Customer Success cum Business Analyst Role Appstean Infotech Pvt Ltd

1.0 - 5.0 years

0 Lacs

indore, madhya pradesh

On-site

As a Customer Support Executive specializing in ERP/CRM, your role involves being the primary contact point for our ERP/CRM users. You will play a crucial part in addressing customer queries, providing technical solutions, and ensuring a high level of customer satisfaction. Your responsibilities include: - Handling client queries related to ERP/CRM functionalities through phone, email, or chat - Troubleshooting user issues and offering accurate technical solutions or escalating when necessary - Maintaining detailed logs of customer interactions and follow-ups in the ticketing system - Collaborating with product and development teams to resolve recurring issues - Conducting basic product walk...

Posted 2 months ago

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Customer Success cum Business Analyst Role - ERP/CRM Appstean Infotech Pvt Ltd

1.0 - 5.0 years

0 Lacs

indore, madhya pradesh

On-site

As a Customer Support Executive specializing in ERP/CRM, your role involves being the primary contact point for ERP/CRM users. You will play a crucial part in addressing customer queries, providing technical solutions, and ensuring a high level of customer satisfaction. Your responsibilities include: - Handling client queries related to ERP/CRM functionalities through phone, email, or chat - Troubleshooting user issues and offering accurate technical solutions or escalating when necessary - Maintaining detailed logs of customer interactions and follow-ups in the ticketing system - Collaborating with product and development teams to resolve recurring issues - Conducting basic product walkthro...

Posted 2 months ago

AI Match Score

Apply

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