3 Saas Tools Jobs

As a Senior Solution Subject Matter Expert (SME) in Supply Chain Domain, you will be responsible for delivering flawless application onboarding services to BY customers, ensuring quality in implementation support. You will drive as a lead SME for BY Customer, delivering their Transportation Management System (TMS) Environments and providing support during their onboarding journey. Engage early in customer implementation projects to provide solution design and architecture inputs from operability and reliability perspectives to ensure seamless delivery continuum into Operate through phased go-lives. Your responsibilities also include understanding the Application Landscape of the customer, ensuring application deployment is done, and implementing Advanced Quality Prevention plans to improve solution and service reliability. You will deepen your competency on end-to-end solution architecture, performance engineering, relevant Software as a Service (SaaS) tools, business processes, and industry domain. As a Senior solution SME, you will provide mentorship to Technical Architects and Consultants, deliver product/technical trainings, and support in improving the capability and delivery quality of the team. Your role will involve delivering an excellent customer experience by ensuring customer onboarding experience on the SaaS platform significantly enhances, customers are able to migrate within a defined period, and customers see a smooth handover to the Steady State Team. You will keep track of adoption and consumption numbers, analyze trends, provide inputs for improvement, and consistently achieve high customer satisfaction and make a positive impact on Net Promoter Scores (NPS). We are looking for a candidate with a Bachelor's degree (STEM preferred) and a minimum of 8 to 10 years of experience in Production Support/Application Deployment Role including Validation services. Experience in the installation of ERP products is preferred, along with experience in setting up and validating integrations through APIs (Rest and SOAP) and sFTP. Understanding of how Single Sign-On (SSO) Setup works is a positive, and experience in BY TMS Installation is a plus. The ideal candidate will possess strong Techno-Functional Expertise, be tech-savvy, provide technical and solution leadership during Critical/Major issues, and hold an ITIL Certification. Demonstrable experience, thorough knowledge, and interests in Cloud-native architecture, Distributed micro-services, Multi-tenant SaaS solution, Cloud Scalability, performance, and High availability are desirable. Experience with API management platforms and providing/consuming RESTful APIs is a plus. Furthermore, you should demonstrate leadership capabilities required to lead customer-facing investigations of complex and escalated solution issues, enhanced customer communication & situation management skills, and a balance between soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products). Possessing a strong sense of urgency from both Customer and company perspective, defining priorities, and being a global representative for key initiatives and projects are essential. Inspiring others by demonstrating a service mindset through consistently displaying customer-centricity and ownership, seeking 360-degree performance feedback, working on self-development opportunities, keeping up to date with learning opportunities for personal and professional development, and being able to lead or guide a small team to achieve customer/business objectives are key attributes we are looking for in a candidate. Our company values unite us and drive our success and the success of our customers. If you resonate with our core values, we invite you to explore further.,

Product Manager AI Solutions for School Photography Location: In office, Chandigarh Key Responsibilities: Product Leadership: Drive the vision, roadmap, and execution of Centaqs AI-powered image editing and management solutions for school photography. Customer & Market Research: Work directly with major school photography studios to deeply understand their needs, pain points, and opportunities for innovation. AI Integration: Collaborate closely with our in-house AI development team to translate market needs into powerful, intuitive products. Cross-functional Collaboration: Partner with our production team to leverage Centaqs operational strengths into unique product advantages that differentiate us in the market. Go-to-Market: Support the successful rollout of new tools, including client onboarding, internal training, and feedback loops for continuous improvement. Innovation: Stay ahead of industry trends in AI, image processing, and customer expectations to ensure Centaq remains a market leader. Design Sensibility: As a visual-first company, we expect you to bring a strong eye for design—ensuring our products not only function beautifully but look great too. You should understand the principles of great UI/UX and work with design resources to create polished, user-friendly products. About You: Strategic & Creative Thinker: You see both the big picture and the small details, and love solving complex problems with elegant solutions. Customer Obsessed: You’re passionate about understanding customer needs and building products that truly delight. Self-Starter: You thrive in fast-paced environments and are motivated to take ownership and lead projects from idea to execution. Collaborative Leader: You know how to bring people together—engineers, designers, production teams, and clients—to build something greater than the sum of its parts. Tech-Savvy: While you don’t need to code, you should be comfortable working with AI technologies, understanding APIs, and translating technical concepts into business value. Preferred Qualifications: 3+ years of product management, technical project management, or related experience. Experience working with AI products, SaaS tools, or image processing software is highly desirable. Strong communication and interpersonal skills, including experience engaging with external clients. Demonstrated success in bringing new products to market and driving adoption. Why Join Centaq? Be part of an ambitious company that is redefining an entire industry through AI and technology. Work with a world-class AI team and passionate colleagues who care deeply about innovation and customer success. Play a leadership role with the freedom to make an impact and build something exciting from the ground up.

Head of IT, Analytics & Digital Transformation Role Objective: Lead and manage all technology platforms (ERP, IoT, Analytics, SaaS, IT Infrastructure) while driving innovation, training, and adoption of new digital tools. Responsible for operational excellence, cost management, and contributing to overall business profitability through digital transformation initiatives. Key Responsibilities: 1. Technology Infrastructure & Platform Management Oversee and administer Google Workspace, Balena IoT, Tableau, ERP, websites, domains, APIs, SaaS tools, LEI numbers, and Datakart. Track platform subscriptions, renewals, and compliance-related certifications. Ensure security, uptime, backups, and continuity of operations. 2. ERP and Business Systems Oversight Manage bug identification, tracking, and coordination of ERP upgrades with internal/external developers. Ensure the ERP evolves in line with new business needs, legal compliance, and user feedback. Establish structured ticketing and change management systems. 3. Analytics, Data and Business Intelligence Maintain Tableau systems and enable real-time analytics for all key departments. Develop data dashboards, pipelines, and ensure ease of reporting. Promote self-service analytics culture across the organization. 4. IT Support Services & Cybersecurity Manage device provisioning, user access management, cybersecurity practices, and support requests. Lead onboarding/offboarding processes and ensure license management compliance. 5. Digital Transformation & Innovation Initiatives Identify, recommend, and implement emerging technologies like AI, ML, Robotics, and Process Automation to enhance business operations. Drive cost savings and business efficiency by deploying smarter, scalable digital solutions. Lead proof-of-concept projects and innovation pilots in collaboration with departments. 6. Training & Development Build digital and technological capability across the organization. Plan and deliver internal workshops, training sessions, and upskilling programs for adoption of new tools, AI programs, ERP modules, etc. Maintain an active learning roadmap for the IT and business teams to stay ahead of emerging technologies. 7. P&L Responsibility for the IT & Digital Transformation Division Create and manage the divisions annual operating budget. Monitor and control IT and digital transformation costs. Drive revenue or cost-saving initiatives that contribute directly to business profitability. Justify ROI on major IT investments and innovation projects. Qualification Bachelors Degree in Computer Science / IT / Engineering (MBA preferred) Certifications preferred: PMP, ITIL, Cloud (AWS/Azure/GCP), Tableau, AI/ML certifications Experience 8 to 15 years in IT, Digital Transformation, ERP, SaaS Management Proven leadership managing multi-functional IT teams and budgets Skills ERP management, SaaS tools, IoT basics, Tableau, SQL basics, project management, vendor management, cybersecurity fundamentals Strategic thinking, P&L ownership, innovation mindset, excellent communication Key KPIs: KPI: Target System Uptime % : More than 99% Ticket Resolution Turnaround Time: Less than 48 hours average Digital Cost Optimization: Achieve More than or equal 10% cost savings per year Adoption Rate of New Tech (AI/Automation): Successful rollout of at least 2 innovations annually