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3.0 - 6.0 years
4 - 7 Lacs
karnataka
Work from Office
Primary skills SACM/ServiceNow CMDB Secondary skills Reporting Hiring Manager : Rocky B rocky.b@capgemini.com GGID: 46223259 Create, update and maintain CI records in ServiceNow CMDB. Perform regular audits for data accuracy and integrity. Collaborate with IT teams to gather information on CIs. Document CI processes, policies, and workflows. Generate reports and dashboards from the CMDB. Assist in incident and change management related to CIs.
Posted 2 weeks ago
6.0 - 10.0 years
7 - 11 Lacs
karnataka
Work from Office
Primary skills SACM/ServiceNow CMDB Secondary skills Create, update and maintain CI records in ServiceNow CMDB. Perform regular audits for data accuracy and integrity. Collaborate with IT teams to gather information on CIs. Document CI processes, policies, and workflows. Generate reports and dashboards from the CMDB. Assist in incident and change management related to CIs. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade : C Level : To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) : No Remote work possibility : No Local Skills : ServiceNow;SACM Languages Required: : ENGLISH Role Rarity : To Be Defined
Posted 2 weeks ago
9.0 - 14.0 years
30 - 45 Lacs
pune
Hybrid
Role & responsibilities Implement automated workflows for creation and maintenance of Configuration Items (CIs) from requests, ordered catalogue items, and other sources. Apply and enforce the Common Service Data Model (CSDM) for both service and technical CIs. Analyse, Configured & Integrate CIs in T-Systems standard CMDBs (ServiceNow, HP AM CDS, ITSM). Migration of existing CI database to ServiceNow CMDB. Configured CI data maintenance and reconciliation procedures to ensure accuracy and completeness. Develop, update, and maintain process documentation and Work Instructions (WI), including definitions of mandatory fields, relationships, and reconciliation procedures. Establish data quality...
Posted 2 weeks ago
6.0 - 11.0 years
25 - 40 Lacs
Pune, Bengaluru
Work from Office
The ITSM Configuration Management Governance Analyst will work with the Service Asset and Configuration Management (SACM) Manager, Change Management, Service Managers, and IT support teams to perform day-to-day ITSM Configuration Management operations. The role will perform data analysis, auditing, quality reviews and data entry into the Configuration Management Database (CMDB) reporting under the ITSM Configuration Management Governance Lead. Major Duties: CMDB Governance: Work with CMDB Process owner to implement a comprehensive CMDB governance strategy aligned with the organization's IT and business goals. Collaborate with CMDB specialists to ensure the effective maintenance and governanc...
Posted 3 months ago
8.0 - 13.0 years
7 - 17 Lacs
Pune, Chennai, Mumbai (All Areas)
Work from Office
ITSM (Information Technology Service Management) Hardware Asset & Configuration Manager Role Overview The ITSM Asset & Configuration Manager manages, controls, and protects the organizations IT (Information Technology) assets & their relationship (i.e., hardware, virtual etc.) throughout their life cycle, from acquisition through final disposition. In addition, the IT Asset Manager designs, develops, and implements the organizations asset management strategy. He would be responsible for managing/oversee Asset/CI updates across the technology tracks for a customer with 8x5 coverage (need to align to customer business hours). Job Description: End-to-end ownership & responsibility of day-to-day...
Posted 4 months ago
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