0.0 - 4.0 years

0 Lacs

maharashtra

On-site

Role Overview: As a Tech Support Intern at Bynry Inc., you will play a crucial role in ensuring smooth and reliable experience for utility customers using Smart360, the smart, cloud-based SaaS platform. Your main responsibility will be to provide reliable support at L1/L2 levels, efficiently manage escalations, and contribute to achieving exceptional customer satisfaction. This internship serves as a launchpad for individuals interested in technical support, SaaS workflows, and customer-facing problem-solving. Key Responsibilities: - Handle Level 1 and Level 2 technical support tickets with adherence to SLAs. - Diagnose, troubleshoot, and document root causes of issues. - Prepare detailed es...

Posted 1 month ago

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ERP Implementation & Support Shipmnts.com

3.0 - 7.0 years

0 Lacs

ahmedabad, gujarat

On-site

As a member of the Shipmnts team, you will have the opportunity to contribute to our mission of Accelerating Global Trade. Shipmnts is an all-in-one Technology Platform that provides software, integrations, and resources for Global Trade & Logistics Management (GTLM). Our ultimate goal is to revolutionize technology for the second largest industry in the world. In this role, you will collaborate closely with our Head of Product, Customer Success Team, and CEO. The Customer Success team plays a crucial role in ensuring a seamless end-to-end customer experience, from planning and implementation to user onboarding and post-onboarding support. Your responsibilities will include promptly resolvin...

Posted 3 months ago

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