manages a brand's online presence by creating and scheduling engaging content, responding to followers, monitoring social media channels, and analyzing performance to improve engagement and achieve marketing goals Content Creation & Management : Develop and implement a content strategy to create engaging text, images, videos, and infographics tailored to the target audience and company goals. Platform Management : Schedule and publish content consistently across various social media platforms (e.g., Facebook, Instagram, LinkedIn, TikTok). Community Engagement : Monitor comments, messages, and mentions, responding promptly and professionally to build a positive online community and address inquiries. Social Media Strategy : Collaborate with social media managers to execute campaigns, adapt strategies for new trends and emerging platforms, and ensure brand voice consistency across all content. Performance Analysis : Track and analyze key performance metrics using analytics tools to measure the success of campaigns and provide insights to improve engagement and reach. Job Type: Full-time Pay: ₹10,000.00 - ₹18,000.00 per month Work Location: In person
Making New Client. New Approach, Daily communication with regular clients Customer service: Answer customer queries by phone, email, or chat, and provide information to help customers use a product or service Customer retention: Proactively engage with customers to build loyalty and enhance retention Customer feedback: Gather customer feedback and share it with product development, sales, and marketing teams Technical issues: Analyze and report product malfunctions, and follow up with customers to ensure their issues are resolved New features: Inform customers about new features and functionalities Training: Train junior customer service representatives Teamwork: Work with internal teams to resolve customer issues Customer complaints: Monitor customer complaints on social media and reach out to provide assistance Customer satisfaction: Ensure customers are satisfied so they are more likely to come back Company image: Build a positive image of the company by helping customers Job Type: Full-time Pay: ₹15,000.00 - ₹40,000.00 per month Education: Higher Secondary(12th Pass) (Preferred) Experience: total work: 2 years (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Work Location: In person