Urgent Opening For SACM (CMDB + HAM) Accecore Business Solutions

8.0 - 13.0 years

7 - 17 Lacs

Pune, Chennai, Mumbai (All Areas)

Work from Office

ITSM (Information Technology Service Management) Hardware Asset & Configuration Manager Role Overview The ITSM Asset & Configuration Manager manages, controls, and protects the organizations IT (Information Technology) assets & their relationship (i.e., hardware, virtual etc.) throughout their life cycle, from acquisition through final disposition. In addition, the IT Asset Manager designs, develops, and implements the organizations asset management strategy. He would be responsible for managing/oversee Asset/CI updates across the technology tracks for a customer with 8x5 coverage (need to align to customer business hours). Job Description: End-to-end ownership & responsibility of day-to-day Hardware & Configuration Management support Develop and maintain company policies and processes. Coordinate with respective Service Provider’s & Internal teams like Procurement for Hardware & Configuration Items to ensure updates to Asset Database & CMDB (Configuration Management Database) using controls like audits, reviews etc. Manage the CI-to-CI relationship with proper control. Collect information for budgeting, inventory, contract summaries and cost comparisons. Ensure process adherence & compliance along with process/tool level integrations with other key processes like change, incident management etc. Manage acquisition, deployment, utilization, tracking, security, and final disposition of IT assets. Regularly assess & identify gaps in current process and suggest improvements Prepare/update training material & conduct operational training/refreshers whenever required. Utilize implemented KPIs/SLAs for r

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