8.0 - 15.0 years

0 Lacs

delhi

On-site

About MetaMorph: At MetaMorph, we empower startups to scale and innovate by prioritizing people at the core of their strategy. With a successful history of assisting over 220 startups, we specialize in aligning talent with organizational requirements, enhancing employee skills, and transforming employer brands. Our approach is data-driven, providing valuable insights to support decision-making processes and offering comprehensive assistance for both acquisition and being acquired scenarios, ensuring all aspects are covered comprehensively. About Our Client: Our client leverages AI and contextual insights to facilitate secure user experiences while minimizing fraud and compliance risks, allowing companies to scale efficiently and confidently. What You'll Do: As a senior sales manager, your primary responsibility will be to nurture customer relationships post-sales, ensuring long-term success, delivering value, and expanding account opportunities. You will be entrusted with leading and growing a high-performing team dedicated to strengthening customer partnerships and boosting revenue growth through strategic account development. Responsibilities: - Build, lead, and mentor the Account Management team to deliver exceptional customer experiences. - Drive customer retention, satisfaction, and revenue growth in key accounts. - Formulate strategic plans for top customers, including Quarterly Business Reviews (QBRs), product adoption roadmaps, and upsell opportunities. - Collaborate across functions with Sales, Product, and Engineering teams to prioritize customer feedback in roadmap planning. - Represent the organization in client meetings, events, and during contract renewals and negotiations. What You Bring: - Possess 8-15 years of experience in Account Management, Customer Success, or Strategic Partnerships within the SaaS/Tech industry. - Demonstrated success in managing large enterprise accounts, driving renewals, and upsells. - In-depth knowledge of SaaS business models, customer lifecycle management, and stakeholder engagement. - Strong interpersonal, negotiation, and problem-solving abilities. - Experience in thriving within fast-paced startup environments and navigating through ambiguity. Nice to Have: - Exposure to identity, fraud prevention, fintech, or regulatory tech sectors. - Familiarity with CRM tools such as Salesforce, Gainsight, or HubSpot. - Experience working with global markets and diverse client bases.,

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