Customer Care, and Order Management for quote/contract/ordering queries and escalations. Additionally, you will be administratively responsible for creating/managing service renewal quotes for assigned accounts and ensuring quote quality and delivery within the agreed SLA. Key Responsibilities: - Be the main point of contact for Juniper/Partners for all requests related to quote creation, modification, and management. - Support internal Sales Reps to help meet team quota and grow the renewal business by responding to service-related queries, quotes, and opportunity management. - Work with Juniper Service Business Manager directly on specific assigned tasks within established policies and procedures. - Interface with partners/distributors, Juniper Sales, Logistics, Customer Care, Customer Master, Global Support, and Order Management related to quote/contract/ordering queries and escalations. - Administratively responsible for creating/managing service renewal quotes or renewal worksheets for complex deals for assigned accounts and accountable for quote quality and delivery within the agreed SLA. - Escalate customer problems to respective Service Business Manager and/or Account Manager. - Escalate quoting problems to the team-lead and/or regional Operation Lead. - Be well versed in systems and tools required to manage quotes and answer queries from partners, customers, and Juniper team. Qualifications Required: - 5+ years of service business experience and quoting skills - Good attention to details and documentation skills - Good verbal and written communication skills - Good organization skills - Good team player and quick learner - Ability to handle multi-tasking - SAP knowledge is an advantage,