61 Sail Jobs

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Appian Process Automation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : any graduate Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements in Chennai. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Develop and implement Appian Process Automation solutions.- Collaborate with stakeholders to gather and analyze requirements.- Create technical design documentation for applications.- Conduct testing and debugging of applications.- Provide technical support and maintenance for applications. Professional & Technical Skills: - Must To Have Skills: Proficiency in Appian Process Automation.- Strong understanding of process modeling and design in Appian.- Experience with Appian SAIL, Tempo, and Records.- Hands-on experience in designing and implementing complex Appian solutions.- Knowledge of Appian architecture and best practices. Additional Information:- The candidate should have a minimum of 3 years of experience in Appian Process Automation.- This position is based at our Chennai office.- A degree in any graduate is required. Qualification any graduate

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Appian Process Automation Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will be responsible for ensuring that the applications are developed according to specifications and delivered on time. Your typical day will involve collaborating with the team, analyzing business requirements, designing application solutions, and implementing them using the Appian Process Automation platform. You will also be involved in testing, debugging, and troubleshooting applications to ensure their functionality and performance. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Design and build applications using the Appian Process Automation platform.- Configure and customize applications to meet business process requirements.- Collaborate with business analysts and stakeholders to gather and analyze requirements.- Develop and maintain technical documentation for applications.- Test, debug, and troubleshoot applications to ensure their functionality and performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Appian Process Automation.- Good To Have Skills: Experience with other process automation platforms.- Strong understanding of business process management and workflow automation.- Experience in designing and implementing complex business processes using Appian.- Knowledge of Appian best practices and design patterns.- Familiarity with Appian SAIL, Appian Records, and Appian Tempo.- Experience in integrating Appian with external systems using web services.- Ability to analyze and optimize application performance. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Appian Process Automation.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Appian Process Automation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : any graduate Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will collaborate with stakeholders to ensure the applications align with organizational goals and enhance operational efficiency. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Develop and implement Appian Process Automation solutions.- Collaborate with business stakeholders to gather requirements.- Design and configure applications to meet business process needs.- Provide technical support and troubleshooting for application issues.- Stay updated on industry trends and best practices in Appian Process Automation. Professional & Technical Skills: - Must To Have Skills: Proficiency in Appian Process Automation.- Strong understanding of process modeling and design in Appian.- Experience with Appian SAIL, Tempo, and Records.- Hands-on experience in designing complex Appian solutions.- Knowledge of integrating Appian with external systems. Additional Information:- The candidate should have a minimum of 3 years of experience in Appian Process Automation.- This position is based at our Gurugram office.- A degree in any graduate field is required. Qualification any graduate

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: Bachelors or Masters in Engineering At-least 14 to 18 years experience in below areas. Hands on experience of BSP and driver development on any RTOS Handson Experience in Autosar software architecture and development Detailed understanding SoC hardware blocks - Clocks Contollers, DCC, GPIO, Interrupt Controllers (GIC), Peripherals (SPI/I2C/PCIE/CAN/Ethernet/USB/UFS), power management Experience in safety architecture, device drivers and memory management. Experience in ISO26262/functional safety Exposure to one or more of below technology areas is a plus:- Multiprocessor Architecture, ARM processors, caching, interrupts, etc., Virtualization technologies across CPU and MM hardware accelerators Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 5+ years of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Engineering or related work experience. 3+ years of work experience with Programming Language such as C, C++, Java, Python, etc.

Person in this position would exhibit the following behaviours: Develops and maintains positive working relationships with others Passionate about technology and enjoys continuously learning Proactively takes up the tasks and assists colleagues unprompted Shares ideas and information Takes pride in the achievement of team objectives Self-motivated driven to achieve results Handles confidential information with sensitivity Should have good communication and interpersonal skill JOB RESPONSIBILITIES Good knowledge of the Appian product including BPM Fundamentals, Architecture Components, Technical Features such as Designer Features, Configurations in Appian. Should have hands on experience in design and development in Appian BPM including components such as SAIL, Smart Services, Reports, Deployment. Should have worked on agile based projects. Participate in workshops/discussions with business and concerned IT stakeholders for Appian product awareness. Modify existing programs to new standards and conduct unit testing of developed programs. Create migration packages for system testing, user testing, and implementation. RELEVANT EXPERIENCE & QUALIFICATIONS: Masters or bachelor's in engineering in IT/ Electronics / Communication / Computer Science / Information Systems. 2 to 3 years of experience with Appian 20.x, 19.x and above Hands-on experience on Appian BPM platform primarily on Appian custom plugins, SAIL, CDT, Process, and Interface design Experience with Task, Reports and Records Database experience SQL Server. Ability to write, understand, manage, and enhance Stored procedures. Ability to debug issues in Interfaces and Process Models Knowledge of Sites, complex SAIL Forms Knowledge of at least one major programming language. Problem Solver and ability to estimate and size Appian business requirements. Quick learner Good To Have: Knowledge of SAFe (Scaled Agile Framework) or any other agile framework. MariaDB, Microservices, Docker based development/deployments, Exposure to CI/CD, Unix Internals and Hadoop. Ability to lead a team of distributed engineers SKILLS & COMPETENCIES: Excellent verbal and written communication skills. Strong organizational skills and adaptability to rapidly changing priorities and workloads. Ability to work well independently and maintain focus in a highly dynamic work environment. Comfort in working with team members that are remote and located in the US, India or other geographies.

CirrusLabs Private Limited is looking for Appian Developer to join our dynamic team and embark on a rewarding career journey Application Development: Using the Appian platform, you design and develop business applications, workflows, and user interfaces You configure application components such as forms, reports, dashboards, and integrations using Appian's visual development environment Process Modeling: Analyzing business processes and requirements and translating them into Appian process models You design and build process flows, decision rules, and business rules to automate and streamline business processes User Interface Design: Creating intuitive and user-friendly interfaces for Appian applications You design and customize user interfaces using Appian's drag-and-drop interface designer, ensuring a seamless and engaging user experience Integration and Data Management: Integrating Appian applications with external systems and data sources You develop integration components using Appian's built-in connectors and APIs, allowing seamless data exchange and integration with other enterprise systems Business Rules and Logic: Implementing business rules and logic using Appian's rule engine You define and configure business rules to enforce policies, calculations, and validations within the application

Position : Lead Technical Consultant Appian As a Lead Developer, Role and Responsibilities: The Roles & Responsibilities of a Lead Developer include: Build and oversee the design, development, and implementation of projects in Appian Requirement gathering and analysis. Build robust Integrations with other peripheral systems, middleware, application. Build and Design Data Models. Defining architectural & development standards for the project . Performing frequent code reviews & ensuring quality of the overall delivery. Conduct sophisticated troubleshooting and problem-solving across the Appian platform. Direct and mentor a team of Appian developers and analysts, fostering a culture of continuous improvement and professional growth. Manage key stakeholder relationships, translating complex business needs into technical specifications and ensuring alignment with business objectives. Drive innovation in Appian, leveraging new technologies and methodologies to enhance service delivery. Hands-on on Appian key capabilities like process modelling, user interface, expressions, plugin analysis, sites, embedded Appian, portals, records (data fabric), SSO/LADP, Admin Console, Logs etc. Proficient on database concepts like stored procedures, views, materialized views, triggers, explain statement etc. • Estimate projects based on high level requirements / RFP Build applications with performance optimization guidelines, especially for high volume / usage applications. • Build demos, PoCs, PoVs for customer stakeholders and internal team on need basis Build high-level technical specifications for the solutions. Manage Appian upgrade process, ensuring compatibility and minimal disruption Lead User Acceptance Testing with business users, BA Ability to perform Application deployments Oversee infrastructure set up in case of On-Premises projects. Working with the on-shore or off-shore team during the development phase Working knowledge of Networks and OS platforms (Windows, Linux). Knowledge of agile development methodologies. • Running all major sprint ceremonies. Minimum Requirements: Degree in Computer Science, MIS, IT, or other related fields. Total experience 5-13 years of experience in the development of enterprise-level web applications using Appian. At least 1-2 years of experience in leading a team of developers. Experience in developing on J2EE platforms, .Net platforms, RDBMS platforms (Oracle, MySQL, SQL Server) Good logical and analytical reasoning ability. Good team player.

Job Title: Appian Developer Location: Remote (Preferred Pune/Chennai candidates) Experience: 4 to 7 years About the Role We are seeking a skilled Appian Developer to join our dynamic team supporting our client,. If you are passionate about building cutting-edge process automation solutions and want to work on impactful projects in the banking and financial services domain, wed love to hear from you! Key Responsibilities Design, develop, and maintain applications on the Appian platform. Collaborate with business analysts, architects, and other developers to deliver high-quality solutions. Optimize and troubleshoot Appian applications for performance and scalability. Participate in client interactions and contribute to requirement gathering and solution design. Required Qualifications 4 to 7 years of hands-on Appian development experience. Appian Level 1 and Level 2 certifications (mandatory). Strong understanding of Appian best practices, SAIL, process modeling, and integrations. Experience working with relational databases and web services (REST, SOAP). Preferred Qualifications Prior experience in banking, finance, or insurance domains is a significant advantage. Excellent communication skills and ability to work in a collaborative remote environment. Work Mode: Remote (Preference for candidates located in Pune/Chennai)

Job Title: Appian Developer Location: Remote (Preferred Pune/Chennai candidates) Experience: 4 to 7 years About the Role We are seeking a skilled Appian Developer to join our dynamic team supporting our client,. If you are passionate about building cutting-edge process automation solutions and want to work on impactful projects in the banking and financial services domain, wed love to hear from you! Key Responsibilities Design, develop, and maintain applications on the Appian platform. Collaborate with business analysts, architects, and other developers to deliver high-quality solutions. Optimize and troubleshoot Appian applications for performance and scalability. Participate in client interactions and contribute to requirement gathering and solution design. Required Qualifications 4 to 7 years of hands-on Appian development experience. Appian Level 1 and Level 2 certifications (mandatory). Strong understanding of Appian best practices, SAIL, process modeling, and integrations. Experience working with relational databases and web services (REST, SOAP). Preferred Qualifications Prior experience in banking, finance, or insurance domains is a significant advantage. Excellent communication skills and ability to work in a collaborative remote environment. Work Mode: Remote (Preference for candidates located in Pune/Chennai)

Exciting opportunity for an Analyst Developer to join a fast-growing technology-driven firm in Bangalore. You will be contributing to the development and maintenance of scalable Appian applications while supporting process improvements and solution optimization. Location: Bangalore (Hybrid) Notice Period: 30 Days Your Future Employer Our client is a leading digital transformation partner delivering impactful solutions through intelligent automation and low-code platforms. They foster a collaborative culture, focus on innovation, and support continuous learning for career growth. Responsibilities Assisting in the development and optimization of Appian applications Supporting enhancement of existing workflows and process automation Collaborating with senior developers and business teams to deliver user-friendly solutions Contributing to documentation, deployment checklists, and quality reviews Requirements 6-8 years of experience (4-5 years in Appian) Certified Senior Developer. Agile/Scrum methodology experience. Experience with Appian Process HQ and Case Management Studio. Exposure to Appian 24.4 (or latest) features and recommended patterns. Whats in it for you Opportunity to grow within the Appian ecosystem and gain certifications Work with dynamic teams on real-world business process automation Fast-paced, collaborative work culture with career advancement support Competitive compensation with performance-based rewards

We are looking for Appian Senior Technical Consultants / Lead Technical Consultants ( Preferably Immediate joiners ) Experience - 4 plus years Location - Chennai Build and oversee the design, development, and implementation of projects in Appian Requirement gathering and analysis. Build robust Integrations with other peripheral systems, middleware, application. Build and Design Data Models. Defining architectural & development standards for the project in adherence to Appian and WNS-Vuram best practices. Performing frequent code reviews & ensuring quality of the overall delivery. Conduct sophisticated troubleshooting and problem-solving across the Appian platform. Direct and mentor a team of Appian developers and analysts, fostering a culture of continuous improvement and professional growth. Manage key stakeholder relationships, translating complex business needs into technical specifications and ensuring alignment with business objectives. Drive innovation in Appian, leveraging new technologies and methodologies to enhance service delivery. Hands-on on Appian key capabilities like process modelling, user interface, expressions, plugin analysis, sites, embedded Appian, portals, records (data fabric), SSO/LADP, Admin Console, Logs etc. Proficient on database concepts like stored procedures, views, materialized views, triggers, explain statement etc. Estimate projects based on high level requirements / RFP Build applications with performance optimization guidelines, especially for high volume / usage applications. Build demos, PoCs, PoVs for customer stakeholders and internal team on need basis Build high-level technical specifications for the solutions. Manage Appian upgrade process, ensuring compatibility and minimal disruption Lead User Acceptance Testing with business users, BA Ability to perform Application deployments Oversee infrastructure set up in case of On-Premises projects. Working with the on-shore or off-shore team during the development phase Working knowledge of Networks and OS platforms (Windows, Linux). Knowledge of agile development methodologies. Running all major sprint ceremonies. Please share your resumes to divya.s@wns.com

Implement and configure Appian Business Process Management (BPM) solutions to streamline business processes. You will customize workflows and integrate Appian with other systems. Expertise in Appian BPM and process automation is required.

Skills A minimum of 5 plus years of experience in development of Appian applications. Solid Appian skills along with database skills and integrations. Experienced Appian Developer, will be responsible for development and implementation of Appian-based solutions, using Agile methodology and Jira. Will collaborate with cross-functional teams, including business analysts, architects, and developers, to design and deliver high-quality Appian applications. The ideal candidate should have a strong technical background in Appian development, , along with understanding of key concepts related to Software Development Life Cycle. Excellent verbal and written communication skills, with experience interacting with clients at multiple levels as well as ability to demonstrate strong analytical and problem-solving skills. Education Bachelors degree Computer Science or a related field Requirements: Appian certification(s) are required - Appian CertifiedSenior Developer, Lead Certified Developer preferred. Proven experience as an Appian developer, with at least 5 years of hands-on experience. Strong knowledge of Appian development, including process modeling, SAIL, integrations, and reporting. Proficient in Appian best practices, design patterns, and performance optimization techniques. Experience being part of a team of developers; Be able to mentor other developers in the team; Be able to work with onshore/offshore teams Excellent problem-solving and analytical skills, with the ability to quickly identify and resolve technical issues. Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Experience with integrations is required Proficient in writing complex queries, stored procedures, and database optimization techniques, ensuring efficient data retrieval and manipulation within Appian applications. Responsibilities: Participate in Agile based SDLC Effective use of Jira; participation in Scrum activities Work well with BAs, QA team and Product Owners. Understand and adhere to established development methodologies and standards; perform peer code reviews. Stay up to date with the latest Appian features, updates, and industry trends. Collaborate and contribute effectively with other team members Location:Karnataka,Maharashtra,Tamil Nadu,Telangana

Exciting opportunity for an Analyst Developer to join a fast-growing technology-driven firm in Bangalore. You will be contributing to the development and maintenance of scalable Appian applications while supporting process improvements and solution optimization. Location: Bangalore (Hybrid) Notice Period: 30 Days Your Future Employer Our client is a leading digital transformation partner delivering impactful solutions through intelligent automation and low-code platforms. They foster a collaborative culture, focus on innovation, and support continuous learning for career growth. Responsibilities Assisting in the development and optimization of Appian applications Supporting enhancement of existing workflows and process automation Collaborating with senior developers and business teams to deliver user-friendly solutions Contributing to documentation, deployment checklists, and quality reviews Requirements Bachelors degree in Computer Science, IT, or related field 23 years of overall experience with at least 1 year in Appian development Basic knowledge of SAIL, expression rules, interfaces, and workflows in Appian Familiar with REST APIs, Java, Python, or SQL Strong problem-solving, communication, and team collaboration skills What’s in it for you Opportunity to grow within the Appian ecosystem and gain certifications Work with dynamic teams on real-world business process automation Fast-paced, collaborative work culture with career advancement support Competitive compensation with performance-based rewards

Location: Bangalore, India Experience Range: 4 to 5 years Role Overview: PradeepIT is seeking a talented and experienced Appian Developer to join our team. The successful candidate will have hands-on experience in Appian development, with a focus on analysis, design, and development. This role offers an exciting opportunity to work on global projects for our esteemed customers. Technical Experience: - Minimum 4 years of experience in Appian Development. - Strong hands-on experience in analysis, design, and development. - Proficiency in Appian BPM , including designing conceptual workflows , developing BPM processes , building user interfaces, and integrating with multiple systems. - Experience with Appian Process Models, SAIL Interfaces, Expression Rules, and Functions. - Familiarity with Web APIs, Sites, Process Model as a Service, Admin Console, and Document Management in Appian. - Knowledge of web services and integration is preferred. - Experience with Web API/REST API development is a plus. Key Responsibilities: - Develop and implement Appian BPM solutions, including designing conceptual workflows and developing BPM processes. - Build user interfaces that meet user requirements and ensure a seamless user experience. - Integrate Appian solutions with multiple systems using Appian Process Models and integration Smart Services. - Utilize your expertise in Web APIs, Sites, Process Model as a Service, Admin Console, and Document Management to enhance Appian applications. - Collaborate with cross-functional teams to ensure the successful delivery of Appian projects. - Stay updated with the latest Appian features and best practices to continuously improve development processes. Qualifications: - Bachelor's degree in Computer Science, Engineering, or a related field. - Solid understanding of software development concepts and methodologies. - Excellent analytical and problem-solving skills. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. - Appian certifications are a plus. Join our dynamic team at PradeepIT and play a key role in delivering innovative solutions to our global customers. Apply now to be part of our exciting journey!

Job Description: We are seeking an experienced Appian Developer to join our team. The ideal candidate will have hands-on experience in system integration, mobile application, portal application, and extended interface application development using the Appian suite. Appian L2 (or above) certification is mandatory for this role. The candidate should have worked on at least two Appian BPM implementations and possess strong problem-solving and design skills. Additionally, a good understanding of Appian architecture, best practices, and BPMN standards is required. Must-Have Skills: - Appian L2 (or above) certification. - Experience in system integration, mobile application, portal application, and extended interface application development using Appian suite. - Strong problem-solving and design skills. - Good understanding of Appian architecture, best practices, and BPMN standards. - Experience in Appian plug-in development, system integrations, and production support in in-house and cloud-hosted environments. - Ability to convert business process requirements to prototypes and screen flows for demonstration to business clients. - Experience with relational databases management systems, data modeling, database design, and Structured Query Language (SQL). - Excellent verbal and written communication skills. Good-to-Have Skills: - Knowledge of Agile Scrum methodology. - Ability to work in a fast-paced work environment. - Advanced knowledge of Java is a plus. - Hands-on experience with Appian upgrades and hotfix installations. Responsibilities: - Establish and maintain user accounts, assign file permissions, and establish password and account policies. - Install, upgrade, configure, test, maintain, and support operating system software in a production environment. - Provision, install, configure, operate, and maintain systems hardware, software, and related infrastructure. - Review performance logs and monitor system performance, troubleshoot and resolve system hardware, software, and communications problems. - Create shell programs and utility scripts, perform configurations and adjustments to enhance database file capacity, and perform automated and manual backup and restore processes. - Install, configure, and test software packages, and participate in technical research and development to enable continuing innovation within the infrastructure. Certifications Required: - Appian Certified Application Developer. Desired Experience: - Hands-on experience with Appian upgrades and hotfix installations. - Experience in design, implementation, monitoring, and troubleshooting infrastructure in a Linux environment. - AWS certification is preferred. Tools Knowledge: - APPIAN - KNIME - ASPOSE - APPDYNAMICS

Job Summary •At least 4+ years of experience with Appian skillset and 7+ years in IT •Experience with Appian 20.x & above •Appian Certified Developer and Sr.Developer •Good understanding on defining and managing Security •Experience with SAIL scripting •Experience with building and using CDTs •Experience with Task Reports, Records, Sites •Worked with external integration •Sound Knowledge on RDBMS •Should have good knowledge on Appian best practices suggested by Appian •Ability to understand/gather requirements and design/implement them •Excellent communication skills •Understanding of server side configuration used by Appian and their relevant use •Ability to Analyze and identify errors from Log files Responsibilities Develop and maintain applications using Appian Solution Development to meet business requirements. Utilize MariaDB for database management and ensure data integrity. Implement BPMN Modeling to streamline business processes and improve efficiency. Leverage Appian RPA to automate repetitive tasks and enhance productivity. Integrate Appian AI to provide intelligent solutions and improve decision-making processes. Collaborate with cross-functional teams to design and implement J2EE-based solutions. Conduct code reviews to ensure adherence to best practices and coding standards. Provide technical support and troubleshooting for existing applications. Participate in requirement gathering sessions to understand business needs and translate them into technical specifications. Develop and execute unit tests to ensure the quality and functionality of the applications. Maintain documentation for all development activities and update as necessary. Stay updated with the latest industry trends and technologies to continuously improve skills and knowledge. Contribute to the overall success of the company by delivering high-quality solutions that meet client expectations.

Job Title: Appian Architect Job Summary: We are seeking a highly experienced Appian Architect to lead the design, development, and deployment of business process management (BPM) applications using the Appian platform. The ideal candidate will have deep expertise in Appian, strong leadership skills, and a background in enterprise architecture and process optimization. You will be responsible for translating business requirements into technical solutions, ensuring performance, scalability, and maintainability of Appian applications. Key Responsibilities: Lead the architecture, design, and development of Appian-based BPM solutions. Define technical standards, patterns, and best practices for Appian application development. Work closely with business analysts, stakeholders, and development teams to understand business needs and translate them into technical designs. Conduct system and application architecture reviews to ensure alignment with enterprise standards. Guide and mentor Appian developers and other technical team members. Develop integrations between Appian and external systems using web services (REST, SOAP), databases, and other APIs. Ensure the security, scalability, and performance of Appian applications. Maintain and support existing Appian applications, troubleshoot issues, and optimize performance. Stay updated on Appian platform updates and new features; recommend adoption where applicable. Provide technical leadership throughout the software development lifecycle. Required Qualifications: Bachelors or Master’s degree in Computer Science, Information Technology, or a related field. 6+ years of experience in software development with 4+ years focused on Appian. Appian Level 2 or Level 3 Certified (Senior Developer or Lead Designer certification preferred). Strong understanding of BPM concepts and Appian architecture. Hands-on experience with Appian design objects including records, reports, process models, interfaces, and data types. Proficiency with Appian SAIL scripting and expression rules. Experience integrating Appian with other enterprise systems. Familiarity with DevOps tools, CI/CD pipelines, and Agile methodologies. Excellent problem-solving, communication, and interpersonal skills. Preferred Qualifications: Experience with cloud deployment (AWS, Azure) of Appian applications. Knowledge of Appian RPA, AI, or low-code automation features. Background in enterprise architecture (TOGAF or similar framework). Familiarity with SQL, Java, and web technologies.

Role - Appian Developer Experience - 3 Yrs to 7 Yrs Location - Pan India Notice Period - Immediate to 90 Days Certification's - L1/L2/L3

Experience Range : 4+ years Must have : L1 / L2 certification Notice Period - Immediate to 90 days If you are Interested please share your updated resume on roma@theitmind.com

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Position : Lead Technical Consultant Appian As a Lead Developer, Role and Responsibilities: The Roles & Responsibilities of a Lead Developer include: Build and oversee the design, development, and implementation of projects in Appian Requirement gathering and analysis. Build robust Integrations with other peripheral systems, middleware, application. Build and Design Data Models. Defining architectural & development standards for the project . Performing frequent code reviews & ensuring quality of the overall delivery. Conduct sophisticated troubleshooting and problem-solving across the Appian platform. Direct and mentor a team of Appian developers and analysts, fostering a culture of continuous improvement and professional growth. Manage key stakeholder relationships, translating complex business needs into technical specifications and ensuring alignment with business objectives. Drive innovation in Appian, leveraging new technologies and methodologies to enhance service delivery. Hands-on on Appian key capabilities like process modelling, user interface, expressions, plugin analysis, sites, embedded Appian, portals, records (data fabric), SSO/LADP, Admin Console, Logs etc. Proficient on database concepts like stored procedures, views, materialized views, triggers, explain statement etc. • Estimate projects based on high level requirements / RFP Build applications with performance optimization guidelines, especially for high volume / usage applications. • Build demos, PoCs, PoVs for customer stakeholders and internal team on need basis Build high-level technical specifications for the solutions. Manage Appian upgrade process, ensuring compatibility and minimal disruption Lead User Acceptance Testing with business users, BA Ability to perform Application deployments Oversee infrastructure set up in case of On-Premises projects. Working with the on-shore or off-shore team during the development phase Working knowledge of Networks and OS platforms (Windows, Linux). Knowledge of agile development methodologies. • Running all major sprint ceremonies. Minimum Requirements: Degree in Computer Science, MIS, IT, or other related fields. Total experience 5-13 years of experience in the development of enterprise-level web applications using Appian. At least 1-2 years of experience in leading a team of developers. Experience in developing on J2EE platforms, .Net platforms, RDBMS platforms (Oracle, MySQL, SQL Server) Good logical and analytical reasoning ability. Good team player.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Appian Process Automation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will play a crucial role in developing solutions to enhance business processes and meet application needs. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Develop and implement Appian Process Automation solutions. Collaborate with cross-functional teams to gather requirements and design solutions. Conduct testing and debugging of applications to ensure functionality. Provide technical support and troubleshooting for application issues. Stay updated on industry trends and best practices in Appian Process Automation. Professional & Technical Skills: Must To Have Skills: Proficiency in Appian Process Automation. Strong understanding of process automation and workflow design. Experience in developing and configuring applications using Appian. Knowledge of Appian architecture and design principles. Hands-on experience in integrating Appian with other systems. Good To Have Skills: Experience with Appian SAIL interface. Additional Information: The candidate should have a minimum of 3 years of experience in Appian Process Automation. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Appian Process Automation Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements in Chennai. You will play a crucial role in developing efficient and effective solutions for various business needs. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead and mentor junior professionals Conduct regular knowledge sharing sessions within the team Stay updated with the latest trends and technologies in the field Professional & Technical Skills: Must To Have Skills:Proficiency in Appian Process Automation Strong understanding of process modeling and design in Appian Experience in developing complex business process models Knowledge of Appian architecture and best practices Hands-on experience in designing and implementing Appian solutions Good To Have Skills:Experience with Appian SAIL interface Additional Information: The candidate should have a minimum of 7.5 years of experience in Appian Process Automation This position is based at our Chennai office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Appian Process Automation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. Your typical day will involve working on application development tasks and collaborating with team members to ensure project success. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Develop and implement Appian Process Automation solutions. Collaborate with stakeholders to gather requirements and understand business processes. Conduct testing and debugging of applications to ensure functionality. Provide technical support and guidance to team members. Stay updated on industry trends and best practices in Appian Process Automation. Professional & Technical Skills: Must To Have Skills:Proficiency in Appian Process Automation. Strong understanding of process modeling and design in Appian. Experience in developing complex process models and integrations. Hands-on experience with Appian SAIL, Tempo, and Records. Knowledge of Appian architecture and best practices. Additional Information: The candidate should have a minimum of 3 years of experience in Appian Process Automation. This position is based at our Noida office. A 15 years full time education is required. Qualifications 15 years full time education