458 Sabre Jobs - Page 3

Any Grad/UG with min 6 months Travel exp required 5 Days working/2 Off's Job Location:- Gurgaon Both Side Cabs Salary Upto 7 LPA Call me for more information & get your interview aligned HR Harmeet @9582013131 References are highly appreciated !! Required Candidate profile Note:- Candidate Must have either of exp Que Management, Fare Rules, Exchange policies Travel ticketing, refunds, GDS Software. Interpret and apply fare rules, restrictions, refund policies.

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions. LEVEL 1 PRODUCT AND CUSTOMER SUPPORT Based in Bangalore India Great place to work. Great place to grow. For people interested in technology and for those with expertise in tourism. We provide multi-skilled, multilingual, cross-functional support to our business partners. Every day we assist Travel Agencies and Airlines around the world to resolve issues related to the Sabre software and Solutions Portfolio. We analyses problems, recommend corrective actions to Travel Agents and Airline Customers in collaboration with internal teams. Product & Customer Support is a modern organization focused on customers and building good relations with Sabre business partners. Our employees are a truly global and multicultural team. If you join us, you ll provide Sabre customers with awesome customer service related to our products and play a key part in building long-lasting relationships with them. This includes responding to customer inquiries, analyzing problems, using diagnostic tools, and recommending solutions to customer application questions. We provide product and technical support of Sabre Portfolio of Products via Phone, Call-Back, Chat and Web-Case. Key Responsibilities: Reports directly to the 1st Level Support Supervisor. Respond to customer inquiries, analyzing problems using diagnostic tools and recommending solutions to customer questions. relating to a Sabre HOST and a broad set of Solutions and its Functionalities. Utilizes technical and analytical skills to solve hardware, software, and network configuration problems. Installation and troubleshooting of Sabre provided applications. Interfaces with customers, internal departments, and vendors to identify their needs and establish hardware, software, and network requirements. Performs Product and Technical Support functions and provides routine support to Travel Agencies and Airline Customers in accordance with the set service standards. Provide Product and Technical Support of Sabre Products via Phone, Call-Back, Chat and Web-Case on a 24/7 Support Operation. Records all received contacts (Phone, Web-Case, Chat and Call-Back) in prescribed formats in CRM tool(s). Works collaboratively in a team environment with advanced support teams, account managers, implementation, and development resources to meet customer expectations regarding the resolution of maintenance issues. Ensure that customer needs are met. Must have the ability to evaluate the impact of the issue on the customer and escalate issues. Act as the lead interface with the customer, internal or external, regarding support of our products Good time management and priority setting skills are required to be able to manage daily responsibilities and own technical development and growth. Demonstrate sense of urgency for sensitive issues . Ensure to deliver the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment. Performs ad-hoc tasks assigned by the Leaders, Supervisors, Team Leads or Seniors i. e. , onsite support, floor walking, handling special projects etc. Job Requirements: Prior GDS knowledge (Sabre, Galileo, Amadeus) and travel industry knowledge is highly expected. Experience in software, hardware technical support and trouble shooting. Experience in remote troubleshooting. Experience with CRM tools such as Salesforce is desirable. Ability to analyses, identify key problems, articulate them efficiently and make decisions to solve issues. Excellent interpersonal and teamwork skills. Experienced in providing customer support using available multi channels: Call-back, Phone, Web-Case, Email and Chat. Ability to extend knowledge in area of new technologies. ITIL/ XML/ API/ SQL Programming will be a plus. Bachelors degree or equivalent desired. Diploma in basic IATA /UFTAA standard course will be a plus. Able to work in 24x7 shift model supporting a global customer base. Language Skills: Professional fluency in written and spoken English is a must. . . #LI-Hybrid#LI-BG1

Req- Cruise sales agents ppc Salary - 70k +huge incentives Location - gurgaon minimum 1 year experience cruise sales ppc amadeuse also mandatory 5 days working / night shifts interview process -walk - in 7pm Required Candidate profile immedaite joiner prefrence / drop cv on whatsapp - 8512850830

Role Responsibilities: Supervise and mentor a team of 15 Customer Experience Specialists. Handle escalated customer issues and ensure high-quality service. Implement process improvements to increase team efficiency and customer satisfaction. Collaborate with cross-functional teams to resolve issues and improve service delivery. Job Requirements: 3-4 years of experience in customer service, ideally in the flight/travel industry. Experience managing and leading teams in a customer service environment. Strong knowledge of GDS systems (Amadeus, Sabre, Galileo). Proficiency in CRM software and excellent analytical and problem-solving skills.

Hiring For UK Travel Sales ( Holiday Packages ) Minimum 2 Years Experience in UK Travel Sales Location - Delhi, Gurugram Salary Upto 60 k +incentive 5.5 days working NO Cabs Drop Your CV hrconsultancy641@gmail.com 7011890554

Job Purpose Responsible for handling B2B back-office operations, ensuring smooth coordination of flight reservations, ticketing, hotel bookings, travel insurance, UAE visa processing, and financial documentation. The role involves managing a shared email platform, supporting B2B agents with after-sales service, and ensuring compliance with regulatory and financial processes. Job Location - Balewadi (Pune), Onsite - Fulltime (Rotational Shifts) Key Result Responsibilities Manage flight bookings, ticketing, and reissues using GDS platforms (Amadeus, Sabre, Galileo) and airline portals. Ensure accurate fare calculations, modifications, and cancellations as per agent requests. Handle hotel reservations via TravTrolley, Ibyta, and other hotel booking portals. Provide after-sales support for B2B agent bookings. Issue travel insurance policies as per customer requirements, ensuring accuracy and policy compliance. Manage end-to-end UAE visa processing, including document checks, application submissions, follow-ups, and compliance with visa regulations. Handle complaints and escalations related to visa applications. Address and resolve B2B agent inquiries related to reservations, ticketing, hotel bookings, and other services. Act as a point of contact for issue resolution and escalations to ensure service excellence. Prepare receipts for debiting agent ledgers. Create and process refund forms for visas and other services. Ensure compliance with financial documentation and reporting standards. Qualifications (Academic, training, languages) Minimum 12th standard pass. Additional certification in Travel & Tourism (e.g., IATA course) is a must. Knowledge of GDS systems (Galileo, Amadeus, Sabre) is an advantage. Proficiency in Microsoft Office (Excel, Outlook, Word). Fluency in English & Hindi is a must (Malayalam preferred). Work Experience 2 years of experience in travel services, including visa processing, insurance, customer support, reservations, and ticketing within a travel agency or airline. Proficiency in Microsoft Office (Excel, Outlook, Word). Customer service-oriented approach with problem-solving skills. Ability to learn quickly and adapt in a fast-paced environment.

Hospitality Solutions is a looking for a talented Sr Director, Head of HRIS. Senior Director, Head of HRIS (Workday) As the Senior Director, Head of HRIS, you will lead the strategic vision, governance, and optimization of our global HR technology ecosystem, with a primary focus on Workday. This role is pivotal in driving digital transformation across the employee lifecycle, ensuring our systems and data empower business decisions, enhance employee experience, and scale with organizational growth. You ll oversee the design and governance of HRIS architecture, manage vendor partnerships, and collaborate cross-functionally to drive innovation and operational excellence. Your leadership will ensure our systems scale with the business and support both short- and long-term workforce strategies. What You ll Do: Define and execute the global HRIS strategy, with emphasis on Workday modules including Core HCM, Compensation, Talent to start with. Lead the design, development, and implementation of new systems, reports, and processes to support evolving HR and business needs. Drive continuous improvement through automation, analytics, and user-centric design. Establish and maintain data structures, integrations, and governance protocols to ensure data integrity and compliance. Serve as a strategic advisor to HR and business leaders on system capabilities, integrations, and best practices. Oversee vendor relationships, system upgrades, and compliance with data privacy and security standards. Build and mentor a team of HRIS experts, fostering innovation and operational excellence. What You Bring: 12+ years of progressive HRIS experience, including 5+ years in a leadership role overseeing Workday. Proven success in leading enterprise-wide HR technology transformations. Deep expertise in Workday configuration, reporting, and integration. Strong business acumen and ability to translate complex requirements into scalable solutions. Exceptional leadership, communication, and stakeholder engagement skills. Outstanding Benefits Very competitive compensation Generous Paid Time Off (25 PTO days) 4 days (one day/quarter) Volunteer Time Off (VTO) 5 days off annually for Year-End Break We offer a comprehensive medical, dental and Wellness Program 12 weeks paid parental leave An infrastructure that allows flexible working arrangements Formal and informal reward, recognition and acknowledgement programs Lots of fun and engaging employee development events Note Over the coming months, TPG and Sabre are working together to formally separate the Hospitality Solutions business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be supporting the Hospitality Solutions business, which is now owned by TPG. Reasonable Accommodation Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at recruiting@careers.sabre.com . Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Affirmative Action Sabre is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW #LI-Hybrid#LI-TJ1

ABOUT THE ROLE: Coordinator will be responsible for overseeing the end-to-end travel arrangements for the organization, ensuring seamless and cost-effective travel experiences for employees and management. This role will require close coordination with travel agencies, vendors, and internal teams, alongside managing travel-related logistics, documentation, and budgeting. What Youll Be Doing : Arranging Travel: Book flights, accommodation, rental cars, and other transportation based on the needs and preferences of the traveler, by coordinating with the vendor and online booking tool. Research, compare, and negotiate travel packages to ensure the most cost-effective options. Point of Contact : Act as the main point of contact for travelers and travel arrangers, assisting with travel-related queries and concerns. Address travel disruptions such as flight cancellations, delays, and unexpected changes in itineraries. Internal Coordination: Collaborate with departments, managers, or teams to understand travel needs and ensure proper alignment. Travel Documentation : Ensure all travel documents (visas, tickets, insurance, etc.) are obtained and up to date. Vendor Management: Develop and maintain strong relationships with travel vendors to provide the best service quality and reliability. Compliance : Ensure that travel policies and procedures are followed, including budgeting guidelines, travel safety protocols, and company-specific policies. Risk Management: Address any travel disruptions and emergencies to ensure travelers are prepared with necessary documentation and emergency contacts. Cost Optimization: Look for ways to reduce travel costs without compromising service quality or convenience for travelers. Record Keeping : Maintain accurate records of travel bookings, receipts, and expenses for future reference and audits.

Responsibilities: Manage domestic & international ticket bookings using Amadeus, Sabre & Galileo. Provide exceptional customer service with focus on client satisfaction. Cafeteria Travel allowance Health insurance Sales incentives Annual bonus Performance bonus Retention bonus Mobile bill reimbursements Accessible workspace

Positions: Travel Consultant / Sr. Travel Consultant Location : Akbar Travels Pvt Limited #58, 3rd Floor, 2nd Cross, Residency Road Bengaluru 560025 Karnataka. Contact : +91 9980740259 Email: hrm@akbartravels.me Key Responsibilities: Handle domestic & international bookings flights, hotels, cars, and related services. Process ticket issuance, reissuance, cancellations, and refunds using GDS systems (Amadeus/Sabre/Galileo). Manage fares and bookings for Low-Cost Carriers (LCC) and NDC-based airline content . Ensure compliance with travel policies , fare rules, and visa requirements. Manage schedule changes , delivering excellent customer service. Stay updated with airline contracts, promo fares, and industry regulations . Provide post-travel support and handle feedback or complaints professionally. Requirements: 2 to 4 years of experience in travel consulting and GDS ticketing. Proficiency in Amadeus, Sabre, or Galileo systems. Deep knowledge of ticketing processes including issuance, reissuance, and refunds . Strong customer service and communication skills . Ability to work under pressure and handle urgent issues efficiently. Attention to detail and strong organizational abilities. Certification in Travel & Tourism is a plus. Why Join Akbar Travels? Work with one of the leading travel agencies in the country. Opportunity to manage diverse and global travel itineraries . Be part of a customer-focused, dynamic team . Please share your resume at hrm@akbartravels.me. You can also contact 9980740259

As a Travel Sales Executive in Flight Ticketing, particularly specializing in India to USA travel, your main responsibility will be selling flight tickets and providing travel solutions to customers for their journeys between the two countries. You will be tasked with understanding customer needs, recommending suitable flight options, and finalizing bookings. Exceptional customer service is key, as you will handle inquiries, resolve booking-related issues, and address changes or cancellations in travel plans through various communication channels. You are expected to stay well-informed about flight schedules, routes, fares, and airline policies related to India-USA travel. Being aware of any special offers, promotions, or discounts available to customers will be necessary. Efficiently managing booking processes, including issuing tickets, managing reservations, and ensuring transaction accuracy using computerized reservation systems, is also part of your role. Meeting or surpassing sales targets set by the company is crucial. This may involve proactive engagement with potential customers, lead generation, and converting inquiries into bookings. Ensuring all necessary documentation, such as visas and passports, is in order for customers traveling between India and the USA, and complying with legal and regulatory requirements related to international travel is essential. Collaboration within the team is important, as you will work closely with other team members like travel agents, tour operators, and customer service representatives to offer comprehensive travel solutions to customers. Ongoing learning is encouraged to keep up with industry trends, airline regulations, and travel sector developments through training programs, workshops, or seminars to enhance your skills and knowledge. The ideal candidate should have a minimum of 6 months to 2 years of experience in generating leads, working with GDS (Global Distribution System) such as Amadeus, Galileo, and Sabre. Ultimately, your role as a Travel Sales Executive in Flight Ticketing is crucial in ensuring smooth and enjoyable travel experiences for customers, driving sales, and ensuring their satisfaction. If you are interested, please share your CV at hr@aviantravels.com. This is a full-time position located in Mohali with benefits including provided food, paid sick time, a yearly bonus, and working hours from Monday to Friday during night shifts. Proficiency in English is preferred, and the work location is in person.,

As a Cruise Sales Consultant at I2A Technologies in Gurgaon, Sector - 18, you will play a crucial role in assisting customers with booking cabins and facilities on international cruises. Your primary responsibilities will include handling incoming calls, guiding customers towards the most efficient routes and affordable prices, and providing trip planning assistance for both business and leisure packages. Your dedication to offering exceptional customer service while ensuring professional, accurate, and cost-effective travel arrangements will be essential in meeting and exceeding sales targets. To excel in this role, you should possess a good understanding of GDS systems such as Galileo or Sabre, along with at least 1 year of experience in the travel industry. Excellent communication skills, particularly in a voice-based sales process, will be key to your success. Your ability to multitask, prioritize effectively, and leverage your knowledge of the travel industry will enable you to thrive in this dynamic environment. In addition to a competitive salary with a decent hike on your last salary, you will have access to benefits such as commuter assistance and health insurance. Furthermore, a performance bonus structure is in place to recognize and reward your achievements. This full-time, permanent position requires your presence in person at the office in Gurgaon. If you are ready to leverage your sales skills, industry knowledge, and passion for travel to create memorable experiences for customers and drive revenue growth, we encourage you to speak with us further about this exciting opportunity at I2A Technologies. Contact us at +91 9654101572 to learn more.,

WE ARE HIRING !!!! TRAVEL SALES CONSULTANT Min 1 Yr of experience in Travel sales PPC and Have good knowledge of Amadeus Salary upto 65k + Unlimited Incentives Location-Noida/Delhi/Gurgaon Whats app CV 8368904214 mention Travel Sales Required Candidate profile Call/Whats app 8368904214

Call/Whatsapp 8512850830 US/UK/French/ Travel Sales Consultant Required-NO Fresher's Min 1 year travel sales experience must!!!!!!!!!!! Salary upto 60k+huge incentives Call/Whatsapp 8512850830

Greeting From Ishmeet Consultant !! Hiring for Travel Backend Profile Salary Upto :- 5.5lpa + other benefits Looking for GDS Knowledge. Location :- Chennai Call Simran at 9354858533 for more information .

Assist clients in finding best International and Domestic travel deals as per their needs. Assist clients with reservations, transfers, changes, and cancellations Provide alternatives for customer travel. Book domestic and international reservations for air travel, rail tickets, hotel, and car rentals. Follow SLA assigned. Monitor and sort global distribution system (GDS) queues to maintain quality. Stay educated on airline rules, regulations, and current affairs. Assist interoffice departments to fulfil client requirement like (MIS) Assist finance for recovering debt from client.

We need a ticketing specialist that can go above and beyond for our customers. The ideal applicant will have great interpersonal skills, solid organizational skills, and extensive knowledge of domestic and international ticket booking experience. You, as a ticketing specialist, will be answering customer questions via email, chat, phone, and other means of contact. Role and Responsibility Proficiency in GDS (Global Distribution System), such as Amadeus, Sabre, or Galileo. Keen attention to detail while booking the flights. Process flight reservations, changes, reissue, PNR creation and cancellations. Provide ticketing support and resolve booking issues. Ensure compliance with airline policies and regulations. Assist customers with travel inquiries and options. Collaborate with the team to optimize ticketing processes. Stay updated on GDS features and industry trends. To guarantee customer satisfaction, handle ticket concerns, delays, and calling off. Capable of handling client and student queries and providing the best support. Up-selling and cross-selling: converting calls to sales Collaborate with team members to ensure smooth and efficient booking processes. Handle client feedback and resolve any issues to ensure customer satisfaction. Stay organized and maintain accurate records of bookings, payments, and client information. Previous experience in ticketing or a related role in the travel industry Excellent communication and customer service skills. A bachelors degree in tourism, hospitality, or a related field is preferred. Prior experience in the travel industry or a related customer service role is a plus. Knowledge of popular travel destinations, vacation types, and travel products Excellent communication and interpersonal skills Strong problem-solving and negotiation abilities in travel booking systems and software Enthusiasm for travel and the ability to inspire others with your passion Company Profile Millennia Travels is an industry-leading full-service travel firm for both business and leisure travelers. Our dedicated staff focuses only on foreign vacation planning, with an emphasis on exotic locales. Since the beginning, our seasoned agents have been providing business clients, groups, executive travelers, and high-end leisure customers with unforgettable vacations. Details 1-3 years Choose any of the sign-up options below depending on your profile.

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel C onsultant , you ll join our highly skilled team, providing outstanding service to our corporate business clients. We re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities . M ost of our Traveler Care leadership started in this role , and you can find us in almost every other department at Amex GBT . What You ll Do Advise and arrange travel for corporate business customers (both individuals and groups) Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided Ensure compliance to customers agreed travel policy, service provider policies, and regulatory requirements Use positive telephone service techniques and act on special customer requests Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We re Looking For Passion for excellence in client service, including proactive anticipation of needs Native GDS expertise (Sabre is preferred) Professional communication (written and verbal) Attention to detail Act with integrity, and look after personal traveler information Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) Resolving customer issues quickly and independently / with supplier Teamwork and openness to feedback This role is works on a Hybrid Model (3 days from the office in Goregaon and 2 days work from home). We work from Monday to Friday. This role caters to US market. Consultant should be flexible to work in shift schedule as per business requirement -- 5 PM - 2 AM / 6 PM - 3 AM / 9 PM - 6 AM. Location Mumbai, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .

Role & responsibilities We are looking for International Voice process - GDS tool experience. Experience : Min 6months to 3yrs Work location : Chennai Required Skills : 1. Min 6months to 3 yrs of experience any GDS tool like Galileo, Sabre, Amadeus etc. 2. Any graduation. 3. Willing to work in night shifts. Perks and benefits Salary : upto 5.5lpa Interested candidates can apply to kinnera259@gmail.com or 9884001531. Regards, HR Manager

Hello Folks!! We are hiring Travel Sales Consultants for Cruises/Holiday Packages/ Flights/ Car Rental. Salary - Competitive + lucrative incentive(In Sales) Work from Office/Target oriented role Call HR- 9706756724 (Call/Whatsapp)

Responsibilities: * Manage corporate travel requests via Amadeus, Sabre & Galileo * Coordinate international ticket bookings with IATA standards * Execute travel processes from start to finish Annual bonus Office cab/shuttle

Process and respond to travel-related email inquiries from UK/US customers. Assist with fare calculations, Work with ,Amadeous, GDS systems to retrieve, modify, Fair Calculations, Geographical knowledge and book tickets.

Handle customer inquiries & resolve issues efficiently Accurate information to customers Knowledge of Fares and Ticketing Handle client requests including reservations, transfers, changes & cancellations info.aspiringmantra@gmail.com Required Candidate profile Graduate with 2 yrs in experience in International Travel voice Knowledge of International Travel Products, Airfares, Refunds, Routings & Airlines Good communication and email drafting skill

Hi Folks!! Travel Sales Agents || PPC Calls ENGLISH & SPANISH Bilingual Min 2 years exp must Salary - 60K 5 days working / night shifts immediate joiner Only Call whats app ON - 95648 99005 /7898240001

Core Responsibilities: 1. Deliver high-impact New Hire, Upskill, and Refresher Training focused on airline processes, GDS systems, and customer service excellence 2. Ensure full compliance with client and internal certification standards 3. Collaborate with Training Managers and stakeholders to align training outcomes with operational goals 4. Identify gaps and recommend improvements based on feedback and performance data 5. Develop, update, and maintain training content tailored to airline operations and client requirements 6. Ensure accurate documentation and reporting of training metrics in line with organizational standards 7. Work with internal and external stakeholders and drive process improvements and floor support 8. Create training programs to address skill gaps in employees by conducting regular TNA and TNI 9. Coach and provide feedback to trainees on their performance in class and on the shop floor 10. Control absenteeism and attrition in class and motivate the batch 11. Consistently achieve or exceed targets on quality and throughput in training 12. Participate in regular internal and external stakeholder interactions Desired Candidate Profile 1. Minimum 5 years of proven experience in training delivery, preferably in a fast-paced operations or BPO environment 2. Strong background in airline or travel industry is essential - preferably Reservations and Ticketing background 3. Expert-level proficiency in GDS platforms (e.g., Amadeus, Sabre, Galileo) with hands-on experience in process training 4. Solid understanding of customer service workflows and operational standards 5. Exceptional facilitation, communication, and stakeholder management skills 6. Demonstrated ability to lead teams, coach performance, and drive measurable training outcomes 7. Should have Voice training experience of more than 3 years in airline travel domain 8. Ability to work in shifts 9. Should have new hire training experience with adequate exposure to coaching and feedback of new and tenured agents 10. Ability to identify skill gaps in classroom and on the shop floor. Design customized training programs and track ROI 11. Good people management and organizational skills 12. Good knowledge of MS Office PowerPoint, Excel, and Word 13. Willingness to go over and beyond the regular delivery requirements during ramp/peak season 14. Good analytical and presentation skills Should be flexible to work from office