Sai E-Filing And Consulting Services Private Limited

About the Role: We are seeking an experienced and dynamic Customer Relationship Manager to lead our customer experience initiatives, manage front-line support teams, and strengthen long-term client relationships. The ideal candidate is customer-obsessed, performance-driven, and has strong team leadership and communication strategy skills. Key Responsibilities: 1. Team Management & Training Recruit, onboard, and train front desk and tele-support staff. Conduct ongoing training sessions on communication, empathy, product knowledge, and professional behavior. Monitor staff performance metrics and provide regular feedback for improvement and engagement. 2. Customer Experience & Communication Strategy Set up and manage multi-channel customer communication touchpoints including calls, visits, emails, and feedback loops. Ensure frontline staff can professionally handle customer queries, complaints, and service-related conversations. Implement or coordinate with vendors to set up a CRM system to centralize customer data and monitor all interactions (billing, sales, service, etc.). Build strong customer relationships through proactive outreach, timely service updates, and responsive engagement. Identify upselling or cross-selling opportunities based on customer history, needs, and behavior. Develop premium customer touchpoints for high-value clients to ensure satisfaction, loyalty, and long-term retention. 3. Reporting & Strategy Design and maintain dashboards tracking key customer service KPIs such as satisfaction scores, first-contact resolution rate, and team responsiveness. Conduct regular brainstorming and review sessions to improve customer experience strategy and team performance. Share customer insights with cross-functional teams for product/service improvements. Key Skills & Qualifications: Bachelor’s degree in Business, Marketing, or a related field (MBA preferred). Proven experience in customer service, CRM, or team management roles. Strong leadership and interpersonal skills. Excellent written and verbal communication. Proficiency in CRM software tools and data analytics. Empathetic, proactive, and solutions-oriented mindset.

Key Responsibilities: 1. Front Desk & Client Interaction Greet and attend to walk-in clients with politeness and professionalism. Provide basic information about services offered. Handle client queries or direct them to the concerned department/person. 2. Cash Handling Collect payments from clients for various services (e.g. documentation, notary, e-stamping, consultation, etc.) Issue receipts for all transactions. Maintain accurate cash records and submit end-of-day cash summary. 3. Record Keeping & Documentation Maintain register of walk-ins and collections. Ensure all receipts are recorded in the system and manually if required. Assist in updating daily income logs or Google Sheets/Excel entries. 4. Coordination & Support Coordinate with the drafting and legal team for timely service delivery. Support team during rush hours or peak days. Follow up with clients for pending payments (if assigned). 5. Cleanliness & Appearance Ensure front desk is tidy and organized at all times. Maintain personal hygiene and wear appropriate dress code as per company policy. Skills Required: Basic knowledge of accounting or cash handling. Strong customer service and communication skills. Basic computer knowledge (Excel, Google Sheets, billing software). Ability to handle pressure during peak times. Good listening skills and polite body language. Languages to Know: Kannada (Fluent) – Mandatory for local client interaction. English (Basic to Moderate) – For professional communication and records. Preferred Qualifications: Minimum PUC/12th pass or any degree. Experience in cashier, receptionist, or front office role (0-2 years preferred). Freshers with good communication and basic computer skills can also apply. Working Hours: 9:30 AM to 6:30 PM, Monday to Saturday with sunday week off Growth Path: Opportunity to be promoted to Front Office Executive, Admin Assistant, or Accounts Coordinator based on performance and skill development.