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Senior Customer Experience Specialist Multiplier

3.0 - 7.0 years

0 Lacs

karnataka

On-site

You will play a crucial role as a Senior Specialist in enhancing customer satisfaction and success across North American and English-speaking regions. With 3+ years of experience in SaaS or HRIS, your primary responsibilities will include managing relationships, driving product adoption, and resolving complex customer issues. Your collaboration with cross-functional teams will be key in continuously improving the overall customer experience. - Own the end-to-end resolution of customer issues to ensure an exceptional support experience. - Engage with customers via email, chat, and video conferencing to efficiently troubleshoot and resolve problems. - Leverage your deep product knowledge to pr...

Posted 2 weeks ago

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