Technical Account Manager Avalara Technologies

3.0 - 8.0 years

5 - 10 Lacs

pune

Work from Office

What You'll Do The Technical Account Manager is responsible for technical ticket management, strengthening customer satisfaction and expediting solutions for Enterprise customers. This requires being the technical escalation and point, across multiple products to meet support entitlement requirements, providing an optimized customer experience. You will report to the Manager, Technical Support. You will work from the Pune office. What Your Responsibilities Will Be Manage ticket workload, following KPIs, SLAs, CSAT, and TTR goals. Manage enterprise support requests through resolution. Conduct detailed ticket analysis, troubleshooting, and issue replication. Experience establishing communicati...

Posted 2 months ago

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Technical Account Manager Avalara Technologies

3.0 - 8.0 years

5 - 10 Lacs

Pune

Work from Office

Posted 4 months ago

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Senior Technical Support Engineer Avalara Technologies

3.0 - 8.0 years

5 - 10 Lacs

Pune

Work from Office

What You'll Do The Technical Support Engineer is the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and participating in engineering and product management meetings. You will document each customer contact, troubleshoot technical issues, escalate to engineering, and manage issues through to resolution. You will have to work from Pune location and need to work in US or EMEA business hours, afternoon, evening, or night work across multiple time z...

Posted 4 months ago

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Technical Support Expert Avalara Technologies

4.0 - 9.0 years

8 - 13 Lacs

Pune

Work from Office

What You'll Do You will report to the Manager, Technical Support. You will work from the Pune office full fledged. The Technical Support Expert serves as a Subject Matter Expert (SME) for AvaTax, ECM, and related Connector products, providing top-tier technical expertise and analysis to support Avalara's customers. You will mentor and advise across the support ecosystem, handling escalations, documenting customer interactions, troubleshooting issues, escalating to engineering and ensuring resolution. The Expert is also maintain Avalara's 'Cult of the Customer' philosophy, with a focus on enhancing overall customer satisfaction. What Your Responsibilities Will Be You will be a Subject Matter ...

Posted 4 months ago

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Technical Support Engineer Avalara Technologies

2.0 - 7.0 years

4 - 9 Lacs

Pune

Work from Office

What You'll Do The Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and participating in engineering and product management meetings. You will document each customer contact, troubleshoot technical issues, escalate to engineering, and manage issues through to resolution. You will have to work from Pune location and need to work in US or EMEA business hours, afternoon, evening, or night work across multiple t...

Posted 4 months ago

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