Get alerts for new jobs matching your selected skills, preferred locations, and experience range.
1.0 - 6.0 years
1 - 5 Lacs
Chandigarh
Work from Office
Minimum 1 Years of Hands-on experience in PNR Creation, Issuance, Reissuance, Changes/Cancellation, Rescheduling. GDS (Amadeus/Galileo/TP/Sabre etc.) Knowledge is a must. Ability to perform under Pressure. Good knowledge about International Routing Desired Candidate Profile Good Geographical Knowledge i.e., City codes, Airport codes, Airline hub, Routing, Countries capital etc. Interacting with the Airlines/ customers. Responsible for Revenue generation for the company. Good stability background. Good Written English skills. Willing to work 24\u00d77
Posted 3 weeks ago
0.0 - 4.0 years
2 - 3 Lacs
Gurgaon/ Gurugram
Work from Office
Hiring Travel Backend Profile for Gurgaon Location Air Ticketing, Reservation, PNR creation, issuance, Refunds Any travel GDS-experienced can apply 5 days Working-rotational Shift Gurgaon Location Required Candidate profile 6months travel experience can apply Ug/Grad both can apply Call or WhatsApp Mahi- 98718 56986 Rajiya - 9354352748
Posted 3 weeks ago
2.0 - 7.0 years
2 - 7 Lacs
Chandigarh, Gurugram, Delhi / NCR
Work from Office
Hi All, 100+ positions open for travel sales min 1yr sales experience must Salary upto 70k + Incentives Call/whats app CV HR Priyanka priyanka jain 8512850830
Posted 3 weeks ago
2.0 - 7.0 years
2 - 6 Lacs
Chandigarh, New Delhi, Gurugram
Work from Office
Call/Whats app CV 9706756724 Experienced Travel Sales Consultant Cruise/PPC/Meta Calls Min 1 year travel sales experience mandatory Location-Gurgaon/Delhi/Noida/chandigarh Salary upto 60K + Lucrative Incentives immediate joiner Required Candidate profile Call/Whats app CV 9706756724
Posted 3 weeks ago
1.0 - 6.0 years
3 - 4 Lacs
Gurugram
Work from Office
Hiring For International Voice Process. Where in you have to give Resolution to the Customers Vie the Calls. Job Details- Position: CSE- Qualification: Graduate- -Experience: 12 Months Min is Mus with International Voice, 38K In - hand, Upto 15K INC - Location : Work from Office GGN Sector 29 - Both Side Cab Facilities - Working Days: 5 days, Fix Week- end offs Evening Shift 6 to 3:30 - Rounds: HR, VNA & OPS- Rounds on Virtually NOTE- We need EXCELLENT COMMUNICATION REQUIRED: FLUENCY IN ENGLISH NOTE- We don't charge anything for interview, we are paid from client side https://web.whatsapp.com/9310529164 - Aastha https://web.whatsapp.com/9557020534 - Deepika https://web.whatsapp.com/9310058098 - Sieera
Posted 3 weeks ago
0.0 - 5.0 years
3 - 4 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Hiring For Wipro HRO Voice Process. Where in you have to give HR Services Vie the Calls to the Customers. Job Details- Position: CSE - Qualification: Graduate- Experience: 6 Months Min is Mus, 30K In - hand, Upto 15K INC - Fresher - Only Graduate with salary of 26K, INC - Location : Work from Office GGN Sector 48, Noida Sector 6 - Both Side Cab Facilities- Working Days: 5 days, Fix Week- end offs Evening Shift 6 to 3:30 - Rounds: HR, VNA & OPS- Rounds on Virtually NOTE- We need EXCELLENT COMMUNICATION REQUIRED: FLUENCY IN ENGLISH NOTE- We don't charge anything for interview, we are paid from client side Sahil - 9310058098 Aastha - 9310529164 Deepika - 9557020534
Posted 3 weeks ago
0.0 - 5.0 years
3 - 4 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Hiring For Wipro Aviva Voice Process. Where in you have to Provide Customer Services to the Customers Vie the Calls. Job Details - Position: CSE - Qualification: Graduate - Experience: 1 - 2 yrs Months Min is Mus, 55K In - hand, Upto 15K INC - Fresher - Only Graduate with salary of 27K, INC - Location : Work from Office GGN Udyog Vihar - Odd hrs Cab Facilities - Working Days: 5 days, Fix Week- end offs Afternoon Shift , Time window 12 to 10:30 - Rounds: HR, VNA & OPS - Rounds on Virtually NOTE- We need EXCELLENT COMMUNICATION REQUIRED: FLUENCY IN ENGLISH NOTE- We don't charge anything for interview, we are paid from client side Sahil - 9310058098 Aastha - 9310529164 Deepika - 9557020534
Posted 3 weeks ago
1.0 - 5.0 years
2 - 4 Lacs
Gurugram, Delhi / NCR
Work from Office
Handle customer inquiries and resolve issues efficiently over the email and chat support Provide accurate information to customer Deliver excellent customer service and enhance customer satisfaction. Handling premium customer HR Riya - 63980 09438 Required Candidate profile - 6 months GDS Amadeus experience is mandatory - Customer service (International) - Excellent communication - 5 Days working - Rotational shifts and week-offs - Both side cabs
Posted 3 weeks ago
1.0 - 6.0 years
2 - 7 Lacs
Mumbai
Work from Office
Greetings from ATPI Group!!! We are looking for a candidates with good knowledge in ticketing, ticket issue/reissue, ticket cancellation, GDS, Amadeus, Galileo, PNR, etc. Position: Travel Consultant/Sr. Travel Consultant Experience: 1 to 15 years Qualification: HSC/Graduation/Post-Graduation Location: Nahur(WFO) Shift: 24/7 Rotational Shifts (2 rotational week off) Job description: Proficient in all aspects of domestic and international travel includes air, car, hotel and rail. Process all reservations on behalf of client accounts air, land and other ancillary services Includes all reservation elements including seat assignments and special requests Provides advice and consultation to clients for international documentation Follows best practices for booking and issuing tickets Delivers operational requirements and applies appropriate travel policy guidelines according to client specifications Ensures data quality standards are met including reporting elements and traveler profile information. Balance efficiency and effectiveness Works efficiently to provide prompt service and to meet productivity standards Responsible for managing incoming calls and emails within service level expectations Ensures tickets and informational requests are provided in a timely manner Maintains queues and follow-up on client requests Helps team members with overflow work and tasks Maintains rapport and works professionally with suppliers, vendors and third-party companies Takes steps to avoid debit memos and errors Competencies: Excellent communication skills both written and verbal. Self-assertive, Commercial insight and Effective time management. Qualification & Experience Graduate/ UG in any stream. IATA will be an added advantage. At least 1 year travel industry experience. Interested candidates can share their updated resumes on omkar.tamhane@atpi.com asap.
Posted 3 weeks ago
1.0 - 6.0 years
3 - 8 Lacs
Bengaluru
Work from Office
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel C onsultant , you ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities . M ost of our Traveler Care leadership started in this role , and you can find us in almost every other department at Amex GBT . What You ll Do Advise and arrange travel for corporate business customers (both individuals and groups) Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided. Must have Galileo experience. Ensure compliance to customers agreed travel policy, service provider policies, and regulatory requirements Use positive telephone service techniques and act on special customer requests Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We re Looking For Passion for excellence in client service, including proactive anticipation of needs Native Galileo and Sabre GDS expertise. Minimum 1 year experience of US and Asia bookings. Minimum 1 year experience in Corporate Travel bookings. Chat-hub experience is preferred. Professional communication (written and verbal) Attention to detail Act with integrity, and look after personal traveler information Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) Resolving customer issues quickly and independently / with supplier Teamwork and openness to feedback Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends. Location Bangalore, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .
Posted 3 weeks ago
1.0 - 6.0 years
3 - 8 Lacs
Gurugram
Work from Office
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel C onsultant , you ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities . M ost of our Traveler Care leadership started in this role , and you can find us in almost every other department at Amex GBT . What You ll Do Advise and arrange travel for corporate business customers (both individuals and groups) Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided. Must have Galileo experience. Ensure compliance to customers agreed travel policy, service provider policies, and regulatory requirements Use positive telephone service techniques and act on special customer requests Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We re Looking For Passion for excellence in client service, including proactive anticipation of needs Native Galileo and Sabre GDS expertise. Minimum 1 year experience of US and Asia bookings. Minimum 1 year experience in Corporate Travel bookings. Chat-hub experience is preferred. Professional communication (written and verbal) Attention to detail Act with integrity, and look after personal traveler information Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) Resolving customer issues quickly and independently / with supplier Teamwork and openness to feedback Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends. Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .
Posted 3 weeks ago
1.0 - 5.0 years
2 - 3 Lacs
Noida
Work from Office
We are hiring skilled professionals for Email Support . If you have experience in aviation-related customer support within a BPO setup, and possess strong communication skills, this is your opportunity to join a growing team. Role & Responsibilities Handle customer queries and concerns related to flight bookings, cancellations, rescheduling, refunds, and baggage via email support Provide prompt, accurate, and high-quality service in line with process guidelines and SLAs Coordinate with internal teams to resolve issues within timelines Maintain proper documentation of customer interactions Ensure customer satisfaction and maintain professional communication at all times Follow escalation procedures as needed Candidate Eligibility Criteria Education: Graduation in any stream Experience: Minimum 1 year in an Aviation Process within the BPO industry (Mandatory) Skill Set: Excellent English communication (B2 level or above) Process Type: Email Support only Shifts: 24x7 Rotational (must be open to night shifts) Week Offs: Rotational Cab Facility: One-side cab during odd hours (between 7:00 PM 6:00 AM) Process Operating Hours: 7:00 AM to 12:00 AM Preferred Candidate Profile Prior experience in airline or travel domain support Ability to work under pressure in a fast-paced environment Strong problem-solving and interpersonal skills Familiarity with CRM tools and email platforms Willingness to work in rotational shifts including weekends and holidays Milki Bisht-9151206474 Email id milki.bisht@nlbtech.in
Posted 3 weeks ago
2.0 - 5.0 years
2 - 4 Lacs
Noida
Work from Office
Job Title: Travel Sales Agent (BPO) Department: Sales / Travel Process Location: Noida Job Type: Full-time (Rotational Shifts) Experience: 02 years (Freshers with relevant training may apply) Reporting To: Team Leader / Supervisor Job Summary: We are seeking enthusiastic and customer-focused individuals for the role of Travel Sales Agent in our BPO travel sales process. The ideal candidate will be responsible for handling inbound and outbound calls, understanding travel requirements, offering customized travel solutions, and closing sales. This role demands strong communication skills, a sales-driven mindset, and basic knowledge of travel booking platforms. Key Responsibilities: Handle inbound and outbound calls related to travel inquiries (flights, hotels, holiday packages, etc.). Understand customer travel needs and recommend suitable travel options and promotional packages . Provide accurate pricing , travel details, and booking confirmations . Convert inquiries into confirmed sales by building rapport and offering compelling travel solutions. Use GDS/booking tools (Amadeus, Galileo, Sabre, or other systems) to search and book itineraries (if applicable). Achieve daily/weekly sales targets and KPIs as defined by the management. Manage payment processing and post-booking support including changes, cancellations, and refunds. Handle customer queries and complaints with professionalism and customer-first attitude . Maintain up-to-date knowledge of industry trends, destinations, and travel regulations. Key Requirements: Minimum qualification: Graduate (any discipline) 0–2 years of experience in BPO, travel sales, or customer service (travel domain preferred) Strong verbal communication skills in English (additional regional or foreign languages is a plus) Familiarity with GDS platforms Willingness to work in rotational shifts including weekends and holidays Basic knowledge of travel industry and destinations Ability to handle pressure, meet targets, and work in a fast-paced environment Preferred Skills: Sales aptitude and customer-centric approach Strong interpersonal and negotiation skills Attention to detail and accuracy in data entry Problem-solving mindset with good decision-making skills
Posted 3 weeks ago
1.0 - 4.0 years
1 - 4 Lacs
New Delhi, Gurugram
Work from Office
HI All, Call /Whats app HR Priyanka 8512850830 Minimum 1 year Experience In US travel process as CCE(Fixed DAY Shift) 6 Days working Location - Gurugram Salary upto 35k
Posted 3 weeks ago
0.0 - 5.0 years
2 - 4 Lacs
Gurugram
Work from Office
Hiring for CCE for US Travel Process- Book*ng.Com Key roles:-. >Handling customers related to their travel issues via chat & calls. >Understand Root cause and help fix the same Eligibility- Grad/UG Freshers Sal - upto 30K+inctvs+Both side cabs Required Candidate profile Note:- 1. Need Candidates with excellent comm. skills 2. Comfortable with Work from Office For More Info HR Ria - 9599854627 (Call/Whatsapp)
Posted 3 weeks ago
1 - 5 years
3 - 4 Lacs
Gurugram
Work from Office
Hiring For Travel Voice Process US Campaign Grad/UG with 1 year any customer service exp can apply. Excellent Comms Required Salary 31k Inhand 3500 MIV Night Shift 5 Days working Roster Off 1side cab 2500 Allowance Call/WhatsApp Anjali -93549 11705 Required Candidate profile Candidate must have super excellent comms skills. Must be comfortable with night shifts. Perks and benefits Incentives Cabs
Posted 4 weeks ago
2 - 7 years
3 - 8 Lacs
Bengaluru
Work from Office
WALK-IN DRIVE AKBAR TRAVELS Positions: Travel Consultant / Sr. Travel Consultant Location : Akbar Tours & Travels #58, 3rd Floor, 2nd Cross, Residency Road Bengaluru 560025 Karnataka. Walk-in Date : 19th May, 20th May & 21st May 2025 Contact : +91 9164008088 Email: hrm@akbartravels.me Key Responsibilities: Handle domestic & international bookings flights, hotels, cars, and related services. Process ticket issuance, reissuance, cancellations, and refunds using GDS systems (Amadeus/Sabre/Galileo). Manage fares and bookings for Low-Cost Carriers (LCC) and NDC-based airline content . Ensure compliance with travel policies , fare rules, and visa requirements. Manage schedule changes , delivering excellent customer service. Stay updated with airline contracts, promo fares, and industry regulations . Provide post-travel support and handle feedback or complaints professionally. Requirements: 24 years of experience in travel consulting and GDS ticketing. Proficiency in Amadeus, Sabre, or Galileo systems. Deep knowledge of ticketing processes including issuance, reissuance, and refunds . Strong customer service and communication skills . Ability to work under pressure and handle urgent issues efficiently. Attention to detail and strong organizational abilities. Certification in Travel & Tourism is a plus. Why Join Akbar Travels? Work with one of the leading travel agencies in the country. Opportunity to manage diverse and global travel itineraries . Be part of a customer-focused, dynamic team . Bring your updated resume
Posted 1 month ago
3 - 8 years
5 - 10 Lacs
Noida
Work from Office
Department : TL24 Sub-Department : Voice Location : Noida Work Mode : Work from Office Work Shift : Rotational 9-hour shifts Week Off : 2 days rotational weekly off Budget : A decent hike on the last CTC, aligned with industry standards Position Overview : Greaves Travel India is seeking a skilled and customer-focused Travel Consultant/ Senior Travel Consultant to join our dynamic team. The ideal candidate will have a strong background in international ticketing, corporate handling, and inbound call support for global clients, particularly in the US market. This role requires expertise in GDS systems, excellent communication skills, and the ability to thrive in a 24/7 rotational shift environment. Key Responsibilities: Handle inbound calls from passengers of international airlines and US/Canada-based corporate clients , providing seamless travel solutions. Manage flight bookings, cancellations, and itinerary changes using GDS systems (Amadeus, Sabre, World span, Apollo, GAL). Assist B2B partners and corporate clients with travel-related inquiries, ensuring adherence to service standards. Resolve customer queries related to ticketing, reservations, and travel logistics with a focus on US geography and airport codes. Maintain accurate records of customer interactions and transactions. Collaborate with internal teams to ensure smooth operations and high customer satisfaction. Adapt to rotational shifts (24/7 environment) with flexibility for 9-hour shifts and weekly offs as per business needs. Skills & Qualifications: Experience : 38 years in travel consultancy, corporate handling, or international ticketing (senior roles for 5+ years). Technical Skills: Proficiency in GDS systems (Amadeus, Sabre, World span, Apollo, GAL). Domain Knowledge: Strong understanding of US geography, airline codes, and corporate travel processes . Communication : Excellent verbal and written English skills for global client interactions. Work Ethic : Willingness to work in rotational shifts , including nights/weekends. Education : Graduate from a recognized university. Preferred : Candidates with self-conveyance (no transport provided). Salary & Benefits: Salary : A decent hike on last CTC as per industry standards. Fixed salary structure with no variable incentives. Perks : Rotational shifts with weekly offs, statutory benefits. Note : Immediate joiners preferred. Candidates must be comfortable with 24/7 operations and on-site work in Noida.
Posted 1 month ago
- 5 years
2 - 4 Lacs
Gurugram, Delhi / NCR
Work from Office
Inter. Voice Process Grad./ Fresh/UG with 6 months of International BPO exp. can apply Excellcent communication skills required Salary upto 41 k ctc + incentives 5 days working Grad + International BPO Experience Required Required Candidate profile Contact HR AKRITI 8800061856(WhatsApp)-Share me your Resume On the same Number
Posted 1 month ago
- 2 years
0 Lacs
Mumbai
Work from Office
Friendly and supportive team environment with potential for career advancement. Role and Responsibility Key Responsibilities: Assist clients in selecting and booking the best flight options based on their preferences, budget, and schedule. Issue airline tickets and ensure accurate entry of customer information in the system. Handle inquiries from clients regarding flight availability, pricing, and booking policies. Coordinate with airlines and third-party vendors to manage reservations and issue tickets. Provide clients with travel documentation, including flight details, itineraries, and confirmation receipts. Book meet-and-greet services such as Pranaam or Enclam. In the absence of these regular service providers, need to research online/contact airports to find authorised service providers. Support clients in making changes to their bookings, including cancellations, rebookings, and refunds. Stay updated on airline policies, fare structures, and ticketing rules. Assist senior travel consultants with preparing detailed travel itineraries. Provide exceptional customer service, ensuring client satisfaction and retention. Requirements: 0 to 6 months of experience in ticketing or travel consultancy (internships or prior travel agency exposure is a plus). Knowledge of Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo is a plus (training will be provided). Basic understanding of travel booking procedures, airline ticketing, and travel regulations. Proficiency in Microsoft Excel, Google sheets, internet surfing and accounting software Excellent communication via WhatsApp, email, calls etc Follow up, multi tasking, time management and organizational skills Willingness to learn and grow in the travel industry.
Posted 1 month ago
3 - 8 years
4 - 8 Lacs
New Delhi, Gurugram
Work from Office
Req- travel sales agents (ppc / meta ) Exp- 3 years salary - 70k Location- delhi / gurgaon / 5 days working / night shifts immedaite joiner only Co- priyanka send me your cv on whatsapp - 8512850830
Posted 1 month ago
1 - 6 years
1 - 4 Lacs
Noida, Ghaziabad, Delhi / NCR
Work from Office
Hiring for backoffice role in travel domain Salary upto 30,000 in hand 6+ months of experience in GDS Amadeus Candidate should be well versed with refunds & cancellations 5.5 working days Ugrad eligible Call or whatsapp Imaad @ 91036 13849
Posted 1 month ago
1 - 5 years
1 - 4 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Hiring CCE / Travel Sales Consultant Experience in US / UK Travel Minimum 1 year Experience In Travel Process ( Voice Process ) 5 Days Cab Meal Provided Location - Delhi , Noida , Gurgaon Salary upto 40K Drop Your CV 7011890554
Posted 1 month ago
2 - 4 years
3 - 6 Lacs
Gurugram
Work from Office
Required International Travel Sales ( Voice Process ) Minimum 2 Year Experience In Travel Sales Location - Gurgaon , Delhi Salary upto 50k immediate Joiner Required Drop Your CV 7011890554
Posted 1 month ago
- 5 years
2 - 4 Lacs
Noida
Work from Office
About the Role: As an Air Ticketing Executive at EaseMyTrip.com , you will be responsible for managing flight bookings, modifications, cancellations, and customer queries related to air travel. You will interact directly with customers, travel agents, and airline partners to ensure accurate and timely ticket issuance and support. This role is ideal for someone with a strong understanding of airline reservation systems, fare rules, and a customer-first approach. You will play a vital part in delivering smooth and efficient travel experiences. Key Responsibilities Flight Booking & Ticketing: Handle domestic and international flight bookings, issue tickets accurately using airline reservation systems and GDS platforms. Amendments & Cancellations: Process rebookings, date changes, cancellations, and refunds as per airline and company policies. Customer Support: Assist customers with flight-related queries over calls, emails, or chatsincluding fare details, baggage policies, seat selection, and special requests. Fare Calculation & Comparison: Calculate accurate fares, apply discounts, compare flight options, and inform customers of the most economical and convenient choices. GDS & Airline Portal Operations: Work on GDS platforms like Amadeus, Galileo, Sabre or airline-specific portals to issue, modify, or cancel tickets. PNR Management: Monitor and manage PNRs (Passenger Name Records), ensure timely ticketing, and follow up on waitlisted or unconfirmed bookings. Coordination with Airlines & Vendors: Liaise with airlines, consolidators, and backend teams to resolve booking issues, seek fare waivers, or manage special service requests (SSRs). Documentation & Reporting: Maintain booking records, transaction logs, and share MIS reports with supervisors or management as required. Policy Adherence: Follow IATA standards, airline fare rules, and company procedures to ensure accuracy and compliance in all transactions. Team Collaboration: Coordinate with customer care, holiday, and sales teams to ensure smooth delivery of flight services. Preferred Candidate Profile Experience: 0 to 5 years of experience in air ticketing. Freshers with strong GDS training or travel domain knowledge are welcome. Educational Qualification: Graduate in any discipline. Certification in Travel & Tourism or IATA is preferred. GDS Knowledge: Familiar with at least one Global Distribution System (GDS) like Amadeus, Galileo, or Sabre. Airline Policies: Understanding of airline fare rules, baggage policies, cancellation norms, and reissuance procedures. Communication Skills: Fluent in Hindi and English. Ability to explain travel terms clearly and confidently to customers. Customer Orientation: Polite, professional, and empathetic when handling customer concerns related to flight bookings. Tech Proficiency: Comfortable with reservation systems, airline portals, email communication, and MS Excel for reports. Detail-Oriented: High accuracy in fare calculations, PNR entries, and passenger data input. Problem Solving: Ability to handle last-minute booking challenges, fare differences, and route changes with quick turnaround. Flexibility: Willing to work in rotational shifts, weekends, and during peak travel seasons or emergencies.
Posted 1 month ago
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